• 제목/요약/키워드: Industry Leadership

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Leadership Styles and Customer Loyalty: A Lesson from Emerging Southeast Asia's Airlines Industry

  • RIZAN, Mohamad;WAROKKA, Ari;WIBOWO, Agus;FEBRILIA, Ika
    • The Journal of Asian Finance, Economics and Business
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    • 제7권9호
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    • pp.477-488
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    • 2020
  • This study provides the empirical testing to test the influences of contemporary leadership styles (i.e., transactional and transformational) on job satisfaction and customer satisfaction as the mediating variable between job satisfaction and customer loyalty. The approach utilized in this study was a quantitative research design using a survey model. The participants of this study were recruited from 160 front-liners in the airline's industry in Indonesia. This study employed 160 front liners (flight attendants, reservation/ticketing, and check-in-counter officers) who worked in Branch Office/General Sales Agent of Indonesian commercial airlines. The studied airlines serve domestic routes based at Soekarno-Hatta International Airport. Furthermore, the data were examined the four developed hypotheses by using Structural Equation Modeling (SEM). The primary results are: First, in the context of job satisfaction, both leadership styles (i.e., transactional and transformational) have similar influences; Second, job satisfaction affects customer satisfaction positively and significant, Third, customer loyalty is driven by passengers' satisfaction when they are utilizing the airline services. The findings imply that the working-role encouragement is essential to maximize the productivity of front-liners to serve their customer well. This research supports on developing the general knowledge based on leadership styles in the context of the airline's industry in managing the human resources strategically.

The Relationship Between Islamic Leadership on Employee Engagement Distribution in FMCG Industry: Anthropology Business Review

  • MEIYANI, Eliza;PUTRA, Aditya Halim Perdana Kusuma
    • 유통과학연구
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    • 제17권5호
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    • pp.19-28
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    • 2019
  • Purpose - This study aims to analyze the causality relationship between Islamic leadership style on employee engagement through empirical testing and anthropology economics approach. Research design, data, and methodology - The sample of this study 117 respondents who are employees of various levels of management in one of the FCMG industry in South Sulawesi Province, Indonesia. Data collection with surveys. Data analysis through three steps, i.e., Pearson Correlation, The Second order modeling and also regression using SPSS. Results - Islamic leadership style has a positive and significant effect on employee engagement. The Islamic leadership that we developed in this study can be an alternative solution for organizations in today's modern business. Apart from those anthropological elements in the viewpoint of contemporary activity in the example in this study illustrate that to realize employee engagement, the role of organizational atmosphere and leadership, as well as management and team support has a genuine impact on accomplishing the company's goals and sustainability. Conclusions - The Islamic leadership that we developed in this study can be an alternative solution for organizations in today's modern business. The critical elements in embodying employee engagement are mainly in the skills, reliability, and level of trust of a leader in the organization.

조직내부에서 상사의 변혁적 리더십과 조직몰입의 관계에서 조직원의 지식경영활동에 따른 매개효과 분석 - 직종별 대기업 종사자 간 비교분석 - (An Analysis of Mediating Effects According to Knowledge Management Activities of Organization Members in the Relationship between Supervisors' Transformational Leadership and Organizational Commitment within the Organization - A Comparative Analysis of the Employees of Large Companies by Industry -)

  • 한충근;유연우
    • 한국산학기술학회논문지
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    • 제17권8호
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    • pp.544-559
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    • 2016
  • 본 연구는 직종별 대기업 종사자 635명을 대상으로 상사의 변혁적 리더십과 조직몰입의 관계에서 지식경영활동의 매개효과와 상사의 변혁적 리더십이 지식경영활동과 조직몰입에 대한 관계성 분석을 직종별 비교 분석하였다. 본 연구의 결과를 요약하면 다음과 같다. 상사의 변혁적 리더십이 지식경영활동에 모두 유의한 영향을 미치는 것으로 나타났으며, 상사의 변혁적 리더십이 조직몰입에 모두 유의한 영향을 미치는 것으로 나타났다. 또한, 지식경영활동도 조직몰입에 유의한 영향을 미치는 것으로 나타났다. 상사의 변혁적 리더십이 조직몰입 간에 지식경영활동의 매개역할에 관해서 부분매개효과를 나타내는 것으로 분석되었으며, 마지막으로, 각 집단별로 분석한 결과에 대해서는 상사의 변혁적 리더십이 지식경영활동에 미치는 영향에서는 서비스업이 가장 큰 것으로 나타났으며, 지식경영활동이 조직몰입에 미치는 영향에서도 서비스업이 가장 큰 것으로 나타났다. 또한 상사의 변혁적 리더십이 조직몰입에 미치는 영향에서는 IT업이 가장 큰 것으로 나타났다. 본 연구에서 변혁적 리더십은 조직유효성을 증진시키는 선행요인으로 중요하게 인지되었으며, 이러한 결과는 변혁적 리더십이란 목표달성에 그치지 않고 변화와 혁신을 추구함과 동시에 조직구성원들이 지니고 있는 잠재적 역량과 강점을 개발하고 자신감과 열정을 증대시킬 뿐만 아니라, 긍정적 강점을 자극하여 기대했던 것보다 높은 성과를 달성하도록 하는 것을 의미한다.

