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http://dx.doi.org/10.7469/JKSQM.2015.43.2.141

A Masterpiece Development Strategic System for Small/Medium Business  

Shin, Wan Seon (Department of Industrial Engineering, Sung Kyun Kwan University)
Ahn, Sun Eung (Department of Industrial & Management Engineering, Hanyang University)
Park, Sang Ho (Department of Industrial Engineering, Sung Kyun Kwan University)
Jeon, Jong Seon (Department of Industrial & Management Engineering, Hanyang University)
Lee, Ju Hyun (Department of Industrial & Management Engineering, Hanyang University)
Kim, Yeong Been (Department of Industrial Engineering, Sung Kyun Kwan University)
Publication Information
Journal of Korean Society for Quality Management / v.43, no.2, 2015 , pp. 141-150 More about this Journal
Abstract
Purpose: The purpose of this paper is to motivate small/medium business challenged masterpiece development and to develop masterpiece strategic system. Methods: Each checklists are developed based on WC300 (World Class 300) and MQI (Masterpiece Quality Index). Correlation between the evaluation items about MQI and WC300 is analyzed. MQI is derived associated with main improvement areas of WC300 through IPA (Importance Performance Analysis). Compliance and ranking are analyzed through HOQ (House Of Quality) using masterpiece quality main factor and limiting factor. Strategy establishment base is secured through improvement derivation and correlation analysis between MQI and GQM 4.0(Global Quality Management 4.0). Results: Detail strategy is derived considering work condition about small/medium business's three kinds of industries (machine, electric and electronic). Conclusion: It is necessary to determine the potential capacity of the current domestic small/medium businesses. Small/medium businesses should be given the opportunity to self identify and manage their strengths and improvement.
Keywords
GQM 4.0(Global Quality Management 4.0); MQI (Masterpiece Quality Index);
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