• 한국항행학회논문지
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• 제17권4호
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• pp.449-458
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• 2013

본 연구는 국내 항공사에 근무하는 외국인 객실승무원을 대상으로 그들이 서비스 업무를 수행함에 있어 서로 다른 문화차이로 인해 발생되는 문화적응스트레스가 직무만족에 미치는 영향에 대하여 파악하고자 하였다. 연구결과, 외국인 객실승무원의 문화적응스트레스에 국적은 유의한 영향을 미치는 것으로, 근무년수는 유의한 영향을 미치지 않는 것으로 나타났으며, 직무만족에 국적과 근무년수는 유의한 영향을 미치지 않는 것으로 나타났다. 또한 외국인 객실승무원의 문화적응스트레스는 직무만족에 부(-)의 영향을 미치는 것으로 나타났다. 이러한 분석결과를 바탕으로 자신의 나라와 다른 새로운 문화차이에서 오는 스트레스를 줄여줄 수 있는 방안과 조직 내에서 외국인 객실승무원과의 커뮤니케이션에 좀 더 다가갈 수 있도록 이들에 대한 좀 더 효율적인 제도가 필요하겠다.

• 한국항공운항학회지
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• 제26권4호
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• pp.76-90
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• 2018

Despite the growing use of SNS and the increasing number of recruitment related to SNS, little research has been conducted between career preparation activities and relationship with SNS. Therefore, this study investigates the relationships among purpose of using instagram, flow of instagram and career preparation behavior using structural equation model, and by investigating the adjustment effect of the personal characteristic among them. To this end an online survey was conducted for students who want to be cabin crew. The results of this study show that motivation of using instagram had a positive and significant effect on flow of instagram, which in turn positively influenced career preparation behavior. Furthermore, it could be confirmed that there was a adjustment moderating effect on personal characteristic between purpose of using instagram and flow of using instagram. The results of this study suggest that the likelihood of recruitment for being cabin crew can be achieved by identifying mutual relationships among motivation of using instagram, flow of instagram, career preparation behavior, and personal characteristics.

• 융합정보논문지
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• 제10권11호
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• pp.156-167
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• 2020

본 연구에서는 마인드셋의 긍정적 역할과 객실승무원 스트레스 관리의 필요성을 인식하여 마인드셋이 스트레스, 직무성과에 미치는 영향관계을 분석하고자 하였다. 분석을 위해 K 항공사에 재직 중인 객실승무원을 대상으로 설문을 실시하였으며, 총 266부를 최종분석에 사용하였다. 연구의 가설을 검증하기 위해 설문을 바탕으로 빈도분석, 탐색적 요인분석, 신뢰도 분석, 확인적 요인분석, 측정모형분석, 측정모형의 타당도 검증, 구조방정식 모형분석을 하였다. 분석결과는 다음과 같다. 첫째, 마인드셋은 객실승무원의 스트레스 하위요인인 역할 스트레스, 보상 스트레스, 관계스트레스에 모두 부(-)의 영향을 미치는 것을 확인하였다. 둘째, 객실승무원의 스트레스가 직무성과에 미치는 영향을 살펴본 결과 보상 스트레스는 직무성과에 부(-)의 영향을 미치는 것으로 나타났다. 반면에 관계 스트레스는 직무성과에 긍정적인 영향관계를 확인하였으며, 역할 스트레스와의 관계에서는 유의미한 결과를 갖지 못하였다. 셋째, 마인드셋은 직무성과에 유의미한 긍정적 영향관계를 나타냈다. 이러한 연구결과는 마인드셋의 긍정적인 효과를 확인하고 조직성과에 기여함을 나타내는 결과이다. 또한, 항공사 객실승무원의 마인드셋 변화를 위한 프로그램을 마련하고 실전 업무에서 적용될 수 있도록 해야 할 것이다.

• 동아시아식생활학회지
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• 제14권2호
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• pp.93-102
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• 2004

This study investigated the relationship among the flight stress, disease and eating behavior of the Airline cabin crews. Self administered questionnaires were collected from three hundred and twenty cabin crews. Statistical data analysis was completed using a SPSS v.10.0 program. The results were summarized as follows: Before the flight, the maladaptation to the oversea foods was the most common stress for the crews less than one year flight experience. During the flight, fastidious arrangement and loss of appetite due to overwork were the most common stresses. After the flight, anorexia due to jet lag was the most common stress. Backache and stomachache were the most common job-related ailments of the airline cabin crews. During the flight, the intakes of carbonated drinks and coffee were most common. After the flight, water was the most common drink they consumed.