The New Definition of Creative Leadership in the Communication Design Industry - Focused on the 4th Industrial Revolution

  • Kim, Kyung-won
    • International Journal of Contents
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    • 제15권2호
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    • pp.53-58
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    • 2019
  • The aim of this paper is to discuss how designers lead and direct 'technology-driven society' using their creative communication skill. To this end, it is required for communication designers to take conscious steps to recognize the future direction of their profession. Despite the advancement in technology, there is a human being at the center of all design activities. From a certain point of view, contemporary communication design takes an open-ended exploration of the subject matter, rather than a finished output. The notion of creative leadership may potentially expand more in terms of improving the methodology of today's visual culture. The paper will examine creative leadership that could be proposed by the challenge of discourse upon the upcoming industrial revolution. Today, communication designers are confronted by new leadership opportunities and challenges. Some leading designers seem to focus on brand new media technologies to prepare the 4th industrial revolutions. However, communication design cannot be discussed in the medium but can be understood as a process. Top-down and bottom-up process is always a concerned about the relationship since the focus of leadership has changed. In the top-down process, the leadership has existed between 'designer and client' because designers have played their role as a problem solver. On the other hand, there is a different model of leadership between 'design and technology' based on bottom-up process, which stem from the design authorship. In this regard, the new definition of creative leadership in the $4^{th}$ industrial revolution proposes a designer as a problem-finder based on the relationship between the 'designer and the public'.

관리자의 진정성 리더십이 조직 구성원의 직무만족에 미치는 영향에 관한 연구: 동기부여의 매개효과를 중심으로 (The Impact of Authentic Leadership on Job Satisfaction: The Mediating Role of Work Motivation)

  • 이재진;주재성;이성준
    • 디지털산업정보학회논문지
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    • 제19권1호
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    • pp.43-55
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    • 2023
  • The purpose of this study is to examine the effects of authentic leadership on employee job satisfaction as well as the mediating role of motivation in the relationship between these two variables. Prior literature on authentic leadership have repeatedly argued that authentic leadership is not simply the ethically "right" thing to do, but also can effectively boost firm performance by increasing employees' job satisfaction and motivation. This study investigates whether the proposition is supported by empirical evidence in the context of Korean companies. Survey data were collected from 230 employees from several companies in South Korea. The results show that authentic leadership has a positive effect on employees' job satisfaction. As to the effects of authentic leadership and work motivation, authentic leadership turns out to have a positive effect on both extrinsic and intrinsic work motivation. The study also confirmed partial mediating effect of job satisfaction in the relationship between authentic leadership and job satisfaction.

간호대학생의 메타인지, 전문직 자아개념이 셀프리더십에 미치는 영향 (Influences of Metacognition and Professional Self-Concept on Self-Leadership in Nursing Students)

  • 임정민
    • 한국산업융합학회 논문집
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    • 제27권1호
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    • pp.115-129
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    • 2024
  • Purpose: The purpose of this study was to investigate the relationship between nursing students' metacognition, professional self-concept, and self-leadership and to identify the factors affecting nursing students' self-leadership. Methods: Data were collected from 195 nursing students in the first, second, and third years of nursing college located in J province, and a survey was conducted from November 13, 2023 to November 24, 2023. The collected data were analyzed through descriptive statistics, t-test, one-way ANOVA, Scheffe test, Pearson's correlation coefficient, and stepwise multiple regression analysis using SPSS/WIN 29.0 program. Result: Metacognition of the subjects showed a significant positive correlation with professional self-concept (r=.68 p<.001) and self-leadership (r=.79, p<.001), and professional self-concept showed a significant positive correlation with self-leadership(r=.67, p<.001). The major factors influencing self-leadership of nursing students were metacognition, professional self-concept, self-satisfaction, and perceived leadership level in order, and their explanatory power was 67%(F=79.92, p<.001). Conclusion: Based on the results of this study, it is necessary to develop an education program that improves metacognition and professional self-concept in order to strengthen the self-leadership of nursing students, and efforts should be made to introduce and manage it in the nursing curriculum.

