• 산업공학
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• 제18권3호
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• pp.253-267
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• 2005

Customer satisfaction becomes one of the important managerial concerns associated with corporate competency in current competitive environment for Internet communication service companies. Hence, it is demanding to improve a company's customer satisfaction through the total quality management perspective. In practice, engineers as well as the management hope to find major quality characteristics with Internet communication network that is closely related to customer satisfaction, consequently aiming to the raise of their company's customer satisfaction. This paper presents an empirical relationship analysis between network quality characteristics and customer satisfaction on Internet communication. Methodologically, the relationship analysis framework is based on the regression variable selection procedures. In this framework, it is implemented that; 1) iterative model building; and 2) consistent criteria application to statistical tests for selecting significant variables. A case study shows that; 1) the customer satisfaction on the network connection seems to be more closely related to the network quality characteristics compared with the customer satisfaction on the network speed; and 2) the download disconnection rate has relatively evident relationship with the customer satisfaction on the network connection.

• 대한가정학회지
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• 제44권2호
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• pp.137-152
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• 2006

The major purpose of this study was to investigate the causal effect of the primary triad experiences on dating relationship satisfaction through self-esteem among college students. The primary triad experiences were composed of the parents' differentiation level of couple relationship and the parent-child relationship including family rule, triangulation and communication. Dating relationship satisfaction included such subscales as problem-solving communication, global satisfaction, affection communication and time together. The study data were collected from 382 college students by using self-administered questionnaire method. The results showed that parents' differentiation was positively correlated with self-esteem and all components of dating relationship satisfaction and that family rule was negatively associated only with problem-solving communication. Triangulation was negatively related with most components of dating relationship satisfaction and self-esteem, while parent-child communication showed positive correlations with the same variables. Path analysis results showed that self-esteem mediated the effect of most variables of primary triad experiences on dating relationship satisfaction. In addition, variables of the primary triad experience had direct influences on most components of dating relationship satisfaction. Self-esteem was found to be the most powerful variable influencing dating relationship satisfaction. The findings of the study were discussed in terms of pre-marital education and counseling.

• 한국농촌생활과학회지
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• 제4권2호
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• pp.99-114
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• 1993

This study is conducted to find out what differences are made on among home-environmental variables, family cohesion, adaption and communication, and to define what variables influence to communication satisfaction of adolescent children. Questionaire survey method was used. The subjects of this study were 578 male and female middle school students living in Kwangiu from July 6, 1992 to July 15, 1992. For the statistical analysis of data, frequency distribution, percentage, average, standard deviation, T-test, F-test, Pearson's correlation and regression analysis were performed. The main findings were as follows : 1) Family cohesion and adaptability variables showed significant difference according to adolescent's sea age, father's education level, income level, occupation and father's religion. 2) Communication showed significant difference according to adolescent's sex, age, father's age, education level, income level, occupation and father's religion. 3) Communication satisfaction showed significant difference about adolescent's age, father's income level. 4) Communication satisfaction showed significant difference by high level in reference to family cohesion and adaptability. 5) Communication satisfaction in reference to communication showed significant difference. 6) The most influential variable on communication satisfaction between fathers and their adolescents children was active response and marked positive influence in order family adaptability, friendly nonverbalism.

• 한국심리학회지 : 문화 및 사회문제
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• 제21권4호
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• pp.697-718
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• 2015

본 연구는 기혼 중년남녀의 성적친밀감과 결혼만족도의 관계에서 부부간 의사소통(듣기와 말하기)의 조절효과를 살펴보고자 하였다. 이를 위하여 서울, 경기지역의 만 40세 이상의 기혼 중년남녀 370명을 대상으로 오프라인 및 온라인 설문조사를 실시하였다. 본 연구의 결과는 다음과 같다. 첫째, 성적친밀감과 결혼만족도와 의사소통 중 말하기는 유의미한 정적 상관이 있는 것으로 나타났다. 부부 의사소통의 말하기와 듣기는 결혼만족도와 유의미한 정적 상관이 있는 것을 나타났다. 둘째, 성적친밀감은 결혼만족도를 유의미하게 예측하였다. 셋째, 부부 의사소통 중 말하기와 듣기는 결혼만족도를 유의미하게 예측하는 것으로 나타났다. 넷째, 성적친밀감과 결혼만족도의 관계에서 부부 의사소통 중 말하기의 조절효과는 나타나지 않았다. 성적친밀감과 결혼만족도의 관계에서 부부 의사소통 중 듣기는 조절효과를 나타냈다. 이상의 연구 결과를 통해 기혼 중년남녀의 부부 상담과 부부 상담프로그램에서 성적친밀감과 조절변인인 듣기의 잠재적인 사용에 대한 개입의 필요성을 논의하였다.

• 한국멀티미디어학회논문지
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• 제20권7호
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• pp.1136-1147
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• 2017

In this study, we investigated the effect of users' emoticon usage on their satisfaction with image making and self-expression in MIM communication. We defined internal attraction, social appeal, and communication ability as personal image making factors due to the use of emoticons in MIM communication. And we defined the research hypotheses based on the definition of intimacy, openness, and social reality as relational image making factors. In MIM communication, we analyzed the questionnaire about emoticon users. As a result, emoticon usage was found to have a positive and significant effect on self-expression in relation image making rather than personal image making. The study implies that the use of emoticons can lead to image making in MIM communication and satisfy the satisfaction of self expression.

