Browse > Article
http://dx.doi.org/10.3743/KOSIM.2012.29.1.279

An Study on the User Satisfaction of Open Access Activities in Korea  

Choi, Hee-Yoon (한국과학기술정보연구원 정보서비스센터)
Hwang, Hye-Kyong (한국과학기술정보연구원 정보서비스센터)
Baek, Jong-Myung (한국과학기술정보연구원 정보서비스센터)
Publication Information
Journal of the Korean Society for information Management / v.29, no.1, 2012 , pp. 279-302 More about this Journal
Abstract
The purpose of this study is to analyze service quality factors that affect user satisfaction of Open Access Korea(OAK) services and to draw strategic assignments for activating open access activities in Korea through a user satisfaction survey. User satisfaction indexes were developed to measure all aspects of the OAK services. The quality index, satisfaction index, and performance index were identified in this survey. According to the survey findings, the levels of social quality and social satisfaction are relatively high, this shows the positive evaluation and expectation of researchers for OAK services. However, relatively low level is identified in the area of service process quality, and many opinions about OA contents shortage in Korea represent the importance of the national level contents development strategy. Sustainable policy support, publishing of open access journals, management of institutional repository, OA governance system, expansion of researchers' participation, construction of global collaboration system are suggested as major implications to promote open access activities in Korea.
Keywords
open access; Open Access Korea(OAK); institutional repository; open access journal publishing; OAK portal; OAK central; user satisfaction;
Citations & Related Records
Times Cited By KSCI : 3  (Citation Analysis)
연도 인용수 순위
1 Massachusetts Institute of Technology (MIT) (2012). MIT faculty open access policy. Retrieved from http://libraries.mit.edu/sites/scholarly/mit-open-access/open-access-at-mit/mit-open-access-policy/
2 Max Planck Society (n.d.). eSCIDoc. Retrieved from https://www.escidoc.org/
3 Pinfield, S., Gardner, M., & MacColl, J. (2002). Setting up an institutional e-print archive. ARIADNE, 31. Retrieved from http://www.ariadne.ac.uk/issue31/eprint-archives/
4 Research Councils UK (n.d.). Research councils UK website. Retrieved from http://www.rcuk.ac.uk/
5 Swan, A, & Brown, S. (2005). Open access self-archiving: An author study. Cornwell: Key Perspectives Limited.
6 Swan, A., & Brown, S. N. (2004). Authors and open access publishing. Learned Publishing, 17(3), 219-224. Retrieved from http://www.ingentaselect.com/rpsv/cw/alpsp/09531513/v17n3/s7/   DOI   ScienceOn
7 Swan, A., & Brown, S. N. (2004). JISC/OSI journal authors survey report. Retrieved from http://www.jisc.ac.uk/uploaded_documents/JISCOAreport1.pdf.
8 The Swedish Research Council (2012). The Swedish Research Council requires free access to research results. Retrieved from http://www.vr.se/inenglish/fromus/news/news2009/news2009/theswedishresearchcouncilrequiresfreeaccesstoresearchresults.5.227c330c123c73dc586800012074.html
9 UKPMC Funders Group (n.d.). UK PubMed Central. Retrieved from http://ukpmc.ac.uk/
10 University of Nottingham (n.d.). OpenDOAR. Retrieved from http://opendoar.org/
11 University of Southampton (2011). Registry of Open Access Repository Material Archiving Policies (ROARMAP). Retrieved from http://roarmap.eprints.org/
12 Wellcome Trust (n.d.). Authors' FAQs. Retrieved from http://www.wellcome.ac.uk/About-us/Policy/Spotlight-issues/Open-access/Guides/WTD018855.htm#five
13 황혜경, 김혜선, 최선희 (2004). 오픈액세스기반 지식정보저장소 구축에 관한 연구. 한국비블리아학회지, 15(1), 91-116.(Hwang, Hye-Kyong, Kim, Hye-Sun, & Choi, Seon-Heui (2004). A study on the implementation of institutional repository based on open access. Journal of the Korean Biblia Society for Library and Information Science, 15(1), 91-116.)
14 황혜경, 이지연 (2009). 오픈액세스기반 기관리포지터리 성공에 미치는 요인 분석. 정보관리학회지, 26(4), 35-58.(Hwang, Hye-Kyong, & Lee, Jee-Yeon (2009). Analyzing the factors affecting the successful deployment of the open source based institutional repositories. Journal of the Korean Society for Information Management, 26(4), 35-57.)
