Browse > Article
http://dx.doi.org/10.22156/CS4SMB.2020.10.11.156

A Study on the Effects of Mindset on the Cabin Crew's Stress and Job Performance  

Kim, Ha-Young (Business Administration, Korea Aerospace University)
Publication Information
Journal of Convergence for Information Technology / v.10, no.11, 2020 , pp. 156-167 More about this Journal
Abstract
The purpose of this study is to analyze the influence of the mindset on stress and job performance. For the analysis, a questionnaire is conducted for cabin crew members in K airlines, and a total of 266 copies are used for the final analysis. To verify the hypotheses of the study, frequency analysis, exploratory factor analysis, reliability analysis, confirmatory factor analysis, measurement model analysis, validation of the measuremen model, and structural equation model analysis are used based on the questionnaire. First, it is confirmed that the mindset had a negative (-) effect on the cabin crew's role stress, reward stress and relationship stress. Second, it is found that cabin crew's reward stress have a negative (-) effect on job performance. On the other hand, relationship stress is found to have a positive influence on job performance and there is no significant result in effect with role stress. Third, the mindset showes a significant positive impact relationship on job performance. As a result, it is necessary to introduce a mindset intervention program so that it can be applied in practical work. These research results confirm the positive effects of mindsets and show that they contribute to organizational performance. In addition, it is necessary to prepare a program to change the mindset of airline cabin crew and to be applied in actual work.
Keywords
Mindset; Role stress; Reward stress; Relationship stress; Job performance;
Citations & Related Records
Times Cited By KSCI : 7  (Citation Analysis)
연도 인용수 순위
1 J. A. Lee & J. G. Tak. (2018). The effect of the growth mindset coaching program on the growth mindset, learning goal orientation, and job stress. Journal of the Korean Psychological Association: Coaching, 2(1), 1-27.
2 Y. S. Park & G. Jerome. (2016). State of the Future: The Millennium Project. Seoul Korea, Kyobo Book Centre.
3 Y. J. Ahn. (2014). Job-related Stress and Service Orientation of K Airlines Cabin Crew Moderating effect of resilience in relationship. Master's thesis, Korea University, Seoul.
4 B. Y. Hwang. (2004.1.16). Death Trap "Job Stress", Seoul Korea, Economy 21.
5 H. S. Lee. (2011). The Influence of Stress Factors of Airline Cabin Crew on Organizational Commitment. Master's Thesis, Chung-Ang University. Seoul.
6 A. Crum & C. Lyddy. (2014). De-stressing stress: The power of mindsets and the art of stressing mindfully. In A. le, C. T. Ngnoum- en, & E. J. Langer(Eds.). The Wiley Blackwell handbook of mindfulness. NJ: Wiley, Hoboken, 948-963.
7 R. Brooks & S. Goldstein. (2008). The mindset of teachers capable of fostering resilience in students. Canadian Journal of School Psychology, 23(1), 114-126.   DOI
8 C. S. Dweck. (2008). Mindset: The new psychology of success. New York: Random House.
9 G. A. Raeda. H. O. Ferdous & F. A. Ahmed. (2009). The moderating effect of social support on the stress-satisfaction relationship among Jordanian hospital nurses. Journal of Nursing Management, 17, 870-878.   DOI
10 H. J. Kim. (2008). The Influence of Job Stress and Empowerment on the Perception of Customer Dissatisfaction and Job Satisfaction: An Empirical Case Study on Aircraft Cabin Crew. Master's Thesis. Korea Aerospace University, Seoul.
11 M. O. Ha & J. N. Kim, (2008). Role of SOC As a Moderator in the Relationship Between Job Stressors and Organization-Family Conflict, Korean Journal of Health Psychology, 13(2), 359-372. DOI 10.17315/kjhp.2008.13.2.004   DOI
12 S. C. Choi, J. S. Lee, S. Y. Shim, J. H. Lee & J. H. Park. (2017). The Effects of Job Stress and Depression of SME Workers on Job Satisfaction. Convergence Information Journal, 7(1), 1-9. DOI 10.22156/CS4SMB.2017.7.1.001   DOI
13 J. Stranks. (2005). Stress at Work Management and Prevention. London, UK: Elsevier Butter worth-Heinemann.
14 K. H. Cho & H. S. Koh. (2010). The effect of job stress factors of airline cabin crew on job satisfaction, organizational commitment, and turnover intention. Journal of the Korea Contents Association, 10(7), 404-419. DOI 10.5392/JKCA.2010.10.7.404   DOI
15 J. H. Yoo & H. S. Kim. (2018). The Effect of Airline Cabin Crew's Job Stress on Psychological Ownership and Job Satisfaction: Focused on K Airline. Tourism and Leisure Research, 30(9), 231-250. DOI 10.31336/JTLR.2018.09.30.9.231   DOI
16 H. J. Cho. (2007). A Study on the Effect of Job Stress of Airline Workers on Emotional Depletion. Doctoral dissertation. Kyunggi University, Seoul.
17 A. J. Crum, P. Salovey & S. Achor, S. (2013). Rethinking stress: The role of mindsets in determining the stress response. Journal of Personality and Social Psychology. 104(4), 716-733.   DOI
18 J. M. Kwon. (2003). An implicit theory of intelligence and motivation for achievement. Educational psychology Research, 17(1), 95-107.
19 D. S. Yeager & C. S. Dweck. (2012). Mindsets that promote resilience: When students believe that personal characteristics can be developed. Educ Psychol, 47(4), 302-314.   DOI
20 J. L. Lee & D. H. Kwon. (2016). Structural relationship analysis between controlled materials, mindset, grit, and academic achievement. Youth Studies, 23(11), 245-264. DOI 10.17135/jdhs.2019.19.3.170
21 Y. J. Kim. (2015). The relationship between selfelasticity and perceived stress of office workers. Master's thesis, Ewha Womans University, Seoul.
