• 유통과학연구
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• 제10권10호
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• pp.17-24
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• 2012

Purpose - This study aimed to (a) investigate the effects of emotional intelligence on customer orientation, (b) examine the impact of customer orientation on customer relationship management (CRM) performance (including CRM-related variables such as 'relationship commitment,' 'image of corporation,' and 'customer loyalty'), and (c) identify the conceptual framework of emotional intelligence. Research design, data, and methodology - The data were collected using a questionnaire given to a sample of employees of luxury hotels in the metropolitan area. To test the hypotheses, AMOS were conducted for the 271 respondents of the sample using the SPSS Win 17.0 software. The concept of emotional intelligence (EI) has been on the radar of many leaders and managers over the past few decades. Emotional intelligence is generally accepted to be a combination of emotional and interpersonal competencies that influence behavior, thoughts, and interactions with others. Emotional intelligence consists of four factors: understanding the self's emotion, understanding other people's emotions, emotion utilization, and emotion control. Understanding the self's emotion means to understand of my own emotions. Understanding other people's emotions is to understand of the emotions of the people around me and to know how my friends feel based on their behavior. The concept of emotion utilization means to set goals for myself and then try to achieve them, encouraging myself to do my best. The concept of emotion control means I can control my temper, handle difficult situations rationally, and calm down quickly when I am very angry. Results - As a result of the analysis, three factors (understanding the self's emotion, understanding of other people's emotions, and emotion utilization) were shown to have a significant effect on customer orientation. Emotion control had an insignificant effect on customer orientation. Only emotion control makes it difficult to solve customers' problems because it is a passive behavior. In order to solve the customers' problems, hotel employees have to show a positive attitude. Second, customer orientation had a significant effect on customer relationship management performance (customer relationship commitment, corporate image, and customer loyalty). In other words, customer orientation increases commitment to customer relationships. For example, employees who have a customer-orientated perspective provide good service to their customers, while employees who don't have a customer-orientated perspective can't satisfy their customers. Customer orientation can also generate a good image among customers, because they evaluate the image of a hotel through the behavior of hotel employees. So it is very important for employees to show excellent customer orientation. Conclusions - It is very important for hotel CEOs to manage their employees' emotional intelligence. In order to increase their employees' emotional intelligence abilities, CEOs have to manage the overall corporate culture and reward programs to achieve what they want. This is because the system can lead to a customer-orientated mind-set and CRM performance among employees. As a result, the hotel CEO has to pay attention to the emotional intelligence of employees to achieve strong CRM performance. The sentence as originally written was a bit unclear. If this edit does not retain your intended meaning please consider: "Only emotion control does not have a significant impact on customer orientation, and therefore on the ability of an employee to solve customer problems, because it is a passive behavior." Please use the version of the sentence that best captures your original meaning.

• 아동학회지
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• 제30권1호
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• pp.89-107
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• 2009

This study investigated how peer popularity is linked to children's understanding, moral judgment, and emotional reactions about three different types of lies. Participants were second (n=53) and fourth (n=54) grade children. Results showed that (1) popular children afforded better understanding of white lies than unpopular children; most children understood the definition of an antisocial lie, but not a trick lie. (2) Popular children rated lies more positively than unpopular children. Second graders did not differentiate between the morality of white and trick lies; fourth graders rated white lies as the least serious type of lie. (3) Second graders anticipated greater positive emotional reaction for antisocial lies and greater negative emotional reaction for white lies and trick lies, respectively, than fourth graders.

• 한국생활과학회지
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• 제17권6호
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• pp.1079-1091
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• 2008

This study investigated developmental differences of moral evaluation for different lies. The subjects were 170 6-, 8-, and 10-year-olds. Children's understanding of, moral judgment for, and emotional reactions to antisocial lie, white lie, and trick lie were assessed. Major findings were as follows: 1. Children's understanding of lies was increased with age. Children understood well in definition for antisocial lie, whereas they understood poorly in definition for trick lie. 2. There were differences of children's moral judgment for lies according to age and lie types. Six- and 8-year-olds rated trick lie as the least serious lie type, whereas 10-year-olds rated white lie as the least serious lie type. 3. Children anticipated the greatest negative emotional reaction to antisocial lie, and the greatest positive reaction to trick lie by all ages. There was no difference of positive emotional reaction between antisocial lie and white lie for 6- and 8-year-olds. But 10-year-olds anticipated greater positive emotional reaction to white lie than antisocial lie.

