• Title/Summary/Keyword: IPA(Importance-Performance Analysis

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A Study on Utilization and Perceived Service Quality of the University Foodservice (대학급식 이용실태 및 급식서비스 품질이 고객만족과 고객태도에 미치는 영향)

  • Jung, Hyun-Young
    • Journal of the Korean Society of Food Science and Nutrition
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    • v.42 no.4
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    • pp.633-643
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    • 2013
  • This study investigated the efficiency of university foodservice operations by analyzing the effect of consumer's perception towards university foodservice quality. University students in the Jeonnam area were surveyed and 571 out of 700 surveys were chosen (response rate: 97.0%). SPSS (ver. 20.0) was used to conduct descriptive analysis, factor analysis, reliability analysis, t-test, and multiple regression analysis. The results show that 21.9% of university students have never used the university foodservice, while 48.7% of university students have eaten there 1~2 times per week. The most common reasons reported for avoiding the university foodservice were a limited menu selection (51.5%) and an untasty food (45.8%). The perception of overall service quality at the university foodservice scored relatively low (3.01 points), compared with its importance (3.89 points). The food taste, menu variety, and quality of food ingredients are factors that require improvement for operational strategies by the importance-performance analysis (IPA). The food factors (taste, variety, and quality) among university foodservice qualities had a significantly positive effect on consumers' overall satisfaction (p<0.001), perceived value (p<0.01), intent to recommend (p<0.001), and intent to revisit (p<0.01). These result indicate that the university foodservice management should focus on developing food factors and strive to meet the needs of university students through continuous customer surveys.

A survey on customers' perception of a hygiene grade certification system for restaurants (음식점 위생등급제에 대한 고객 인식도 조사)

  • Heo, So-Jeong;Bae, Hyun-Joo
    • Journal of Nutrition and Health
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    • v.53 no.2
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    • pp.203-214
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    • 2020
  • Purpose: This study investigated customers' perception of a hygiene grade certification system for restaurants and this study also determined way to promote the application of the hygiene grade certification. Methods: A total of 315 customer responses were used for the data analysis. Statistical analyses were conducted using the SPSS program (ver. 23.0) for frequency analysis, χ2-tests, t-tests, analysis of variance, and Importance-Performance Analysis (IPA). Results: The composition of the respondents was 43.8% males and 56.2% females. The 73.3% lived with their families while 26.7% lived alone. Among those surveyed, 84.5% dine out at least once a week and 66.8% dine out during weekends evening. In addition, the most preferred types of restaurants were Korean restaurants (37.5%), delivery restaurants (14.6%), and Western restaurants (8.9%). Information about restaurant was most frequently obtained through Internet searches (54.0%). The average expenditure of eating-out per person was 15,483 Korean won, and the overall satisfaction averaged 3.58 out of 5 points. According to the results of IPA, the restaurant selection attributes that were priorities for improvement were the foods' taste and restroom cleanliness. In addition, 30.5% of respondents recognized the hygiene grade certification system for restaurants. The intention of dining at restaurants with a hygiene grade certification in the future was on average 4.02 out of 5 points. A total of 56.8% of respondents were willing to pay more for a restaurant with a hygiene grade certification. The average percentage of additional price was 6.02%. Conclusion: In order to apply and quickly disseminate the hygiene grade certification system all over the Korea, the study results suggest that relevant policy should be provided by the Korean government for certified restaurants along with the relevant education and promotion of the system to customers.

A Study on the Movement of Street-based Urban Morphology Using Analysis of Integrated Land Use-Transportation (토지이용-교통 통합적 분석을 통한 도로 기반 도시 형태학적 변화에 관한 연구)

  • Joo, Yong-Jin
    • Spatial Information Research
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    • v.19 no.3
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    • pp.63-72
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    • 2011
  • Urban space structure tends to have a significant change in accordance with maintenance of urban infrastructure such as a traffic route. For this reason, quantitative analysis has been needed to establish spatial distribution and location patterns by considering change of both road accessibility and urban infrastructure level, which can have the most pervasive influence in urban development process. Therefore, this paper aims to analyze spatio-temporal urban morphology through considering distribution patterns of road among transportation infrastructures, population, and spatial structure of metropolitan areas, focusing on Seoul where population growth and the size of urban area have been dramatically increased. For this, we firstly developed and constructed time-series GIS database by using satellite images and topographic maps of the last 70 years to analyze variables which affect urban growth and transportation. In particular, we analyzed the transform of the system of the street by Space Syntax which is able to grasp hierarchical spatial structure through visibility of space and spatial cognition in terms of accessibility. What's more, we analyzed and visualized the relationship urban morphology and road according the regions of Seoul through IPA(Importance Performance Analysis). In terms of the integration land-use and transportation, Space Syntax approach is expected to contribute to efficient urban planning through understanding the influence which various transportation phenomena has an effect on urban development patterns.

