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The Effect of Foodservice Quality Perception on Residence Satisfaction of Silver Town Residents  

Baik, So-Young (Hotel, Restaurant & Institutional Management, Yonsei University)
Shin, Seo-Young (Dept. of Food & Nutrition, Seoil College)
Baek, Seung-Hee (Dept. of Food & Nutrition, Shingu College)
Yang, Il-Sun (Dept. of Food & Nutrition, Yonsei University)
Publication Information
The Korean Journal of Food And Nutrition / v.21, no.4, 2008 , pp. 553-561 More about this Journal
Abstract
This study attempted to investigate the effect of foodservice quality perception on residence satisfaction of silver town residents. Through an extensive literature review, the questionnaire was developed and distributed to senior residents in 'A' silver town located in Gyeonggi-Do. Out of 254 questionnaires administered, a total of 212 completed questionnaires were returned, yielding a response rate of 83.5%. The results showed that there was a meaningful correlation between perception on foodservice quality and residence satisfaction. Among foodservice quality factors, reliability and comfort were the most important factors affecting residence satisfaction. Considering the effect of reliability and comfort factors on residence satisfaction, it is important to make a strategy to build up these factors in foodservice operation of silver town.
Keywords
silver town residents; foodserivce quality; residence satisfaction; reliability; comfort;
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Times Cited By KSCI : 2  (Citation Analysis)
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