• 보건의료산업학회지
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• 제12권2호
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• pp.51-62
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• 2018

Objectives : This study investigated the influences of emotional intelligence, self-leadership, and job embeddedness on the work performance of clinical nurses. Methods : A survey was conducted with 258 hospital nurses. Data were analyzed using descriptive statistics, t-tests, ANOVA, Pearson correlation coefficients, and multiple regression with SPSS/WIN 23.0. Results : The mean scores were $4.64{\pm}0.6$ for emotional intelligence, $3.41{\pm}0.42$ for self-leadership, $3.11{\pm}0.52$ for job embeddedness, and $3.49{\pm}0.51$ for nursing work performance respectively. Nursing work performance was positively correlated with emotional intelligence, self-leadership, and job embeddedness. Multiple regression analysis showed that the factors affecting nursing work performance were self-expectation, fit, understanding of self-emotion, links, self-compensation, and age. Conclusions : The results indicate that self-expectation, fit, and understanding of self-emotion are very important factors in nursing work performance. Therefore, nurse managers should enhance nurses self-expectation, fit, and understanding of self-emotion by developing various emotional sensitivity and support programs.

• 생물정신의학
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• 제20권3호
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• pp.74-79
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• 2013

Objectives This paper aims to understand the emotional-biological pathogenesis of eating disorders, and translate the understanding into new brain directed treatments. Methods The first part of the review sets the eating behavior into the context of what is now understood about the central control of appetite and molecular biology. The second part of the review sees how emotion relates to the brain circuit involving eating disorders. Results In general, patients with anorexia nervosa restricting type were less sensitive to reward, whereas patients with bulimia nervosa and anorexia nervosa binge purging type were more sensitive to it. The emotional life of people with eating disorders centers on food, weight, and shape. The abnormalities in social and emotional functioning both precede and persist outside of eating disorders. Conclusions Research into understanding the biological framework of the brain in eating disorders suggests that abnormalities may exist in emotional and information processing. This aspect can be translated into novel brain-directed treatments, particularly in anorexia nervosa.

• 한국보육지원학회지
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• 제11권5호
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• pp.293-310
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• 2015

본 연구는 이야기 상황(정서의 종류와 대상) 및 의도추론유형과 성에 따라 유아의 정서표현규칙의 이해가 다른지를 분석하고자 하였다. 이를 위해 충북지역의 4-5세의 유아 144명을 대상으로 4가지 이야기 상황을 제시하고 각 상황에 대한 의도추론유형과 정서표현규칙의 이해에 대한 실험면접을 실시하였다. Pair t 검증과 반복측정분산분석을 통해 분석한 본 연구의 결과는 다음과 같다. 첫째, 이야기 상황 즉, 정서의 종류(긍정정서와 부정정서)와 관계의 대상(어른과 또래)에 따라 정서표현규칙의 이해는 그 정도가 다른 것으로 나타났다. 둘째, 각 이야기 상황에 따라 유아의 정서표현규칙이해에 대한 의도추론유형과 성의 주효과와 상호작용효과를 살펴본 바, 긍정정서-어른이야기, 부정정서-어른이야기, 긍정정서-또래이야기라는 이야기상황에서는 의도추론유형의 주효과만 유의하였으나, 부정정서-또래이야기라는 이야기 상황에 대해서는 의도추론유형과 성의 상호작용효과도 함께 유의한 것으로 나타났다.

• 과학교육연구지
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• 제41권3호
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• pp.297-317
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• 2017

