• 한국전자통신학회논문지
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• 제9권8호
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• pp.875-882
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• 2014

본 논문은 u-방범서비스와 유용성 및 시민만족의 관계에 대한 연구이다. 독립변수로 u-방범서비스요인을, 매개변수로 유용성을, 종속변수로 시민만족으로 구성하였다. SPSS 18.0을 이용하여 요인분석, 신뢰도분석, 다중회귀분석, 경로분석을 실시하였다. 결과는 다음과 같다. 첫째, u-방범 서비스 요인이 유용성에 정적 영향을 미친다. 즉, '공공안전', '시스템품질', '서비스품질' 활동이 잘 이루어질수록 유용성은 높다. 둘째 u-방범 서비스 요인이 시민만족에 정적 영향을 미친다. 즉, '공공안전', '시스템품질', '서비스품질' 활동이 잘 이루어질수록 시민만족은 높다. 셋째, 유용성이 시민만족에 정적 영향을 미친다. 즉, "경제유용성", "안전유용성"이 향상될수록 시민만족은 높다. 넷째, u-방범 서비스는 유용성 및 시민만족에 직간접적인 영향을 미친다. 즉, 유용성은 u-방범 서비스와 시민만족을 매개하는 중요한 변수이다.

• 융합정보논문지
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• 제8권5호
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• pp.173-181
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• 2018

본 연구의 목적은 경로당 이용 노인의 삶의 만족도에 미치는 영향 요인을 융복합적 측면에서 설펴보고자 한다. 이를 위해 서울특별시 소재 25개구 경로당을 표본으로 선정하여 직접조사를 실시하였다. 연구대상자는 최종 448명으로 하였다. 분석결과는 다음과 같다. 첫째, 프로그램만족도는 경로당 이용 노인 삶의 만족도에 영향을 주지 않았지만, 경로당이용만족도 및 서비스 질은 삶의 만족도에 정적인 영향을 주었다. 둘째, 복지만족도, 자아존중감은 삶의 만족도에 정적인 영항을 주었다. 셋째, 실존성, 확신성 및 대응성은 삶의 만족도에 정적인 영향을 주었다. 따라서 경로당 이용 노인 삶의 만족도를 향상시키기 위해 이용만족도 충족과 시설확충, 경로당 이용 노인간 소통 활성화 등을 통해 자존감을 높여줄 수 있는 실천적 방안 마련 및 정책적 논의가 긴요하며 이에 보탬이 되고자 한다.

• 한국콘텐츠학회논문지
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• 제19권9호
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• pp.441-451
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• 2019

본 연구의 목적은 노인의 성별에 따른 서비스 질과 사회적 지지가 경로당 이용만족도에 미치는 영향을 분석하는 것이다. 연구대상은 경기도 의왕시에 거주하는 경로당 이용 노인 309명이며, 설문조사는 2019년 3월 1일부터 31일까지 실시하였다. 자료분석은 SPSS 21.0 프로그램을 이용하여 회귀분석을 하였으며, 본 연구의 주요결과는 다음과 같다. 첫째, 생활특성에서 여성 노인의 생활형편과 주거형태가 이용만족도에 유의한 영향으로 조사되었다. 둘째, 사회적 지지에서 여성 노인의 친구요인이 이용만족도에 통계적으로 유의하게 검증되었다. 셋째, 서비스 질에서 남녀 노인의 신뢰성과 보증성이 통계적 유의수준으로 파악되었다. 따라서 경로당이 지역사회의 노인복지여가시설로서 이용만족도를 높이기 위해서는 노인들이 생활형편과 주거형태가 안정되며, 친구요인을 활성화하는 사회적 지지가 필요하며, 신뢰성과 보증성을 중심으로 서비스를 제공해야 할 것이다. 이를 통해 경로당 이용 노인의 이용만족도를 높이기 위한 함의를 제시하였다.

