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http://dx.doi.org/10.7469/JKSQM.2018.46.1.075

An Effect of Psychological Empowerment on Employees' Voluntary Service Attitude in the Elderly Care Hospital: Moderating Effect of LMX  

Shin, Ok-Soon (Department of Hospital Management, Daegu Haany University)
Cho, Chul-Ho (Department of Health and Welfare for the Elderly, Daegu Haany University)
Publication Information
Journal of Korean Society for Quality Management / v.46, no.1, 2018 , pp. 75-94 More about this Journal
Abstract
Purpose: This research intended to explore a causal relationship among empowerment, job satisfaction, organizational citizen behavior, and customer orientation of employees working at the elderly care hospital, and we intended to explore mediating role of job satisfaction and organizational citizen behavior(OCB) and moderating role in the relationship of them. Methods: A survey tool was questionnaire that had obtained validity and reliability through literature survey and pretest survey, and sample 388 was analyzed through SEM using SPSS21.0 and AMOS21.0. Results: All theoretical relationships on research model were turned out except one between empowerment and customer orientation. Job satisfaction and organizational citizen behavior play an important mediating role in the research model. LMX plays a moderating role in the research model. Conclusion: In order to delegate the duties of the elderly nursing facility and to manage and operate the efficient human resources, the quality of the LMX should be raised so that the empowerment, job satisfaction and organizational citizenship behavior of the employees ultimately strengthen the customer orientation of them.
Keywords
Empowerment; Job Satisfaction; OCB; Customer Orientation; Elderly Care Hospital; LMX;
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Times Cited By KSCI : 1  (Citation Analysis)
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