• Title/Summary/Keyword: Citizen Satisfaction

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Measuring Nuclear Power Plant Negative Externalities through the Life Satisfaction Approach: The Case of Ulsan City

  • LEE, KYE WOO;YOO, SE JONG
    • KDI Journal of Economic Policy
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    • v.40 no.1
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    • pp.67-83
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    • 2018
  • We have hypothesized that nuclear risk is significantly inversely related to the distance from residences to nuclear power plants and that the level of life satisfaction of residents therefore increases with the distance. We empirically explore the relationship between Ulsan citizens' life satisfaction levels and the distance between their residences and the Kori and Wolsong nuclear power plants (NPP) based on the life satisfaction approach (LSA). The dataset we used covers only Ulsan citizens from the biennial Ulsan Statistics on Citizen's Living Condition and Consciousness of 2014 and 2016. Controlling for micro-variables such as education, work satisfaction, gender, marital status, and expenditures, we found a statistically significant relationship between life satisfaction and the distance between the residences and the nuclear power plants. Nuclear negative externalities including (i) health and environmental impact, (ii) radioactive waste disposal, and (iii) the effect of severe accidents can be quantified in terms of LS units and monetary units. We were able to calculate the monetary value of NPP externalities at $277 per kilometer of distance for Kori and $280 per kilometer of distance for Wolsong at constant 2015 prices. These estimates are quite different from the traditional estimates made with the contingent valuation method, whereas they are similar to the findings of LSA studies abroad. Hence, the need to adopt the LSA in South Korea and policy implications are demonstrated.

An Satisfaction Degree Analysis of Programs in the City Park -Tokyo Metropolitan City Parks, in Japan- (도시공원 이용프로그램의 만족도 분석 -도쿄도립도시공원을 중심으로-)

  • 서주환;김동근
    • Journal of the Korean Institute of Landscape Architecture
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    • v.28 no.5
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    • pp.58-67
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    • 2000
  • This study is mainly focus on the satisfaction degree of programs which were been held in city park. The case study of this study is Tokyo metropolitan city park which planed programs and have managed them for approximately 20 years. For the purpose, this study used the questionnaire about the satisfaction degree of programs in 2 Tokyo metropolitan city parks which are held nature observation programs, after analysis of programs of city parks. This study used analysis method of cross-tab, factor analysis and multi-regression. The result are as follows: 1. As the result of factor analysis, 6 factors which are determined the satisfaction degree of programs are found. Also as the regression result between satisfaction degree and 6 factor, the satisfaction degree is positively affected by first factor which is identified program contents and forth factor which is identified marketing part of program. 2. On the organization of managing program, the sponsorship privately-managed citizen group is more favorable than the sponsorship by volunteer. 3. In the participant attribute, participants who are older than 50 showed high distribution, and there is no difference between sex.

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Classifying Quality Attributes of Public Services in Gochang Jayeonmadang using Kano Model (카노 모델을 이용한 고창 자연마당의 서비스 품질 속성 분류)

  • Hong, Jin-Pyo;Shim, Yun-Jin;Kang, Pil-Goo;Choi, Young-Ja;Eo, Yang-Jun;Seo, Kyung-Won
    • Journal of the Korean Society of Environmental Restoration Technology
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    • v.24 no.4
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    • pp.47-60
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    • 2021
  • This study was conducted to classify quality attributes for quality elements of public service targeting Gochang Jayeonmadang and analyze their impact on resident satisfaction and dissatisfaction by each service quality element by using the Kano model and the customer satisfaction coefficient and dissatisfaction coefficient of Timko(1993). As a result of the study, all 20 quality elements of public service were classified as one-dimensional attributes. Since the Jayeonmadang project restores the damaged natural environment and restores the ecosystem, it is judged that satisfaction is proportionately satisfied as the natural environment has been restored and the ecosystem has been restored. According to Timko (1993)'s analysis of customer satisfaction coefficient, it is believed that the most effective way to improve residents' satisfaction is to carefully establish and implement maintenance plans and to create a good environment to ensure that plants have settled.

