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http://dx.doi.org/10.13067/JKIECS.2014.9.8.875

On the Relationship of u-Security Service, Usefulness and Citizen Satisfaction  

Choi, Chang-Sun (서울벤처대학원대학교 융합산업학과)
Hwang, Chan-Gyu (서울벤처대학원대학교)
Publication Information
The Journal of the Korea institute of electronic communication sciences / v.9, no.8, 2014 , pp. 875-882 More about this Journal
Abstract
This paper aims to study on the relationship of u-Security service, usefulness and citizen satisfaction. Independence variable is u-Security service, a mediation parameter is usefulness, and dependent variable is citizen satisfaction. Using SPSS 18.0, a series of factor analysis, reliability analysis, multiple regression analysis and path analysis have been performed. The conclusion is as following. First, u-Security service affects usefulness. That is, as publicity safety, system quality, service quality increase, usefulness increases. Second, u-Security service affects citizen satisfaction. That is, as publicity safety, system quality, service quality increase, citizen satisfaction increases. Third, usefulness affects citizen satisfaction. That is, as economic usefulness and security usefulness increase, citizen satisfaction increases. Last, u-Security service has direct and indirect effect in usefulness and citizen satisfaction. That is, usefulness is an important variable that mediates u-Security service and citizen satisfaction.
Keywords
U-city; u-Security Service; Public Service; Usefulness; Citizen Satisfaction;
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Times Cited By KSCI : 1  (Citation Analysis)
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