• Title/Summary/Keyword: Accessible Service

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A Study on the Improvement of Service Quality for the Elderly in Public Libraries Using Potential Customer Satisfaction Improvement Index (PCSI Index) and Kano Model (Kano 모델과 PCSI Index를 활용한 공공도서관 노인 서비스 품질 개선에 관한 연구)

  • Jae-eun Eom;Seong-hee Kim
    • Journal of Korean Library and Information Science Society
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    • v.54 no.1
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    • pp.115-142
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    • 2023
  • The purpose of this study is to classify the quality attributes of service quality for the elderly in public libraries, derive satisfaction coefficients and dissatisfaction coefficients, and present the priority improvement of service quality. To this end, a survey was organized with 22 questions from LibQUAL+ for elderly users who use library in uiseong-gun, gyeongsangbuk-do. Quality factors for service were classified into three areas of LibQUAL+ based on the kano model, and the satisfaction index and dissatisfaction index felt by users for each service quality were calculated through timko's customer satisfaction coefficient. Based on this, a Potential Customer Satisfaction Improvement index (PCSI index) was obtained to determine how much user satisfaction can be improved when actual requirements are met. As a result of classification of quality attributes of service quality, it was classified into 9 attractive quality, 7 one-dimensional quality, 1 indifference quality, and 5 must-be quality. In the improvement ranking for service, the first place was 'making electronic resources accessible from my home or office', the second place was 'print and/or electronic journal collections I require for my work' and the third place was 'a library web site enabling me to locate information on my'. It is expected that the study results can be used to present quality factors that should be managed and improved first when providing services for the elderly.

A Study on the Accessibility Requirements Analysis Model for the Preventive Safety and Disaster Service Information System - Focusing on the Communication Ability (정보시스템을 통한 생활안전 위험의 예방·대응을 위한 안전약자 요구사항 분석모델 연구 : 의사소통기능을 중심으로)

  • Lee, Yong-Jick;Ji, Seok-yeon;Kim, Sang-hwa
    • The Journal of Korean society of community based occupational therapy
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    • v.10 no.3
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    • pp.1-13
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    • 2020
  • Objective : The purpose of this study is to present an analysis model in developing an inclusive response for safety hazards and disaster preventive information system for vulnerable people to the disaster including persons with disabilities, and those with specific needs. Methods : In this study, the persona analysis method is used to analyze fictitious characters that correspond to various characteristics such as age, disability, environment, occupation, etc. in terms of the scenario of some particular disaster subjects. Based on the user's communication problems derived from the persona analysis, focused group interview and ICF based analysis were implemented to identify needs and arbitration methods. Results : The needs from persona analysis and ICF-based communication items analysis identifies the factors that make each fictitious character difficult in terms of communication in obtaining the benefits consistent with the purpose of the service. The study derives service requirements that can provide arbitration or facilitation methods to increase communication ability of the users. Conclusion : Through the persona analysis method, difficulties that could occur when receiving disaster information using communication devices were identified and analyzed in conjunction with communication problems described in the ICF. In building information services for the prevention of safety hazards and disasters, this study presented a model that uses the persona analysis method and the ICF classification system to derive user requirements for accessible information system.

A Study on Health Service Utilization of Marriage Immigrants & Naturalized People (결혼이민자·귀화자의 의료기관 이용 실태에 관한 연구)

  • Park, Ji-Kyeong
    • Journal of Digital Convergence
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    • v.12 no.1
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    • pp.491-500
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    • 2014
  • The purpose of this study was to examine the health status of marriage immigrants and naturalized people, their health service utilization and barriers to that in an effort to seek ways of getting rid of their difficulties in health service utilization. The raw data of a 2012 Survey on the State of Multicultural Families were used, and a survey was conducted on 15,001 marriage immigrants and naturalized people from July 10 to July 31, 2012. As a result, the marriage immigrants and the naturalized people got a mean of 3.96 in subjective health status, which showed that they were in good health. The main medical institutions that they used in times of sickness were hospitals and clinics(82.7%). 39.1 percent of the respondents answered they had difficulties in using health service, and the most dominant difficulty they faced at that time was communication problems(52.0%), followed by high expense(28.9%). The respondents who answered they found it most difficult to use health service due to communication lagged behind the others in terms of Korean proficiency, and the respondents who cited expense as the biggest difficulty fell behind the others in terms of living standard. To make health service more accessible to marriage immigrants and naturalized people, the government should take measures to ensure their right of health. Specifically, how to relieve their financial burden should carefully be devised, and medical institutions should provide interpretation service to guarantee their easier health service utilization.

