• 한국항해항만학회지
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• 제31권2호
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• pp.127-132
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• 2007

The primary purpose of this study is to examine empirically the effect of the organizational characteristics in the vessel with foreign crews on their self-efficacy and organization commitment. Currently, the restrictions on the employment of the foreign crews are being eased in the Korean shipping industry and many problems are occurring consequently. However, specific and empirical studies on the relevancy of organizational characteristics to the crew's self-efficacy and organizational commitment on board the vessels with combined crews have not yet been carried out. To solve these problems, we examined how the organizational characteristics such as communication and leadership trust of different language and culture related to vessels with combined crews influence on the self-efficacy, job satisfaction and organizational commitment of the foreign crews through SEM analysis. According to the results, hypothesis 1, 2 and 3 were all supported with statistical significance. That means that communication and leadership trust of the vessel with foreign crew had positive effects on their self-efficacy and that such self-efficacy also had a positive effect on the organizational commitment and job satisfaction. To conclude, this study suggests that foreign crew's self-efficacy should be firstly enhanced in order to improve organizational commitment on the vessel with combined crews. Furthermore, studies on self-efficacy of foreign crew's organization are urgently needed to enhance the effectiveness of an organization in a vessel with combined crews that has special environment - working environment with depression and uneasiness due to the exposure to the different language and culture, and excessive stress from the social and psychological adaptation. Therefore, an attempt of this study is considered to be timely since there has not been a study on this subject so far and result of this study will contribute a lot to the organization management of a vessel with combined crews.

• 한국항공운항학회지
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• 제20권3호
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• pp.76-89
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• 2012

The number of foreign cabin crews consist of 7% of total crews in K-airline, of which Chinese crews are of 38%. The number of foreign crews are 433 from 10 countries as of the end of July 2012. The airline has continued to hire foreign cabin crews to increase efficiency of human resourcing qualified flight attendants. This paper tried to do empirical research through SEM(Structural Equation Model) to overview confirmatory factors and course effects integrally. Cultural stress, aggressive coping, social support and job adaption have been chosen to be a factors. Especially, the SEM was set to show indirect effects of cultural stress and aggressive coping through social support to the dependant variable, job adaptation. According to the analysis result, cultural stress has a direct negative effect on job adaptation. Aggressive coping has also a direct positive effect on job adaptation. It has also proven cultural stress and aggressive coping has a indirect effect to job adaptation through social support. This paper is expect to contribute to develop such training and administrative programs as enhancing foreign crews' job adaptability and managing them effectively.

• 한국항공운항학회지
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• 제23권1호
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• pp.85-95
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• 2015

A responsibility of superior management in an airline has become enormous due to rapid increase of airline's organization and its network. Even though a leadership of superior management is believed to be an important factor, it is almost impossible for management to be responsible for all the areas of an airline organization. This is why leadership should be go down to working level people. Self-leadership means that working level people possess leadership, delegated by their superior persons, and improve their work environment with the leadership as well as related right and responsibility. This paper has tried to find out the components of self-leadership perceived by foreign cabin crews and analyzed the impact of self leadership into airline's organizational effectiveness. Based on empirical research results, this paper would suggest administrative and operational implications of managing foreign cabin crews in K-airline. It was found out foreign cabin crews perceive that self reward and self evaluation have a positive impact on self observation factor. The self observation factor has a significant effect on self goal. The self goal is analyzed as a major factor which results in organizational effectiveness.

• 한국항해항만학회지
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• 제31권10호
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• pp.897-903
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• 2007

본 연구의 목적은 외국인 혼승선박에서의 우리나라 선원과 외국인선원의 문화적 동질성과 승선근무 내성의 차이가 조직 커미트먼트에 미치는 영향을 실증적으로 검토하는데 있다. 해운산업에 있어서 외국인 선원 고용제한이 완화되어 외국인 선원이 혼승함에 따라 많은 문제점이 발생하고 있음에도 불구하고, 외국인 선윈 혼승선박에서의 문화적, 환경적 영향요인과 구성원의 태도와 행동에 관한 구체적인 연구가 이루어지지 않고 있는 실정이다. 따라서 본 논문은 외국인 선원 혼승선박에 승선하고 있는 우리나라 선원과 외국인 선원들을 대상으로 이문화 관리와 승선근무내성 및 조직커미트먼트의 관계를 실증적으로 검증하였다. 검증결과, 우리나리 선원과 외국인 선원간의 문화적 동질성과 승선근무내성에 차이가 있으며, 문화적 동질성과 승선근무 내성이 높은 집단의 조직커미트먼트가 일부 변수간의 관계를 제외하고 모두 높은 것으로 나타났다. 이러한 연구결과는 외국인 선원 배치 및 교육훈련 그리고 혼승선박 조직관리에 있어서 중요한 실무적 시사점을 제공할 것으로 사료된다.