A Study on Student Satisfaction with Educational Environment, Innovation Configuration, and Intervention Demand of Students in Culinary Practice Education - Focusing on University Students Majoring in Culinary Arts - (조리교육 만족도 및 요구도에 관한 연구 - 4년제 조리전공 대학생들을 중심으로 -)

  • Lee, Jeong-Ae
    • Culinary science and hospitality research
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    • v.19 no.4
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    • pp.77-93
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    • 2013
  • This study examines the university students majoring in culinary arts to survey the recognition levels of culinary arts education for the purpose of searching for a development plan for culinary education. A survey was conducted to 407 students in a cooking and food service program. To achieve the purpose of this study, SPSS 17.0, a statistics program, was used for a descriptive analysis, a frequency analysis, and a factor analysis. In this study, we have developed a device to measure educational service quality which can be applied to the place of higher education, and factors that determine educational service quality are dragged through this device. In addition, this research identifies which statistically significant factors play a part in overall satisfaction and interprets 26 quality attributes using importance-satisfaction transformed index. The interest and necessity of culinary arts education was very high while the performance degree was considered insufficient. In conclusion, if chances are given to display achievement of desire self-directly through increasing practical training, development and application of various programs, operation of open practice classes and curriculum organization reflecting social changes in the education courses, the culinary arts education will be considered to be more vitalized.

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Comparison of the Perception of Each Participant on Quality Control Factor of Form Work (거푸집 공사 품질관리 요인에 대한 공사 참여 주체별 인식 비교)

  • Kim, Ju-Yong;Choi, Gyu-Jung;Park, Soon-Kyu;Shin, Yoon-Seok;Kim, Beak-Joong
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.22 no.4
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    • pp.520-528
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    • 2021
  • In this study, we attempted to derive major management factors related to the quality control of formwork and identified differences in the perceptions of construction engineers, construction managers, and field workers about the importance and performance of the derived factors. As a result of the study, 18 management factors related to the formwork were derived. Among the derived factors, the field workers placed importance on the factors that influence the detailed process of the formwork, while construction engineers placed importance on the factors related to the judgment of the progress and completion of the construction. The construction managers placed importance on the factors that affect the quality of the building frame. Based on the results of this study, it is expected that a plan to improve the quality of formwork that accepts the various opinions of each participant will be established.

A Masterpiece Development Strategic System for Small/Medium Business (중소/중견기업 명품육성전략체계 연구)

  • Shin, Wan Seon;Ahn, Sun Eung;Park, Sang Ho;Jeon, Jong Seon;Lee, Ju Hyun;Kim, Yeong Been
    • Journal of Korean Society for Quality Management
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    • v.43 no.2
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    • pp.141-150
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    • 2015
  • Purpose: The purpose of this paper is to motivate small/medium business challenged masterpiece development and to develop masterpiece strategic system. Methods: Each checklists are developed based on WC300 (World Class 300) and MQI (Masterpiece Quality Index). Correlation between the evaluation items about MQI and WC300 is analyzed. MQI is derived associated with main improvement areas of WC300 through IPA (Importance Performance Analysis). Compliance and ranking are analyzed through HOQ (House Of Quality) using masterpiece quality main factor and limiting factor. Strategy establishment base is secured through improvement derivation and correlation analysis between MQI and GQM 4.0(Global Quality Management 4.0). Results: Detail strategy is derived considering work condition about small/medium business's three kinds of industries (machine, electric and electronic). Conclusion: It is necessary to determine the potential capacity of the current domestic small/medium businesses. Small/medium businesses should be given the opportunity to self identify and manage their strengths and improvement.