15 Biomed Central (n.d.). Retrieved from http://www.biomedcentral.com
16 Foster, N. F., & Gibbons, S. (2005). Understanding faculty to improve content recruitment for institutional repositories. D-Lib Magazine, 11(1). Retrieved from http://dlib.org/dlib/january05/foster/01foster.html
17 Budapest Open Access Initiative (2002). Open access: Frequently asked questions. Retrieved from http://www.earlham.edu/-peters/fos/boaifaq.htm#openaccess
18 Danner, R. A., Leong, K., & Miller, W. V. (2011). The Durham statement two years later: Open access in the law school journal environment. Law Library Journal, 103(1), 39-54.
19 European Commission (2012). Survey on open access in FP7. Retrieved from http://ec.europa.eu/research/science-society/document_library/pdf_06/survey-on-open-access-in-fp7_en.pdf.
20 Institute de Information Scientific et Technique du CNRS (INIST) (2012). OpenGrey: System for information on grey literature in europe. Retrieved from http://www.opengrey.eu/
21 Kim, Jihyun 2010. Faculty self-archiving: Motivations and barriers. Journal of The American Society for Information Science and Technology, 61(9), 1909-1922.   DOI   ScienceOn
22 Lund University (n.d.). Directory of open access journal. Retrieved from http://www.doaj.org/
23 최재황, 조현양 (2005). 오픈액세스 운동의 동향과 학술적 이해관계자의 대응전략. 정보관리학회지, 22(3), 307-326.Choi, Jae-Hwang, & Cho, Hyun-Yang (2005). The recent trends of open access movements and the ways to help the cause by academic stakeholders. Journal of the Korean Society for Information Management, 22(3), 307-326.)
24 한국과학기술정보연구원 (2010). 공공기금에 의한 연구성과물의 공공접근정책 연구. 서울: 한국과학기술정보연구원.(Korea Institute of Science and Technology Information (2010). A public study on the open access to research outcomes funded by public institutions. Seoul: Korea Institute of Science and Technology Information.)
25 한국능률협회컨설팅 (2006). 2005년 정부산하기관 고객만족도 조사 결과 보고서. 서울: 한국능률협회컨설팅.Korea Management Association Consulting (KMAC) (2006). A report on the quasi-governmental agencies customer satisfaction index. Seoul: Korea Management Association Consulting.)
26 한국과학기술정보연구원 (2012). 국가과학기술지식정보서비스(NTIS): 국가 R&D 성과정보 서비스. [인용 2012.02.20]. http://roots.ntis.go.kr/srch/srchTotlPapr.do(Korea Education and Research Information Service (2012). Digital Research Information Service System (dCollection). [online]. [cited 2012.02.20]. http://www.dcollection.net/search/ko/intro02_01.do)
27 한국과학기술정보연구원 (2012). 국가도서관 지식콘텐츠의 창조적 관리 및 확산 사업 최종 결과 보고서. 서울: 한국과학기술정보연구원.(Korea Institute of Science and Technology Information (2012). Dissemination and construction of Open Access Initiatives in Korea, the final report. Seoul: Korea Institute of Science and Technology Information.)
28 한국교육학술정보원 (2012). 디지털학술정보유통시스템(dCollection). [인용 2012.02.20]. http://www.dcollection.net/search/ko/intro02_01.do(Korea Institute of Science and Technology Information (2012). National Science & Technology Information Service (NTIS). [online]. [cited 2012.02.20]. http://roots.ntis.go.kr/srch/srchTotlPapr.do)
29 한국능률협회컨설팅 (2010). 2009년 정부산하기관 고객만족도 조사 결과 보고서. 서울: 한국능률협회컨설팅.Korea Management Association Consulting (KMAC) (2010). A report on the quasi-governmental agencies customer satisfaction index. Seoul: Korea Management Association Consulting.)
30 허선 (2009). 미국 NIH 공공접근정책(Public Access Policy) 관련 세계 동향과 우리나라의 대응방안. KISTI 이슈보고서. 서울: 한국과학기술정보연구원.(Huh, Sun (2009). Global trends of NIH public access policy and strategies in Korea. KISTI issue report. Seoul: Korea Institute of Science and Technology Information.)