미국 대학의 리더십교육과 국내 B대학 코칭 프로그램 사례 (Case of Leadership Training of USA University & Coaching Program of Korean B University)

  • 이용태
    • 한국산학기술학회논문지
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    • 제12권3호
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    • pp.1197-1203
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    • 2011
  • 본 논문은 미국 대학의 리더십 교육 프로그램 사례를 고찰하였다. 또한 국내 기독교 대학교육을 중심으로 하는 코칭 프로그램의 가이드라인을 제안하였다. 산업체가 요구하는 리더십 교육의 목적과 내용들을 중심으로 제반사례 분석을 실시하고 국내 B 대학의 IT 전공에 적용 예를 제시하였다. 본 논문은 한국 리더십 교육에서 반영되지 않고 있는 세부적인 요소들을 분석하고 있다. 제안된 논문은 산업체와 국내 대학의 리더십 교육에서 요소분석에 주요 지표로 활용될 수 있을 것으로 전망한다.

The Effect of Self-leadership and Entrepreneurship on Employment Competency -The Moderating Effect of Nationality-

  • Choi, JuChoel
    • 한국컴퓨터정보학회논문지
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    • 제23권3호
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    • pp.107-115
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    • 2018
  • This study aimed to explore the effect of college students' self-leadership and entrepreneurship on employment competency and identify the moderating effect of nationality. To this end, the validity of data collected from 450 college students attending a four-year university in Seoul was tested using structural equation modeling and AMOS statistical software. The study showed the following results. First, self-leadership was found to have a significant effect on entrepreneurship. Second, entrepreneurship was found to have a significantly positive effect on employment competency. Third, it was found that nationality exerted a partial effect on the relationship of self-leadership and entrepreneurship to employment competency. Based on these findings, this study indicated that developing college student's employment competency through self-leadership and entrepreneurship training according to their nationality can help resolve the severe employment crisis in the age of the fourth industry.

PROJECT LEADERSHIP: A GLOBAL STUDY OF NEW TRENDS

  • George Ofori;Shamas-ur-Rehman Toor
    • 국제학술발표논문집
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    • The 3th International Conference on Construction Engineering and Project Management
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    • pp.41-50
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    • 2009
  • Project leadership lifts management to a new level where projects are seen as strategic weapons that help firms to develop competitiveness. For too long, the focus on projects has been on short-term, tool-oriented management. There is a need for fresh understanding of project leadership and appreciation of its importance. A state-of-the-art review of research on leadership in project management is presented. Results of an aspect of a global study on leadership in the construction industry are discussed. The need for project managers to be effectively developed as leaders is underscored.

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레스토랑에서의 윤리적 리더십에 관한 연구 (The Antecedents and Consequences of Ethical Leadership in the Restaurant Industry -Focused on Ethical Context, Personality, and Job Satisfaction-)

  • 하동현;임정우
    • 한국식생활문화학회지
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    • 제23권5호
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    • pp.563-571
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    • 2008
  • The purpose of this study was to investigate how organization's ethical context, leader's agreeableness, conscientiousness and neuroticism affected his (or her) ethical leadership, and how leader's ethical leadership influenced subordinates' job satisfaction in the restaurant industry. The model was tested in hotel restaurants and family restaurants using a sample of employees in Pusan, Daegu and Gyeongsangbukdo. Empirical results confirmed that organization's ethical context, leader's agreeableness, conscientiousness and neuroticism influenced his (or her) ethical leadership, and leader's ethical leadership affected subordinates' job satisfaction. This research findings implied managerially that firstly, top management should establish employees' ethical regulations and motivate them to work ethically through training, incentives and punishment and secondly, should employee agreeable, conscientious and anti-neurotic person through aptitude test, if possible. In the future, restaurant's successful operations and management depends on partly its ethical status.