• 제목/요약/키워드: Emotional Work

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상사 리더십과 동료의 정서적 지원이 성과평가 공정성과 자기효능감을 통하여 과업 성과에 미치는 영향 연구 (A study on the Effect of Superior Leadership and Emotional Support of Co-workers on Task Performance through Performance Evaluation Fairness and Self-Efficacy)

  • 신일철;서영욱
    • 한국콘텐츠학회논문지
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    • 제22권6호
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    • pp.701-711
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    • 2022
  • 본 연구는 불확실한 시장환경에서 기업의 과업 성과에 영향을 미치는 요인을 찾기 위해 상사 리더십과 동료의 정서적 지원이 성과평가 공정성과 자기효능감을 통하여 과업 성과에 미치는 영향 관계를 살펴보고자 하였다. 이를 위하여 기업 직원들을 대상으로 500부의 설문 자료를 수집하였고, Smart PLS 3.0을 사용하여 연구 가설을 검증하였다. 연구 결과 상사 리더십과 동료의 정서적 지원이 직원들의 성과평가 공정성에 개별적으로 정(+)의 영향을 나타내었고, 성과평가 공정성은 자기효능감에 정(+)의 영향을 나타내었다. 본 연구를 통하여 직원들이 받아들이는 성과평가 공정성과 자기효능감이 업무성과에 영향을 미친다는 것을 밝혀내서 후속 연구가들에게 이론적 토대를 제공해 주었고, 기업에서는 업무성과를 높이기 위해서는 인사제도인 성과평가 공정성을 관리하여 직원들의 도전 의식을 고취 시켜야 한다는 실무적 시사점을 제시하였다. 향후 연구에서는 본연구 결과를 바탕으로 과업 성과를 위해 조직이 갖추어야 할 요인에 대한 다양한 연구가 필요하다.

Organizational Climate Effects on the Relationship Between Emotional Labor and Turnover Intention in Korean Firefighters

  • Ryu, Hye-Yoon;Hyun, Dae-Sung;Jeung, Da-Yee;Kim, Chang-Soo;Chang, Sei-Jin
    • Safety and Health at Work
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    • 제11권4호
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    • pp.479-484
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    • 2020
  • Background: The purpose of this study is to examine the combined effects of organizational climate (OC) with emotional labor (EL) on turnover intention in Korean firefighters. Methods: The data were obtained from the study Firefighters Research: Enhancement of Safety and Health. A total of 4,860 firefighters whose main duty was providing "emergency medical aid" were included. To examine the effects of OC on the relationships between five subscales of EL and turnover intention, four groups were created using various combinations of OC ("good" vs. "bad") and EL ("normal" vs. "risk"): (1) "good" and "normal" (Group I), (2) "bad" and "normal" (Group II), (3) "good" and "risk" (Group III), and (4) "bad" and "risk" (Group IV). Multivariate logistic regression analyses were performed to estimate the risk of turnover intention for the combinations of OC and EL. Results: The results showed turnover intention was significantly higher in the group with "bad" OC (17.7%) than in that with "good" OC (7.6%). Combined effects of OC and EL on turnover intention were found in all five subscales with the exception of Group I for emotional demands and regulation. Groups II, III, and IV were more likely to experience risks of turnover intention than Group I (p for trend <0.001). Conclusions: A positive and cooperative OC plays a role in decreasing the risk of turnover intention and in attenuating the negative effects of EL on turnover intention in firefighters.

종합병원 간호사의 감정노동과 회복 탄력성이 조직몰입에 미치는 영향 (The Effect of Emotional Labor and Resilience on Organizational Commitment of General Hospital Nurses)