• 항공우주정책ㆍ법학회지
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• 제35권2호
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• pp.137-168
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• 2020

여객이 1999년 몬트리올 협약 제17조상 사고로 인정되는 범위 내에서 사상을 당하였을 때 항공운송인은 위 협약을 근거로 손해배상을 받을 수 있다. 항공기에 탑승한 승무원이 같은 사고로 인하여 사상을 당한 경우 몬트리올협약을 배타적으로 적용받는 여객과는 달리 항공사와 체결한 근로 계약상 준거법인 노동법에 의하여 보상받게 된다. 승무원이 근로제공을 위하여 항공기에 탑승하는 것은 근로계약을 근거로 한 것이지 항공여객운송계약을 근거로 하는 것이 아니다. 그러므로 사고로 인하여 항공기에 탑승한 승무원이 사상을 당한 경우, 사용자인 항공사에 대하여 근로계약에 기한 채무불이행 책임을 묻는 경우에는 노동법이, 근로자 또는 유족이 사용자를 상대로 불법행위에 기한 손해배상을 청구하는 경우에는 민법이 적용된다. 이와 관련하여 중국항공사에 근무하는 중국승무원이 대한민국에서 사고를 당하여 사망한 경우 유족이 중국 항공사를 상대로 손해배상을 청구하는 사건에서 불법행위지인 대한민국에서 국제재판관할이 있는지 여부, 이때의 준거법은 법정지법인 대한민국법이 되는지 근로계약의 준거법인 중국법이 적용되는지 대법원 2010. 7. 15. 선고 2010다18355 판결을 통하여 살펴보았다. 또한 서울지방법원 1995.5.18. 선고 94가단14412판결은 비행근무 중 상해를 입은 승무원이 근로기준법상 재해보상, 산업재해보상보험법상 보험급여에 만족하지 않고, 사고에 관하여 책임이 있는 사용자나 제3자를 상대로 불법행위나 채무불이행을 원인으로 한 민사상 손해배상을 청구할 수 있다는 것을 보여준다. 출근 중 기존의 질병으로 인하여 사망한 사건에서는 근로복지공단에서 망인의 사망을 업무상 재해로 인정하지 아니하여 망인의 부모가 유족급여 및 장의비 부지급 처분을 취소하는 소송에서 1심(서울행정법원 2017.8.31. 선고 2016구합 81642 판결)에서는 업무상 재해로 인정되었지만, 항소심(서울고등법원 2018.7.19. 선고 2017누74186 판결)에서 패소하여 고인의 질병 및 업무량에 관한 분석을 통하여 항소심의 판결을 비판하였다. 승무원의 근무 형태는 타 직종과는 다르게 항공기에 탑승하여 이루어지는 것이므로 다른 근무지로 이동하거나 비행근무 종료 후 모기지 또는 체류지로 돌아오기 위하여 비행임무는 수행하지 않으나 비행근무시간의 50%만 인정받는 형태로 항공기에 탑승하는 경우도 발생한다. 여객과 동일하게 간주할 수는 없지만 비행임무를 하지 않는 승무원이 사고로 사상을 당한 경우 근로계약에 기인한 손해배상 청구를 할 것인지 국제항공운송에서 사고발생시 여객에게 적용되는 몬트리올협약이 배타적으로 적용될 지에 관한 논의와 함께 그와 관련된 판례인 In re Mexico City Aircrash of October 31, 1979, 708 F.2d 400 (9th Cir. 1983), Demanes v. United Airlines, 348 F.Supp. 13 (C.D.Cal. 1972), Sulewski v. Federal Express Corp., 749 F.Supp. 506 (S.D.N.Y. 1990)을 검토해 보고 유럽사법재판소(CJEU)에서 Wucher Helicopter GmbH and Euro-Aviation Versicherungs AG v. Fridolin Santer를 통하여 정의한 '여객'의 개념을 명확하게 이해해 보도록 한다.

• 대한방사선기술학회지:방사선기술과학
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• 제41권6호
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• pp.643-649
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• 2018

Recently, together with advancement of domestic aviation industry, overseas tourists using planes have been soared. This study aimed to investigate the risk of diseases for the passengers and flight attendants from the exposed cosmic radiation during the flight by domestic and international literature reviews, as follows. Airliners should develop the program to measure the actual radiation dose and prepare the portable devices for radiation measurement in flight to lower the accumulated dose of cosmic radiation by the attendants. Regulation should be prepared to check the exposed dose during the flight for the passengers by announcement of individual exposed radiation dose which has been provided only to the flight attendants. Passengers and flight attendants should recognize they are exposed to excessive cosmic radiation during the flight and civilians should be protected by the cosmic radiation when they use the flights, which should be prepared by the regulations.

