• Title/Summary/Keyword: Experience Selection

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Assessing Interactions Among Omnichannel Attributes, Customer Perceptions, Customer Experience, Channel Selection

  • NGUYEN, Hai Ninh;NGUYEN, Anh Duc
    • Journal of Distribution Science
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    • v.20 no.3
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    • pp.1-11
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    • 2022
  • Purpose: This study aims at understanding the impacts of three omnichannel attributes (channel transparency, channel uniformity, channel convenience) and four customer perceptions (perceived innovativeness, perceived personalization, perceived risk, perceived credibility) on customer experience and channel selection decision. Research design and methodology: A quantitative online survey with 356 shoppers was executed. The partial least squares linear structural model (PLS-SEM) and Smart PLS were adopted to analyze the collected data and test the proposed hypotheses. Results: The research findings indicate four dominant results: (i) The customers' channel selection is directly determined by customer experience; perceived innovativeness; perceived personalization; perceived risk; and perceived credibility; and (ii) among these, the perceived risk shows negative impact on the customer's experience and customers' channel selection whereas others reveal the positive status; (iii) The customer experience represents the most decisive impact on the channel selection, then perceived personalization, perceived credibility, perceived innovativeness, and perceived risk. (iv) Three proposed channel attributes (transparency, uniformity, convenience) significantly influence the overall customer experience. Conclusions: This research adds to the body of knowledge in omnichannel retailing, customer experience, and customer channel selection. Furthermore, this research provides omnichannel retailers with practical implications for improving customer channel selection.

The Effects of Selection Attributes of Dessert Cafes on Experience Value and Revisit Intention (디저트카페의 선택속성이 경험가치와 재방문의도에 미치는 영향)

  • Ra, Chae-Il
    • Culinary science and hospitality research
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    • v.23 no.5
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    • pp.77-86
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    • 2017
  • The purpose of this study is to investigate the impact of selection attributes of dessert cafes on experience value and revisit intention. A survey was conducted from June 3, 2017 to the June 27th, 2017 with dessert cafe users. Out of 200 responses collected, a total of 157 responses was included for the data analysis. The results from this study are as follows. First, it was found that, the menu features of selective attributes of dessert cafes only affected experience value. However, healthy menu, price, and atmosphere of selective attributes of dessert cafes didn't impact on experience value. Second, experience value of dessert cafes significantly influenced revisit intention. As a result, managers of dessert cafes need to develop an effective marketing strategy to improve the customer experience value so that customers can revisit their dessert cafe and will also develop the unique menu.

Usability Evalulation of Button Selection Aids for PDAs (PDA 화면 내 버튼 선택을 위한 입력지원방식의 사용성 평가)

  • Park, Yong-S.;Han, Sung-H.;Moon, Jung-Tae;Jeon, Suk-Hee
    • Journal of the Ergonomics Society of Korea
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    • v.24 no.3
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    • pp.1-10
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    • 2005
  • The primary objective of this study is to design input methods for assisting button selection tasks on a PDA screen. Familiar methods in the existing computing environments were investigated to develop aiding methods. Factors manipulated in the experiment included aiding method, button size, and users' prior experience with PDAs. A total of sixteen participants examined the usability of button selection tasks. Two types of button selection tasks were used as experimental tasks; one was selecting a target button, and the other was selecting multiple target buttons consecutively. The results showed that the aiding method and the button size had significant effects on the subjective satisfaction as well as the performance. In addition, users' prior experience with PDAs affected the performance significantly. The interaction between the aiding method and the button size was found to have significant effects on the performance. However, the interaction effect between the button size and the PDA experience was significant on the task performance time only for the multiple button selection tasks. Design considerations were proposed based on the experimental results. These can be applied to the PDA interaction design to make the PDAs more usable.

A Study on the Fashion Involvement, Clothing Selection Criteria and Fashion Information Sources of Leisure Activities Consumers (여가활동 소비자의 패션관여와 의복선택기준, 패션정보원에 관한 연구)

