• 제목/요약/키워드: Information Continuance Intention

검색결과 124건 처리시간 0.036초

스마트폰 애플리케이션 품질이 신뢰 및 지속적 사용의도에 미치는 영향 : 성별의 조절효과를 중심으로 (The Impact of Smartphone Application Quality Factors on Trust and the Users' Continuance Intention according to Gender)

  • 최훈;최유정
    • 한국산업정보학회논문지
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    • 제16권4호
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    • pp.151-162
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    • 2011
  • 스마트폰 시장의 활성화로 모바일 애플리케이션은 급속하게 성장하고 있으며, 이와 관련된 시장은 계속적으로 성장할 것이다. 본 연구의 목적은 다음과 같다. 첫째, 모바일 애플리케이션에 대한 신뢰와 지속적인 사용 의도를 결정짓는 요인들을 도출한다. 둘째, 품질 요인과 신뢰간의 인지와 관계에서의 성별 차이를 규명한다. 이를 위해 스마트폰을 이용하는 남성 120명, 여성 111명의 설문이 이용되었으며, PLS 2.0을 이용하여 모델을 분석하였다. 연구 결과 첫째, 유용성과 접속성은 신뢰와 지속적 사용의도에 영향을 끼쳤다. 둘째, 품질 요인과 신뢰 간의 관계에서는 성별에 따른 조절 효과가 나타났다.

Gender Differences in Continuance Intention of On-line Shopping Services

  • Lee, Yon-Nim;Kwon, Oh-Byung
    • Asia pacific journal of information systems
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    • 제20권3호
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    • pp.51-72
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    • 2010
  • Given the extensive role of IS in everyday life and the increasing presence of women in IS users, understanding gender differences in individual technology continuance usage decisions is an important issue. Nevertheless, much of the large body of research on gender differences has just examined mean differences between women and men in terms of abilities, usage habit, and traits. Even though lots of psychology studies have shown that women, more than men, were influenced by affective factors, gender-affection-continuance use linkage has not been examined in the context of on-line shopping services. Therefore, the primary purpose of this paper is to seek to examine gender differences in terms of influence of affective factor in the context of IS continuance use. Meanwhile, IS continuance has been an important subject of study in the IT research area. To date, to explain why and how users are motivated to continue to use on-line shopping services, lots of theory-based research such as expectation-confirmation model (ECM) has been proposed. In particular, various affective factors have been proposed to explain continuance use of on-line shopping services recently. Affective factors have been regarded as essential factors for increasing relational strength and satisfaction. Several affective factors have been studied by prior IS adoption and continuance studies. Among them are enjoyment and anxiety. In IS continuance research, positive affect has been commonly and narrowly conceptualized and measured as the enjoyment which a person derives from using computers. Hence, in this study, we introduced intimacy factor, which was conceptually related to the quality of interactions and relationships in previous research. It also has been regarded as essential factors for strengthening human relationships. As a result, we have observed gender effect while examining intimacy-continuance bond. As expected based on the previous literatures, women seem to be more sensitive in affective factors. The contribution point here is that we find evidence in the context of on-line shopping services.

교육기능성게임에서 신용이 사용자의 몰입과 사용지속에 미치는 영향에 대한 연구 (The Impact of Trustworthiness on Users' Commitment and Continuance Intention of Educational Serious Game)

  • 최훈
    • 한국콘텐츠학회논문지
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    • 제16권10호
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    • pp.403-410
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    • 2016
  • 최근 정보기술의 발전으로 인하여 다양한 기능성게임이 제공되고 있다. 최근 들어, 교육기능성게임을 이용한 교육 서비스를 제공하는 교육 기능성게임이 큰 이슈가 되고 있다. 하지만, 교육기능성게임은 사용자들에게 널리 이용되고 있지 못하는 실정이다. 특히, 사용자의 신뢰를 형성하지 못하는 서비스 이용은 교육기능성게임에 대한 몰입 및 지속적 사용을 저해하는 요인으로 나타나게 된다. 따라서 본 연구에서는 교육기능성게임의 신뢰에 대한 선행변수인 신용을 이용하여 사용자의 몰입과 지속적 사용의도에 미치는 영향을 살펴보고자 한다. 이를 위해 본 연구에서는 사용자를 대상으로 설문을 진행하였으며, 연구결과 사용자의 신용이 게임에 대한 몰입과 지속사용의도에 영향을 끼치는 것으로 나타났다.

