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http://dx.doi.org/10.12985/ksaa.2012.20.3.076

An Empirical Research on the Job Adaptation of Foreign Cabin Crews in a National Carrier  

Jang, Ji Seung (대한항공 객실승무본부)
Lee, Nam Ryung (한국항공대학교 경영학과)
Kim, Tae Joon (대한항공 전략지원부실)
Kim, Seung Bok (대한항공 전략지원부실)
Publication Information
Journal of the Korean Society for Aviation and Aeronautics / v.20, no.3, 2012 , pp. 76-89 More about this Journal
Abstract
The number of foreign cabin crews consist of 7% of total crews in K-airline, of which Chinese crews are of 38%. The number of foreign crews are 433 from 10 countries as of the end of July 2012. The airline has continued to hire foreign cabin crews to increase efficiency of human resourcing qualified flight attendants. This paper tried to do empirical research through SEM(Structural Equation Model) to overview confirmatory factors and course effects integrally. Cultural stress, aggressive coping, social support and job adaption have been chosen to be a factors. Especially, the SEM was set to show indirect effects of cultural stress and aggressive coping through social support to the dependant variable, job adaptation. According to the analysis result, cultural stress has a direct negative effect on job adaptation. Aggressive coping has also a direct positive effect on job adaptation. It has also proven cultural stress and aggressive coping has a indirect effect to job adaptation through social support. This paper is expect to contribute to develop such training and administrative programs as enhancing foreign crews' job adaptability and managing them effectively.
Keywords
Foreign Cabin Crews; Cultural Stress; Social Support; Job Adaptation; Stress Coping;
Citations & Related Records
Times Cited By KSCI : 1  (Citation Analysis)
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