The Effects of Prior Knowledge and Development Procedure to Teaching Materials Developed by the Pre-service Earth Science Teachers-Focused on the Teaching Materials in the Schoolyard (예비 지구과학교사들의 선행지식과 개발 절차가 교수학습 자료에 미치는 영향: 교정에 적용할 수 있는 자료를 중심으로)

  • Chung, Duk-Ho
    • Journal of the Korean earth science society
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    • v.32 no.1
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    • pp.140-151
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    • 2011
  • This study is to search the problems of schoolyard teaching material developed by pre-service earth science teachers and the critical factors affecting material making. The 258 schoolyard teaching materials was collected from 54 pre-service earth science teachers (male: 18, female: 36) major in Earth Science Education in Jeonju, Korea. The schoolyard teaching materials was greatly influenced by making process type of it and the prior knowledge of pre-service earth science teachers. As schoolyard preference exploratory type rely on their prior knowledge to develop the schoolyard teaching materials, they made use of the limited concepts like fault in material making. But the concept preference exploratory type made use of concepts not accessible to majority of pre-service earth science teachers because they selected a concept from the earth science textbook first of all. The pre-service earth science teachers having wrong prior knowledge selected inappropriate resources, as well as fell into the error of concept connecting. The pre-service earth science teachers having right prior knowledge partly considered only shape of resources, but had a disregard for formation process of it in material making. Accordingly, we need to reflect richly Geological Field Trip and Solid Earth Science to curriculum for earth science teacher education. And we have to educate pre-service earth science teachers to create holistic concept on the geological subject matter knowledge, field based teaching and learning strategy, material making process.

A Study on the Main Body and Content of State-led Library Service for Persons with Disabilities by Continent (대륙별 국가주도형 도서관 장애인서비스 주체와 내용 연구)

  • Yoon, Hee-Yoon
    • Journal of Korean Library and Information Science Society
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    • v.51 no.3
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    • pp.1-25
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    • 2020
  • The World Health Organization estimated that more than a billion people (or 15% of the world's population) lives with disabilities. They have the same information needs as non-disabled people. Nevertheless, as the World Blind Union estimated, less than 10% of published books are ever made into accessible formats in developed countries. The role of the national library should be very important to improve the information accessibility for the disabled. Based on this perspective, this study analyzed and compared the history and development, legal basis and organization, main functions and tasks, and service features for the disabled for the Library of Congress of the United States, MTM(Myndigheten för Tillgängliga Medier) of Sweden, National Diet Library of Japan, and SALB (South African Library for the Blind) of Republic of South Africa representing the nationwide disability services by continent. And based on the results of the analysis, this study suggested ways to strengthen the capacity of the National Library for the Disabled of Korea.

Implant placement in severely atrophic mandible using alveolar ridge splitting procedure and small block bone graft: A case report of 4-year follow-up (심하게 위축된 하악 구치부에 치조제 분할술과 블록형 골이식술을 이용한 임플란트 식립: 4년 관찰 증례보고)

  • Kim, Na-Hong;Bang, Joo-Hyuk;Lee, Dong-Woon
    • Journal of the Korean Academy of Esthetic Dentistry
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    • v.28 no.2
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    • pp.64-73
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    • 2019
  • Various techniques have been developed, and the development of piezo electric devices have made it possible to widen the alveolar ridge even if the residual bone is dense or if there is a lack of cancellous bone between the cortical bones. In the operation of the mandibular posterior area, the flap is easily accessible to the ramus bone, from which high quality autogenous bone can be obtained, compared to other parts. A small autologous bone block can be used with particulated bone graft material using one screw for bone regeneration instead of a large autologous bone with two screws. The tapered implant design can minimize buccal bone fracture, even in severely atrophic mandibular areas. We report a case of 4 years following implant placement with ridge splitting and small autogenous bone graft in severly atrophic mandible. This report demonstrates a case of functional and aesthetic restoration in a patient through a collaboration.

