• Journal of Digital Convergence
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• v.18 no.6
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• pp.501-511
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• 2020

This study examined the relationship between emotional labor, job stress and job performance for 226 social workers. The main results are as follows. First, the degree of attention to emotion expression, a sub-concept of emotional labor, had a positive effect on role conflict, a sub-concept of job stress, and emotional disharmony had a positive effect on role overload and role conflict. Second, attention level, emotional disharmony, and frequency of emotional labor, which are sub-concepts of emotional labor, did not have a statistically significant effect on both job performance and sub-concepts, role conflict, role conflict, and job ambiguity. Third, role overload and role conflict, which are sub-concepts of job stress, have a statistically significant negative impact on both in-role performance and out of role performance.

• The Journal of the Korea Contents Association
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• v.22 no.10
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• pp.851-860
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• 2022

Catholic nuns are under a lot of role stress while living as a monk, which leads to psychological burnout, causing negative effects. This study confirmed which sub-factors of the role stress of Catholic nuns has a greater effect on psychological burnout, and analyzed whether resilience has a moderating effect on psychological burnout. As a result of a mail survey of 234 catholic nuns, first, role stress could be confirmed according to the period of catholic nuns' life in the capital and the roles of internal and external apostles. In particular, when the life of the capital was less than 20 years, they felt different from the role ambiguity. Second, it was found that the role stress of catholic nuns had an effect on psychological burnout, and role ambiguity, role conflict, and role all had an effect on psychological burnout. In particular, role ambiguity was found to have the greatest effect, causing greater psychological burnout of role ambiguity than role. Third, in the relationship between role stress and psychological burnout, resilience had a moderating effect This study suggests that reducing the role ambiguity of nuns is the most important, and that it is necessary to improve resilience as a way to reduce psychological burnout. Above all, it is meaningful in that it targets nuns who are difficult to access easily.

• The Journal of the Convergence on Culture Technology
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• v.5 no.3
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• pp.139-145
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• 2019

This study investigates the factors of job stress from working environment of employees' in the IT relative industry and explore its effects on both job involvement and affective commitment. 15 companies and individuals(IT freelancers) working in Seoul and Gyeonggi Provence were chosen for this study. Data were collected for 4 weeks from May 27 to June 28, 2019. A total of 400 employees' were attended in this research and finally 352 samples were used for the empirical analysis. The result of this study showed that 'role ambiguity' factor and 'role conflict' factor among the job stress factors influence on job involvement. Moreover, all factors(overload, role ambiguity, role conflict) among job stress influence on affective commitment.

• Journal of Digital Convergence
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• v.14 no.5
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• pp.207-215
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• 2016

The objective of this study is to examine the relevance between Job Characteristic and Organizational Effectiveness by Job Stress. The proxy variable of the Job Characteristic are skill variety, task identity, task significance, task autonomy, and task feedback. The proxy variable of Job Stress are role conflict, role ambiguity, and role overload. And the proxy variable of Organizational Effectiveness are job satisfaction, organizational commitment, and turnover intention. The sample consists of 379 data belonging to manufacturing and service industry located on Busan, Ulsan, and Gyungnam in 2015. The result of this study shows that there is difference on the relevance between Job Characteristic and Organizational Effectiveness according to the Job Stress. Therefore, it is more important to reduce the job stress to enhance the Organizational Effectiveness.

• The Journal of the Korea Contents Association
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• v.17 no.1
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• pp.611-633
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• 2017

This research was designed to verify the causal relationships between organization managers' unmet expectations and job burnout and the mediating effects of overcommitment based on the effort-rewards imbalance theory. It was also intended to evaluate the moderating effect of LMXSC on the relationship between overcommitment and job burnout. 172 branch managers working at commercial bank were selected as the target research group. This study was validated by The SPSS 24.0, the reliability was justified through the factor analysis, and the casual relationship was confirmed through the three-step regression. As a result, unmet expectations had a strong positive correlation with job burnout and overcommitment. Overcommitment had a strong positive correlation with the mediating effect between unmet expectations and job burnout. Moderating effects of LMXSC were not significant. This study showed the practical implication between unmet expectations, overcommitment, and job burnout. Additionally it exhibited the job design and management practice in manager groups where the importance of their role has been expanded. Lastly, we found the interdisciplinary implication from making an effort to elaborate the antecedent of variables.

• The Journal of the Korea Contents Association
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• v.9 no.12
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• pp.270-278
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• 2009

Most of previous studies on civil servants' stress factors and job satisfaction have been focused on low job satisfaction caused by stress from role relations and human relations. In case of fire officers, however, their stress is expected to be influenced by their unique job characteristics such as risk, urgency, stand-by, and shift. Thus, this study divided fire officers'stress factors into job-related factors (risk, urgency, stand-by, alternation) and role-related factors (role conflict, role ambiguity, role overload), and empirically analyzed how these factors affect their job satisfaction. According to the results of this study, fire officers' job characteristics and their roles in the organization had a significant effect on their job satisfaction. Particularly, among the job-related factors, urgency and stand-by had a positive effect on job satisfaction, and among role-related factors, role conflict and role overload had a negative effect on job satisfaction. In addition, fire officers' stress and job satisfaction were significantly different according to their job (fire fighting, rescue and first aid, fire administration, others), and according to their workplace (fire fighting headquarters, fire station, 119 safety center).

