• Title/Summary/Keyword: Conflict management strategies

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The Performance and Implication of Policy Coordination of Prime Minister's Office (국무총리실의 정책조정 성과와 함의)

  • Ha, Min-Cheol
    • Journal of Digital Convergence
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    • v.11 no.3
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    • pp.73-83
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    • 2013
  • Effective policy coordination is necessary function for successful policy implementation. Korean government, for effective policy coordination, had developed the policy coordination system in the Prime Minister's Office. The Prime Minister's Office had successfully implemented policy coordination tasks during 35 years. The Prime Minister's Office had systemized policy coordination institutions and developed organizational capacity for effective coordination, and utilized various strategies, such as power, persuasion, and technical strategy. Based on the system, capacity, and various strategies, ]the Prime Minister's Office had achieved 90% of the asked policy conflict problems and completed 85% of coordination tasks within 6 months. The purpose of this study is for reviewing the performance of successful coordination of Prime Minister's Office and searching for some implications. For the study, the author analyzed the 429 policy conflict problems which had been recorded in 8 Policy Coordination White Papers.

A Survey on the Work Stress, Interpersonal Conflict Resolution Strategy and Job Satisfaction in Clinical Nurse (임상 간호사의 직무 스트레스, 대인갈등 해결 전략 및 직무 만족도)

  • Yang, Hae-Ju;Park, Jeong-Sook
    • Research in Community and Public Health Nursing
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    • v.9 no.2
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    • pp.533-549
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    • 1998
  • This descriptive study was designed to measure the degrees of work stress and job satisfaction and use interpersonal conflict resolution strategy as an attempt to provide clinical nurses basic data to develop strategies releasing work stress and improving job satisfaction. These data were collected from 367 clinical nurses working in 9 hospitals nation-wide from May 1, to June 30, 1998. A structured questionaire was used for data collection. The questionnaire included Kim and Koo's work stress scale, Lee's interpersonal conflict resolution strategy scale and a Minesota satisfaction questionnaire. Data analysis was done by the use of the SAS computer program with descriptive statistics, t -test, ANOVA, Scheffe test, Pearson Correlation Coefficient and Cronbach - ${\alpha}$. The results were as follows 1. The mean score of work stress for the subjects was 4.34(SD=0.64). The highest scored reasons for work stress were 'inadequate com pensation' 4.93(SD=0.86), 'lack of professional knowledge and skill' 4.70(SD=0.92) and 'unsatisfactory relationship with superior authorities' 4.63(SD=0.97). The lowest scored reasons were 'unsatisfactory relationship with inferior staff' 3.72(SD=1.02), 'inadequate mechanical environment' 3.72(SD=1.11) and 'interpersonal problems' 3.85 (SD=1.06), The work stress in clinical nurses differed significantly depending on the hospital type (F=4.00, p=0.0082). 2. The clinical nurses used compromise(45.1%) as the best interpersonal conflict resolution strategy. The second was collaboration(32.8%), the third accomodation(14.2%), the forth avoidance(4.2%) and the fifth competition(3.6%). 3. The item score of job satisfaction of the subject was 3.00(SD=0.43), The job satisfaction in clinical nurses differed significantly depending on age(F=5.67, p=0.0000), marital status(t= -1.89, p=0.0511), academic career(F=5.84, 0.0001), official position (F=7.38, p=0.0001), and work career(F=6.33, p=0.0001). 4. The result of the analysis of relationship between work stress and job satisfaction was significant(r= -0.34, p=0.0000). In conclusion, it was found that work stress was very high in clinical nurses. They used interpersonal conflict resolution strategies to release their interpersonal problems and to increase their job satisfaction. Therefore, adequate stress management for clinical nurses will provide them with higher job satisfaction and hence lead to more qualitified nursing care.

