• Title/Summary/Keyword: 총만족

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A Study on the Actual Condition and Service Quality of Men's Consumers' Use of Hairdressing Room (남성 소비자의 미용실 이용 실태와 서비스 품질이 만족도 및 충성도에 미치는 영향)

  • Li, Shun-Hua;You, Seon-Hee;Jung, Da-Woon
    • Journal of the Korean Applied Science and Technology
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    • v.36 no.1
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    • pp.90-101
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    • 2019
  • The study wanted to compare the use status of general beauty salons and men's hair salons for male customers managed by male practitioners and to check the impact of service quality awareness on satisfaction and loyalty. A total of 405 people were used as analysis materials. Principle Component Analysis was used to verify the reliability and validity of the measurement tool. Sub-factors of service quality recognition have derived expertise, affinity, reliability and persistence. The validity and reliability of satisfaction and loyalty were verified. Based on the results of this study, the differences in hair involvement in general beauty salons and men's specialty salons, service quality awareness, satisfaction and loyalty were identified. The relationship between professionalism, affinity, reliability, persistence by sub-factor of service quality awareness has been identified with satisfaction, loyalty and statistically significant positive (+). In addition, male professional beauty salons had positive effects on service quality awareness of satisfaction and loyalty. Service quality satisfaction has been confirmed to have a positive impact on loyalty. In this study, the beauty of the men through the significant marketing potential use as basic data on the market feed that the portraits.

The Relationship between Elementary School Student's Judo Gym Training Program and Life Satisfaction: The Mediation Effect of Social Development (초등학생에 대한 유도체육관 프로그램 특성과 생활만족의 관계: 사회성 발달의 매개효과)

  • Kim, Hwa-Ryong;Lee, Do-Heui
    • Journal of the Korean Applied Science and Technology
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    • v.36 no.1
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    • pp.312-323
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    • 2019
  • This purpose of study was to influence of elementary school student's Judo gym training program on social development and life satisfaction. This study aims at providing fundamental data and information on Judo participants by studying what effects of training program characteristic on social development and life satisfaction. The survey was done through 300 copies and excluding 15 copies ran an analysis on the remaining 285(90%) copies. After question investigating the data which is collected used IBM SPSS statistics 21 and IBM AMOS 21 program, frequency analysis, Exploratory factor analysis and confirmatory factor analysis, convergent validity, discriminant validity, Cronbach's ${\alpha}$, correlation analysis, path analysis through Structural Equation Model(SEM), mediation effect analysis by Sobel test. The result of this study were as follows. First, elementary school student's Judo gym training program showed (+) effects on social development. Second, elementary school student's Judo gym training program had no effects on life satisfaction. Third, social development showed (+) effects on life satisfaction. Forth, social development showed complete mediation effect on elementary school student's Judo gym training program and life satisfaction.

The Relationship between Trust, Satisfaction and Perceived Performance of Golf Device Data -Focused on the Golf Swing Analyzer- (골프 디바이스 데이터의 신뢰, 만족 및 인지된 경기력의 관계 -스윙 분석기 중심으로-)

  • Han, Jee-Hoon
    • Journal of the Korean Applied Science and Technology
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    • v.38 no.1
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    • pp.196-207
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    • 2021
  • The purpose of this study is to investigate the relationship between trust, satisfaction and cognitive performance of golf participants in golf device, focusing on the swing analyzer. A total of 328 questionnaires were collected. Collected data were analyzed by SPSSWIN and AMOS program and frequency analysis, confirmatory factor analysis, validity test, correlation analysis and structural equation model analysis were performed. The result of the study were as follows. First, the trust of golf participants in golf device data has a positive effect on satisfaction. Second, the trust of golf participants in golf device data does not affect Perceived performance. Third, the satisfaction of golf participants in golf device data does not affect Perceived performance. In conclusion, golf participants' trust and satisfaction of the golf swing analyzer are irrelevant to the perceived performance. In conclusion, it was found that golf participants trusted the data presented through the golf device and obtained satisfactory results. However, in that it did not affect the perceived performance, golf participants can think that golf devices should be used to play golf rather than thinking that golf devices enhance their performance.