• The Journal of the Korea Contents Association
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• v.11 no.12
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• pp.190-205
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• 2011

The purpose of this study was to investigate the effects of the MICE industrial employee's job stressors on intent to leave and test of the mediating role of job satisfaction and job commitment. For the study, job stressors were defined 3 groups with 7 sub-factors, such as role stressors of role ambiguity, role conflict and role overload, task stressors of job routineness and job heteronomy, organizational stressors of job insecurity and distributive injustice. Data were collected from 303 MICE industrial employees in metropolitan area by structured questionnaires. Collected data were analyzed by AMOS 18.0 and findings are as follows. Firstly, on aspect of total effectiveness, the seven job stressors had harmful effect on intent to leave, especially organizational stressors had more serious effect on intent to leave than role stressors. Secondly, not only job satisfaction and job commitment had meditators role but also influenced on intent to leave directly. Thirdly, role ambiguity had effect on intent to leave indirectly through the job satisfaction, while role conflict and role overload had effect on intent to leave directly, and also indirect effectiveness on it through the job commitment. Fourthly, job routineness and job heteronomy had effected on intent to leave only through the meditators. Not only job insecurity and distributive injustice had influenced on intent to leave directly but also effectiveness on it indirectly through the meditators.

• The Journal of the Korea Contents Association
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• v.21 no.12
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• pp.662-675
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• 2021

In order to evaluate the effectiveness of the Jeollabuk-do social welfare errand center, this study focused on identifying the effects of users' personal characteristics and workers' job environment characteristics on user satisfaction. The data analyzed are survey data collected from users and workers at 11 social welfare errand centers in each city and county in Jeollabuk-do. In the detailed analysis, the first-level independent variable for the users' personal characteristics, the second-level independent variable for the worker's job environment characteristics, and the user satisfaction were set as the dependent variables, and then a hierarchical linear model analysis model was applied. As a result of the analysis, it was confirmed that households with disabilities, sense of job value, job stress, role overload, and salary satisfaction had a significant effect on the service satisfaction of users. The results of this analysis show that the characteristics of the job environment of the workers have a major effect on the satisfaction of service users. This suggests that there is a strong need for improvement in the fields.

• Journal of Energy Engineering
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• v.10 no.1
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• pp.17-23
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• 2001

전력산업 구조개편에 따른 발전부문의 경제급전 추구로 인하여 구 동안 가스산업에서 수급조절역할을 담당하던 발전용 수요의 감소로 수급불균형 심화가 예상되고 결국에는 저장설비의 구축에 막대한 자본이 소요될 것으로 보인다. 이에 본 연구에서는 분석모형을 통하여 이러한 영향들을 계량적으로 분석하고 그 원인을 밝힘으로써 전력산업 구조개편에 대응한 향후의 천연가스 수급정책 방향을 제시하였다. 연구결과에 의하면, 경제급전의 추구로 인해 발전용 수요가 기존 예측치 대비 약 40∼50% 수준으로 급감하여 소요저장탱크기수는 1∼2기 정도 감소하지만, 발전용 수요의 수급조절능력의 약화로 천연가스 수요패턴은 더욱 악화되는 것으로 분석되었다. 또한 필요수입 보전주의에 따른 가격결정방식의 소비자가격이 상승되는 것으로 보아 저장설비에 과다투자가 이루어지는 것으로 판단할 수 있다. 결국, 도시가스의 수요패턴이 현상태를 유지하는 경우, 발전부문의 경제급전시 가스산업에서는 수요패턴의 약화로 저장시설에의 과다설비투자가 불가피하며 이는 소비자가격의 상승으로 이어질 것으로 예상된다. 따라서 향후 가스산업에서는 다양한 수요관리 방안과 도입량 조절 등을 통한 수요패턴 개선노력이 시급할 것으로 판단된다.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.15 no.6
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• pp.3548-3556
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• 2014

The purpose of this study was to establish the basis for the smooth business conduction of journalists by identifying the impact of job stress on the emotional exhaustion and physical symptoms. The subjects of the survey were 124 journalists of the editorial department of 11 daily newspaper companies in Seoul and the reference period of the survey was from May 1, 2013 to Aug 31, 2013. Factor analysis, correlation analysis and multiple regression analysis were performed using SPSS Win 18.0 at the 0.05 significance level. According to the study, emotional exhaustion is related to 'excessive quantitative role'(r=.613, p<.001) and 'role conflict'(r=.0195, p<.05) and the physical symptoms are related to 'excessive quantitative role'(r=.219, p<.05) and 'career management'(r=.529, p<.001). The results may provide implications for arranging a health promotion program handling job stress.