A Study on the User Identification and Authentication in the Smart Mirror in Private (사적공간의 스마트미러에서 사용자 식별 및 인증 기법 연구)

  • Mun, Hyung-Jin
    • Journal of Convergence for Information Technology
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    • v.9 no.7
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    • pp.100-105
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    • 2019
  • As IoT Technology develops and Era of Hyperconnectivity comes, various kinds of customized services became available. As a next-generation display, a smart mirror accesses multimedia devices and provides various services, so it can serve as a social learning tool for the children and the old ones, as well as adults who need information. Smart Mirror must be able to identify users for individualized services. However, since the Smart Mirror is an easily accessible device, there is a possibility that information such as an individual's pattern and habit stored in the smart mirror may be exposed to the outside. Also, the other possibility of leakage of personal location information is through personal schedule or appointment stored in the smart mirror, and another possibility that privacy can be violated is through checking the health state via personal photographs. In this research, we propose a system that identify users by the information the users registered about their physique just like their face, one that provides individually customized service to users after identifying them, and one which provides minimal information and service for unauthenticated users.

Implementing Accessible Themed Roads through the Analysis of Electric Wheelchair User Experiences

  • Je-Seung Woo;Ji-Hui Nam;Sun-Gi Hong
    • Journal of the Korea Society of Computer and Information
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    • v.28 no.11
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    • pp.147-154
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    • 2023
  • In this paper, we propose a barrier-free course route navigation service named "Theme Road" aimed at improving the mobility and convenience for elderly electric wheelchair users with walking disabilities. To achieve this goal, we conducted a user survey through shadowing and in-depth interviews to gather insights on the challenges experienced by elderly electric wheelchair users. We identified potential solutions for each inconvenience through co-creation workshops, resulting in a set of design considerations and app functionalities. Using persona development and service scenarios, we designed and implemented the "Theme Road" service as a dedicated navigation application for barrier-free course navigation. Unlike conventional route navigation and mapping services, our study stands out by offering a unique approach that combines recommended destinations and safe routes based on experiential analysis from elderly electric wheelchair users.

A Study of the Planning for Development of Smart City Energy Service Module with Citizen Participation (시민참여형 스마트시티 에너지 서비스 모듈 개발 기획에 관한 연구)

  • Shim, Hong-Souk;Lee, Sung-Joo;Park, Kyeong-Min;Seo, Youn-Kyu;Jung, Hyun-Chae
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.21 no.11
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    • pp.519-531
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    • 2020
  • Global warming is accelerating as greenhouse gas emissions increase owing to the increase in population and urbanization rates worldwide. As an alternative to this solution, smart cities are being promoted. The purpose of this paper is to suggest a plan for developing energy service modules for the Sejong 5-1 living area, which has been selected as a test-bed for smart cities in Korea. Based on the smart city plans announced by the government for this study, a survey questionnaire on 12 energy services was composed by collecting the opinions of experts. The survey was conducted with 1,000 citizens, the degree of necessity of energy service that citizens think of was identified. Principal Component Analysis and Association Rule Mining were conducted to describe 12 energy service items in a reduced manner and analyze the correlation and relationship of each energy service. Finally, three modules were suggested using the analyzed results so that 12 energy services could be implemented in an efficient platform. These results are expected to contribute to the realization of a smart city to make them easily accessible for those who want to promote platform services in the energy field and envision energy service items.

Effects of Mobile based-Healthcare Service using Human Coaching to the Self-care of Diabetes (당뇨병 환자의 자가관리를 위한 모바일 기반의 휴먼코칭 헬스케어서비스의 효과)

  • Lee, Mi-Joon;Kang, Hee-Kyung
    • Journal of Convergence for Information Technology
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    • v.7 no.4
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    • pp.83-89
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    • 2017
  • This study aims to investigate the impact of a mobile-based human coaching healthcare service provided for diabetic patients by nurses on their self-management ability. This study collected data from 311 persons who were diagnosed with diabetes from all over the country, and the collected data were analyzed through SPSS Win 23. The results of the study are summarized as follows: First, it was found that the utilization of a glucose meter by the provision of the mobile-based human coaching healthcare service was men group, and there was a statistically significant difference (${\chi}^2=6.059$, p= .048*). Second, there was a positive correlation in the utilization between the glucose meter and an activity tracker band by the provision of the mobile-based human coaching healthcare service, which was statistically significant (r=.660, p< .001). Third, as a result of checking the changes of the utilization of the glucose meter by the provision of the mobile-based human coaching healthcare service, it was maintained between 79% and 41% from Week 1 through 49. In conclusion, this study partially confirmed that the mobile-based human coaching health service was easily accessible and cost-effective in enhancing the participants'self-healthcare ability.