본 논문은 과학과에서 사회정서학습(Science Social and Emotional Learning, SSEL)의 적용 가능성을 탐색하기 위하여 과학과 사회정학습 요소를 제안하고, 그에 따라 중학교 과학 교과서의 물질 분야 및 고등학교 화학I 교과서의 내용을 분석하였다. 과학과 사회정서학습의 가능성과 필요성은 과학교육의 목표인 과학적 소양과 과학의 본성에서 찾을 수 있었다. 과학과 사회정서학습의 요소는 '수리(Numeracy),' '정보통신활용(Information and Communication Technology, ICT),' '비판적 사고(Critical Thinking),' '창의적 사고(Creative Thinking),' '사회적 기술(Personal and Social Capability),' '윤리적 이해(Ethical Understanding),' '문화적 이해(Intercultural Understanding)' 등으로 구분하여 제시하였고, 그에 따라 과학 교과서 중 물질의 분야 및 화학I 교과서의 내용을 분석하였다. 분석 결과에 따르면, 과학과 물질분야의 교과서 내용 및 화학I 교과서의 내용에 수리, 정보통신활용, 비판적 사고, 창의적 사고가 60~70% 이상 포함되어 있으나, 사회적 기술능력, 윤리적 이해 능력, 문화적 이해 능력 등은 제한적으로 반영된 것으로 나타났다. 교과서의 부족한 요소들에 대해서는 추후 교과서의 내용의 수정 또는 교사의 수업을 통한 보완 등이 필요하다. 또한 과학 교과에서 얻고자 하는 과학적 탐구 능력과 사회정서적 역량을 동시에 기를 수 있는 과학과 활동이나 실험 활동 등 구체적인 적용 방안에 대한 연구가 필요하다.

• International Journal of Advanced Culture Technology
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• 제12권2호
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• pp.375-385
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• 2024

In the context of contemporary digital media, virtual influencers have become an increasingly important form of socialization and entertainment, in which emotional expression is a key factor in attracting viewers. In this study, we take Luo Tianyi, a Chinese virtual influencer, as an example to explore how emotions are expressed and perceived through facial expressions in different types of videos. Using Paul Ekman's Facial Action Coding System (FACS) and six basic emotion classifications, the study systematically analyzes Luo Tianyi's emotional expressions in three types of videos, namely Music show, Festivals and Brand Cooperation. During the study, Luo Tianyi's facial expressions and emotional expressions were analyzed through rigorous coding and categorization, as well as matching the context of the video content. The results show that Enjoyment is the most frequently expressed emotion by Luo Tianyi, reflecting the centrality of positive emotions in content creation. Meanwhile, the presence of other emotion types reveals the virtual influencer's efforts to create emotionally rich and authentic experiences. The frequency and variety of emotions expressed in different video genres indicate Luo Tianyi's diverse strategies for communicating and connecting with viewers in different contexts. The study provides an empirical basis for understanding and utilizing virtual influencers' emotional expressions, and offers valuable insights for digital media content creators to design emotional expression strategies. Overall, this study is valuable for understanding the complexity of virtual influencer emotional expression and its importance in digital media strategy.

• 대한가정학회지
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• 제44권5호
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• pp.49-58
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• 2006

The purposes of this study were to investigate emotional display rules and intentions of preschool children, any gender differences and the emotional intentions according to levels of understanding of emotional display rules and positive vs. negative situations. The subjects were 58 six-year-old preschoolers who were individually interviewed using 7 hypothetical scenarios that assessed emotional display rules and intentions. The children showed more self-protective intention than other intentions, although there were no gender differences in using emotional display intentions. Children with high scores of emotional display rules frequently tended to use prosocial and self-protective intentions and also used different emotional intentions on positive vs. negative emotional situations.

• 대한화학회지
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• 제66권2호
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• pp.163-170
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• 2022

본 연구는 2015 개정 과학과 교육과정에서 중등학교의 모든 학생들이 이수해야 하는 공통과목인 중학교 과학, 고등학교 통합과학과 과학탐구실험의 성취기준 139개와 교과서 활동 496개를 대상으로 과학과 사회정서학습 요소를 분석하였다. 교육과정 성취기준의 경우, 7개의 과학과 사회정서학습 요소 중 '문화적 이해'는 거의 포함되지 않았고, '수리', '창의적 사고'는 중학교에서 높은 빈도로 나타났으며, '비판적 사고', '사회적 기술', '윤리적 이해'는 고등학교에 높은 빈도로 포함되어 있었다. 교과서 활동의 경우, 중학교와 고등학교의 사회정서학습 요소의 경향성이 비슷하게 나타났다. '비판적 사고', '창의적 사고', '사회적 기술' 등이 중점적으로 제공되고, '윤리적 이해'와 '문화적 이해'는 제한적으로 반영되어 있었다. 총체적인 사회정서학습 요소 함양을 위해서는 교육과정 성취기준의 구체화 또는 교과서 활동 및 교수-학습 과정에서의 보완 등이 필요하다.