• 한국IT서비스학회지
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• 제17권4호
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• pp.1-19
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• 2018

Effective internal communication is known to have a positive impact on business performance, but there is a lack of research on the effects of online channels for workplace communication. This study using regression analysis examines how task-technology fit, information richness, self-efficacy, perceived ease of use, and perceived usefulness related to online communication channels affect not only the satisfaction with the tools but also the effectiveness of them. Additionally, we verify how the organizational culture of online and offline communication shows the control effect. As a result, all five variables were positively correlated with internal communication channels satisfaction, and we found that the organizational culture of online and offline communication controls the relationship between online communication channels satisfaction and effectiveness.

• 보건의료산업학회지
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• 제6권4호
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• pp.165-176
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• 2012

The purpose of this study was to investigate the relationships between organizational communication satisfaction and organizational conflict for nurses. The research design was correlational survey. Two hundred three nurses recruited from 3 general hospitals in D city. The data collected were analyzed with SPSS/win 18.0 using descriptive methods, t-test, ANOVA, Pearson correlation coefficient, multiple regression. The result of this study reported middle levels of organizational communication satisfaction and middle levels of organizational conflict. There were significant positive correlation for organizational communication satisfaction and organizational conflict in the nurses. Significant factors influencing organizational conflict were organizational climate, media quality and personal feedback. Organizational conflict and organizational communication satisfaction management is very important. Based on the study, recommend the following : It is needed that repeat studies and consider to development and education program of the organizational communication satisfaction for nurses in hospital setting.

• 한국문헌정보학회지
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• 제57권4호
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• pp.185-208
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• 2023

본 연구는 공공도서관 관리자 커뮤니케이션 유형이 직원의 임파워먼트, 직무만족, 생활만족에 영향을 미치는가를 파악하기 위해 연구모형을 설계하고 검증하였다. 이를 위해 경기지역 4개와 서울지역 24개의 공공도서관의 근무자를 대상으로 설문조사를 실시하여 유효표본 219부를 연구에 사용하였다. 분석 결과, 지배형 커뮤니케이션은 직무만족에 사회형 커뮤니케이션은 임파워먼트에 영향을 미치는 결과를 보였고, 또한 직원의 임파워먼트는 직무만족에 직무만족은 생활만족에 영향을 미치는 것으로 확인되었다. 그 의미를 분석해보면 커뮤니케이션과 임파워먼트가 조직 내에서 충분하게 형성된 후에 비로소 직무만족과 생활만족을 갖는 것으로 해석된다. 마지막으로 연구 결과의 이론적 의미와 함의를 살펴보면 공공도서관의 본질과 기반을 강화하기 위하여 효과적 경영을 반영하는 방향성을 제시하였다는 데에 그 의의가 있으며, 향후에는 연구자의 커뮤니케이션 유형을 통합하여 보다 다양한 특성을 기준으로 연구가 이루어질 필요가 있음을 제시하였다.

• 한국산학기술학회논문지
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• 제12권12호
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• pp.5493-5499
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• 2011

본 연구는 간호사가 지각하는 감성지능이 조직커뮤니케이션 만족과 직무만족도에 미치는 영향을 알아보고자 하였다. 연구대상자는 서울소재의 대학병원 간호사 150명으로 설문지를 이용하였다. 수집된 자료는 SPSS Win 17.0 프로그램을 이용하여 분석하였다. 그 결과 감성지능 정도는 자신의 감성이해, 타인의 감성이해, 감성의 활용, 감성의 조절 순으로 나타났다. 직무만족도는 감성지능, 조직커뮤니케이션 만족과 유의한 상관관계가 있고 감성지능이 높을수록, 조직커뮤니케이션 만족이 높을수록 직무만족도가 높은 것으로 나타났다. 그러므로 직무만족도를 높이기 위해서는 감성지능과 조직커뮤니케이션 만족을 높이는 전략을 수립하여야 하며 간호사의 직무만족도를 증진시키는 프로그램 개발에 기초자료가 되고자 한다.

• 융합경영연구
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• 제9권2호
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• pp.21-31
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• 2021

Purpose: This study aims to provide marketing implications for training and face-to-face service employee communication by analyzing how communication by Korean crews at foreign airlines affects passengers' perception and how this perception relates to airline service quality and customer satisfaction. Research design, data: The collection of questionnaires for the demonstration in this study has collected 300 questionnaires for about a month for Korean passengers who are aware of the presence of Korean crew on board aircraft. Results: The study analyzed the relationship between the communication ability, customer satisfaction, and reuse intention of foreign airlines. An empirical analysis of the relationship between quality of airline service, customer satisfaction, and intention of re-use can suggest the following implications based on the language and non-verbal communication capabilities of the Korean crew working for foreign airlines. Conclusions: We studied the impact of communication between Korean crews working for foreign airlines on the quality of airline service, customer satisfaction and reuse intention. The Korean crew should also work for overseas airlines and consider communication as important and expand their overall foreign language education and communication skills to have a positive impact on not only Korean passengers but also their own citizens.