31 우지숙 (2008). 저자는 어디에 있는가?. 언론과 사회, 16(3), 92-129.(Woo, Ji-Suk (2008). Where is the author? A critical analysis of the copyright debate regarding scholarly articles. Journalism and Society, 16(3), 92-129.)
32 우지숙 (2009). 학자는 무엇으로 사는가. 한국방송학보, 23(3), 125-165.(Woo, Ji-Suk (2009). A study of authors' attitudes about copyright ownership and enforcement and ways of distribution and use of scholarly works. Korean Journal of Broadcasting and Telecommunication Studies, 23(3), 125-165.)
33 정경희 (2007). 비영리 학술저작물의 저작권 정책과 오픈액세스에 관한 연구. 정보관리학회지, 24(4), 97-117.(Joung, Kyoung-Hee (2007). A study on the copyright policy and open access for noncommercial scholarly works. Journal of the Korean Society for Information Management, 24(4), 97-117.)
34 유은철 (2006). 정부산하기관 고객만족도 조사 모형의 개선에 관한 연구. 석사학위논문, 전북대학교 대학원.Yu, Eun Cheol (2006). A study on the improvement of public-service customer satisfaction index model. Unpublished master thesis, Department of Public Administration, Graduate School of Chonbuk National University.)
35 윤희윤, 김신영 (2007). 국내외 문헌정보학 학술지의 오픈 액세스 동향 분석. 한국도서관.정보학회지, 38(1), 257-276.(Yoon, Hee-Yoon, & Kim, Sin-Young (2007). Trends analysis of open access for foreign and domestic scholarly journals in the field of library and information science. Journal of Korean Library and Information Science Society, 38(1), 257-276.)
36 이유재, 라선아 (2006). 한국 서비스 품질제도의 변천과정. 서울: 서울대학교 출판부.(Yi, You-Jae, & La, Sun A (2006). Evolution of service quality measurements system among Korean firms. Seoul: Seoul University Press.)
37 정경희 (2008). 국내 학술지 웹DB 구독료 현황과 오픈액세스에 대한 사서의 인식. 한국문헌정보학회지, 42(3), 365-382.(Joung, Kyoung-Hee (2008). What is the starting point of discussions for the open access of Korean journals?. Journal of the Korean Society for Library and Information Science, 42(3), 365-382.)
38 정경희 (2010). 공공기금으로 작성된 논문의 오픈액세스 정책에 관한 연구. 정보관리학회지, 27(1), 207-227.(Joung, Kyoung-Hee (2010). A study on the open access policy to public funded research articles. Journal of the Korean Society for Information Management, 27(1), 207-227.)
39 정경희 (2011). 오픈액세스 출판에 대한 학술지 편집인의 인식 연구. 정보관리학회지, 28(4), 183-200.(Joung, Kyoung-Hee (2011). Editor's perceptions and attitudes toward open access publishing. Journal of the Korean Society for Information Management, 28(4), 183-200.)
40 고영만, 김보애, 박태식, 이길신 (2009). 오픈액세스 수용에 영향을 미치는 요인의 학술지 발행기관별 차이 및 학문분야별 차이에 관한 연구. 한국문헌정보학회지, 43(4), 431-449.(Ko, Young-Man, Kim, Bo-Ae, Park, Tae-Sik, & Lee, Kil-Shin (2009). A study on the difference among journal publisher and among the academic disciplines of factors influencing the adoption of open access. Journal of the Korean Society for Library and Information Science, 43(4), 41-449.)
41 김현희, 정경희, 김용호 (2006). 대학 기관 리포지토리의 운영 현황 분석 및 개선방안에 관한 연구. 정보관리학회지, 23(4), 17-39.(Kim, Hyun-Hee, Joung, Kyoung-Hee, & Kim, Yong-Ho (2006). A Study on the Improvement of University Institutional Repositories (dCollection) based on its Current State. Journal of the Korean Society for Information Management, 23(4), 17-39.)
42 대한의학학술지편집인협의회 (2012). KoreaMed. [인용 2012.02.20]. http://www.koreamed.org/.Korean Association of Medical Journal Edition (2012). KoreaMed. [online]. [cited 2012.02.20]. http://www.koreamed.org/.)
43 대한의학학술지편집인협의회 (2012). Synapse. [인용 2012.02.20]. http://synapse.koreamed.org/.(Korean Association of Medical Journal Edition (2012). Synapse. [online]. [cited 2012.02.20]. http://synapse.koreamed.org/.)