The Effect of Ethical Judgment Force on Job Satisfaction and Organizational Citizenship Behavior and the Mediation Effect of Organizational Trust (윤리적판단이 직무만족과 조직시민행동에 미치는 영향: 조직신뢰의 매개효과)

  • Lee, Yong-sun
    • Journal of Venture Innovation
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    • v.2 no.2
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    • pp.65-78
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    • 2019
  • Companies with ethical management can be said to influence the performance of an organization based on the ethical judgment of its members. In this study, ethical judgment was set up as the subject of the ethical judgment, and the ethical judgment was set up by bosses and colleagues who are members of the business and organization as the factors of ethical judgment. The research was designed to examine the impact of ethical judgment on job satisfaction and organizational civic behavior, the impact of ethical judgment on organizational trust, and analyzed the medium effect of organizational trust in the relationship between ethical judgment and job satisfaction and organized civic action. The target of this study was to survey 450 workers in Seoul, Gyeonggi Province and South Chungnam Province from October 7, 2019 to November 2, using them as empirical data. The SPS 24.0 Statistical Analysis Program was used for the analysis of data. The study confirmed that ethical judgment was affecting task satisfaction, organizational civic behavior, and organizational trust, and that parameters such as organizational trust affected task satisfaction and organizational civic behavior depending on how individuals perceive the organization. Ethical judgment has a high impact on organized citizen behavior and job satisfaction, and ethical management of how to improve ethical judgment is absolutely necessary to enhance organizational citizen behavior and job satisfaction, and it is necessary to develop and implement various programs that enable a sense of unity with the organization.

A Comparative Study on Attitudes of Experts, Citizen and Visitors towards Busan Portscape (부산항 항만경관에 대한 전문가, 시민, 방문객 의식 비교연구)

  • Lee, Han-Seok;Doe, Geun-Young
    • Journal of Navigation and Port Research
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    • v.33 no.3
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    • pp.247-254
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    • 2009
  • This is a first and basic study for making Busan port more attractive. The study is intended to clear up the situation and problems of landscape of Busan port area from the viewpoint of landscape experts, citizen and visitors. To reach the goal an attitude comparative study has been conducted using a same questionnaire between landscape experts working in Busan city, Busan citizen and visitors to Busan port area. In questionnaire, firstly the situation of the whole landscape of Busan port area has been asked. The contents of questions on the situation of port landscape are satisfaction about port landscape, harmony between cityscape and portscape, images of portscape, effects of 25 portscape elements on portscape, problems of portscape, and ways of improving portscape. Secondly, each respondent has given answers freely on how to make Busan port area more attractive. As a result of this study there are several important differences of attitudes towards Busan portscape between experts, citizen and visitors. Especially there are some distinctive differences between attitudes of experts and citizen but the attitudes of citizen are similar to those of visitors. At the end of the study some proposals for making an improvement of Busan port landscape have been suggested on the basis of the results of this attitude comparative study.

The Urban Parks and Rivers Contribute to the Citizen Satisfaction and Utilization in Uijeongbu City

  • Kim, Yoo-Ill
    • Journal of the Korean Institute of Landscape Architecture
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    • v.38 no.5_2
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    • pp.151-162
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    • 2010
  • This research aimed at measuring Park and Green Satisfaction (PGS) using subjective indicators of 'surface, line and spot' green evaluated by citizens. Also frequency of visits to park and green measured using objective indicators (number of visits) to find the relationship with PGS. A conceptual model of PGS was developed to relate evaluation to satisfaction and finally to utilization of open spaces. A sample of 500 questionnaire survey was employed for Uijeongbu City in Korea. A Structual Equation Modeling (AMOS) techniques was used to test the hypothesized relationship among factors (construct). As a result, first, PGS was explained by three latent factors of 'urban park' (${\gamma}=0.54$), 'linear facilities' (${\gamma}=0.25$), and 'surface green' (${\gamma}=0.15$) respectively. These three exogenous construct was found very useful classification system for open spaces of cities. Second, PGS (${\gamma}=0.34$) was found as a mediating variable to utilization of open spaces and also PGS was closely related to citizens Environmental Quality Satisfaction (EQS), such concept as, 'livability' and 'aesthetic quality'. The more satisfied with park and green the more people use the space. The PGS was an important QOL indicator together with the subjective indicator of 'livability'. Third, jogging and walking trails and bike ways along the river corridor was the most important green facilities contribute to the PGS and EQS. The near the distance (within 500m) the more number of visit to river corridor (green way). The river corridor promote accessibility to nature and other parks.

