• Title/Summary/Keyword: 이러닝 사용자 만족

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e-Learning Management Using System Thinking (시스템 사고를 활용한 이러닝 운영관리)

  • Lee, Jun-Hee
    • Proceedings of the Korean Society of Computer Information Conference
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    • 2011.06a
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    • pp.347-350
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    • 2011
  • 본 논문에서는 시스템 사고를 이용한 이러닝 운영 관리를 제안하였다. 효과적이고 체계적인 이러닝 운영관리는 사용자 만족과 밀접한 관계를 가진다. 사용자 만족을 통한 학습 성과의 극대화, 유지보수 노력의 절감, 생산성 향상 및 품질수준의 향상을 위해서는 시스템 사고의 도입이 필요하다. 일반적인 학습 전 단계, 학습 중 단계, 학습 후 단계로 관리되는 운영 프로세스 관리를 확장하여 자산관리, 보안관리, 백업관리, 장애관리, 업무 연속성 관리, 변경관리, 교직원 및 학습자를 포함한 이해관계자 관리 등을 포함하여 동태적인 운영관리가 필요하다. 특히 이러닝 운영관리가 교육성과에 미치는 영향이 크므로 운영관리에 대한 다각적인 접근이 필요하며 운영상의 활발한 정보 공유로 지속적인 서비스 품질 향상이 이루어져야 한다.

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The effects of computer self-efficacy, self-regulated learning strategy, and LMS quality on e-learner's satisfaction (이러닝 학습자 만족에 영향을 미치는 컴퓨터 자기 효능감, 자기 조절 효능감 및 LMS 품질)

  • Lee, Jong-Ki
    • Journal of Korea Society of Industrial Information Systems
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    • v.12 no.4
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    • pp.97-106
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    • 2007
  • According to the 2004 Sloan Consortium Report, distance education is the fastest growing sector of higher education. This study suggests a research model, based on an e-Learning success model, the relationship of the e-learner's self-regulated learning strategy, computer self-efficacy, and system quality perception of the e-Learning environment. As a result, perceived usefulness, perceived ease of use, and service quality effect on e-learner's satisfaction. In addition to, self-regulated learning strategy based on computer self-efficacy is also important variable regarding e-learner's satisfaction.

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AStudyofFactorsInfluencingon ServiceQualityandRe-usageIntentioninB2Ce-LearningSites (B2C e-러닝 사이트의 서비스품질이 재이용의향에 미치는 영향에 관한 연구)

  • Han Dae-Mun;Kim Yeong-Real;Kim Jong-Woo
    • Proceedings of the Korea Society for Industrial Systems Conference
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    • 2006.05a
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    • pp.151-164
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    • 2006
  • 최근 e-러닝의 확산 속도에 따른 많은 문제점도 발생되고 있으며 그중 가장 큰 이슈가 e-러닝 사이트에 대한 평가인데 즉, 제공하는 사이트의 서비스품질이 사용자들에게 얼마만큼의 성과를 통한 만족을 가져다 줄 수 있는지에 대한 문제이다. 이에 본 연구에서는 e-러닝의 사업 분류 중 일반인과 학생을 교육대상으로 하는 B2C e-러닝 사이트의 서비스품질 결정요인이 개인성과, 사용자만족, 재이용의향 등에 어떠한 영향을 미치는 지를 분석하고자 한다. 이러한 연구목적에 따른 결과를 토대로 e-러닝 사이트의 벤더가 사용자들에게 고품질의 서비스를 제공하기 위해 최우선적으로 고려해야 할 요인들과 전략적 시사점을 제시하여 실제적인 e-러닝의 활성화에 기여하고자 한다.

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Factors Influencing the Continuance Intention in the e-Learning Services (이러닝 서비스의 지속사용의도에 영향을 미치는 요인)

  • Jung, Chul-Ho;Kim, Han-Gook;Ha, Im-Sook
    • Journal of Korea Entertainment Industry Association
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    • v.5 no.1
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    • pp.65-72
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    • 2011
  • The major purpose of this study is to investigate the influencing factors toward continuance intention in e-learning services. For this purpose, we introduced Post Acceptance Model(PAM) proposed by Bhattacherjee(2001) as basic analysis framework. Based on the relevant literature reviews, this study posits seven characteristics, that is, contents quality, interactivity, expectation confirmation, perceived ease of use, perceived usefulness, user satisfaction, and continuance intention as key variables to describe the post acceptance behavior in e-learning services. Data have been collected from users who have used e-learning services and the research model and hypotheses were tested through covariance structural model analysis. The results of this study are summarized as follows. First, contents quality, interactivity, and expectation confirmation have positive influence upon perceived usefulness. Second, contents quality, interactivity, expectation confirmation, and perceived ease of use have positive influence upon user satisfaction. Lastly, perceived usefulness have positive effect on the user satisfaction, and perceived usefulness and user satisfaction positively related to continuance intention in e-learning services. The findings have significant implications for e-learning service providers and academic researchers.

