• 한국항공운항학회:학술대회논문집
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• 2016.05a
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• pp.73-78
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• 2016

기술의 발전 및 증가하는 항공수요를 바탕으로 항공산업은 신규항공기의 개발, 노선의 확충, 항공사의 신설 등 지속적인 성장을 거듭하고 있다. 이처럼 항공산업의 발전에도 불구하고 항공기 사고의 발생은 일정한 수준을 유지하고 있으며 단한건의 사고로 막대한 사회적 손실을 야기할 수 있다. 현재 국내 외에서 발생하는 항공사고는 대부분 인적요인에 의해서 발생되며 그중 피로관리 미흡으로 인한 사고가 높은 비중을 차지하고 있다. 이에 따라 국가기관 및 국제사회는 운항승무원, 객실승무원에 대한 피로관리 시스템의 연구 및 개발을 통하여 피로관리시스템을 운영하고 있다. 그러나 직접적인 항공안전, 유지, 보수를 책임지는 항공정비사들의 경우 주 야간근무, 3교대근무 등에 의한 비 규칙적인 근무환경에 노출되어 있다. 또한 항공정비사의 피로관리시스템의 연구는 상대적으로 미흡한 실정이다. 따라서 선행연구 및 인적관리 연구를 바탕으로 체계적인 항공정비사 피로관리시스템의 도입 필요성에 관하여 고찰하고자 한다.

• Journal of the Korean Society for Aviation and Aeronautics
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• v.16 no.1
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• pp.37-45
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• 2008

This study examines hypotheses that four personality traits(extroversion, emotional stability, openness to experience, and agreeableness) have effect on emotional exhaustion among flight attendants. Questionnaires were collected from 344 flight attendants working for two airlines in Korea. From the hierarchical regression analysis, this research could find out some results such as follows. First, extroversion, emotional stability, and agreeableness, with the exception of openness to experience, decrease the level of emotional exhaustion. Second, according to the results of these analyses organizations should consider employee's personality fitting to job in selection process.

• Journal of the Korean Society for Aviation and Aeronautics
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• v.23 no.1
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• pp.85-95
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• 2015

A responsibility of superior management in an airline has become enormous due to rapid increase of airline's organization and its network. Even though a leadership of superior management is believed to be an important factor, it is almost impossible for management to be responsible for all the areas of an airline organization. This is why leadership should be go down to working level people. Self-leadership means that working level people possess leadership, delegated by their superior persons, and improve their work environment with the leadership as well as related right and responsibility. This paper has tried to find out the components of self-leadership perceived by foreign cabin crews and analyzed the impact of self leadership into airline's organizational effectiveness. Based on empirical research results, this paper would suggest administrative and operational implications of managing foreign cabin crews in K-airline. It was found out foreign cabin crews perceive that self reward and self evaluation have a positive impact on self observation factor. The self observation factor has a significant effect on self goal. The self goal is analyzed as a major factor which results in organizational effectiveness.

• The Journal of the Korea Contents Association
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• v.13 no.7
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• pp.395-405
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• 2013

The purpose of this study is to examine the relationship among the emotional labor, burnout, and organizational commitment in airline context. In this study, 2 hypotheses based on literature reviews were employed. Questionnaire was also developed based on previous studies. A convenience sample of 163 flight attendants was surveyed and 153 usable questionnaires were analyzed. According to the literature review, emotional labor was divided into 'surface acting' and 'deep acting'. Burnout, on the other hand, was categorized into the following variables: 'emotional exhaustion', 'depersonalization' and 'reduced feelings of personal accomplishment' accordingly. Then the data and hypotheses were examined using structural equation modeling (SEM) by AMOS. The results are as follows. Firstly, emotional labor has no effect on 'emotional exhaustion' while emotional labor has negative effects on 'depersonalization' and 'reduced feelings of personal accomplishment'. Secondly, 'depersonalization' and 'reduced feelings of personal accomplishments'' factor have negative effects on organizational commitment while 'emotional exhaustion' has no effect on organizational commitment. Continuous and systematic training should be conducted to administer 'emotional labor'. Consulting system should also be conducted to reduce burnout and systematic procedure is also needed to induce positive results from burnout.