• 농촌지도와개발
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• 제19권2호
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• pp.321-353
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• 2012

This study aims to find out ways of improving life satisfaction of rural elderly by investigating their work and leisure activity, two significant axis of the life in later life. For this purpose, researchers and one assistant researcher visited house, senior citizen's center and health center, in order to have interviews with senior citizen above 65, who are currently working in the field. The summary of the research findings are as follows; First, the average size of the farm land which each senior citizen works on is $9,237.92m^2$ and they mostly work for economic reason. During farming season, they work on average 8.62 hour per day. As primary reasons for why farming work is difficult, "insufficient income" was picked. In fact, the average annual income senior citizens earn from farming is about 15.4 million won. 49.1% of sample senior citizens work both on watered farm and farm, and they are engaged in farming 48.82 years on average, showing that most of their lives have been spent on farming. In spite of these difficulties, most senior citizens showed high intention to continue farming work further. Second, senior citizens turn out to spend their leisure time mostly on public leisure activities such as watching TV, hearing radio and gatherings with families, relatives. However, individual activities such as meditation, yoga, drawing and calligraphy turn out to be low because they require foundations to enjoy. Third, senior citizen in rural areas were divided into four groups by farm work and leisure activity: group separated from work and leisure activity(27.09%), group centered to leisure activity(24.42%), group centered to work(23.75%), and group integrated work and leisure activity(23.75%). Fourth, the groups were different depending on demographic characteristics. Namely, male senior citizen, higher educational level, living in elderly couple households, and satisfied with their economic level belonged to the group integrated work and leisure activity. But senior citizen aged above 65 years old and working for their livelihood belonged to the group centered to work, and most of female and senior citizen aged above 80 years old belonged to the group separated from work and leisure activity. Finally, as the result of analysis of differences in life satisfaction according to farm work and leisure activity of senior citizen in rural areas, the group integrated work and leisure activity, and group centered to leisure activity were higher in life satisfaction than the group separated from work and leisure activity, and group centered to work. The above result indicates that life satisfaction of senior citizen depends upon leisure activity rather than work.

• 혜화의학회지
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• 제24권1호
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• pp.1-14
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• 2015

Objectives : The purpose of this study is to examine senior citizens' perception of medical welfare service in Daejeon, and to investigate the level of Korean Medicine University students' satisfaction about medical services that they have done. Methods : We visited Daejeon city hall and Dae jeon Seo-gu community health center, and interviewed them. After that we select two population and did two different surveys. First, to investigate the current state of medical services and medical welfare in Daejeon, we select neglected class senior citizens who were serviced at social welfare center. Second, we select Daejeon Korean Medicine University student to investigate the level of satisfaction about medical services and pre-education. In first population, we random select 25 of 34 senior citizen who visits mere social welfare center. In second population, we random select 78 of 115 Korean Medicine University student who belongs to medical welfare club. Results : We found some advantages and problems in medical services. A lot of senior citizen who were serviced at social welfare center showed high level of satisfaction about medical service. But there were few citizens who knows about health & medical welfare. And most Korean Medicine University student who services medical service to neglected class senior citizens showed high level of satisfaction. Conclusion : We concluded that medical welfare for senior citizen needs more publicizing. Because result of our survey, many senior citizens showed not only low level of recognition in medical welfare service, also showed low utilization rate in public health center. And most Korean Medicine University students were satisfied with themselves about medical service that they have done, it seemed medical service gives beneficial influence to not only senior citizen but also Korean Medicine University student.

• 산경연구논집
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• 제13권3호
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• pp.13-24
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• 2022

Purpose: The purpose of this paper is to investigate key factors that affect customer dissatisfaction on public transportation system by highlighting the necessity of citizen participation and improved management of advanced technology for sustainability. Research questions applied in this study include following; i) how are factors on dissatisfaction related to types of transportation modes; ii) how do perceived proposed factors affect citizen dissatisfaction; iii) how do the improvement of public transportation service affect the level of expected satisfaction; and iv) how do expected satisfaction affect policy agreement and government trust. Research design, data and methodology: For qualitative research, civil opinions were collected and chi-square analysis was applied using keywords. For quantitative research, online survey was collected and factor and multiple regression analyses were applied. 3) Results: This study found that efficiency of operation system and safety on dissatisfaction showed significant in all three public transportation modes. This study found that perception of government policy and trust on government will increase as expected satisfaction increases. Conclusions: This study provides managerial and policy implications on society and policy makers by addressing necessity of improving strategies for public transportation system with the consideration of citizen relationship management and sustainable development.

