• 근관절건강학회지
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• 제25권1호
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• pp.12-20
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• 2018

Purpose: The purpose of this study was to compare the role conflict, emotional labor, and nursing performance outcomes among nurses in comprehensive nursing care service wards and general wards. Methods: Data were collected 10 hospitals located in B city that operated a comprehensive nursing care service for more than one year. A total of 237 nurses were included in this study: 118 in comprehensive nursing care service wards and 119 in general wards. Data were collected using questionnaires and statistically analyzed with $x^2$ test and t-test. Data were analyzed using SPSS win 22.0 program. Results: Role conflict was lower among nurses in comprehensive nursing care wards than in general wards, and the difference was statistically significant. Conclusion: Therefore, organizational support interventions, such as sufficient understanding of others' roles and on-the-job training on nursing, should be planned to reduce role conflict and emotional labor, and systems and policies should be established to improve nursing performance outcomes.

• 한국산학기술학회논문지
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• 제17권5호
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• pp.428-440
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• 2016

본 연구는 요양병원 요양보호사의 감정노동, 직무스트레스, 소진과 이직의도의 정도와 그 관계를 파악하며 이직의도에의 영향요인을 규명하기 위하여 시도되었다. K대학교 기관생명윤리위원에서 승인을 받았으며 자료수집 기간은 2015년 8월 12일부터 9월 30일까지이며, 자료는 SPSS/WIN 18.0 프로그램을 이용하여 분석하였다. 대상자는 B광역시와 G도 소재 10개 요양병원에 근무하는 요양보호사 200명으로 구조화된 자기기입형 설문지를 통해 자료를 수집하였다. 자료는 기술적 통계, t-test, ANOVA, Pearson's correlation coefficients, Stepwise multiple regression으로 분석하였다. 연구결과, 요양보호사의 이직의도는 감정노동(r=.372, p<.001), 직무스트레스(r=.471, p<.001), 소진(r=.411, p<.001)과 통계적으로 유의한 양의 상관관계를 보였으며, 단계적 회귀분석 결과, 이직의도에 영향을 미치는 요인은 직무스트레스(${\beta}=.29$, p<.001), 소진(${\beta}=.24$, p<.001), 취업형태(${\beta}=.19$, p<.001), 감정노동(${\beta}=.16$, p=.017)으로 확인되었고, 이 변인들은 요양병원 요양보호사의 이직의도를 총 32.6% 설명하는 것으로 나타났다. 본 연구결과를 토대로 요양병원 요양보호사의 이직의도를 감소시키기 위해서는 직무스트레스를 감소시킬 수 있는 적절한 근무환경 개선 및 명확한 직무기술이 요구되며, 소진 및 감정노동의 경감을 위한 적극적인 심리사회적 중재 개발 및 적용이 필요하다고 하겠다.

• 한국보육지원학회지
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• 제12권6호
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• pp.169-188
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• 2016

The purpose of this study was to examine the influence of religious maturity of Christian teachers in child care centers on teacher-infant interaction, emotional labor and emotional intelligence. The survey was conducted on 173 Christian teachers of early-child classes who work in child care centers in Gyeonggi-do province. For the research analysis, frequency and Cronbach's ${\alpha}$ coefficient were calculated and regression analysis were conducted. The results are as follows. First, the affective and volitional factors from religious maturity of Christian teachers in child care centers have had a positive influence on the overall teacher-infant interaction. Second, the affective factor from religious maturity of Christian teachers in child care centers have had a negative influence on outward behavior, which is the lower variable of emotional work, and a positive influence on inner behavior. Third, the volitional factor from religious maturity of Christian teachers in child care centers have had a positive influence on perception of self-emotions, perception of others' emotion, emotional application, emotional control, and emotional intelligence overall.

• Safety and Health at Work
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• 제11권1호
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• pp.88-96
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• 2020

Background: The current lack of the number of nurses and high nurse turnover rate leads to major problems for the health-care system in terms of cost, patient care ability, and quality of care. Theoretically, burnout may help link emotional labor with turnover intention. The purpose of this study was to investigate the mediating effect of burnout in the association between emotional labor and turnover intention in Korean clinical nurses. Methods: Using data collected from a sample of 606 nurses from six Korean hospitals, we conducted a multiple regression analysis to determine the relationships among clinical nurses' emotional labor, burnout, and turnover intention, looking at burnout as a mediator. Results: The results fully and partially support the mediating role of burnout in the relationship between the subfactors of emotional labor and turnover intention. In particular, burnout partially mediated the relationship between emotional disharmony and hurt, organizational surveillance and monitoring, and lack of a supportive and protective system in the organization. In addition, we found that burnout has a significant full mediation effect on the relationship between overload and conflicts in customer service and turnover intention. Although the mediating effect of burnout was significantly associated with the demands and regulation of emotions, no significant effects on turnover intention were found. Conclusion: To reduce nurses' turnover, we recommend developing strategies that target both burnout and emotional labor, given that burnout fully and partially mediated the effects of emotional labor on turnover intention, and emotional labor was directly associated with turnover intention.

• 기본간호학회지
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• 제23권2호
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• pp.115-125
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• 2016

Purpose: The purpose of this study was to use meta-analysis to evaluate factors and variables related to the emotional labor of hospital nurses. Method: The study included variables obtained from 66 recently published studies, doctoral dissertations, and master's theses. Results: The related variables were categorized into five factor groups: internal character factor, nursing care related factor, environmental factor, emotional response, and job response. For the defensive variable, job related response (effect size [ES]=-.17), environment (ES=-.14), internal character (ES=-.08), nursing care (ES=-.06), and emotional response (ES=-.06) showed significant effect size among the five categorized variable groups. For the risk variable, internal character (ES=.44), emotional response (ES=.46), environment (ES=.27), job related response (ES=.27), and nursing care (ES=.19) showed significant effect size among the five categorized variable groups. Conclusion: The results of this study identified defensive and risk variables related to emotional labor of hospital nurses. Self-efficacy, social support, leaders' care, and communication are important factors for managing emotional labor of hospital nurses.