  • 문명은;이영희
    • 융합정보논문지
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    • 제11권7호
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    • pp.39-46
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    • 2021
  • 본 연구는 종합병원 간호사의 감정노동, 회복 탄력성, 및 조직몰입을 파악하고, 조직몰입에 영향하는 요인을 파악하고자 하였다. G시 종합병원 간호사 180명을 대상으로 구조화된 설문지를 이용하여 2020년 6월 7일부터 7월 16일 까지 자료를 수집하였으며 기술통계, t-test, ANOVA 및 다중회귀분석으로 분석하였다. 대상자의 감정노동은 평균 3.21±0.06점, 회복 탄력성은 평균 3.32±0.48점 이었으며 조직몰입은 평균 3.16±0.46점 이었다. 조직몰입에 영향을 미치는 요인은 간호직 만족도, 임상근무 총 경력, 회복 탄력성으로 나타났으며 39%의 설명력을 나타냈다. 이는 간호사의 조직몰입을 증진하기 위해서는 간호직 만족도 및 회복 탄력성을 높일 수 있는 간호조직과 병원 차원에서의 프로그램 개발 및 다양한 전략이 필요함을 함의한다.

Development and effects of a high-risk pregnancy emotive role-play program for nursing students: a quasi-experimental study

  • Bo Gyeong Lee;Sun-Hee Kim
    • 여성건강간호학회지
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    • 제28권4호
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    • pp.317-328
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    • 2022
  • Purpose: This study aimed to develop an emotive role-play program for nursing students focusing on high-risk pregnancy and analyze its effects on communication skills, clinical performance, and emotional intelligence. Methods: A quasi-experimental nonequivalent comparison group design was adopted with 83 nursing students (experimental group, 45; comparison group, 38) who participated voluntarily in an extracurricular program. The preliminary survey was conducted on November 3 and November 4, 2020, and the follow-up survey was conducted on November 12, 2020, for the comparison group and on November 27, 2020, for the experimental group. A program that included five role-play scenarios related to induced labor, preeclampsia, premature rupture of membranes, preterm labor, and infertility was developed by a group of experts and presented to the experimental group over 11 total hours across 3 days. Each student participated in a role-play scenario as a patient, family member, or nurse and observed three other scenarios. The comparison group received a workbook after the follow-up evaluation. The independent t-test was performed to analyze changes in communication skills, clinical performance, and emotional intelligence. Results: Communication skills (t=1.84, p=.035) and clinical performance (t=2.75, p=.004) significantly increased in the experimental group compared to the comparison group. A significant difference was not observed between the experimental and comparison groups for emotional intelligence (t=1.36, p=.088). Conclusion: The emotive role-play program concerning high-risk pregnancy was effective in improving nursing students' communication skills and clinical performance and can be used in nursing education related to high-risk pregnancy and childbirth.

경력단절 간호사의 경력단절 원인에 대한 탐색적 연구 (An Exploratory Study on the Causes of Career Interruption in inactive nurses)

  • 유은주;이건정;황성우
    • 한국산학기술학회논문지
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    • 제19권12호
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    • pp.416-431
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    • 2018
  • 본 연구의 목적은 간호사들의 병원 근무 경험과 경력단절 영향요인을 심층적으로 분석하기 위해 시도되었다. 이를 위해 26-55세 경력단절 간호사 20명을 대상으로 간호사로서의 경험, 간호 일의 특성과 퇴직사유의 내용을 인터뷰하였으며 현상학적 방법 중 꼴라쥐(Colaizzi)의 분석방법을 적용하였다. 분석결과 104개의 주요 진술과 17개의 구성된 의미, 6개의 공통 주제군, 2개의 범주가 도출되었다. 2개의 범주는 간호 업무 특성과 근무 환경 특성이며 간호 업무 특성에서는 '시간 압박', '자율성 부재', '신체 감정 노동', '낮은 임금 상승률'의 4가지 공통 주제군이, 근무 환경 특성에서는 '물리적 환경', '인적 환경'의 2가지 공통 주제군이 각각 도출되었다. 따라서 간호사의 경력단절 현상을 개선하기 위해서는 과도한 업무강도를 완화하고 적정수준의 임금인상과 안전한 근무환경을 제공하려는 노력이 필요하다.