• 한국항해항만학회지
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• 제30권8호
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• pp.643-648
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• 2006

본 연구의 일차적인 목적은 외국인 혼승선박에서의 문화적 특성이 자기효능감과 조직 커미트먼트에 미치는 영향을 실증적으로 검토하는데 있다. 현재, 해운산업에 있어서 외국인 선원 고용제한이 완화되고 있는 가운데, 혼승에 따른 많은 문제점이 발생하고 있음에도 불구하고, 외국인 선원 혼승선박의 문화적 특성이 선박구성원으로서의 자기효능감과 선박조직의 커미트먼트와 어떠한 관련성을 가지는가에 관한 구체적인 연구가 이루어지지 않고 있는 실정이다. 이러한 연구문제를 해결하기 위해서 본 논문에서는, 외국인 선원 혼승선박의 문화적 동질성 제고와 관련된 이문화 수용과 적응 등의 문화적 특성이 외국인 선원의 자기효능감에 어떠한 영향을 미치며 나아가 직무만족 및 조직몰입과 같은 조직커미트먼트에 어떠한 영향을 미치는가를 구조방정식모형분석을 통하여 실증적으로 검증하였다. 분석결과 연구가설이 모두 채택되어, 혼승선박 내 외국인 선원의 문화적 동질성을 제고하여 자기효능감을 높이는 것이 혼승선박조직의 조직커미트먼트를 개선하는 것이 바람직하다는 것을 보여 주고 있다. 더욱이, 혼승선박과 같은 특수 환경 조직의 유효성을 제고하기 위해서는 자기효능감에 관한 연구가 필요하며, 본 연구결과는 혼승선박 조직관리에 있어서 그 공헌도가 매우 높을 것으로 판단된다.

• 한국항해항만학회:학술대회논문집
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• 한국항해항만학회 2017년도 추계학술대회
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• pp.254-255
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• 2017

As the number of ships and goods shipped by marine transportation increases, almost all shipping companies adopted foreign crews in order to overcome lack of seafarers and be competitive for manning cost. Thus, these days it is inevitable to work with foreign crews aboard ships, but there occur many marine accidents due to language barriers and communication problems under multicultural and multilingual shipboard environments. In order to resolve troubles resulting from different languages, reduce miscommunication risks, and make working on ships safe and efficient, this study recognized the current status of ships with mixed crews, analyzed marine accidents caused by communication problems not only in Korea but also in other countries using analytical methodologies. Additionally, existing hazards affecting miscommunication were identified and risk of miscommunication was quantitatively evaluated while offering suggestions and future forecasts. Consequently, in this study we suggested that fundamental dialogues are to be necessarily educated on the ships with foreign crews so as to reduce the language barrier and risk of miscommunication. Furthermore, a standard maritime Korean language program and manual targeting Korean coastal vessels would be developed in the next step.

• 융합경영연구
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• 제9권2호
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• pp.21-31
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• 2021

Purpose: This study aims to provide marketing implications for training and face-to-face service employee communication by analyzing how communication by Korean crews at foreign airlines affects passengers' perception and how this perception relates to airline service quality and customer satisfaction. Research design, data: The collection of questionnaires for the demonstration in this study has collected 300 questionnaires for about a month for Korean passengers who are aware of the presence of Korean crew on board aircraft. Results: The study analyzed the relationship between the communication ability, customer satisfaction, and reuse intention of foreign airlines. An empirical analysis of the relationship between quality of airline service, customer satisfaction, and intention of re-use can suggest the following implications based on the language and non-verbal communication capabilities of the Korean crew working for foreign airlines. Conclusions: We studied the impact of communication between Korean crews working for foreign airlines on the quality of airline service, customer satisfaction and reuse intention. The Korean crew should also work for overseas airlines and consider communication as important and expand their overall foreign language education and communication skills to have a positive impact on not only Korean passengers but also their own citizens.

• 한국항공운항학회지
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• 제19권1호
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• pp.74-87
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• 2011

This paper tried to research the relationship among the passenger's satisfaction and expectation of in-flight service quality, overall satisfaction and passenger's Loyalty by emphasizing on two groups of passengers and cabin crews from K-airline to find out which service quality area should be focused on for pursuing premium in-flight service. Such six service quality areas as in-flight equipment, food&beverage, duty-free sales, service ability, service image and specialized service were conceived and survey questions were made based on relevant previous researches. The analysis has used the data of 281 passengers and 336 cabin crews from K-airline. According to the analysis, in physical service factors, passengers perceive satisfaction from duty-free sales contributes to overall service satisfaction. However, cabin crews believed in-flight equipment and food&beverage are important to overall service satisfaction. In human service factors, both groups seemed to agree service ability and service image have a positive impact on overall service satisfaction. Among service satisfaction factors, the customer's satisfaction from cabin crew's service ability(service response, professional knowledge and foreign language skill) is also proven to be directly connected to customer loyalty.

• 수산해양교육연구
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• 제25권4호
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• pp.836-847
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• 2013

In contemporary society, shipping and fishery industry tend to use Japanese language or Japanese style terminology extravagantly. It becomes a reason of preventing the communications between crews who have been working for many years and the beginners in the ships. Also the crews cannot easily understand the contents of the manuals that is explained in only Korean language. For this reason, the foreign employee have to study Japanese style terminology before begin start their work. I strongly believe that this is one of the major national contempt. It is reasonable to expel Japanese style terminology from the vessel if possible to enable free communications to each other. I inspected and examined about purification of 125 Japanese style terminology that is already examined in the fishing vessels 11 years ago. So, I expect this paper is a research for the eradication of the Japanese style terminology in the Korean fishing vessels.

• 한국항해항만학회:학술대회논문집
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• 한국항해항만학회 2015년도 추계학술대회
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• pp.224-226
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• 2015

Outwardly, the people in the shipping industry are aware that multicultural working environments and conditions could have a strong influence on the operation of ships. With a lack of cultural awareness and foreign language skill of crew members on ships, there are lots of misunderstandings and miscommunications among (cross-cultural) crews. More and more maritime accidents are caused by human error in the world's oceans. Nevertheless the research on cultural diversity and human interaction on ships is still in its infancy. Due to the rapid change of the demographic make-up of crews, not only teaching and training technical skills for the crews, but also education in nontechnical skills such as cultural awareness, cultural sensitivity, intercultural competence is urgently needed. This study will deal with intercultural issues on ships. It aims to emphasize the necessity of intercultural training in MET.