• Journal of the Korea Society of Computer and Information
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• v.25 no.2
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• pp.197-203
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• 2020

The purpose of study is to identify the perception of image-making regulations change of airline cabin crew and analyze the relationship among the perception of regulations change, occupational choice motives and career decision of female university students majoring in airline service in Kwang-ju and Jeonnam area. The survey was in 203 for a month from November 18 to December 13, 2019. The collected data were analyzed using 'SPSS statistics 21.0.' Analytical methods such as frequency analysis, factor analysis, reliability analysis and multiple regression analysis were used. The findings of this study are presented as follows: Students majoring in airline service are positively aware of image-making regulations changes of airline cabin crew, positive perception of regulation changes has a statistically significant impact on occupational choice motives and career decision, and occupational choice motives have an effects on career decision. In conclusion, the study has implications for providing information to airlines to understand the applicants and to students preparing for employment. However, there is a limitation in that the sample of this study is limited to only female university students majoring in airline services in a specific area, and the size of the sample is not large.

• 한국항공운항학회:학술대회논문집
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• 2015.11a
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• pp.102-106
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• 2015

항공 운송량의 증가로 운항 중 예상치 못한 난류(Turbulence)에 직면하는 경우도 증가하고 있다. 이로 인한, 손님/승무원의 부상, 화물 손상, 항공기 효율성 하락 등으로 많은 Cost가 발생하고 있으며, 항공 안전에도 치명적인 위협이 되고 있다. 하지만, 이에 대한 정보는 운항 중인 항공기의 조종사기상보고(Pilot Weather Reports, PIREP)에 의존하여 발생 지역을 예측하고 있으나, 보고시간 지체에 따른 부정확한 위치, 주관적인 강도 예측으로 실제 유사 지역을 운항하는 항공기에 도움을 주는데 한계가 있다. 금번 논문에서 TAPS(Turbulence Auto PIREP System)의 원리와 실제 운영하는 항공사의 활용 방안을 고찰하여, 정보의 자동 송/수신을 통한 실시간 난류 정보 제공으로 위험 요인을 사전 인지하여 제거할 수 있는 방안을 살펴보고자 한다.

• Journal of Advanced Navigation Technology
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• v.16 no.2
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• pp.340-350
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• 2012

The purpose this study is to find out how cabin service quality influences customer value and relationship retention intention focus on upper-class seats customer in airline. In the result of the hypothesis verification, this study hypotheses concerning the effect relations between cabin service quality, customer value and relationship retention intention. Therefore this study needs to be studied the quality of cabin service of upper-class and service value. Based on the research findings airline cabin service department have to examine various customer needs with the development of items and services.

• Journal of Advanced Navigation Technology
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• v.27 no.5
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• pp.528-533
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• 2023

Airlines tried to introduce training programs in connection with practical work in order to provide more effective education and training. To this end, airlines have been conducting evidence-based training(EBT) to strengthen the practical capabilities of aviation personnel and enhance safety culture. Airlines can systematically evaluate the capabilities and practical capabilities of aviation personnel by analyzing operational data and case studies for effective EBT model development. In addition, EBT models can be constructed by applying technical methods such as crew resource management (CRM) and a holistic approach that includes human factors. Due to the introduction of EBT, airlines will establish diagnostic and feedback systems for pilots' practical work, provide personalized education, and establish an education and training system that verifies the effectiveness of education through educational outcomes.

• Journal of the Korean Society for Aeronautical & Space Sciences
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• v.36 no.5
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• pp.497-506
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• 2008

The purpose of this study was is leading landmark efforts to prevent the major causes of commercial-aviation fatalities about controlled flight into terrain(CFIT) in approach-and-landing accidents. The paper of major analysis for controlled flight into terrain(CFIT) was Guam accident, Mokpo accident and Gimhae accident in commercial transport-aircraft accidents from 1993 through 2002.CFIT occurs when an airworthy aircraft under the control of the flight crew is flown unintentionally into terrain, obstacles or water, usually with no prior awareness by the crew. This type of accident can occur during most phases of flight, but CFIT is more common during the approach-and-landing phase.The paper believed that prevention for CFIT accident was education and training for flying crew and upgrade for equipment such as EGPWS, and need more research for professional organizations of airlines.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.16 no.1
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• pp.346-353
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• 2015

This study examined the role of the demographic characteristics at relationship between customer orientation and flight attendants' burnout in airlines. As a result, the following findings were obtained. First, more than 30 years of age had a negative impact on depersonalization. Under age 30 and emotional exhaustion negatively affected customer orientation. Second, regardless of the rank. depersonalization negatively affected the customer orientation, and emotional exhaustion of the crew had a negative impact on the customer orientation. Third, more than 8 years experience of depersonalization had a negative influence on the customer orientation. Less than eight years experience of depersonalization and emotional exhaustion had a negative influence on the customer orientation.