• Journal of Service Research and Studies
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• v.13 no.4
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• pp.206-223
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• 2023

The introduction of Smart technologies such as Artificial Intelligence(AI) systems are have a powerful impact in a variety of industry fields. Some experts predict that smart technology will completely change people's daily life and work styles, causing technological innovation, productivity improvement, and discovery and emergence of new fields. On the one hand, this vision cannot ignore negative views and concerns. Despite many social debates about employment, such as job loss and rising unemployment, there have not been many studies based on employee experience that provide a fundamental solution to the conflict between AI and employment. Therefore, this study finds out the effects and related factors of AI concierge robots for hotel employees, focusing on the hotel industry, and how employees' perceptions of AI concierge robots affect user resistance and turnover intention. This study, conducted a questionnaire survey of 322 hotel employees who had experience working with AI concierge robots in China, and used SPSS and SmartPLS statistical analysis programs to draw conclusions. We found that hotel employees' perceptions of AI concierge robots were significantly related to user resistance and turnover intention, and this association was related to employee self-efficacy, perceived organizational support, quality of AI services and new tasks. In addition, it was found that the quality of AI concierge robots directly or indirectly had the greatest influence on user resistance and turnover intention. The findings of this study provide theoretical implications for academia and practical implications for industry practitioners.

• Journal of Korea Society of Industrial Information Systems
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• v.16 no.5
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• pp.173-184
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• 2011

Today smart devices such as smart phones, smart pads and tablets have become necessities of modern people in both daily life and business as they have widely proliferated. One of the most popular application areas of smart devices is a game-related area. Among these applications social network games, played with other users through social networks, are ranked top in their popularity. Though much research of PC games and online games have been performed, little research of social network games and the factors affecting acceptance of social network games are not vigorous yet. Therefore, we aim to analyze the factors and their structural influence on acceptance of social network games. We add a couple of factors such as Social interaction, Mobility, Subjective Norm, and Flow reg arding the characteristics of social network games and analyze the structural relationships among these factors using Structural Equation Modeling. Analysis results and implications are suggested with concluding remarks.

• Journal of Digital Contents Society
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• v.12 no.4
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• pp.511-518
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• 2011

One of the most important paradigms in society has recently been a set of efforts to prepare for the future and to protect the environment by saving carbon that occurs in everyday life as well as in the industry. In order to successfully deal with this new paradigm, Korean government has adopted and implemented various policies including the green certification, the development of green technologies and green growth. Many agencies and organizations in both public and private sectors have established plans about the carbon savings and performed a lot of research using IT technology. For example, attempts have been made in Korea to use as electronic documents instead of paper documents using these green IT and mobile devices. This paper proposes a 'Paperless' waiting order count system using QR code and mobile phone as an example of green IT for 'Low carbon and Green growth'.

• Korean Journal of Childcare and Education
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• v.11 no.1
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• pp.43-61
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• 2015

The purpose of this study was to analyze children's perspectives on the role of male childcare teachers and children' s gender role concepts. According to the results, when it comes to how the children perceive the roles of the male childcare teacher, the children mostly saw the male childcare teacher as a person who teaches and in another case, they regarded him as someone who takes care of their daily life and who is willing to play games with them. On the other hand, the male childcare teacher's organizing of an environment, supporting tasks and working on a computer were perceived less by the children. In terms of the gender role concepts, the study confirmed that depending on the role performance of the male childcare teacher, the children in the male childcare teacher's class had better understanding than those children in the female childcare teacher's class. In order to secure the children's right to participate specified in the convention of the rights of the child, the study applied not only the interviews with the children but also their drawings to the analysis, and that was what led the study to an in-depth discussion on the perception of the children.

• The Journal of Information Systems
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• v.16 no.1
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• pp.179-200
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• 2007

In this research, we study how task and KMS fit influences on KMS performance in large corporations during its practical use. Based on the task-technology fit theory and information system success model, we developed a research model by considering the characteristics of KMS for supporting tasks. We try to verify how individual traits, task traits, and KMS Units affect task-KMS fit and how task KMS fit influences on KMS performance. We surveyed 212 employees who were using KMS and working for the large-sized manufacturing firms. We analyzed the collected data from LISREL 8.54 for Windows, and found the following significant results. First user satisfaction is increased when KMS provides knowledge to help to perform task rather than KMS' functionality. Second, user satisfaction is increased when KMS is suitable for performing task Hence, we verified task-KMS fit is an antecedent of user satisfaction. Third, task-KMS fit and user satisfaction have significant impacts on KMS performance. And user satisfaction affected more heavily on KMS performance than task-KMS fit did. As a result, we realized an individual performance can be improved when task KMS fit is high and, consequently, user satisfaction is increased. Forth while the usefulness of task-KMS fit is demonstrated, causal factors such as individual traits, task traits, and KMS traits significantly affect task-KMS fit. Formalization and knowledge trait we significant in enhancing user satisfaction, but KMS self-efficacy, autonomy, md system trait are not. These results indicate that task-KMS fit variable is useful as a measure of KMS performance as well as that of user satisfaction. Based on these results, we conclude that when KMS supports task activity, performance can be significantly improved by coordinating the task with KMS.

• Journal of the Economic Geographical Society of Korea
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• v.19 no.1
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• pp.68-82
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• 2016

Destination choice analysis is an important issue of transportation demand research. The current study analyses the influential factors for university students' trip destination choice. The university students differ from other population groups in many aspects. The study is concerned with shopping, leisure and amusement purposes of trips, other than obligatory trips such as going to school. University students' daily life differs from those of employees and middle and high school students in the sense that a lot of flexible activities are mixed with fixed activities such as work and school attending. A multinomial logit analysis investigates the significance of the impact of a set of variables including residential location, gender and income of the university student. The results show that these variables affect the destination choice of shopping, leisure and amusement. The analysis also provides interesting interpretation of the relationships of the variables with the location choices, which are particularly relevant to the university students.