22 K. McGonigal. (2016). The upside of stress: Why stress is good for you, and how to get good at it. New York: Penguin.
23 J. M. Kwon. (2003). An implicit theory of intelligence and motivation for achievement. Educational psychology Research. 17(1), 95-107.
24 C. L. Cooper, P. J. Dewe & M. P. O'Driscoll. (2011). Organizational Stress: A Review and Critique of Theory. Research and Applications, Thousand Oaks, CA: Sag.
25 M. J. Gu, Y. Shin & D. U. Park. (2018). The mediating effect of job stress in the relationship between the childcare teacher's stress mindset and turnover intention. Korean J Child Stud. 39(5), 81-92. DOI 10.5723/kjcs.2018.39.5.81   DOI
26 A. Keller, K. Litzelman, L. E. Wisk, T. Maddox, E. R. Cheng, P. D. Creswell & W. P. Witt. (2012). Does the perception that stress affects health matter? The association with health and mortality. Health Psychology. 31(5), 677-684.   DOI
27 R. S. Lazarus & S. Folkman. (1984). Stress, evaluation, and coping (as Jeonghee Kim). Seoul: Daekwang Cultural History.
28 W. Y. Lee. (2014). The Effect of Hotel Employees' Job Stress on Job Satisfaction and Turnover Intention: The Moderating Effect of Conversion Costs. Tourism Research. 29(4), 1-21.
29 J. W. Mills. (1982). Coping with stress: A guide to living. Wiley.
30 S. Y. Kim., M. R. Lee & S. B. Lee. (2012). A Study on the Effect of Organizational Identification of Hotel Food and Beverage Employees on Organizational Citizenship Behavior and Job Performance. Tourism Research Journal, 26(5), 149-164.
31 M. Blumberg & C. D. Pringle. (1982). The miss-ing opportunity in organizational research: Some implications for a theory of work performance. Academy of Management Review. 7(4), 560-569.   DOI
32 E. E. Cureton & R. A. Katzell. (1962). A Further Analysis of the Relations among Job Performance and Situational Variable. Journal of Applied Psychology, 46, 260.
33 A. D. Szilagyi & M. J. Wallace. (1990).Organizational Behavior and Performance. Foresman and Company.
34 M. S. Lee. (2008). The Effect of Casino Dealer's Internal Marketing on Job Satisfaction and Job Performance. Master's Thesis, Sejong University, Seoul.
35 J. H. Kim & H. R. Lee. (2019). The Influence of Airline Cabin Crew's Schedule Flexibility on Job Performance: Focusing on the Mediating Effect of Job Satisfaction. Tourism Research Journal, 33(3), 115-129. DOI 10.15207/JKCS.2017.8.11.331   DOI
36 J. L. Price. (1972). Handbook of organizational measurement. Washington: Health and Co.
37 B. K. Go, H. J. Jung & J. G. Jeon. (2013). The mediating effect of emotional exhaustion in the relationship between the emotional labor of airline crew members and job satisfaction and job performance. Tourism and Leisure Research, 25(8), 337-353.
38 S. S. Cho. (2015). A Study on the Influence of Hotel Employees' Job Satisfaction on Job Performance and Customer Orientation: Focusing on the First Class Hotel. Master's Thesis, Sejong University, Seoul.
39 S. J. Han & S. H. Park. (2020). The effect of mindset and grit of university students majoring in tourism on field training stress and career decision. Tourism Research, 35(4), 103-122.
40 J. K. Tak. (2017). Concept of growth mindset and possibility of change. Korean Psychological Association Academic, 199.
41 S, J. Cho. (2018). The effect of career stagnation of aircraft cabin crew on job stress, job attitude and job performance: Focusing on flight attendant of airline A. Master's thesis. Kyunghee University, Seoul.
42 K. H. Cho & S. Koh. (2010). The effect of job stress factors of airline cabin crew on job satisfaction, organizational commitment, and turnover intention. Journal of the Korea Contents Association, 10(7), 404-419. DOI 10.5392/JKCA.2010.10.7.404   DOI
43 A. R. Jang. (2016). Influence of job stress on sales employees of life insurance companies on work achievement: based on controlling effect of resilience. Master's Thesis, Sookmyung Women's University, Seoul.
44 T. Y. Jung. (2014). The effect of job stress of airline crew members on organizational effectiveness, customer orientation, and turnover intention: Comparison of large domestic airlines, low cost airlines, and foreign airlines. Doctoral dissertation. Gyeonggi University, Seoul.
45 S. J. Lee. (2020). The Effects of Hair Beauty Manager's Growth Mindset and Inclusive Leadership on Employees' Job Enthusiasm and Job Performance. Master's Thesis, Konkuk University, Seoul.
46 K. H. Jung. (2020). The effect of growth mindset on innovation behavior: mediating effect of employee commitment and moderating effect of bottom-up learning. Master's thesis, Chung-Ang University. Seoul.
47 Y. J. Kim. (2014). Relationship between self-elasticity and perceived stress in office workers: Mediating effect of stress mindset. Master's thesis, Ewha Womans University, Seoul.
48 C. Fornell & D. Larcker. (1981). Evaluating Structural Equation Models with Unobservable Variables and Measurement Error. Journal of Marketing Research, 18(1), 39-50.   DOI
49 S. G. Park & J. S. Park. (2007). Application of the Korean Job Stress Assessment Method using Fun Management Techniques at Workplaces. The 40th Occupational Safety and Health Care Week. Seminar Materials for Workplace Health Management.
50 N. Satya. Translated by Y. H. Choi. (2018). Hit Refresh. Seoul: Flow Publishing.