Implementation of English Instructional Content using .NET Framework (.NET Framework를 이용한 영어 교육용 컨텐츠 설계 및 구현)

  • Jeon, Soo-Bin;Kim, Jong-Woo;Yang, Hyo-Jong;Jung, In-Bum
    • Proceedings of the Korean Information Science Society Conference
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    • 2010.06b
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    • pp.245-249
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    • 2010
  • 인터넷의 발전을 통해 빠르게 변화해가는 웹 환경에서 사용자들은 다양한 이러닝 시스템을 사용하고 있다. 사용자들은 하루가 다르게 변하는 인터넷 환경 속에서 다양한 요구 사항을 원하고 있으며 이를 만족 시키기 위해서는 이러닝 시스템 또한 그에 발맞추어 빠르고 유연한 기능 확장이 필요하다. 본 논문에서는 .NET Framework 라는 기술을 이용하여 시장의 요구에 대한 이러닝 시스템의 유연한 기능 확장을 제공한다. .NET Framework를 이용한 교육용 컨텐츠는 다양한 사용자 요구사항에 유연하게 대처 할 수 있을 뿐만 아니라 타 서비스와 상호작용을 할 수 있다. 또한 일반적인 이러닝 컨텐츠는 유아 및 초등학생들이 사용하기에 복잡한 부분이 많이 있을 수 있다. 본 논문에서는 이러닝 컨텐츠에서 벗어나 사용하기 쉽고 계속해서 학습에 관심을 줄 수 있도록 하는 이러닝 컨텐츠를 제안한다. 시스템을 구성하기 위해 Database를 설계하고 이를 기반으로 하는 3가지의 서비스를 제공한다. 추후 서비스 지향 구조를 기반으로 한 학습관리 시스템에 접목 시켜 기존 시스템 컨텐츠의 한 부분으로 사용할 예정이다.

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The Influence of B2C e-Learning Site Service Quality on Customer's Reuse Intention (B2C e-러닝 사이트의 서비스품질이 재이용의향에 미치는 영향)

  • Han, Dae-Mun;Kim, Yeong-Real;Kim, Jong-Woo
    • Journal of Korea Society of Industrial Information Systems
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    • v.11 no.5
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    • pp.245-260
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    • 2006
  • The e-learning market in korea has been growing rapidly over the past several years. We selects the variables well matched to service quality of e-learning site on the basis of independent variables of this study, sets the models as adding the factors newly noticed such as convenience of site use in e-learning. We also see the significance of the relationships between service quality of e-learning site, personal performance, customer satisfaction and customer's reuse intention.

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Moderating Effect of Learning styles on the relationship of quality and satisfaction of e-Learning context (이러닝의 품질특성과 만족도에 관한 학습유형의 조절효과)

  • Ahn, Tony Donghui
    • Journal of Digital Convergence
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    • v.15 no.12
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    • pp.35-45
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    • 2017
  • This study aims to explore the effect of quality factors and learning styles on users' satisfaction in e-Learning context. For this purpose, statistical methods such as reliability test, factor analysis, ANOVA, regression analysis were carried out using the survey data from university students. The quality factors of e-Learning were classified into contents, system, service, and interpersonal activities while learning styles were classified into positive-cooperative, self-directed, environmental-dependent, and passive styles. The results showed that each quality factors of e-Learning has a strong positive effect on user satisfaction, and self-directed group has higher satisfaction than other groups. Learning styles have moderating effects on the quality-satisfaction relationship, and especially, the group of passive learning style has a strong moderating effect on the interpersonal activities. Theoretical and practical implications and future research directions are drawn from these findings.