• Informatization Policy
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• v.23 no.4
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• pp.3-23
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• 2016

Since Turing (1950) proposed the development of a machine or system that could think and communicate with humans, many engineers and scientists have made endless efforts to create machines and systems that can replace humans. This effort made the field of artificial intelligence. Recently, as many people have been interested in the 4th Industrial Revolution, research on artificial intelligence technology has been actively carried out not only in the university laboratories but also in the companies as the core technology for realizing the 4th Industrial Revolution. As the artificial intelligence technology has been penetrated deeply into our lives, it is true that our lives have become much easier and more comfortable than in the past, but on the other hand, we have begun to have various negative effects. In this study, we review the social changes caused by artificial intelligence in terms of intelligent products and services. By analyzing positive effects and dysfunctions in various cases of daily life and work environment, we try to identify main policy issues.

• The Journal of Korean Institute for Practical Engineering Education
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• v.3 no.2
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• pp.27-33
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• 2011

Recently, the most important paradigm is to prepare future and to protect the environment through the carbon savings occurs in everyday life and whole industry. For the success of this new paradigm, Korean government encourages the green certification and the development of green technologies and green growth as one of the important policies are adopted and implemented. Public agencies and companies establish the plans about the carbon savings and implement a lot of research has moved on using IT technology. There are some attempts in Korea to use as an electronic document instead of the use of paper document using these green IT and mobile devices. In this paper, the waiting sequence system using mobile phone is proposed as an example of practical engineering education for 'Low carbon, Green growth'.

• Proceedings of the Korea Information Processing Society Conference
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• 2001.10b
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• pp.1589-1592
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• 2001

일반적으로 아웃소싱은 비용절감이나, 경쟁력 확보를 목적으로 기업 외부에서 필요한 자원, 기술력 및 해결방안 등을 찾는 경영기법으로, 단순용역업무에서부터 기업의 핵심기능인 IT 분야에 이르기까지 폭 넓게 활용되고 있다. 특히 IT 아웃소싱은 일상적인 정보시스템의 운영 및 개선, 네트워크 운영 및 어플리케이션의 유지/개선 등을 외부의 전문가에게 맡겨 점진적인 서비스 수준의 향상과 비용의 절감을 유도하고, 내부자원은 핵심역량에 집중시켜, 기업의 경쟁력을 높이는 하나의 경영수단으로 각광 받고 있다. 본 논문에서는 실제 통신서비스업체의 IT분야를 아웃소싱한 사례 연구를 통해서 IT 아웃소싱의 추진 시 필요한 제반사항과 절차, 추진배경등을 알아보고, 아웃소싱 성과를 결정하는 중요 요소인 서비스 성과측정 모델에 대해 연구하였다. '90 년대 후반 통신시장개방, 본격적인 경쟁체제 돌입등 핵심역량강화 차원에서 시작된 아웃소싱은 통신업체 국내최초의 사례로 처음부터 예상치못했던 어려움과 추진과정에서의 시행착오도 많이 겪었다. 또한, 선진외국사례의 아웃소싱 계약사례 및 서비스수준을 평가하기위한 서비스 수준 약정서등 국내 통신업체 환경에 맞게 잘 짤여지도록 수많은 검토와 사례 연구를 통해 계약을 체결할 수 있었으며, 아웃소싱이후 예상되었던 많은 문제점들을 해결하기위해 아웃소싱 인력들의 의욕수준을 높이기위한 직무 재교육, Incentive 제도 도입, 서비스와 관련된 제반 프로세스 재정립 등을 통하여 소기의 성과를 이룩할 수 있었다. 특히, 통신업체 IT 아웃소싱의 성공요인은 계약적 구조적 측면에 해당하는 적정한 서비스의 평가와 이에 상응하는 대가의 지급방안에 대한 것이고 양 사가 만족할 만한 성과를 내가 위해서는 수직적관계가 아니라 제휴관계로서의 Relationship 을 유지할 수 있도록 이 두가지 모두를 고려 해야만 성공적인 아웃소싱 추진에 한걸음 더 나아갈 것이며, 아울러 향후에도 아직 미흡한 분야인 IT 아웃소싱에서 적정수준의 대가지급 방안 및 바람직한 Relationship 에 영향을 미치는 여러 가지 요인에 대해서도 살펴 봄으로써 IT분야의 Outsourcing을 검토하거나, 추진할 때 도움이 될 수 있도록 하고자 한다.

• Journal of the Korean Society for information Management
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• v.33 no.3
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• pp.287-319
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• 2016

Dispatch of ROK Armed Forces is a significant contemporary event that enhances the ROK's position in the international communities and ensures the solid national security by contributing international peace keeping operations. Indirectly, dispatch of armed forces also can contribute to strengthen the national defense. However, despite its importance, record management related to the dispatch is not done properly. Because variable records produced in the process of dispatching troops are transferred to distributed archives, searching or accessing each record is not easy and making a collection from a series of record related to certain dispatch is more difficult. Moreover, since most transferred records were produced in the public domain, production and management of record in the aspect of archive of everyday life is needed. In this paper, we summarize the current state of domestic records by dispatch procedure, organization, and dispatched troops. And we also explore the problem of record management.