  • Je, Eun-Suk
    • Journal of the Korean Society of Costume
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    • v.61 no.7
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    • pp.51-66
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    • 2011
  • The study is intended to suggest the differentiated and subdivided indexes of the leisure fashion market and to provide the marketing strategy establishment and in-depth understanding of leisure fashion business by looking into the correlation between and among fashion involvement, clothing selection criteria and fashion information sources. This study was conducted by the questionnaire response method and the results were derived by using the SPSS 16.0 statistics program. The results of the study were as follows; 1) As a result of researching the difference between the leisure activities consumer groups and fashion involvement, there were significant differences in emotional and cognitive involvement. In the tour activity group and social activity group, emotional involvement was found to be higher than the cognitive experience while in the hobby and sports activity group, both involvements were equally as high. 2) As a result of researching the difference between the leisure activities groups and clothing selection criteria, it was found that the intrinsic and extrinsic criteria were high in the hobby and sports activity group and that the intrinsic criteria was high in the tour activity group and social activity group. 3) In the difference between the leisure activity groups and fashion information sources, it was found that media source, observation source and experience/personal source were high in the hobby and sports activity group. In addition, the experience and personal source were high in the social activity group. 4) In the difference between and among fashion involvement, clothing selection criteria and fashion information sources, it was found that the emotional involvement, intrinsic criteria and observation source were higher in the group of females than males. 5) In the difference between and among fashion involvement, clothing selection criteria and fashion information sources depending on the ages of leisure activities consumers, it was found that the emotional involvement and observation source were high in the group of 20-24 yrs old consumers and that the emotional involvement, intrinsic criteria and observation source were high in the group of 25-29 yrs old consumers. Also, in the group of 30-34 yrs old consumers, the emotional involvement, observation source and experience/personal source were high.

A Study on Influence of Fishing Villages Experience Program Choice by the Tourist Characteristics (관광객 특성에 따른 어촌체험프로그램 선택의 영향력 분석)

  • Lee, Seo-Gu;Choi, Kyu-Chul;Kim, Jung-Tae
    • Journal of Korean Society of Rural Planning
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    • v.26 no.3
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    • pp.1-12
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    • 2020
  • The purpose of this study is to analysis the influence of fishing villages experience programs choice by the tourist characteristics. As an analysis method, a statistical technique of multinomial logistic regression was used. The dependent variable have typified about 70 fishing experience programs, such as tidal-flat experience, fishery experience, and fishing experience, operated by the fishing village experience recreation villages into 9 programs. The independent variables consisted of 7 groups of people: gender, age, marital status, presence of children, experience of visiting a village in a rural and fishing village experience, preference of a village in a recreational experience, and recognition of a village in a fishing village experience. As a result of analysis, no significant differences were found that the selection group preferring 'fishing culture experience', 'leports experience', 'ecological craft experience', and 'festival and event experience' in the selection of fishing village experience program compared to the group choosing 'rural experience'. On the other hand, the group preferring 'tidal flat experience' analysis that 'married' is about 14 times higher than 'unmarried', and the group preferring 'fishing village experience' is 9.55 times higher than the group preferring 'rural village experience'. In the group preferring 'fishery experience' and 'fishing experience', the group preferring 'fishing experience recreation village' was 9.21 times and 14.34 times higher than the group preferring 'rural experience recreation village'. In the 'food experience', 'married' was 25 times higher than 'unmarried'.

The Effects of Women's Attitudes, Selection, and Wearing Experience on Purchasing Intention of Underwears Made of Smart Fibers (성인여성들의 기능성 속옷에 대한 태도, 선택 및 착용경험이 구매의도에 미치는 영향)

  • Kim, Yong-Sook
    • Journal of Fashion Business
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    • v.15 no.1
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    • pp.115-128
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    • 2011
  • The purposes of this study were to identify the effects of women's attitudes, selection, and wearing experience on purchasing intention of underwears made of smart fibers. Most women wore brassieres when going out and preferred moulded cup brassieres, but neglected wearing corsets. Age and marital status of women affected on women's attitudes toward underwear. Younger women in 20's preferred underwears made of smart fibers such as high hygroscopic and older women in 40's preferred conservative underwear. Most women had experienced stretchy underwear and wearing experiences of smart fiber underwears were positively related to purchasing intention. Underwear wearing experiences affected positively on purchasing intention of smart fiber underwears but some functions such as design and comfort affected negatively.

Ideas of Teaching-learning Experiences Selection for Multicultural Education (다문화교육을 위한 교수-학습 경험 선정 아이디어)

  • Kwon, Choong-Hoon;Kim, Hun-Hee
    • The Journal of the Korea Contents Association
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    • v.8 no.8
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    • pp.293-302
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    • 2008
  • Multiculuralism becomes the presentive term of Korea. And school is interested in multicutural education very much. The reason for this is connected to the fact of increasing intermarriages, immigrant laborers, and their children. So, the academic world is producing various research papers and public institution is proposing and practicing several policies. Particularly multicultural education is recognized as the very important intervening strategy on multicutral society and studied. The purpose of this paper is to suggest the ideas of teaching-learning experience selection for multicutural education in Korea. So the study contents of this paper are as follows ; First, it is to analyze the concepts of multicultural education and its' research trends. Second, it is to review the prior models of theorizing multicultural education and the models of curriculum development and teaching design. Finally, it is to inquiry the model of teaching-learning experience selection for multicutural education. Above all, we think that it is necessary to develop the model of multicutural teaching-learning experience selection classified by objects involved in multicutural education.

