• Journal of Korean Institute of Industrial Engineers
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• v.34 no.1
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• pp.108-121
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• 2008

Dispatching rule for parallel machines with multi product is proposed in this paper, In current market,customer's request for higher quality is increasing, In accordance with such demand, manufacturers are focusingon improving the quality of the products. Such shift in production objective is risky. The possibility ofneglecting another important factor in customer satisfaction increases, namely due dates. From the aspect ofimproving quality, frequency of product assignment to limited number of high performance machines willincrease. This will lead to increased waiting time which can incur delays, In the case of due date orientedproduct dispatch, Products are assigned to machines without consideration for quality. Overall deterioration ofproduct quality is inevitable, In addition, Poor products will undergo rework process which can increase delays.The objective of this research is dispatching products to minimize due date delays while improving overallquality. Quality index is introduced to provide means of standardizing product quality. The index is used toassure predetermined quality level while minimizing product delays when dispatching products. Qualitystandardization method and dispatching algorithm is presented. And performance evaluation is performed withcomparison to various dispatching methods.

• Journal of Korean Institute of Industrial Engineers
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• v.32 no.2
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• pp.153-162
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• 2006

Customer satisfaction is an ever-growing concern of management throughout the world. To find the way to increase customer satisfaction, we must understand customer requirements. Kano distinguishes between three types of product requirements (must-be, one-dimensional, attractive requirement) which influence customer satisfaction in different ways when met. In this paper, potential customer satisfaction improvement (PCSI) index was developed using Kano model and CS coefficient. Timko has developed customer satisfaction (CS) coefficient based on Kano model. The PCSI index represents how much a service feature can increase the degree of customer satisfaction when the service feature is fully fulfilled. In order to explain the meaning of PCSI index, a case syudy of a Family Restaurant is done. It is also discussed how to use the index strategically.

• Journal of Korean Society for Quality Management
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• v.41 no.3
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• pp.327-335
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• 2013

Purpose: The purpose of this study is to suggest the modified 'Korean Standard-Quality Excellence Index' model and analyze the improvement effect with survey data by comparing the properness between current and suggested model result. Methods: The collected data through the survey were analyzed using paired t-test and unbalanced ANOVA method for testing the consistency of two customer satisfaction evaluating categories and comparing the current model to suggested model for confirming the improvement of performance. Results: The statistical analysis result shows that adjusted model using prior information improves the consistency between two customer satisfaction in case of short life-cycle product. Also long life-cycle product case, the result shows difference gap decreasing with same direction. Conclusion: Considering statistical model for QEI reflecting the characteristic of product group such as life cycle seems to be meaningful. Since index may be compared yearly base for checking the trend, careful approaching without big change should be considered for application.

• Journal of Korean Society of Industrial and Systems Engineering
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• v.36 no.2
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• pp.74-80
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• 2013

In this study, a novel and flexible recommender system was developed, based on product taxonomy and usage patterns of users. The proposed system consists of the following four steps : (i) estimation of the product-preference matrix, (ii) construction of the product-preference matrix, (iii) estimation of the popularity and similarity levels for sought-after products, and (iv) recommendation of a products for the user. The product-preference matrix for each user is estimated through a linear combination of clicks, basket placements, and purchase statuses. Then the preference matrix of a particular genre is constructed by computing the ratios of the number of clicks, basket placements, and purchases of a product with respect to the total. The popularity and similarity levels of a user's clicked product are estimated with an entropy index. Based on this information, collaborative and content-based filtering is used to recommend a product to the user. To assess the effectiveness of the proposed approach, an empirical study was conducted by constructing an experimental e-commerce site. Our results clearly showed that the proposed hybrid method is superior to conventional methods.