• 대한가정학회지
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• 제42권8호
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• pp.65-76
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• 2004

The purpose of this study is to offer essential information related to early childhood education and care policy. Using the Korea Labor and Income Panel Study(KLIPS) Vol.5., this study analyzed sociodemographic factors that decide the use and type of institute for early childhood education and care. The following results are obtained： First, it is not easy for young children under three years old to use education and care institutes because of their preference for home care. Second, the mother's job status affects the child's use of child care centers and private institutes for education except for the using of early child education centers. Third, the affecting main factors for the use of child care centers are quite similar to critical factors for use of the private institute for education. Thus, young children using the private institute for education could be interpreted as coming from a low-income class compared with the children using the early child education centers.

• 한국병원경영학회지
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• 제14권2호
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• pp.60-74
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• 2009

This study purports to verify managerial effectiveness of the integrated delivery system(IDS) of Japanese health care institutions through comparing the managerial performance between hospital groups providing with both acute and nursing care and those with acute care only. Data on the managerial performance of 697 hospitals providing with nursing care together and 819 hospitals providing with acute care only were collected from Japanese Central Social Insurance Medical Councils 2001, 2003, 2005, and were analyzed using mean comparison test(t-test) between the two groups. The results revealed that there were significant differences between the two groups in such indicators as ratio of material cost, labor cost, depreciation rate, total margin, operating margin, average number of outpatient per day, average revenue of an inpatient per day, total amount of labor cost, gross revenue per employee, and labor productivity. However, we could not find out any consistent evidence which support the effect of integrated delivery system on the hospital managerial performance. Further discussion was made on the limitation of the study and future research agenda relevant to the topic.

• 가정과삶의질연구
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• 제15권4호
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• pp.369-386
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• 1997

The major purpose of this study is to investigate the urban husbands' participation in household labor and to predict the amount of their participation in it. The major findings of this study are as follows; 1. Husbands participate in household labor(i.e. the housework and the child care)on the average for 114 minutes a weekday and for 240 minutes a holiday. They participate most in the child care among all the household tasks. The employed wives' husbands participate more in the housework than nonemployed wives' husbands. 2. Husbands' paid work time is the storngest predictor of their participation in household labor on weekdays but the age of the youngest child is the strongest one on holidays to both employed wives' and nonemployed wives' husbands. The implication of these findings for husbands' participation in household labor and future research were discussed.

• 디지털융복합연구
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• 제15권4호
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• pp.251-258
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• 2017

본 연구의 목적은 노인요양시설 종사자들을 대상으로 내부마케팅요인이 조직 구성원의 직무만족, 감정노동과 조직몰입에 미치는 영향을 분석하는 것이다. 구조화된 설문조사를 통해 자료를 수집 하였으며, 최종분석 대상자는 경남지역과 경북지역의 노인요양시설에 근무하는 191명이고 연구모형의 가설검증은 AMOS 18.0을 이용하여 경로분석을 시행하였다. 본 연구의 주요 결과는 다음과 같다. 내부마케팅 요인이 직무만족에는 내부커뮤니케이션, 경영자지원만 영향을 미쳤으며, 감정노동에는 경영자지원만, 조직몰입에는 내부커뮤니케이션과 경영자지원이 영향을 미치는 걸로 나타났다. 본 연구결과의 시사는 장기요양시설 종사자들의 조직몰입 성과를 높이기 위해서는 바로 내부마케팅 역량 강화가 아니라 1차적으로 직무성과를 높여야 하며, 2차적으로 직무성과를 높이기 위해서는 종사자들의 직무만족과 감정노동에 대한 서비스 질의 변인을 좀 더 다양화한 연구가 필요하다.

• 한국콘텐츠학회논문지
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• 제18권10호
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• pp.382-393
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• 2018

치매환자는 꾸준히 증가하는 추세로 사회적 문제로 대두되고 있으며, 환자들에게 서비스를 제공하는 자들에 대한 처우의 관심도 증가하고 있다. 따라서 본 연구는 치매환자를 돌보는 요양원 종사자의 돌봄 경험을 살펴보고, 그들의 감정노동, 소진이 직무스트레스와 만족에 미치는 영향과 돌봄 경험의 조절효과를 분석하였다. 연구결과는 다음과 같다. 첫째, 요양병원 종사자의 돌봄 경험은 초기 간호사 마음가짐, 초기 간호수행(돌봄)시 치매환자에 대한 인식, 업무수행(돌봄)과정의 애로사항, 돌봄 과정에서 생기는 신체적 정신적 한계, 업무수행(돌봄)과정의 만족, 치매환자 간호수행(돌봄)을 통한 경험, 개인적 삶에 대한 마음가짐의 변화로 나타났다. 둘째, 감정노동과 소진은 직무스트레스에 정(+)의 영향을 미치는 것으로 나타났으며, 이 과정에서 돌봄 경험은 감정노동과 소진이 직무 스트레스에 미치는 영향을 유의하게 조절(완화)하는 역할을 하는 것으로 나타났다. 마지막으로 직무 스트레스와 직무 만족 간의 관계는 지지되었다.