A Study on the Development Directions for the Environmentally Friendly Rural House in Korea (전문가 의식조사에 기초한 환경친화형 농촌주거 개발방향 연구)

  • Cho, Soon-Jae;Park, Chang-Sug;Im, Seung-Bin
    • Journal of Korean Society of Rural Planning
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    • v.6 no.2 s.12
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    • pp.82-93
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    • 2000
  • The concept of sustainable development in rural area, which is focused on both preservation of nature and human's amenity, has been common paradigm. The purpose of this study is to suggest the development directions for the environmentally friendly rural house. The planning items for developing sustainable rural house were selected through literature survey, case study, and their adaptation evaluation. The establishment of principles and the evaluation of planning items were analyzed by a survey to experts. The results are as follows : 1) It is showed that sustainability evaluation of rural village is rated as above the moderate degree, but rural house is rated as 3.4(average score). Especially, there were lowly evaluated the utility, material, structure and inner environment in rural house. 2) It is revealed that 76.7% of planning items are located in both the upper left and upper right hand quadrant of the action grid, which is drawn by the importance-performance analysis(IPA). And any item is not found in the lower right hand quadrant(Possible Overkill). 3) Two basic principles and eight optional principles we identified by analysis of factor and regression. The rural zone is identified as major effective element for applying planning items into the rural house development. So it is desirable to apply the items differently by the rural zone type. 4) In view of sustainable development, it is desirable for rural village to have about 50 houses, and for rural house to have $155{\sim}180$ pyung(坪) as lot size, 30% as ratio of building, and 60% as building volume.

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An Analysis of Elementary School Teachers' Educational Needs on Designing Interactions for Online Mathematics Lessons (온라인 수학 수업에서 상호작용 설계에 대한 초등교사의 교육요구도 분석)

  • Cho, Mi Kyung;Kim, Seyoung
    • Education of Primary School Mathematics
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    • v.25 no.1
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    • pp.19-41
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    • 2022
  • Online classes have become one of the general teaching and learning method in elementary education, and elementary school teachers are essentially required to design and implement online math classes that reflect the characteristics of online environment and the specificity of the subject. The qualitative improvement of online mathematics lessons can start with examining what difficulties teachers actually have in enacting the online lessons, and this study focused on their educational needs by examining the degree to which elementary school teachers perceive and implement in terms of designing online interactions. The result showed that teacher education on Learner-Content Interaction (LC) and Learner-Learner Interaction (LL) was necessary for elementary school teachers designing online mathematics lessons, and the educational needs of detailed items of interactions were confirmed. Furthermore, it was found that there was a difference in educational needs for the types of online interactions according to the career life cycle of elementary school teachers. The instructional design strategies for online interactions in online mathematics lessons and implications for teacher education necessary for elementary school teachers were derived from the result.

A Study on the Strategic Management of the Public R&D Facilities: The Direction of Service Quality Improvement and Managerial Role Reformation (공공 R&D 시설. 장비의 공동 활용 전략에 대한 연구: 사업별 서비스 품질 개선 및 운영주체의 역할 재조정)

  • Yim, Sung-Min;Jung, Uk
    • Journal of Korea Technology Innovation Society
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    • v.12 no.2
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    • pp.388-412
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    • 2009
  • This study analyzed the important factors in service quality for public usage of national R&D facilities and equipments, and, using those factors, performed the importance-performance analysis for several national R&D programs in order to examine what service quality factors should be concentrically improved in each programs. Additionally, the in-depth interview with program managers and R&D facility experts was performed to realize the managerial issues subject to the characteristics of programs regarding the national R&D public facility management. As the results, this study made some political suggestions such as the reformation of promoter's role regarding the formulation of the government policy to support those programs. For example, it is more suitable for colleges as the subject of programs to be invested for self-research purpose rather than public usage, for independent corporation to be centered on the more general and common production fields, and for the government R&D agencies on the leading and special technical fields.

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A Study on Developing the Performance Audit Methodology for Performance Evaluation of Transportation Planning Process (교통계획 분야 성과평가를 위한 성과감사 방법론 개발에 관한 연구)

  • Lee, Yong-Taek;O, Chang-Seok
    • Journal of Korean Society of Transportation
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    • v.29 no.2
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    • pp.47-58
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    • 2011
  • Nowaday OECD countries actively introduce the performance audit to evaluate the performance of public policies. Motivated by the current trend in practice, this paper presents performance audit indices and methodology developed for evaluating the transportation investment projects and policies. The main contribution of this study would be twofold:1) key performance indices, 5Es + 4Cs rule, and methodology of performance audit are derived from foreign (GAO, NAO) and domestic (BAI) audit reports; 2) checklists (key issues and focuses) of performance audit are suggested as ranks. It is also suggested that further studies are needed to maintain the indices and the methodology to achieve sustainable performance of transportation projects and policies.