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A Study on Mitigation of the Cause of Non-shared Knowledge: The Role of Shared Goal, Value Congruence, and Task Interdependence (지식 미공유 원인 완화 연구: 목표 공유, 가치 일치, 업무 상호의존성의 역할)

  • Hwang, Inho
    • Knowledge Management Research
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    • v.23 no.3
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    • pp.231-258
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    • 2022
  • As integrated management of scattered knowledge in the organization contributes to organizational performance, organizations are increasing their investment in knowledge management(KM) policies and technologies. For KM to be operated efficiently, the participation of employees performing knowledge-sharing activities is important. This study suggests how shared goal, value congruence, and task interdependence reduce the negative effects of relation and role conflict on the intention to share knowledge. We surveyed workers in organizations that have more than 50 employees and have KM policies, and 381 samples were used for hypothesis testing. As a result of hypothesis testing, we confirmed that a shared goal affects the intention to share knowledge through each of the factors of value congruence, relation conflict, and role conflict. In addition, we confirmed that value congruence and task interdependence moderated conflicts that negatively affected the intention to share knowledge. We identified the conditions that affect the knowledge-sharing activities of employees in terms of individual, organizational, and work structure. Therefore, the results contribute to the establishment of strategies for achieving the performance of the organization's KM.

Impact of Conflict within Social Welfare Organization on Job Performance : Moderating Effect of Participatory Decision-making (사회복지조직 내 갈등이 직무성과에 미치는 영향 : 참여적 의사결정의 조절효과)

  • Seo, Daeseok;Oh, Bongyook
    • The Journal of the Korea Contents Association
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    • v.20 no.11
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    • pp.101-109
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    • 2020
  • This study sought to find out the impact of conflicts in social welfare organizations on job performance and to find out the effects of controlling participatory decision-making in their relationships. To that end, a survey was conducted on workers at social welfare centers in Seoul, Gyeonggi Province and Chungcheong Province, and 360 copies were finally used for analysis and Correlation and hierarchical regression and statistical significance analysis of the adjustment effects were performed. As a result, conflicts within the organization, job performance, and participatory decision-making showed a negative correlation, and as participatory decision-making in the relationship between conflict within the organization and job performance showed a controlled effect, the impact of conflicts within the organization on job performance was reduced. These results suggest that participatory decision-making can alleviate conflicts within an organization and at the same time increase job performance. Based on this, the following suggestions were proposed: They include conflict management strategies in the guidelines for social welfare subjects, establish guidelines for conflict management, provide training for workers, engage workers in employee evaluation and compensation system development, and operate permanent organizations such as the Conflict Handling Committee after investigating conflicts within social welfare organizations.

A Study of Sense of Balance in Work-Family and the Availability/Demand of Support of Married Working Women (기혼취업여성의 일 -가족 균형감과 지원용이도/요구도에 관한 연구)

  • Jeong Young-Keum
    • Journal of Families and Better Life
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    • v.24 no.2 s.80
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    • pp.107-118
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    • 2006
  • Much research has focused on the conflict and balance between work and family. Yet few studies examine how women feel in balancing these two roles. In that regard, this study examines how married working women feel balanced between work and family as well as the levels of support availability/demand that exists. The level of sense of balance regarding work-family is average. Sense of balance is related to age, income, work hours, size of workplace, numbers of family friendly policies, the family's attitude to woman's work, and the level of balancing strategies used. The demand for support is higher than the availability of support. Both factors are related to working hours and balancing strategies, etc.

The Influence of Conflicts among Members in Hotel Restaurants on Organization Validity (호텔 레스토랑 구성원의 갈등이 조직 유효성에 미치는 영향에 관한 연구)

  • Kim, Hee-Kee
    • Culinary science and hospitality research
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    • v.13 no.4
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    • pp.279-292
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    • 2007
  • This study was to examine ongoing conflicts between employees and determine the level of conflict management strategies to establish a more effective management in hotel restaurants. The results of this research show, first, conflicts exalted collective organization; the more comflicts, the lower absorption or validity of the organization. Second, the lower increase in personal conflicts, the better the validity of the organization. Therefore, hypotheses in this study can be seen as acceptable. In this study, based on the future management of hotel restaurants, there should be private groups to resolve conflicts through the organizations which can increase the validity of the organizations.

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Influence of Distributive Injustice and Relation Conflict on Knowledge Hoarding: Role of Sensitivity to Incentive and Task Interdependence (분배 불공정성과 관계 갈등이 지식축적에 미치는 영향: 인센티브 민감성 및 업무 의존도의 역할)