• Journal of Korean Society of Industrial and Systems Engineering
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• v.28 no.4
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• pp.48-54
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• 2005

Recently, a couple of process capability indices are used to evaluate that the outputs of the process satisfy the specifications. An assumption of those indices is that the specifications of the characteristics are given single constant value. The display panel is a highly precise product and all the specifications of measure points are designed by their locations in the panel. So it is very difficult to locate the measurement facility to the exact position. In this paper, we propose a new process capability index in case of multi specifications and unfixable objects.

• Journal of Korean Society for Quality Management
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• v.33 no.1
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• pp.42-50
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• 2005

The IMD(International Institute for Management Development) report said that national competitiveness of Korea is declined in this year. The main reason for Korea's decline is a largely related to the weakness of corporate competitiveness. The new product development is a necessary ingredient for improving the national competitiveness. The analysis of changing of technologies and customer's needs is needed for successful new product development. In this paper, We found out successful factors of the project by use of DFSS(Design for Six Sigma) and proved them by case study of K-company. Result from this paper is applied to the new product development planning step for K-company and it made a great success rate. It is expected that the result is applied to the same kind industries.

• Proceedings of the Korean Society for Quality Management Conference
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• 2006.04a
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• pp.355-358
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• 2006

The emotional quality of the product have become an important factor in purchasing decision. Classical approach of product design has focused on providing proper functions of the product. However, as the life-cycle of products become shorter and the customer's needs get more diversified, it is now necessary to accommodate the customer's emotional requirement in product design. This study aims to analyze and interpret the emotional characteristics based customer preference survey. This study consisted of two part. First part was to search the optimal combination of design variables through DOE of predetermined 5 design variables. In the second part, we developed customer preference index model to measure the customer preferences about 16 different wood flooring product.

• Clean Technology
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• v.19 no.2
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• pp.173-183
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• 2013

A various methodologies like eco product design, recycling, remanufacturing have been proposed for the increase of resource recirculation and energy saving worldwide. Uni-materialization in this paper, one of measures is presented. Uni-materialization is defined as the unification or simplification of material that is easy resource recycling and reduce waste generation at source during product design, manufacturing, delivery, use and disposal. This study developed calculates the qualitative and quantitative of assessment index for evaluating target products applicable uni-materialization. There are 9 assessment articles considered economic performance, technological property and environmental property and a study on target product applied assessment indexes. As a result it is possible for 3 target products to apply uni-materialization product except for a window blind, and the concrete concept of uni-materialization for improving objectivity of assessment index and the consideration of industrial distinct character are needed.

• Journal of Korean Society for Quality Management
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• v.42 no.2
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• pp.189-197
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• 2014

Purpose: To reinforce the product competitiveness of Korean small and medium-sized business in the world market. Methods: By clarifying the definition of a masterpiece, developing global masterpiece quality index(MQI) equipped with checklists, surveying several companies and customers, and analyzing the results of the survey via the MQ zone diagram. Results: The results of the survey show the gap between Korean small and medium-sized business and global masterpiece companies in terms of MQI. From this analysis, in order for the surveyed Korean companies to be the world-class ones, the managerial aspects to be improved could be clearly pointed out through the measurement indices. Conclusion: This research would provide Korean small and medium-sized companies, which wish to get on the global masterpiece level, with an objective guideline.

• Proceedings of the Korean Society for Quality Management Conference
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• 2004.04a
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• pp.38-43
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• 2004

Customer satisfaction is becoming an increasingly salient topic in many firms and in academic research. One main rationale behind this interest is that customer satisfaction is believed to be associated with fruitful customer re-visit from the firm's point of view. Some country already had index models which can measure the degree of customer satisfaction. But, such models are ordinary models which used generally the scope of nation-wide industry. Therefore, we needs some modifications to measure customer satisfaction for specific product & service and to provide the valuable feedback to specific firms. In this perspectives, this study will evaluate the customer satisfaction index about automobile company and analyze it's result for valuable feedback. This study will present a model for an integrated customer satisfaction evaluation system which used structural equation modeling. Through this study, we anticipate that it will offer the measuring method about customer satisfaction and some guideline for product design process.