The Journal of Korean society of community based occupational therapy (대한지역사회작업치료학회지)

Korean Society of Community Based Occupational Therapy Association (대한지역사회작업치료학회)
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A Study on the Accessibility Requirements Analysis Model for the Preventive Safety and Disaster Service Information System - Focusing on the Communication Ability

정보시스템을 통한 생활안전 위험의 예방·대응을 위한 안전약자 요구사항 분석모델 연구 : 의사소통기능을 중심으로

  • 이용직 (한국ICT접근성연구센터) ;
  • 지석연 (시소감각통합상담연구소) ;
  • 김상화 (한국ICT접근성연구센터)
  • Received : 2020.11.20
  • Accepted : 2020.12.21
  • Published : 2020.12.31
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Abstract

Objective : The purpose of this study is to present an analysis model in developing an inclusive response for safety hazards and disaster preventive information system for vulnerable people to the disaster including persons with disabilities, and those with specific needs. Methods : In this study, the persona analysis method is used to analyze fictitious characters that correspond to various characteristics such as age, disability, environment, occupation, etc. in terms of the scenario of some particular disaster subjects. Based on the user's communication problems derived from the persona analysis, focused group interview and ICF based analysis were implemented to identify needs and arbitration methods. Results : The needs from persona analysis and ICF-based communication items analysis identifies the factors that make each fictitious character difficult in terms of communication in obtaining the benefits consistent with the purpose of the service. The study derives service requirements that can provide arbitration or facilitation methods to increase communication ability of the users. Conclusion : Through the persona analysis method, difficulties that could occur when receiving disaster information using communication devices were identified and analyzed in conjunction with communication problems described in the ICF. In building information services for the prevention of safety hazards and disasters, this study presented a model that uses the persona analysis method and the ICF classification system to derive user requirements for accessible information system.

목적 : 본 연구는 생활안전 위험의 예방·대응을 위한 대국민 정보시스템 개발에 있어 장애인을 포함한 안전약자들이 서비스가 달성하고자 하는 효익에 도달할 수 있도록 사용자에게 내재된 의사소통능력을 고려하여 개인화한 서비스를 구성하기 위해 안전약자 요구사항을 분석하는 모델을 제시한다. 연구방법 : 본 연구에서는 특정 재난 주제에 대한 대국민 생활안전 예방서비스 시나리오에 대하여, 나이, 장애, 환경, 직업 등 다양한 특성에 대응되는 가상 인물을 선정하고 분석하는 페르소나 분석 방법을 사용하였다. 다음으로 포커스그룹 인터뷰를 통해 의사소통기능 문제와 관련된 대상자들의 요구사항을 파악하였으며, 이는 ICF를 기반으로 분석을 실시한 뒤, 최종적으로 이 요소들을 특징으로 하는 중재 및 촉진방법을 제공하였다. 결과 : 페르소나 분석 방법을 통해 가상인물들이 스마트 폰 등 의사소통장치를 활용하여 재난정보를 수신할 때 발생할 수 있는 어려움을 파악하여 ICF의 의사소통문제와 연계하여 분석하였다. 이를 ICF코드를 기준으로 정리하여 ICF코드의 의사소통문제와 관련된 d300번 대 코드 중 d310 (음성메시지로 의사소통하기-수용), d315 (비언어적 메시지로 의사소통하기-수용), d320 (공식적인 수화메시지로 의사소통하기-수용), d325 (문자메시지로 의사소통하기-수용), d360 (의사소통장치 및 기술 사용하기) 등 총 5개의 코드에서 19가지의 어려움 혹은 장벽 요인을 도출할 수 있었으며, 그에 대한 각각의 중재 및 촉진 방법을 제안하였다. 결론 : 본 연구에서는 생활안전예방을 위한 정보서비스를 구축함에 있어 사용자의 의사소통능력의 개인차를 극복하고 모든 사용자에게 서비스가 목적한 정보를 전달하기 위하여 ICF 분류체계와 페르소나 분석 방법을 활용하여 접근성을 확보한 시스템 사용자 요구사항을 도출하는 모델을 제시하였다. 본 연구에서는 ICF의 분류체계를 이용하여 사용자의 장애나 질병을 포함한 건강상태와 신체 기능, 구조 및 활동과 참여 요소들을 체계적으로 파악하고 개별 사용자들의 의사소통의 수준 및 요구에 따라 적절한 중재방법과 촉진방법을 도출하여 서비스에 반영할 수 있도록 하였다.

Keywords

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