병원 근로자의 감정노동과 조직몰입간의 관계 분석: 국·공립과 민간종합병원의 비교를 중심으로 (Analysis of Relationship between Emotional Labor and Organizational Commitment in Hospital Workers)

  • 김유호
    • 한국콘텐츠학회논문지
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    • 제18권10호
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    • pp.568-574
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    • 2018
  • 이 연구는 충청지역 국 공립종합병원과 민간종합병원 근로자를 대상으로 감정노동의 인식정도를 살펴보고, 아울러 국 공립과 민간종합병원 근로자의 인식차이를 살펴보고자 하였다. 또한 국 공립종합병원 근로자와 민간종합병원 근로자들을 구분하여 감정노동이 조직몰입에 미치는 영향을 분석해 보고자 하였다. 이를 통해 향후 병원 근로자의 감정노동을 완화시키기 위한 이론적 기초자료를 제공하고자 하였다. 분석결과는 첫째, 국 공립종합병원 근로자들로 한정하여, 병원 근로자들의 감정노동이 병원 근로자들의 조직몰입에 미치는 영향관계는 감정표현 빈도의 경우에는 많아질수록 조직몰입이 높아졌으나, 감정표현 주의정도, 감정부조화는 깊어질수록 병원 근로자들의 조직몰입 정도는 낮아진다는 것을 알 수 있었다. 한편, 민간종합병원 근로자들로 한정하여, 병원 근로자들의 감정노동이 병원 근로자들의 조직몰입에 미치는 영향관계는 감정표현에 주의를 더 기울일수록 조직몰입이 오히려 잘되는 것으로 확인되었으나, 감정부조화의 경우에는 감정부조화가 더 깊어질수록 민간종합병원 근로자들의 조직몰입이 감소하는 것을 알 수 있다. 둘째, 병원 근무형태에 따라 감정노동에 대한 병원 근로자의 인식 차이에서 감정표현의 빈도는 민간종합병원 근로자들에 비해 국 공립종합병원 근로자들이 감정표현의 빈도가 더 많은 것으로 확인되었으나, 감정표현의 다양성에서는 국 공립병원 근로자들에 비해 민간종합병원 근로자들이 더 감정표현을 다양하게 구사하는 것으로 확인되었다. 또한, 병원 근무형태에 따른 병원 근로자들의 조직몰입 인식 차이는 민간종합병원 근로자들에 비해 국 공립종합병원 근로자들이 조직몰입이 더 높은 것으로 확인되었다.

건강가정지원센터 아이 돌봄 활동가의 '돌봄 노동' 방향성 연구 (A Study on 'Care Work' Directionality of Child Care Helper in Healthy Family Support Centers)

  • 이은주;전미경
    • 가정과삶의질연구
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    • 제32권2호
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    • pp.27-40
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    • 2014
  • The purpose of this study is to examine the motive of participating in the care work, the overall cognition survey for the care work and the infant care practice areas required in the care work for the child care helpers who activate in the care work, and search for methods of specializing infant care and care experiences on the results. Results of study showed that firstly, middle- or the late middle-age women participated in the care worker recognized care work as productive labor to create economic value and that secondly, the child care helpers' recognition degree of self-development and job satisfaction through performance of care work was wholly high level and that there was will of participation in training for self-development but actual participation rate was low due to restrictions by general conditions. Thirdly, the infant care practice areas and their particular contents that the child care helpers recognized in the care work necessary were highly shown in the whole. The requested level of education for safety management, play guidance, humanity guidance for infant and child was high. Point to discuss is that occupation stability and occupation image must be raised through the public job-hunting system for the child care helpers. In addition, a tailor-made education support suitable for the child care helpers' career stage is needed. Education support by the performance of infant care practice area and the educational requirements must be provided to major rearers to ensure that they can function as behavioral and emotional supporters. Finally, a support system for continuous self-management.

