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http://dx.doi.org/10.5392/JKCA.2017.17.01.611

Impact of Unmet Expectations on Manager's Job Burnout: Examination of the mediating role of Overcommitment  

Shin, Eung-Kyun (경희대학교 국제대학원)
Oh, Sang-Jin (서울종합과학 대학원대학교 경영학과)
Publication Information
The Journal of the Korea Contents Association / v.17, no.1, 2017 , pp. 611-633 More about this Journal
Abstract
This research was designed to verify the causal relationships between organization managers' unmet expectations and job burnout and the mediating effects of overcommitment based on the effort-rewards imbalance theory. It was also intended to evaluate the moderating effect of LMXSC on the relationship between overcommitment and job burnout. 172 branch managers working at commercial bank were selected as the target research group. This study was validated by The SPSS 24.0, the reliability was justified through the factor analysis, and the casual relationship was confirmed through the three-step regression. As a result, unmet expectations had a strong positive correlation with job burnout and overcommitment. Overcommitment had a strong positive correlation with the mediating effect between unmet expectations and job burnout. Moderating effects of LMXSC were not significant. This study showed the practical implication between unmet expectations, overcommitment, and job burnout. Additionally it exhibited the job design and management practice in manager groups where the importance of their role has been expanded. Lastly, we found the interdisciplinary implication from making an effort to elaborate the antecedent of variables.
Keywords
Unmet Expectations; Overcommitment; Job Burnout; LMXSC;
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Times Cited By KSCI : 5  (Citation Analysis)
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