An Exploratory Study of e-Learning Satisfaction: A Mixed Methods of Text Mining and Interview Approaches (이러닝 만족도 증진을 위한 탐색적 연구: 텍스트 마이닝과 인터뷰 혼합방법론)

  • Sun-Gyu Lee;Soobin Choi;Hee-Woong Kim
    • Information Systems Review
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    • v.21 no.1
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    • pp.39-59
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    • 2019
  • E-learning has improved the educational effect by making it possible to learn anytime and anywhere by escaping the traditional infusion education. As the use of e-learning system increases with the increasing popularity of e-learning, it has become important to measure e-learning satisfaction. In this study, we used the mixed research method to identify satisfaction factors of e-learning. The mixed research method is to perform both qualitative research and quantitative research at the same time. As a quantitative research, we collected reviews in Udemy.com by text mining. Then we classified high and low rated lectures and applied topic modeling technique to derive factors from reviews. Also, this study conducted an in-depth 1:1 interview on e-learning learners as a qualitative research. By combining these results, we were able to derive factors of e-learning satisfaction and dissatisfaction. Based on these factors, we suggested ways to improve e-learning satisfaction. In contrast to the fact that survey-based research was mainly conducted in the past, this study collects actual data by text mining. The academic significance of this study is that the results of the topic modeling are combined with the factor based on the information system success model.

Practical Study on Learning Effects of University e-Learning (대학 e-러닝 학습효과에 관한 실증연구)

  • Kim, Joon-Ho
    • Information Systems Review
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    • v.12 no.3
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    • pp.19-48
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    • 2010
  • This study focused on characterizing various factors in order for learners to maintain their interests in learning and to maximize learning effects as the top priority purpose of university e-Learning, on the basis of results of conceptual studies on existing e-Learning and practical studies, and then on examining them practically. It also analyzed which factors would have greater influence on learning effects of e-Learning in general. Moreover, in comparison with existing numerous studies which examined only factor such as learning effects of e-Learning, it analyzed such things in detail according to division into three items such as learning satisfaction, learning transfer and learning recommendation. To achieve such purposes of the study, it characterized and set 3 factors such as learning contents, instructional design and user convenience on the assumption that such factors have a significant influence on learning effects of e-Learning. Moreover, the factor of learning contents includes 3 detailed elements, i.e., learning issue and objective, knowledge information, and consistency and propriety, and the factor of instructional design includes 4 detailed elements, i.e., interest and sympathy, interaction, contents presentation and explanatory strategy. Lastly, the factor of user convenience includes 2 detailed elements such as screen configuration, and check-up of contents and teaching schedule. According to analytical results, it showed all 3 factors such as learning contents, instructional design and user convenience have a significant influence on learning effects of e-Learning(i.e., learning satisfaction, learning transfer and learning recommendation). In more detail, it showed the learning issue and objective from the factor of learning contents have the greatest influence on learning satisfaction of e-Learning. Then, it is the most important to set the learning issue and objective with given priority to learners and set the learning objective estimable, in order to raise the learning satisfaction. It showed the contents presentation from the factor of instructional design on the learning transfer. Therefore, it is the most important to structuralize mutual relation and presentation orders to promote learning systematically and to let learners access to such things, for the purpose of raising the learning transfer. Moreover, it showed the interest and sympathy from the factor of instructional design has the greatest influence on the learning recommendation. Thus, it is the most important to promote learners' interests to the maximum using well-timed media, and to give a lecture enough to arouse learners' sympathy.

Key Factors Affecting Students' Satisfaction and Intention to Use e-Learning in Rwanda's Higher Education (르완다 고등교육기관 학생들의 e-러닝 만족도 및 사용의도에 영향을 미치는 핵심요인 연구)

  • Violaine, Akimana;Hwang, Gee-Hyun
    • Journal of Digital Convergence
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    • v.17 no.5
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    • pp.99-108
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    • 2019
  • This study aims to explore key factors which influence user's decision-making on the adoption of e-learning. We integrated UTAUT and Information Success Models to test that four independent factors affect student satisfaction to use e-learning in Rwanda's higher education. Data was collected by surveying students of University of Rwanda and Protestant Institute of Social Sciences (n=206). The analysis results showed that performance expectancy, facilitating conditions and effort expectancy except for social influence have a significant effect on students' satisfaction. This can help university administrators understand the factors that influence students' adoption of e-learning and incorporate these results into Rwanda's e-learning design and implementation. In final, Rwanda's government can contribute to establishing the e-learning policy and allocating its relevant resources centered on student needs.