항공과 대학생들의 실시간 온라인 원격수업의 지속사용의도에 영향을 미치는 요인에 관한 연구 : 후기수용모델을 중심으로 (An Empirical Study on the Factors Affecting Continuance Intention to Use of Online Distance Learning of Airline Department Collegue Students : Focused on Post-Acceptance Model)

  • 이유진
    • 한국IT서비스학회지
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    • 제19권5호
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    • pp.107-124
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    • 2020
  • Due to spread of covid-19, which began in December 2019, the usage of online distance learning has expanded within colleges. However, because of the lack of readiness for running online distance learning, professors and students had to experience a lot of inconvenience. In the near future, the usage of online distance learnig is expected to more expand, thus, it seems that there should be a strategies for sustainable online learning operations. This study aims to investigate which factors have impact on the continuance intention to usage of online distance learning of airline department students, focused on Post-Acceptance Model. For the empirical analysis, this study utilized a structural equation model after collecting 136 survey data. The results is as follow; First, user interface has positive impact on confirmation and confirmation has positive impact on satisfaction of online distance learning. Seconds, confirmation has positive impact on perceived usefulness, flow and social presence. Third, social presence has positive impact on satisfaction of online distance learning, but perceived usefulness and flow didn't have statistically meaningful impact on satisfaction. Finally, statisfaction of online distance learning has huge positive impact on continuance intention to usage. It is expected that the implications of this study enable colleges effectively to run online distance learning in preparation for the post-covid 19 era.

스마트폰 앱스토어에 대한 지각특성이 지속이용에 미치는 영향 (The Impacts of Perceived Attributes on Continuance of the Smart Phone App Store)

  • 이국용
    • 경영과학
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    • 제30권3호
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    • pp.33-54
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    • 2013
  • The purpose of this study is to examine the relationships between Product Quality (Popularity, Playfulness) and Information Quality (Informativeness, Reliability), System Quality (Ease of Use, Security), Trust and Continuance Intention in Smart Phone Application Market. To identify these affecting relationships, the secondary data or past studies were collected and theoretically arranged. I made the theoretical proposed model to explain the relationships between the constructs, identify the operational definitions and 13 Hypotheses were established, there was executed the survey of 250 customers of Smart Phone Application Market. Using the collected data, previous performances to confirm the construct validity and internal consistency by Cronbach's a was executed and Partial Least Square Analysis to confirm the hypotheses in proposed model was conducted using the Smart-PLS Software. As the result of test that make the relations of used variables clear, we can get the conclusion as followings; First, Product Popularity has the positive effect on Informativeness, except reliability of Information. Second, it was significantly tested the effect on the Ease of use and Security by Product Playfulness. Third, Informativeness and Ease of Use, Security of App Store have the significantly positive effects on the Users' Trust directly. From the empirical test, I suggest the strategic advices in App Store Companies. To increase the Users' Continuance Intention or Loyalty, it would be developed that a variety of methods and ways to raise the Product Popularity and Playfulness, Informativeness, Ease of Use and Security of App Store. It is necessary for sticking the Users to raise the positive trust building and Continuance Intention.

정보시스템의 지속적 사용에서 경험의 역할에 대한 분석 (An Analysis of the Roles of Experience in Information System Continuance)