Residential Satisfaction Level of Group Homes for the Elderly Living Alone in Rural Areas (농촌지역 독거노인 생활공동체 거주만족도)

  • Jeong, In-Soo;Park, Sun-Hee;Yun, Hye-Rim
    • Journal of the Korean Institute of Rural Architecture
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    • v.14 no.1
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    • pp.9-19
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    • 2012
  • The object of this study is to investigate the satisfaction level of group homes for the elderly living alone in rural areas. Sixty-four elderly people, living alone, were selected from ten regions operated by the Gimje city council in Jeonlabuk-do, and then a survey was conducted during January 17 to 26 in 2011. The results of the investigation are as follows: first, roughly 90.6 percent of the participants responded that they were satisfied with cohabitation. Second, average point of satisfaction was going to bed together, which is 4.39, also each unit in all the ten regions was recorded above 4.00. Third, the satisfaction of eating together averaged highly at 4.37. Fourth, 95 percent of them were satisfied with the conditions of the residential space. Fifth, the satisfaction with the amenities, such as electricity, phone, heating and sanitation, averaged 96.9 and 98.4 percent each, which was rated highest. Through analytical research, elderly people who live in 'group homes' are satisfied with their lives. It is thought that this 'group home' can play the role of an alternative family better than existing 'senior citizen centers' and 'welfare centers for the elderly'. The study means that 'group homes' in rural areas could be established successfully.

User assessment about ecological stream restoration of Jeonjucheon - Focused on Environmental Characteristics and Importance-Satisfaction Analysis - (전주천 생태하천복원사업 후 이용자 평가 - 환경특성 및 중요도·만족도 분석을 중심으로 -)

  • Lim, Hyunjeong;Lee, Myungwoo;Jeong, Moonsun
    • Journal of Environmental Impact Assessment
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    • v.24 no.3
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    • pp.217-232
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    • 2015
  • This study is to examine the section-based stream management with environmental characteristics and user monitoring. In Jeonjucheon, upstream section located near to Jeonju Hanok village has very good water quality and natural stream landscape. In case of mid/down streams, water quality is good and heavy concentration of facility leads to high use rates of these sections. The questionnaire consists of 5 parts: user characteristics, use behavior, citizen participation, importance rank, and Importance-Satisfaction(IS). 383 out of 454 responses with listwise deletion are used for demographic analysis and IS Analysis. In terms of citizen participation through 'ecological experience activity' and 'stream stewardship activity', 'occasional participation' shows the average of 78% in all three sections. For importance rank, the results arranged in order of priority show 'water quality' > 'green corridor' > 'trail' in up/down streams and 'water quality' > 'vegetation management' > 'trail' in midstream. Therefore, 'water quality' appears to be the most important variable among 13 variables. At last, the results of ISA indicate that all 10 variables need to be improved as satisfaction is lower than importance. In addition, 'plant management' variable falls into 'concentrate here' quadrant where importance is high and satisfaction is low.

Analysis on the Results of the Seoul Metropolitan Government s Surveys Regarding Customer Satisfaction of Public Libraries (공공도서관의 고객만족도 조사 결과에 대한 비판적 분석 - 서울시 당국의 시민만족도 조사를 중심으로 -)

  • 이용남
    • Journal of the Korean BIBLIA Society for library and Information Science
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    • v.13 no.2
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    • pp.29-43
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    • 2002
  • "Customer satisfaction"has been investigated in all the fields of public administrative offices including public libraries by the Seoul Metropolitan Government. This study analyzed on the results of the survey which was implemented by the Government and raised several problems. These are 1) emphasizing physical environmental matters such as facilities and equipments in the questionnaire 2) doing sampling errors such as selection of the large portion of study room users and avoidance of adult users 3) finding halo effects in responses.responses.

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The Rural Experience and Customer Satisfaction of Urban Residents on the Recognition of Return to Farm and Rural Areas (도시민의 농촌체험과 고객만족이 귀농·귀촌의 인식에 미치는 영향)

  • Kim, Jung-Gi;Jang, Dong-Heon
    • Journal of Korean Society of Rural Planning
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    • v.23 no.3
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    • pp.97-105
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    • 2017
  • The interest and participation of the rural experience is increasing as an alternative for the problems such as the decrease of the agricultural income facing the agriculture and the rural area, the decrease of the population, and the regional stagnation. The rural experience has recently been transformed into a software dimension such as programs and participation activities in the past. In addition, public awareness also positively evaluates agriculture and rural communities as the basis for supporting society and recognition of multiple functions. Furthermore, the intention of the citizen to the earnest village is increasing. The purpose of this study is to analyze the effect of rural experience and customer satisfaction of urban residents on the recognition of return to farm and rural areas. As a result of the analysis, it was found that the characteristics of rural experience had a positive effect on the farming villages by the program, the experience field and the host, and the customer satisfaction had a positive effect on the farming villages. Therefore, it is considered that a systematic approach to the rural experience is needed in the future because the experience of the rural people in the city has a positive effect on the earliest villages.