한국 직업청소년(職業靑少年)과 일반청소년(一般靑少年)의 노동관(勞動觀), 미래관(未來觀) 및 독단주의(獨斷主義)와의 관계 연구 (Attitudes toward Work and Time Perspective and Their Relationship to Dogmatism in Korean Adolescent Vocational and Non-Vocational Trainees)

  • 김경희
    • 아동학회지
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    • 제5권
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    • pp.81-105
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    • 1984
  • The intention of this study was: 1) to standardize the Korean version of the Dogmatism Scale, 2) to examine whether environmental structure affects value systems such as attitudes toward work, time perspective and the personality dimension of dogmatism in adolescent vocational and non-vocational trainees, 3) to examine relationships between those value systems and group differences in personality characteristics of vocational and non-vocational trainees, 4) to observe whether there are differences between high-dogmatism and low-dogmatism subjects with regard to attitudes toward work and future time perspective. The subjects for the study included 841 adolescent vocational (226) and nonvocational (615) from vocational training centers, schools and universities in Seoul. The instruments used in this study were 1) a questionnaire for attitudes toward work, 2) the Future Time Perspective (FTP) developed by Christiansen and 3) the Dogmatism Scale. The results of the present study indicated that behavior settings or environmental variables such as organization type affect the formation of attitudes and of dogmatism in adolescents. The results also showed that dogmatism relates to future time perspectives. This differs from Rokeach's theoretical statements. Dogmatism in this study was related to time perspective, the relationships were optimistic in emotional areas, long-term in direction and concrete in structure. The inconsistency between the results of the present study and Rokeach's suggests further study. A "Psycho-Environmental Model" for the formation of value systems based on the results of this and earlier research of the author were discussed.

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과대학급근무 초등보건교사의 직무소진경험 (Understanding Job Burnout Experiences in Elementary School Nurses Taking the Responsibility of Large Classes)

  • 박시현;권진숙
    • 한국보건간호학회지
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    • 제31권2호
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    • pp.352-364
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    • 2017
  • Purpose: The aim of this study was to explain the burnout among health teachers in elementary schools with large class sizes, and to explore the nature and meaning of those experiences. Methods: This study used the four steps of Giorgi's descriptive phenomenology. Data were collected through in-depth interviews regarding the experiences of burnout of 9 participants, which were recorded, transcribed, and analyzed. Results: The participants' experiences of teaching large classes were categorized into 4 themes and 9 domains. The themes were "difficult and lethargic," "gradual deterioration conditions," "losing work-life balance," and "enduring for a short time and leaving." Conclusion: Burnout not only affected the teachers at work but also had a negative impact on the teachers' personal and family lives outside of school. This study found that the current teacher assignment criteria were the strongest factors influencing burnout, which contribute to physical exhaustion. Health teachers are assigned based on different criteria that do not consider the number of students. Another factor contributing to burnout among health teachers is a work environment conducive to with emotional exhaustion. Health teachers and content teachers are not sufficiently knowledgeable regarding the specifics of each other's work.

대학생의 취업이행 과정의 어려움에 관한 잠재유형과 정신적 안녕감과의 관계 (An Association between the Latent Profiles of the Difficulties Associated with School- to-Work Transitions and Mental Well-Being among University Students)

  • 전지원
    • Human Ecology Research
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    • 제61권3호
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    • pp.335-348
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    • 2023
  • The purpose of this study was to identify: (a) the latent profiles of the difficulties associated with the schoolto-work transition (decline in confidence, mood swings, family disagreements, the burdens of familial expectations, economic hardship, and a lack of support) made by university students, (b) predictors (gender, age, grade, university location, co-residence with parents on weekdays, monthly household income, and parental educational attainment) of these profiles, and (c) how the profiles were associated with mental wellbeing. The participants of this study were 311 senior or above students (164 males and 147 females) under the age of 29, who were unmarried and preparing for employment. The findings of this study were as follows. First, the latent profile analysis revealed three distinct profiles: the "low overall difficulties" type (25.4%), the "moderate overall difficulties" type (49.9%), and the "high overall difficulties" type (24.7%). Second, the factors that predicted each profile included gender, age, co-residence with parents on weekdays, monthly household income, and parental educational attainment. Third, the "low overall difficulties" type demonstrated the highest level of mental well-being (emotional, social, and psychological well-being). This study was significant for examining the latent profiles of the difficulties associated with the school-to-work transition made by university students preparing for employment, while also exploring their mental well-being. Based on the results of this study, practical implications, limitations, and suggestions for further study were discussed.