• The Journal of the Korea Contents Association
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• v.22 no.8
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• pp.297-306
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• 2022

This study aims to verify the influence of coffee education service quality recognized by trainees wishing to get a job at coffee-related companies on job preparation behavior through education satisfaction and recommendation intention. In order to achieve the research purpose, this study posited five research hypotheses based on relative literature and also established a research model with the five hypotheses. This study shows the following research results. First, the study found that coffee education service quality had a positive and significant impact on education satisfaction. Second, the study found that educational satisfaction had a positive and significant impact on recommendation intention. Third, the study found that educational satisfaction had a positive and significant impact on job preparation behavior. Fourth, the study found that education satisfaction had a positive and significant impact on the effect of coffee education service quality on recommendation intention. Fifth, the study found that education satisfaction had a positive and significant impact on the effect of coffee education service quality on employment recommendation intention. Such findings of this study imply practical suggestions that the characteristics of a wide range of trainees in the study of coffee education service quality and satisfaction, and provide practical suggestions to help improve the future direction of education services and competitiveness of coffee education institutions.

• Journal of Service Research and Studies
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• v.8 no.1
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• pp.41-57
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• 2018

The purpose of this study is to analyze the relationship between academic achievement and job satisfaction in secondary NCS vocational education. The questionnaires were divided into 5 variables : NCS education understanding, quality of education service, necessity of vocational education, academic achievement, job satisfaction. We used SPSS WIN 18.0, to examine the importance, reliability, validity, and association analysis using questionnaires. The results showed that the quality of education service and the necessity of vocational education were influenced on academic achievement in independent variables. But understanding of NCS education was not adopted. In the parameters and dependent variables, academic achievement was found to affect job satisfaction. So if educational institutions are to pay attention to and improve the quality of vocational education service and the need for vocational education, academic achievement will increase. Academic achievement is expected to positively affect job satisfaction after employment.

• Journal of Practical Engineering Education
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• v.6 no.2
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• pp.111-117
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• 2014

The purpose of this study aims to examine the effects of Career Development Center website users' recognition on contents characteristics (User Convenience, Information, Customer Service) on user responses (User Satisfaction, User Loyalty). According to the research result, first, Career Development Center of website contents characteristics explained 36.4% User satisfaction, it was affected significantly Information, User Convenience, and Customer Service in order. Second, Career Development Center of website contents characteristics explained 36.2% User loyalty, it was affected significantly Information, Customer Service, and User Convenience in order. Thus, it was important that Web site contents was improved the Users satisfaction and loyalty of Career Development Center Web site.

• Journal of the Korea Society of Computer and Information
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• v.13 no.5
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• pp.211-218
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• 2008

This paper studies the quality of the major domestic job information sites and compares the strong and weak points of them. The study was conducted with respect to the user satisfaction by asking job seekers and employers. Questionnaires consist of three factors: quality of information, quality of delivery, quality of environment, each factor of which contains several sub-questions. The results showed that the quality of information was the most important factor to both job seekers and job Provider. The lower job providers' satisfaction than job seekers' indicated more various services should be developed fer job providers. Specially, Personal information is not protected well enough to satisfy job seekers, so improvement plan is required. Public job information site requires as much service level as private job information sites.

• The Journal of the Korea Contents Association
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• v.13 no.11
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• pp.510-521
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• 2013

The awareness of education service is undergoing a transition from demand side to supply side. This study 1) develops an evaluation model of education service composed of three core factors(curriculum content, professor activities, job search activity) and additional factors(public welfare, education environment, campus life), 2) verifies a model using the structural equation model, 3) calculates the satisfaction measurement index of education service, and 4) proposes the results of IPA for evaluating the satisfaction measurement of education service. The results show significant notions that core factors(curriculum content, professor activities, job search activities) and additional factors(public welfare, education environment, campus life) determine students satisfaction, and that student satisfaction effects the recommend purpose significantly. Especially, student satisfaction influenced curriculum content, job search activity, campus life, public welfare, professor activities, education environment in order. This study provides improved strategic implications based on the calculated results of component satisfaction measurement index, and the results of IPA.

• Asia-Pacific Journal of Business Venturing and Entrepreneurship
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• v.14 no.4
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• pp.101-111
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• 2019

In distance learning, quality of service is an important part of improving customer satisfaction and customer loyalty. However, in verifying the effectiveness of remote education service quality, it has been researched based on fragmentary effects on remote education service quality, and the effect study on the specific target is insufficient. In this study, the effects of remote education service factors on customer satisfaction and customer loyalty were analyzed in the previous study and among job seekers. The survey was conducted from March 2019 and 258 samples of job seekers who experienced remote education were used for empirical analysis. As a result of the analysis, typology, problem solving, interaction, information serviceability, and convenience had a positive effect on customer satisfaction, and satisfaction had a significant influence on customer loyalty. In addition, it was analyzed that characterization, problem-solving, interaction, information serviceability, convenience and customer loyalty were affected in the verification of the mediated effects of satisfaction. In response, the implications of this study were derived from practical research on customer satisfaction and loyalty of educational companies related to eduTech, where education and ICT (Information Communication Technology) were integrated during the 4th Industrial Revolution, which suggested that the quality of a company's remote education service affected customer satisfaction and customer loyalty to entrepreneurs and marketers in the education company's start-up and marketing process. Further, further research will be needed in other areas as well as in the areas of employment education to verify the importance of service quality and assess the various effects.

