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http://dx.doi.org/10.7469/JKSQM.2013.41.3.327

A Study on the Model Improvement of Korean Industrial Standards-Quality Excellence Index(KS-QEI)  

Kim, Tai-Kyoo (Department of Business Statistics, Hannam University)
Kim, Myung Joon (Department of Business Statistics, Hannam University)
Publication Information
Journal of Korean Society for Quality Management / v.41, no.3, 2013 , pp. 327-335 More about this Journal
Abstract
Purpose: The purpose of this study is to suggest the modified 'Korean Standard-Quality Excellence Index' model and analyze the improvement effect with survey data by comparing the properness between current and suggested model result. Methods: The collected data through the survey were analyzed using paired t-test and unbalanced ANOVA method for testing the consistency of two customer satisfaction evaluating categories and comparing the current model to suggested model for confirming the improvement of performance. Results: The statistical analysis result shows that adjusted model using prior information improves the consistency between two customer satisfaction in case of short life-cycle product. Also long life-cycle product case, the result shows difference gap decreasing with same direction. Conclusion: Considering statistical model for QEI reflecting the characteristic of product group such as life cycle seems to be meaningful. Since index may be compared yearly base for checking the trend, careful approaching without big change should be considered for application.
Keywords
Korean Industrial Standards-Quality Excellence Index; Customer Satisfaction; Performance;
Citations & Related Records
Times Cited By KSCI : 4  (Citation Analysis)
연도 인용수 순위
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