  • Inho Hwang
    • Journal of Korea Society of Industrial Information Systems
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    • v.28 no.6
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    • pp.131-149
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    • 2023
  • In light of the COVID-19 incident, organizations have recognized the importance of systematically managing knowledge resources to enhance work efficiency and performance within the organization. We have adopted the perspective of knowledge hoarding, which entails the ownership of individual knowledge, and aim to elucidate the underlying mechanisms that contribute to knowledge hoarding by considering the organizational environment, personal characteristics, and task characteristics. To test our hypothesis, we conducted a survey among employees working in companies that have implemented knowledge management policies or systems. We obtained a total of 381 samples, which were analyzed using AMOS 22.0 and Process 3.1 macros. Our findings reveal that distributive injustice leads to conflicts relationships and subsequently increases individual knowledge hoarding. Furthermore, we found that sensitivity to incentive interacts with distributive injustice, further exacerbating knowledge hoarding. Conversely, task interdependence mitigates knowledge hoarding by interacting with distributive injustice and relation conflict. These results contribute to the development of effective organizational knowledge management strategies aimed at curbing knowledge hoarding within the organization.

Conflict Management Strategies of Police Managers - A case study - (경찰 관리자들의 조직 내 갈등 관리 전략 - 사례 연구를 중심으로 -)

  • Jung, Jeyong;Shin, So-Young
    • Korean Security Journal
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    • no.58
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    • pp.137-154
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    • 2019
  • Conflict management within a police organization is one of the most significant areas from the organization management point of view. This study aims to explore procedural entrepreneurship of police mangers when they face difficulties in their workplaces. Adopting a case study strategy, this study examines real cases from three police agencies from Japan, the US, and South Korea. Interviewing police officers from theses different countries, six main themes are identified: (1) the pervasiveness of hierarchical authority, (2) procedural conflict, (3) organizational cultures, (4) the origin of their values and assumptions, (5) characteristics of the strategy, and (6) organizational learning. Research findings pointed out that there were more similarities than differences among the three cases, such as the pervasiveness of hierarchical authority, the significance of informal networks, and characteristics of informal networks. The main finding was that police managers used informal networks in order to overcome the procedural conflicts regardless of their nationality. All the participants relied on informal communications to raise the adaptability and survivability of their organizations. It was found that the Asian culture and American culture respectively permeated the three police agencies, supporting the role of informal networks in the formal organizations. This presents a paradox which well reflects the reality of organizations: informality within formality.

A Study on Marketing to Develop Doners for the Social Service Agency (사회복지기관의 후원자재발 마케팅에 관한 연구)

  • Choi Jeong-Gui
    • Management & Information Systems Review
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    • v.16
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    • pp.117-137
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    • 2005
  • Most of social service agencies experiences the lack of funds. This situation is casued mainly from the lack of donor development techniques. Therefore, the social service agencies need to develope marketing strategies to develop donors. The study was begun with the idea that a business philosophy will not conflict with professionalism, and the two can be entirely compatible, and synergistic as well. Some of the main principles of marketing can be used to construct a model that will help the social service agency devise the appropriate plan for developing donors. The social service agency's marketing plan should begin with a statement of its mission and goals and the product suggested by each goal. Social marketing process to develop voluntary contributions include marketing environment analysis, market research, selecting marketing goals and objectives, market segmentation, marketing program development, and marketing action. These techniques can be used with some modifications at each social service agency.

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Modeling of decision-makers negotiations in reservoir operation with respect to water quality and environmental issues

  • Mojarabi-Kermani, A.R.;Shirangi, Ehsan;Bordbar, Amin;Bedast, A.A. Kaman;Masjedi, A.R.
    • Membrane and Water Treatment
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    • v.9 no.6
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    • pp.421-434
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    • 2018
  • Decision-makers have different and sometimes conflicting goals with utilities in operating dam reservoirs. As repeated interactions exist between decision-makers in the long-term, and the utility of each decision-making organization is affected not only by its selected strategy, but also by other rivals' strategies; selecting and prioritizing optimum strategies from a decision maker's point of view are of great importance while interacting with others. In this paper, a model based on a fuzzy set theory, for determining the priority of decision-makers' strategies in optimal qualitative-quantitative operation management of dam reservoir is presented. The fuzzy priority matrix is developed via defining membership functions of a fuzzy set for each decision maker's strategies, so that all uncertainties are taken into account. This matrix includes priorities assigned to possible combination for other decision makers' strategies in bargaining with each player's viewpoint. Here, the 15-Khordad Dam located in the central part of Iran, suffering from low water quality, was studied in order to evaluate the effectiveness of the model. Then, the range of quality of water withdrawal agreed by all decision-makers was determined using the prioritization matrix based on fuzzy logic. The results showed that the model proposed in the study had high effectiveness model.