Browse > Article
http://dx.doi.org/10.5953/JMJH.2018.25.1.12

Comparative Study of Clinical Nurses' Role Conflict, Emotional Labor and Nursing Performance between Comprehensive Nursing Care Service Wards and General Wards  

Kim, Taejin (Graduate School, Dong-A University)
Yu, Jungok (Department of Nursing, Dong-A University)
Publication Information
Journal of muscle and joint health / v.25, no.1, 2018 , pp. 12-20 More about this Journal
Abstract
Purpose: The purpose of this study was to compare the role conflict, emotional labor, and nursing performance outcomes among nurses in comprehensive nursing care service wards and general wards. Methods: Data were collected 10 hospitals located in B city that operated a comprehensive nursing care service for more than one year. A total of 237 nurses were included in this study: 118 in comprehensive nursing care service wards and 119 in general wards. Data were collected using questionnaires and statistically analyzed with $x^2$ test and t-test. Data were analyzed using SPSS win 22.0 program. Results: Role conflict was lower among nurses in comprehensive nursing care wards than in general wards, and the difference was statistically significant. Conclusion: Therefore, organizational support interventions, such as sufficient understanding of others' roles and on-the-job training on nursing, should be planned to reduce role conflict and emotional labor, and systems and policies should be established to improve nursing performance outcomes.
Keywords
Role conflict; Emotional labor; Nursing performance;
Citations & Related Records
Times Cited By KSCI : 6  (Citation Analysis)
연도 인용수 순위
1 Yeun, Y. R. (2015). Effects of comprehensive nursing service on the nursing performance, job satisfaction and customer orientation among nurses. Journal of the Korea Academia-Industrial cooperation Society, 16(1), 317-323. https://doi.org/10.5762/KAIS.2015.16.1.317   DOI
2 You, S. J. (2008). A demonstration project for the nursing care improvement. Ministry of Health and Welfare, Korea Health Industry Development Institute.
3 You, S. J., & Choi, Y. K. (2013). Institutionalization of a patient-sitter program in acute care hospitals. Journal of the Korea Contents Association, 13(6), 370-379. https://doi.org/10.5392/JKCA.2013.13.06.370   DOI
4 You, S. J., Lee, S. H., Lee, Y. T., Kim, G. M., Kim, M. G., Kim, J. Y., et al. (2010). Performance evaluation and technical support of a trial program of personal care aide service. Sejong: National Health Insurance Service․Korea Health Industry Development Institute.
5 Park, S. H. (2003). Analysis of direct nursing activity and patient outcomes related to graded fee of nursing management for inpatient. Journal of Korean Academy of Nursing, 33(1), 122-129.   DOI
6 Back, J. H., Kim, M. H., & Kim, S. M. (2016). Perceived emotional labor of clinical nurse from the persons concerned. Korean Journal of Occupational Health Nursing, 25(3), 148-155. https://doi.org/10.5807/kjohn.2016.25.3.148   DOI
7 Im, J. A. (2015). Factors affecting turnover intention of nurses in comprehensive nursing care wards: Job stress, emotional labor and burnout. Unpublished master's thesis, Gachon University, Incheon.
8 Choi, H. N. (2017). Comparing the emotional labar, job stress and nurs- ing performance of nurses between integrated nursing and care service ward and general ward. Unpublished master's thesis, Konyang University, Daejeon.
9 Hwang, N. M. (2010). An analysis of the debates on introduction of public caregivers' services in acute medical centers. Health and Welfare Policy Forum, 170, 60-71.
10 Hwang, N. M. (2015). Expansion of comprehensive nursing services for quality assurance of hospitalization in medical institutions. Issue & Focus, 286, 1-8.
11 Kim, S. E., & Han, J. Y. (2017). Clinical nurses job stress, emotional labor, nursing performance, and burnout in comprehensive nursing care service wards and general wards. Journal of Korean Academy Nursing Administration, 23(3), 336-345.   DOI
12 Kim, H. J. (2017). Ethnographic research on the nurse's daily experience in total care service ward. Unpublished doctoral dissertation, Hanyang University, Seoul.
13 Kim, J. K. (2007). Job satisfaction and patient satisfaction related to nurse staffing. Journal of Korean Academy of Nursing Administration, 13(1), 98-108.
14 Kim, M. J. (1998). Effects of the hotel employee's emotional labor upon the job-related attitudes. Journal of Tourism Sciences, 21(2), 129-141.
15 Ko, Y. K., & Kim, B. J. (2008). An analysis of nurse staffing level and nursing performance in the general Unit. Journal of Korean Academy of Nursing Administration, 14(4), 413-420.
16 Ko, Y. K., Lee, T. W., & Lim, J. Y. (2007). Development of a performance measurement scale for hospital nurses. Journal of Korean Academy of Nursing, 37(3), 286-294. https://doi.org/10.4040/jkan.2007.37.3.286   DOI
17 Lee, E. H., Cho, K. S., Son, H. M., Yi, Y. J., & Yoo, J. S. (2013) Frequency and severity of the nurses' role conflict in the hospital nurses. Journal of Korean Clinical Nursing Research, 19(1), 81-95.   DOI
18 Lee, S. I., & Lee, E. J. (2016). Effects of nursing work environment, emotional labor and ego-resilience on nursing performance of clinical nurses. Journal of Korea Society for Wellness, 11(4), 267-276.   DOI
19 Lee, Y. B., & Lee, H. K. (2015). Role conflict and conflict manage- ment styles of hospital nurses. Korean Journal of Stress Research, 23(3), 7-158.
20 Lee, Y. S. (2017). Job stress and job satisfaction of nurses between integrated nursing care service ward and general ward. Unpublished master's thesis, Kyungpook National University, Daegu.
21 Ministry of Health and Welfare [MOHW]. (2015, October 5). Comprehensive nursing care service's number of bed, double the size of last year. Retrieved January 12, 2018, from http://www.mohw.go.kr/react/al/sal0301vw.jsp?PAR_MENU_ID=04&MENU_ID=0403&CONT_SEQ=334758&page=1
22 Morris, J. A., & Feldman, D. C. (1996). The dimensions, antecedents, and consequences of emotional. labor. Academy of Management Review, 21(4), 986-1010. https://doi.org/10.5465/AMR.1996.9704071861   DOI
23 National Health Insurance service. (2016, April 1). 2016 Guide comprehensive nursing care service. Retrieved January 12, 2018, from http://www.nhis.or.kr/bbs7/boards/B0040/18240
24 National Health Insurance service. (2017, September 29). Comprehensive nursing care service's standard operating manual. Retrieved January 12, 2018, from http://www.nhis.or.kr/bbs7/boards/B0040/24586
25 Park, K. O., Yu, M., & Kim, J. K. (2017). Experience of nurses participating in comprehensive nursing care. Journal of Korean Academy Nursing Administration, 23(1), 76-89. https://doi.org/10.11111/jkana.2017.23.1.76   DOI
26 Shin, C. M. (2017). Impacts of role conflict and ambiguity on professionalism of clinical nurses working at total care service unit. Unpublished master's thesis, Hanyang University, Seoul.
27 Sung, M. H. (2006). A comparative study on role conflict and job satisfaction between nurses in ICU and nurses in general ward. Journal of Korean Academy of Nursing Administration, 12(1), 104-112.