• 한국환경보건학회지
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• 제49권3호
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• pp.129-133
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• 2023

Background: With the rise in global mobility, aircraft indoor air quality has become a significant public health concern. This study focuses on the health implications of increased travel and bleed air-air drawn from aircraft engines for cabin pressurization and air conditioning. Objectives: This research aims to review the potential health effects related to exposure to aircraft cabin air, particularly the effects of bleed air during fume events. Methods: We conducted a literature review of existing studies on aircraft cabin air quality. We focused on both the immediate and health effects of exposure to cabin air, particularly those related to bleed air contaminants. Results: The review found a possible link between exposure to aircraft cabin air and certain health issues, especially in cabin crew and frequent flyers. There was an increased incidence of respiratory and neurological symptoms related to bleed air exposure. However, the cumulative health effects of frequent air travel remain inconclusive due to limited data. Conclusions: This study highlights the need for improving air quality in aircraft to protect public health. While further research is needed to understand the cumulative effects of frequent air travel, the reduction of exposure to bleed air contaminants should be a priority. These findings underline the need for regulatory changes and technological improvements in aircraft cabin air quality.

• Journal of Advanced Marine Engineering and Technology
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• 제32권5호
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• pp.717-723
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• 2008

The purpose of this study is to measure and analyze the indoor thermal conditions of a 8,500GT class chemical carrier which was launched on July 2007. The measurement was operated from 4th June to 4th June 2007, just before handing over to Owner. Followings are the results of this study. (1)The temperature variations of supply air were related to the outdoor temperature variations, but the humidity was stable at $65{\sim}80%$. (2)The temperature variations at the representative position of bridge, restaurant, crew's cabin showed gentle slopes. but that of conference room was very steepy. The humidities of bridge and restaurant were unstable because of outdoor-contact and cooking, respectively. (4)The temperature and humidity of ECR(Engine Control Room) which was designed to supply heating and cooling by PAC(Package Air Conditioner) were directly affected by the operating conditions of PAC. (5)The measured supply air volume from dampers of bridge, crew's cabin and conference room were satisfied with the design supply air volume. (5)For the improvement of the indoor thermal conditions, the temperature of crew's cabin and restaurant and the humidity of conference room, and the temperature and humidity of bridge should be controlled, respectively.

• 한국항공운항학회지
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• 제19권1호
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• pp.74-87
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• 2011

This paper tried to research the relationship among the passenger's satisfaction and expectation of in-flight service quality, overall satisfaction and passenger's Loyalty by emphasizing on two groups of passengers and cabin crews from K-airline to find out which service quality area should be focused on for pursuing premium in-flight service. Such six service quality areas as in-flight equipment, food&beverage, duty-free sales, service ability, service image and specialized service were conceived and survey questions were made based on relevant previous researches. The analysis has used the data of 281 passengers and 336 cabin crews from K-airline. According to the analysis, in physical service factors, passengers perceive satisfaction from duty-free sales contributes to overall service satisfaction. However, cabin crews believed in-flight equipment and food&beverage are important to overall service satisfaction. In human service factors, both groups seemed to agree service ability and service image have a positive impact on overall service satisfaction. Among service satisfaction factors, the customer's satisfaction from cabin crew's service ability(service response, professional knowledge and foreign language skill) is also proven to be directly connected to customer loyalty.

• 한국항공운항학회:학술대회논문집
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• 한국항공운항학회 2015년도 추계학술대회
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• pp.198-211
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• 2015

Aviation industry, which is highly dependent on human resources, emphasizes airline's human resources management and performance check because quality of services provided to customers is closely related to airline's employees. Because roles of cabin crews take a significant portion of services provided to customers, airlines and cabin crews represent an inseparable relationship. Attitudes of cabin crews who plays the role of facing and dealing with customers directly in the process of providing flight related services are an essential factor that determines an image of an airline and actually have significant impact on the performance as well. By increasing performance satisfaction of cabin crews, organizational loyalty can be strengthened and such successful human resources management could have a positive effect on increasing customer satisfaction as well as revenues. From corporate's perspective, performance satisfaction of an employee is a crucial factor that decides the quality of service provided to customers that supports employee retention as well as client retention. This can eventually lead to organization loyalty that can positively affect overall work performance. Thus if corporates put efforts in and invests to improve and develop favorable attitudes and service quality within employees, performance satisfaction and organizational goals will be more effectively achieved.