  • 이웅규
    • Asia pacific journal of information systems
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    • 제21권4호
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    • pp.45-62
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    • 2011
  • The notion of information systems (IS) continuance has recently emerged as one of the most important research issues in the field of IS. A great deal of research has been conducted thus far on the basis of theories adapted from various disciplines including consumer behaviors and social psychology, in addition to theories regarding information technology (IT) acceptance. This previous body of knowledge provides a robust research framework that can already account for the determination of IS continuance; however, this research points to other, thus-far-unelucidated determinant factors such as habit, which were not included in traditional IT acceptance frameworks, and also re-emphasizes the importance of emotion-related constructs such as satisfaction in addition to conscious intention with rational beliefs such as usefulness. Experiences should also be considered one of the most important factors determining the characteristics of information system (IS) continuance and the features distinct from those determining IS acceptance, because more experienced users may have more opportunities for IS use, which would allow them more frequent use than would be available to less experienced or non-experienced users. Interestingly, experience has dual features that may contradictorily influence IS use. On one hand, attitudes predicated on direct experience have been shown to predict behavior better than attitudes from indirect experience or without experience; as more information is available, direct experience may render IS use a more salient behavior, and may also make IS use more accessible via memory. Therefore, experience may serve to intensify the relationship between IS use and conscious intention with evaluations, On the other hand, experience may culminate in the formation of habits: greater experience may also imply more frequent performance of the behavior, which may lead to the formation of habits, Hence, like experience, users' activation of an IS may be more dependent on habit-that is, unconscious automatic use without deliberation regarding the IS-and less dependent on conscious intentions, Furthermore, experiences can provide basic information necessary for satisfaction with the use of a specific IS, thus spurring the formation of both conscious intentions and unconscious habits, Whereas IT adoption Is a one-time decision, IS continuance may be a series of users' decisions and evaluations based on satisfaction with IS use. Moreover. habits also cannot be formed without satisfaction, even when a behavior is carried out repeatedly. Thus, experiences also play a critical role in satisfaction, as satisfaction is the consequence of direct experiences of actual behaviors. In particular, emotional experiences such as enjoyment can become as influential on IS use as are utilitarian experiences such as usefulness; this is especially true in light of the modern increase in membership-based hedonic systems - including online games, web-based social network services (SNS), blogs, and portals-all of which attempt to provide users with self-fulfilling value. Therefore, in order to understand more clearly the role of experiences in IS continuance, analysis must be conducted under a research framework that includes intentions, habits, and satisfaction, as experience may not only have duration-based moderating effects on the relationship between both intention and habit and the activation of IS use, but may also have content-based positive effects on satisfaction. This is consistent with the basic assumptions regarding the determining factors in IS continuance as suggested by Oritz de Guinea and Markus: consciousness, emotion, and habit. The principal objective of this study was to explore and assess the effects of experiences in IS continuance, with special consideration given to conscious intentions and unconscious habits, as well as satisfaction. IN service of this goal, along with a review of the relevant literature regarding the effects of experiences and habit on continuous IS use, this study suggested a research model that represents the roles of experience: its moderating role in the relationships of IS continuance with both conscious intention and unconscious habit, and its antecedent role in the development of satisfaction. For the validation of this research model. Korean university student users of 'Cyworld', one of the most influential social network services in South Korea, were surveyed, and the data were analyzed via partial least square (PLS) analysis to assess the implications of this study. In result most hypotheses in our research model were statistically supported with the exception of one. Although one hypothesis was not supported, the study's findings provide us with some important implications. First the role of experience in IS continuance differs from its role in IS acceptance. Second, the use of IS was explained by the dynamic balance between habit and intention. Third, the importance of satisfaction was confirmed from the perspective of IS continuance with experience.

사용자제작콘텐츠(UCC) 이용자의 수용 후 행동 모델 분석 (Analysis on the Post Acceptance Behavior Model in User Created Contents(UCC))

  • 정철호;정영수
    • Journal of Information Technology Applications and Management
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    • 제17권2호
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    • pp.175-185
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    • 2010
  • The primary objective of this paper is to examine post acceptance behavior model in UCC services. Based on the relevant literature reviews, this study posits six characteristics, that is, expectation confirmation, perceived usefulness, perceived enjoyment, satisfaction, and continuance intention as key variables to describe the post acceptance behavior model in UCC services. Then we constructed a research model and hypotheses about relationship between these variables. A total 286 usable survey responses of UCC service users have been employed in the analysis. The empirical results of this study are summarized as follows. Firstly, expectation confirmation has a positive effect on the perceived usefulness, perceived enjoyment, and satisfaction. Secondly, perceived enjoyment has a positive effect on the satisfaction. Lastly, perceived usefulness, perceived enjoyment, and satisfaction have a positive effect on the continuance intention. These results will be helpful for the UCC services sector to further develop service delivery strategies for strengthening the ongoing relationship with customers. Finally, some possible limits of the present research and future directions for such research were discussed.