• 동아시아경상학회지
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• 제12권1호
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• pp.13-22
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• 2024

Purpose: The purpose of this study is to investigate impact of smart city awareness on citizen satisfaction and to measure various factors influencing smart city competitiveness that were rarely addressed in previous studies. For the impacts on the competitiveness of smart cities, this study explored the effects of data-driven service, economic impact, social trust through sharing, environmental protection, and sustainable growth. Research design, data and methodology: To collect data, this study employed an online survey conducted by a reputable research organization. Data analysis involved the use of factor analysis, ANOVA, and regression analysis. Results: This study identified key aspects important for enhancing citizen satisfaction. Furthermore, this research unveiled the significant impacts of data-driven service, economic impact, social trust through sharing, environmental protection, and sustainable growth on the competitiveness of smart cities. Conclusions: The results yield valuable managerial and policy implications. The study suggests that enhancing citizen satisfaction through improved awareness of the smart city is crucial for effective city marketing management. Additionally, the results highlight special aspects necessary to improve smart city competitiveness, including the implementation of promotional policies supported by the government, promoting global competitiveness for domestic companies, and fostering citizen participation for effective city marketing management.

• 품질경영학회지
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• 제46권1호
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• pp.75-94
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• 2018

Purpose: This research intended to explore a causal relationship among empowerment, job satisfaction, organizational citizen behavior, and customer orientation of employees working at the elderly care hospital, and we intended to explore mediating role of job satisfaction and organizational citizen behavior(OCB) and moderating role in the relationship of them. Methods: A survey tool was questionnaire that had obtained validity and reliability through literature survey and pretest survey, and sample 388 was analyzed through SEM using SPSS21.0 and AMOS21.0. Results: All theoretical relationships on research model were turned out except one between empowerment and customer orientation. Job satisfaction and organizational citizen behavior play an important mediating role in the research model. LMX plays a moderating role in the research model. Conclusion: In order to delegate the duties of the elderly nursing facility and to manage and operate the efficient human resources, the quality of the LMX should be raised so that the empowerment, job satisfaction and organizational citizenship behavior of the employees ultimately strengthen the customer orientation of them.

• 대한치과기공학회지
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• 제37권2호
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• pp.79-94
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• 2015

Purpose: The main purposes of this study are to describe the organization effectiveness and to investigate the effects of dental technicians' work ethic on job satisfaction, organization citizen's action, and organizational commitment. Methods: A total of 300 dental technicians working at dental laboratories in the Daegu area were randomly selected and surveyed, 298 of them were used for the statistical analysis. Results: The work ethic sub-items, such as industry, work centrality, morality, time save, independence, and relation with co-worker are independent variables. The organization effectiveness subi-items, such as job satisfaction, organization citizen's action, and organizational commitment are dependent variables. Sociodemographic variables are used for control variables. Findings are as follows: First, in terms of dental technicians' work ethic, the level of relation with coworker was the highest, and work centrality was the lowest. Second, in terms of dental technicians' organization effectiveness, the level of citizen's organizational action was the highest followed by organizational commitment and job satisfaction in order. Third, the effects of industry, work centrality, time save, relation with coworker, and morality showed statistically significant relationships with organizational effectiveness. Fourth, the effects of industry, work centrality, time save, relation with co-worker, and morality statistically significant relationships with job satisfaction. Fifth, in terms of organization citizen's action, the effects of industry, work centrality, and time save were statistically significant. Sixth, work centrality, time save, relation with coworker, and independence were statistically significant with organizational commitment. Conclusion: Some policy implications for the improvement of organizational effectiveness are introduced and discussed. Dental technicians are required to have vocation and work ethic for themselves and the organization, and by doing so, they may contribute to the improvement of national oral health. Policies and educational programs, which can support them may be necessary.

• 한국인공지능학회지
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• 제11권2호
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• pp.29-38
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• 2023

The purpose of this study is to explore how citizens perceive application of the metaverse platforms for city marketing and investigate factors that affect overall attitude for citizen relationship management in the public sector. In particular, this study investigates the following: i) how factors including perceived city brand value, public service, emotional value, experience, personalization, economic value, social value, and cultural value on overall attitude and ii) how overall attitude affects intention to use of metaverse for the public sector and citizen satisfaction. This study conducted an online survey with the assistance of a well-known research firm. This study applied factor, ANOVA, and regression analysis to test hypotheses. The results found that effects of perceived city brand value, emotional value, information, economic value, social value, and cultural value on overall attitude toward metaverse application for the public sector showed significance. The results provide managerial and policy implications for the public sector on how to apply metaverse to provide public services and enhance engagement with citizens. The results also provide implications which aspects should be considered to enhance citizen relationship management and to build the better city brand value by applying metaverse.