A study on the effect of corporate working environment on job enthusiasm (기업의 근로 환경이 직무 열의에 미치는 영향 분석 연구)

  • Ryu, Sung-Yong;Lim, Sang-Ho
    • Industry Promotion Research
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    • v.7 no.4
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    • pp.17-23
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    • 2022
  • This study is a study to analyze the effect of corporate working environment on job enthusiasm. Based on the 6th work environment survey conducted between 2020 and 2021 among data from the National Statistical Office, some 440 data were used for analysis. The analysis results are summarized as follows. First, the job satisfaction that the working environment had on job enthusiasm had a statistically significant effect with a β value of .307. Second, it was analyzed that there was a statistically significant difference in job enthusiasm according to general characteristics in employment type and income level. The significance probabilities were .028 and .012, respectively, and there was a significant difference between the groups of temporary workers and daily workers in employment type. was analyzed to exist. Third, there was no significant relationship between gender and work environment satisfaction. However, in Satisfied, 148 men and 181 women, out of a total of 329 respondents, 45% male and 55% female in satisfaction. could know a little more. This study is considered to be necessary to provide opportunities and resources so that members of the organization can demonstrate their abilities by creating a working environment that workers can be satisfied with.

Effect of e-service quality of O2O cosmetic delivery service app on satisfaction and loyalty (O2O 화장품 배달 서비스 앱의 e-서비스품질이 만족과 충성도에 미치는 영향)

  • Shin, Tae-Hyun;Shin, Dong-Hwa
    • Journal of the Korean Applied Science and Technology
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    • v.39 no.5
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    • pp.692-700
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    • 2022
  • In this study, the effect of e-service quality of O2O cosmetic delivery service app on satisfaction and loyalty was investigated. To this end, a total of 210 questionnaires were collected and frequency analysis, exploratory factor analysis, reliability analysis, correlation analysis, and regression analysis were performed using the statistical package SPSS 25.0. The main results are as follows. Efficiency, order fulfillment, system availability, and privacy, which are components of O2O cosmetic delivery service app e-service quality, all had a significant effect on satisfaction and loyalty. Also, satisfaction was found to have a significant effect on loyalty. In order to increase the number of consumers who use the O2O cosmetic delivery service app, it is necessary to increase the availability and efficiency of the system, which has the greatest impact on satisfaction and loyalty. To this end, it is necessary to provide a comfortable environment without interruption and fast access while using the O2O cosmetic delivery service app, and to build a system so that it can be used efficiently.

The effect of experience factors of untact fashion·beauty performances on customer satisfaction through perceived value (비대면 패션·뷰티 공연의 체험요인이 지각된 가치를 매개로 고객만족에 미치는 영향)

  • Lee, Jihyo;Na, Jin-eok;Kim, Kenneth Chi Ho
    • Journal of Digital Convergence
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    • v.19 no.5
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    • pp.383-395
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    • 2021
  • The purpose of this study is based on Pine and Gilmore's (1998) Experiential Economic Theory (4E's). This study mediates the perceived value of the experience factors (entertainment, aesthetic, deviant and educational experience) of Untact fashion and beauty performances. The impact on customer satisfaction was analyzed a total of 230 questionnaires were collected for visitors to the 15th Untact 'Asia Model Festival', which were successfully held in Seoul in 2020. The statistical analysis method used the SPSS 21.0 statistical program. As a result of the study, it was found that the experience factors had a significant effect on perceived value and customer satisfaction. In addition, perceived value was found to have a significant effect on customer satisfaction, and perceived value as a parameter was found to partially mediate the effect of experience factors on customer satisfaction. By studying the empirical analysis in this way, practical implications were presented and basic data that could be used for reference to related research were provided. However, future research should contribute to academic development through research on variables not covered in this research, and research on various untact performances should be continued.

The Relations among Meaning in Work, Life Satisfaction and Depression: The Mediating Effect of Work-Life Balance (일의 의미가 직장인의 삶의 만족 및 우울에 미치는 영향에서 일-삶 균형의 매개효과: 다집단 구조모형분석)

  • Jeong-Mi Lee ;Hwangyu Choi
    • The Korean Journal of Coaching Psychology
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    • v.7 no.1
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    • pp.33-57
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    • 2023
  • This study conducted an e-mail survey of office workers working in large companies in Seoul and Gyeonggi-do to verify the structural relationship between meaning in work, work-life balance, life satisfaction, and depression. The study participants were 329 male and 176 female workers, and a total of 505 ($\bar{M}=38.0$ yrs, $\bar{SD}=8.1$ yrs), and the measurement tools used the Korean version of work meaning scale, work-life balance scale, Korean version of life satisfaction scale, and shortened CES-D. After establishing a research model on the structural relationship between major variables, the measurement model and structural model were verified using the collected data, and the applicability of the model was reviewed through comparison according to group classification by gender and age group. As a result of the analysis, it was found that the work-life balance had a partial mediating effect on the effect of the meaning in work on the life satisfaction and depression of office workers. As a result of analyzing the multi-group structural model by age group, the mediating effect of work-life balance did not differ by age in the effect of meaning in work on life satisfaction, but the mediating effect of work-life balance on meaning in work on depression was different by age. These results suggest that the emphasis needs to vary depending on the target group in the practice of individual and group coaching and counseling.