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소셜 네트워크 게임의 지속사용의도에 영향을 미치는 요인에 관한 연구 : 스마트 기기 사용자를 중심으로 (A Study of Factors Affecting Continuous Intention of Social Network Games : Focusing on Smart Device Users)

  • 김정욱;장철호
    • 한국IT서비스학회지
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    • 제13권3호
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    • pp.235-255
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    • 2014
  • Social Network Service (SNS) with emergence of Web 2.0 have been developed rapidly. Unlike other games, social network game is based on the relationship with smart devices and studied for user-centered behavior as a potential factor derived from the Technical Acceptance Model (TAM). This research is conducted for finding out influencing factors on continuous intention for smart device users. Therefore, the independent variables consist of subjective norm, mobility, playfulness, self-efficacy, and ease of use. The intermediate variables also compose of flow, and user satisfaction and the dependent variables as continuous intention. The result of study shows the following: First, subjective norm, playfulness, self-efficacy and ease of use except mobility have the positive effect on user flow. Second, subjective norm, mobility, playfulness and ease of use except self-efficacy have significantly the positive effect on user satisfaction. Finally, user flow has significantly the positive effect on user satisfaction and continuance intention and a factor of user satisfaction have significantly the positive effect on continuance intention.

사이트 품질, 개인적 특성 및 관계 혜택이 관계 품질을 매개로 소셜네트워크서비스 지속사용의도에 미치는 영향 (The Effects of Site Quality, Personal Characteristic, and Relationship Benefit on the Continuance Intention to Use Social Network Services through Relationship Quality)

  • 허현정;박경배;노미진
    • 한국정보시스템학회지:정보시스템연구
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    • 제24권1호
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    • pp.67-94
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    • 2015
  • Recently, the popularity of Social Network Service (SNS) along with the spread of smart phone, personal computer and tablet PC helps personal network to construct new forms of services in cyberspace. As such, SNS plays a significant role in constructing diverse online networks and there is a growing interest on SNS at societal level. In this vein, the purpose of the research was to find the factors affecting the continuance intention to use social network services. The major findings are summarized as follows. First, "System Quality", "Contents Quality", "Personal Innovativeness", "Self-Efficiency", "Honor Benefit" has significant effects on "Relationship Quality". Yet, "Economic Benefit" is not statistically significant on "Relationship Quality". Second, "Relationship Quality" has a significant effect on "Continuous Usage Intention". Last, our research discovered the relationship between exogenous variables which would serve as valuable inputs in the development of strategic guideline and plan for SNS companies and related services.

SNS 이용자의 프라이버시 염려도와 수용후 행동 간의 구조적 관계에 관한 연구 (A Study on Structural Relationship between Privacy Concern and Post-Adoption Behavior in SNS)

  • 정철호;남수현
    • 경영과정보연구
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    • 제30권3호
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    • pp.85-105
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    • 2011
  • 본 연구의 주목적은 SNS 이용자가 인지하는 프라이버시 염려도가 만족과 지속 이용의도에 미치는 영향관계를 실증적으로 규명해 보는 것이다. 본 연구의 목적을 달성하기 위하여 관련 선행문헌에 관한 고찰 결과를 토대로 프라이버시 염려도, 지각된 유용성, 지각된 즐거움, 만족, 지속사용의도 등 다섯 가지 특성요인을 도출하여 연구모델을 구성하였고, 이들 특성요인 간의 상호 영향관계에 관한 연구가설을 수립하였다. SNS 이용자 298명을 대상으로 수집한 자료를 토대로 실시한 실증분석 결과를 요약해 보면 다음과 같다. 첫째, SNS 이용자의 프라이버시 염려도는 지각된 유용성과 지각된 즐거움에는 유의한 영향을 미치는 반면 만족에는 별다른 영향을 미치지 못하는 것으로 밝혀졌다. 둘째, SNS 이용자가 인지하는 지각된 유용성과 지각된 놀이성은 사용자 만족에 모두 긍정적인 영향을 미치는 것으로 나타났다. 마지막으로, SNS에 대한 이용자의 지각된 유용성 및 즐거움, 만족 모두는 지속사용의도에 긍정적인 영향을 미치는 것으로 나타났다. 이러한 연구결과를 통해 향후 SNS 서비스 운영자에게 실무적, 관리적 측면에 시사점을 제공해 줄 수 있을 것으로 기대된다.

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