An Empirical Analysis on the Selection Attributes for Rural Experience of City Dwellers (도시민의 농촌체험 선택속성에 대한 실증분석)

  • Yu, Chan-Ju;Jang, Dong-Heon
    • Journal of Korean Society of Rural Planning
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    • v.20 no.1
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    • pp.135-145
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    • 2014
  • This research analyzed the effects of satisfaction factors of rural experience of city dwellers. The main research results are summarized as follows. The selection attributes for the rural experience of urbanites were divided into their interests into the programs, variety of the programs and convenience of the facilities. According to the multiple regression analysis, interests into the programs had impacts on the level of satisfaction. The types of rural tourism had statistical relevance with people's interests into the programs, convenience of the facilities and variety of the programs. In addition, those at the age of 40 to 50 reported higher satisfaction in their interests of the programs and convenience of the facilities among the general attributes of the respondents. In occupation, office workers had higher satisfaction in their interests into the programs while homemakers were more satisfied than others in convenience of the facilities and variety of the programs. When it comes to the monthly family income, those in the group who earn 2 to 3 million won a month had higher satisfaction in terms of convenience of the facilities and variety of the programs.

The Effect of Premium Hamburger Selection Attributes on Customer Satisfaction and Repurchase

  • KIM, Choo Yeon;CHA, Seong Soo
    • The Korean Journal of Food & Health Convergence
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    • v.8 no.4
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    • pp.23-30
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    • 2022
  • This study aims to analyze the premium hamburger market, which has recently become popular, the effect of the importance of the customer selection attribute of premium hamburgers on customer satisfaction, and the effect of customer satisfaction on repurchase intention. Existing research has focused on the importance of the selection attributes of premium hamburgers. Quality, convenience, experience, and presentation visuals were selected as customer selection attributes. This study analyzed 158 customers who had purchased and tasted premium hamburgers. To verify reliability and validity, a confirmatory factor analysis and discriminant validity analysis were performed, and a path analysis was carried out using structural equation modeling. The results showed that the quality, convenience, experience, and presentation visuals of premium hamburgers had a statistically significant effect on satisfaction. Moreover, satisfaction was verified to have a significant effect on repurchase intention. Customers' preference for premium burgers will continue to increase, thanks to the growth in national income, single-person families, and healthy food wellness. It was empirically proven that the selection attributes of premium burgers have a statistically significant effect on customer satisfaction and that satisfaction significantly affects repurchase intention. This study broadens the research horizon and has practical implications.

An Experience Needs Analysis on the Rural Amenity Resources of Urbanites (도시민의 농촌어메니티자원 체험욕구 분석)

  • Yun, Hee-Jeong
    • Journal of the Korean Institute of Landscape Architecture
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    • v.36 no.1
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    • pp.28-37
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    • 2008
  • This study intends analyzes the experience urbanites need regarding rural amenities when visiting rural areas for leisure. For this purpose, 18 rural amenities that can be experienced at 65 traditional rural villages and are designated by the rural development administration(RDA) were selected. Based on rural amenity selection, a questionnaire survey was conducted in 10 cities with 1,052 urban residents. The cities were divided into 5 metropolitan cities(Seoul, Busan, Daegu, Kwangju and Daejeon) and 5 small cities in each province(Chuncheon, Suwon, Jeonju, Chungju and Pohang). The study results suggest that of the 18 rural amenities, urbanites want greater experience with landscape resources near water and forests, health resources related to food and traditional resources such as traditional architecture and culture. Those amenities not chosen were animals, famous people and agricultural landscapes. In addition, women indicated more experience needs than men. Specifically, women want to experience the rural amenities dealing with tradition and health. In addition, people under 40 want to experience active program related festivals(events) and arts and crafts, whereas the group over 40 prefers a non-active program, such as observing the rural landscape and planting. College graduates want to experience the landscape while college students prefer arts and crafts and festivals(events). Those with below average salaries want to experience the most rural amenities. There were no differences in experience needs between those surveyed in metropolitan cities and those in small cities. Finally, the people who visited rural areas within the last year want to experience water, plants, agricultural landscape, health and rural life resources more than other groups, and there is correlation between plans to visit rural villages and experience needs. The results of this study provide insightful information for rural planning strategies such as selection of the type of marketing segments.