A Study on the Perceived Language and Non-verbal Communication and Lapport and Customer Satisfaction of Hospital Users : Focused on the Control Effect of Service Authenticity (병원이용객이 지각한 언어·비언어커뮤니케이션과 라포, 고객만족에 관한 연구 : 서비스진정성 조절효과를 중심으로)

  • Do-Hee Kim;Jeong-won Lee
    • Journal of Service Research and Studies
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    • v.12 no.4
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    • pp.19-29
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    • 2022
  • This study is a descriptive survey using a self-reported survey method to understand the effect of language and non-verbal communication of medical service providers on customer satisfaction through Lapport and to determine the degree of impact on Lapport by adjusting perceived service authenticity. The data collection period was from April 5 to April 30, 2021. Using the convenience sampling method, data were collected from users of medical institutions located in Busan and Gyeongsangnam-do, and a total of 306 valid questionnaires were used as statistical analysis data. The collected data were analyzed using the IBM SPSS statistics version 25.0 and AMOS 20.0 programs through a coding process. In the results of this study, it was found that the language and non-verbal communication of medical service providers influenced customer satisfaction through Lapport, and the perceived service authenticity in the relationship between each variable acts as a moderating effect. Considering that the language and non-verbal factors of the medical service provider are important in the interaction between the medical service provider and the hospital user, the medical service provider should take full account of the language and non-verbal factors and help the medical institution communicate with the hospital user.

Analysis of the Relationships Between the Perceived Usefulness, Satisfaction, and Continuous Participation Intention of Marine Healing Program Participants (해양치유 프로그램 참여자의 지각된 유용성, 만족, 지속참여의도간 관계 분석)

  • Hye-Jin Yoon;Seung-Mook Choi;Jang-Won Hong;Hyun-Ju Lee;Gyung-Yeol Park
    • Journal of the Korean Society of Marine Environment & Safety
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    • v.29 no.7
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    • pp.750-759
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    • 2023
  • The Korean government and industry practitioners have rapidly increased their interest in marine healing programs after the COVID-19 pandemic. However, research related to understanding the perceived usefulness, participant satisfaction, and benefits of marine healing experience from a consumer-oriented perspective is still lacking. This study used the post acceptance model to continuously examine the relationship between the perceived usefulness, expectancy confirmation, participant satisfaction, and intention to participate in a marine healing program. A survey was conducted by trained interviewers every weekend from September to October 2022 on the participants of marine healing programs in Busan city, and 203 samples were used for the analysis. The results showed that expectancy confirmation for the marine healing program positively affected satisfaction with the program and the perceived usefulness of the program. Moreover, satisfaction of the participants with the marine healing program positively affected their intention to continue participating. Additionally, the perceived usefulness of the healing program positively affected program satisfaction and continuous participation intention.

Complete denture rehabilitation of edentulous patient using mandibular suction denture: a clinical report (완전 무치악 환자에서 하악 흡착 의치를 통한 총의치 수복 증례)

  • Lim, Seo-Ryeon;Seo, Yoon-Hee;Kim, Hyun-Young;Song, Young-Gyun;Lee, Joon-Seok
    • The Journal of Korean Academy of Prosthodontics
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    • v.52 no.4
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    • pp.346-351
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    • 2014
  • Suction dentures enhance retention and support by forming negative pressure temporarily at the internal surface of denture base at times of swallowing and chewing because the areas surrounding the denture flanges are sealed by mobile mucosa. In this case, an 81-year-old male visited for new dentures. Considering the high expectations for retention and masticatory efficiency of dentures, fabricating complete dentures with suction dentures was planned. Preliminary impression was taken without applying pressure on retromolar pad area and diagnostic cast was fabricated. Afterwards, individual tray was made and final impression was taken, at the same time, gothic arch tracing was done to acquire centric relation and vertical dimension. Then, anatomic teeth were placed on maxilla and non-anatomic teeth were placed on mandible forming lingualized occlusion. Consequently, restoring a complete edentulous patient with complete dentures using mandibular suction denture resulted in recovering satisfying retention and function.