• Journal of Engineering Education Research
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• v.21 no.1
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• pp.14-26
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• 2018

The goal of this study was to explore topic defining patterns of students in interdisciplinary Capstone Design Class. Thematic analysis methodology was used to examine 85 Korean college students' lived experience of project topic generation which is for interdisciplinary capstone design class and Individual open-ended survey for constituted the data sources. Findings show four contexts of student's topic defining patterns using thematic analysis including (a) one leader's directed problem representation, (b) team common decision making after brainstorming, (c) empathy with professor proposed issue, (d) problems offered to students by corporate or research competitions. Based on research result, I could suggest instructional strategies of Capstone Design Class of teacher for helping their students' topic defining. It was necessary to minimize the opinions of the instructors at the beginning of class and minimize the number of team members. And also it provided a lot of opportunities to collaborate with companies in the topic selection process, it will help to develop the students' ability to determine the valuable topic in project.

• Journal of Energy Engineering
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• v.29 no.2
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• pp.30-39
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• 2020

The purpose of this paper is to present a solution to the conflict when hydrogen energy is used for national energy transition through design thinking methodology. Research shows that design thinking enables joint design of policies for hydrogen energy transition between government and stakeholders. This is a macro approach based on empathy and cooperation, and can form consensus on the policy design process in the early stages. Starting with an understanding of hydrogen energy conflicts, ideas can be found based on the experiences gained from conflicts of stakeholders, disputes or lawsuits. And based on this, additional ideas on hydrogen energy transition will be verified the realization of the ideas. Collaboration with stakeholders to improve conflicts can create new values. In the process of reconfiguring the definition of energy transition problems, the opinions of stakeholders can be integrated with continuous empathy. Through design thinking methodology, we can integrate opinions of stakeholders and prevent conflicts.

• Journal of Korean Society of Industrial and Systems Engineering
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• v.27 no.1
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• pp.15-23
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• 2004

As the family's revenue and the preference for the quality of life increase, outdoor food and meal industry is rapidly growing up in Korea. Thus employee's service quality is much more necessary in this industry This paper reviews the relationship between the leadership and the service quality. Samples collected from restaurant employee were 571 cases and were analyzed to test the relationship between the leadership factors and the service quality factors. Statistical results showed that the leadership influences to the tangibility and the empathy among service quality factors more than to other factors. And the transformational leadership style is more effective than transactional leadership style.

• Journal of Korean Society of Industrial and Systems Engineering
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• v.35 no.3
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• pp.7-15
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• 2012

Recently, 'Social Commerce' has shown such a rapid growth along with the development of social media such as 'Twitter' and 'Facebook.' Yet, with the quantitative growth, some problems regarding consumer dissatisfaction has constantly occurred. It is essential for the enterprises to study and reflect a customer satisfaction about goods and service they provide regarding the characteristic of the social commerce scientifically and actively. So, this study measures service quality of social commerce market using SERVQUAL model which was established by Parasuraman (1985). The impact on customer satisfaction was analysed using multiple regression analysis. As a result of the analysis, we found that the tangibility and empathy are important factors for service quality in the social commerce market.

• Journal of Engineering Education Research
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• v.18 no.6
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• pp.80-87
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• 2015

The aim of this study suggest the THAMS Clinic Camp program to train the interdisciplinary students with humanistic knowledge as well as the skills to perform the scientific and engineering works. Since the future of society is required students with the ability to elicit an emotional empathy, THAMS Clinic Camp program has been planed and performed from year 2012 based on the comprehensive liberal learning. The average employment rate over the past three years of the students who participated in THAMS Clinic Camp program showed 7% better than the overall average employment rate of Andong National University. The another visible educational outcomes of the THAMS Clinic Camp program are following; i) To take place the conversion of recognition for the interdisciplinary activity by breaking down the walls between fragmented disciplines to students and ii) To provide the opportunity that students will understand the past and refocus the current to have the idea to plan for the future in the right direction.

• Journal of the Korea Safety Management & Science
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• v.11 no.3
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• pp.199-207
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• 2009

IP Telephony service was restricted to an outgoing call and low quality since the trust domestic IP Telephony service launch of Saerome co. Ltd, in Jan. 2000. However, Interest of IP Telephony service, which is substituted for PSTN, has been highly elated because of the developed equipment softswitch and new technology. This kind of importance and marketing of VoIP are recognized to telecommunication providers. With this trend, they try to administrate customer satisfaction and invest R&D to survive in this hard competition and unexpected change. To achieve this objective, they should try to realize the searching process of the quality decision attribution (QDA). However, there is little research on the aspect of service quality of Internet telephony so far. For this, the investigator established the tangibles, the reliability, the responsibility, the assurance, the empathy, the charge with information sources as core elements. In order to examine the influence of IP Telephony service upon the attitudes toward a brand and the purchase intention.