• Korean Journal of Childcare and Education
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• v.6 no.2
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• pp.155-173
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• 2010

The purpose of this study was to find factors affecting the psychological well-being of married working women in Seoul. For this purpose, survey data form 332 employed married women residing in Seoul are used to evaluate the relative effects of Psychological well-being of married working women. Survey questions included demographic information, housework and child-rearing related variables, work related variables, variables related with social support systems, items on child care services for the preschoolers, and psychological well-being of married working women. The major findings were as follows: 1) The psychological well-being of married working women score is 36.14(mean score is 32). The difference between the psychological well-being of married working women varied this according to socio-demographic variables: educational level, income level, spouse's support, occupation, and job satisfaction. 2) The factors that affected psychological well-bing were amount of household labor by husband, job satisfaction, socio-support systems, and educare service satisfaction. 3) The factor that had the most significant impact on the psychological well-being of married working women is job satisfaction. It is suggested to utilize the Employment Assistant Program to establish friendly working environment for married women.

• Journal of Family Resource Management and Policy Review
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• v.27 no.2
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• pp.1-17
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• 2023

This study examined the relationship between family-friendly community characteristics and the life satisfaction of working mothers with elementary school children, and investigated whether the relationship was mediated by work-family conflict and facilitation of working mothers. For the analysis, the study used the response data of 627 working mothers from the 11th wave of the Panel Study on Korean Children (PSKC, 2019) and multi-mediation effect analyses were conducted using PROCESS. The main results are as follows. First, the higher neighbor support, the higher the work-family facilitation, which significantly increased life satisfaction. Second, the appropriateness of parenting environment and community service infrastructure satisfaction showed significant indirect effects with life satisfaction through increasing work-family facilitation and lowering work-family conflict. Moreover, the appropriateness of parenting environment was positively related with life satisfaction and it was a only variable that was directly associated with life satisfaction. On the other hand, the convenient access to community service infrastructure was found to lower work-family facilitation and lower life satisfaction, confirming the need for follow-up studies. This study shows that the family-friendly characteristics of the community are important for working mothers with elementary school-age children and provides empirical evidence to improve the family-friendly community characteristics.

• Korean Journal of Childcare and Education
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• v.9 no.4
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• pp.259-276
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• 2013

The purpose of this study was to investigate factors related to parental satisfaction of the Time-Extended Daycare. The subjects of this study were 1,000 parents(mothers or fathers) or caregivers whose child range in age from 0 to 5. The questionnaire was comprised of Quality of Time-Extended Daycare, Parental Satisfaction of Time-Extended Daycare, and a demographic questionnaire. The data analyses used SPSS 20.0 which employs basic statistics, ANOVA, Pearson's correlation and multiple regression analyses. The results of this study indicated a correlation between parental satisfaction and program(r=$.60^{***}$), safekeeping(r=$.56^{**}$), nutritious meals and health care(r=$.63^{**}$). Specifically, nutritious meals and health care could predict Parental satisfaction of the time-extented daycare.

• Journal of vocational education research
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• v.35 no.6
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• pp.39-63
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• 2016

The purpose of this study was to identify the factors affecting the actual employment rate and job retention rate after completion of the training program the unemployed. Survival analysis was conducted by utilizing employment insurance status and subscription data over two years of 840 patients who finally completed a training course from 889 patients in response to survey about the training service quality in 2012. The finding of the study were as follows. First, the highest employment rate (36.8%) after the completion time was within three months, a period more than 50% of the trainees were employed within six months. While employment continued to occur even with the lapse of one year and two years after the completion point, the employment rate over time was found to decrease gradually. Second, the factors affecting employment rate after completing training, appeared teaching competency(-) among training service quality and potential employability(+), which low awareness of teaching capacity and high awareness potential employability increased the possibility of their employment. Third, the highest periods (each 22.0%, 22.3%) of employment loss rate were within three months and within three to six months, and more than 50% of the trainees have lost their unemployment insurance were less than 8.8 months. Fourth, the factors affecting job retention rates after employment, appeared relationship between teachers and students(+), a fellow student relationships(+) among training service quality and training satisfaction(+), which high awareness of teacher-student relationships, fellow student relationships and training satisfaction increased the possibility of their maintaining employment.