• Journal of the Korea Safety Management & Science
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• v.17 no.1
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• pp.231-240
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• 2015

This paper reviewed the relationship between job burnout and service quality, and the moderating effect of self-efficacy. Based on the responses from 232 employees, the results of multiple regression analysis appeared as follow; 1) emotional exhaustion and depersonalization effected negatively on all service quality factors(empathy, reliability, responsiveness). 2) the reduced personal accomplishment effected negatively on two service quality factors(reliability, responsiveness). 3) self-efficacy effected positively on the relationship between emotional exhaustion and service quality. 4) self-efficacy effected positively on the relationship between he reduced personal accomplishment and service quality.

• Journal of the Korea Safety Management & Science
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• v.10 no.1
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• pp.175-181
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• 2008

20세기 90년대부터 시작하여 이동통신 시장은 매우 높은 증가세가 나타나 핸드폰 사용 고객 수와 영업 액이 이미 고정전화를 앞섰다. 현재 이동통신은 매우 중요하고 발전 속도가 아주 빠른 산업으로 성장되었다. 오늘에 와서 중국과 한국 두 이웃 나라 간에는 많은 면에서 밀접한 관계를 보였다. 양국 수교 이후, 한국의 많은 기업들이 중국으로의 진출을 시도하였었고 그에 따른 투자도 적지 않는 규모였다. 중국은 세계에서 인구가 제일 많은 나라이고, 또한 WTO에 가입한 이래 발전 단계에 있는 이동통신 산업의 전망은 아주 좋을 것이다. 반면, 한국 이동통신 산업은 이미 성숙기에 들어섰고 이동통신사 간의 경쟁이 매우 치열하다. 본 논문의 목적은 한중 이동통신 고객들에 대한 설문조사를 통하여 이동통신사의 서비스가 고객 만족에 대하여 미치는 영향을 분석하는데 있다. 이 논문은 SPSS 프로그램으로 설문결과에 대한 분석을 서비스 품질 요인은 한국의 고객만족에 영향을 미치고, 반면, 요인 Tangibles, Reliability, Responsiveness, Assurance는 중국의 고객 만족에 영향을 미치지만 요인 Empathy는 고객만족에 영향이 없다는 결론을 얻었다.

• Nuclear Engineering and Technology
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• v.49 no.3
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• pp.598-608
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• 2017

A new radiation scale is proposed. With empathy toward the vast majority of people who are not well versed in radiation and related matters, and thus suffering from misunderstanding that breeds unnecessary fear of radiation, the aim of proposing a new radiation scale, radiation index (RAIN), is to put the general public at ease with the concept of radiation. RAIN is defined in dimensionless numbers that relate any specific radiation dose to a properly defined reference level. As RAIN is expressed in plain numbers without an attached scientific unit, the public will feel comfortable with its friendly look, which in turn should help them understand radiation dose levels easily and allay their anxieties about radiation. The expanded awareness and proper understanding of radiation will empower the public to feel that they are not hopeless victims of radiation. The correspondence between RAIN and the specific accumulated dose is established. The equivalence will allow RAIN to serve as a common language of communication for the general public with which they can converse with radiation experts to discuss matters related to radiation safety, radiation diagnosis and therapy, nuclear accidents, and other related matters. Such fruitful dialogues will ultimately enhance public acceptance of radiation and associated technologies.

• Journal of the Korean Society of Safety
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• v.37 no.1
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• pp.55-63
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• 2022

The correlation between the Military Service Adaptation Test and the Biometric Index is studied herein with the aim of preventing military safety accidents. The subjects were 36 soldiers under the age of 25 years. Based on the results of the service adaptation test, the soldiers who did not adapt to the service were distinguished. First, there was a significant difference in brain stress among the brain wave indicators of the general group and the group of interest. Second, the higher the left and right brain imbalance index among the brain wave indicators, the higher was the level of empathy shown by the subjects. Third, among the pulse indicators, the subjects with high cumulative fatigue levels were found to have high levels of emotion (anxiety, depression, physicalization) and relationship isolation (indifference, sensitivity). Based on these results, the implications of this study and suggestions for future research are discussed.