• Proceedings of the Korean Society of Computer Information Conference
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• 2016.01a
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• pp.141-142
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• 2016

본 연구에서는 자동차보험 회사의 고객센터 상담사를 대상으로 감정노동과 심리적 소진의 관계를 분석하였다. 그 결과 첫째, 고객센터 상담사들은 감정노동의 표면화 행위보다는 내면화 행위에 대한 스트레스가 더 높은 것으로 나타났다. 둘째, 심리적 소진은 개인의 특성에 따라 차이를 보였다. 정서적 고갈은 여성 상담사일수록, 개인적 성취감 결여는 고졸일수록, 1일 전화응대시간이 8시간 초과할수록, 월평균가계소득이 낮을수록 더욱 높아지는 것으로 밝혀졌다. 셋째, 상담사의 개인특성과 감정노동이 심리적 소진에 미치는 영향력을 알아본 결과, 감정노동의 표면화 행위가 높을수록 정서적 고갈을 증가시켰고, 월평균 가계소득이 높을수록 정서적 고갈을 감소시켰다. 개인적 성취감 결여는 감정노동의 표면화 행위가 높을수록, 1일 전화 응대시간이 많을수록, 높아지는 경향을 보였으며, 월평균 가계소득이 높을수록, 감정노동의 내면화 행위가 많을수록 개인적 성취감 결여는 감소되는 것으로 밝혀졌다.

• Asia-Pacific Journal of Business Venturing and Entrepreneurship
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• v.11 no.3
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• pp.145-155
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• 2016

The purpose of this study is to review the relationship between empowerment and innovative behavior, and the moderating effect of psychological ownership in small business. In order to verify and achieve the purposes mentioned above, questionnaire data are gathered and analysed from 315 employees in manufacturing enterprises of Kangwon-do province. Multiple regression and multiple hierarchical regression analysis were applied to test the proposed hypotheses: 1) the relationship between empowerment(meaning, autonomy, self-efficacy, impact) and innovative behavior(idea development, idea implementation), 2) the moderating effect of PO(psychological ownership for organization) on the relationship between empowerment and innovative behavior, 3) the moderating effect of PJ(psychological ownership for job) on the relationship between empowerment and innovative behavior. Empirical survey's findings are as follows; First, empowerment(meaning, autonomy, self-efficacy, impact) appeared to be positively related with innovative behavior(idea development, idea implementation). Second, there was no evidence of moderating effect of PO on the relationship between empowerment and innovative behavior. Third, meaning of work was more positively related with innovative behavior(idea development, idea implementation) in higher PJ group than in lower PJ group. Fourth, impact was more positively related with idea implementation in higher PJ group than in lower PJ group.

• Journal of Digital Convergence
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• v.18 no.11
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• pp.319-328
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• 2020

This study aimed to investigate the relationships between basic pychological needs, positive psychological capital, authentic leadership and psychological burnout of clinical nurses, and to identify the mediation effect of positive psychological capital and moderated mediation effect of authentic leadership. The participants were 182 clinical nurses at 5 general hospital located in M city from April 2020 to June 2020 by questionnaire survey. Data analysis was done by using SPSS WIN 23.0 program and SPSS PROCESS MACRO program(model 4 and model 7). This study shows that the basic psychological need had an negative effect on psychological burnout, and the mediating effect of positive psychological capital and the moderated mediating effect of authentic leadership were confirmed in the relationship between basic psychological need and psychological burnout. Therefore, in order to reduce psychological burnout of general ward nurses, it is necessary to develop strategy to improve basic psychological needs and positive psychological capital of nurses, and leadership program for authentic leadership of nurse managers.

• Korean Journal of Culture and Social Issue
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• v.25 no.1
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• pp.27-53
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• 2019

The purpose of this study is to investigate the influence of techno-overload and techno-invasion on emotional exhaustion and the mediating role of psychological contract breach. In addition, this study examines the moderating role of voice behavior in the relationship between techno-overload, techno-invasion and psychological contract breach. The results from 296 participants provided evidence that (1) techno-overload and techno-invasion are positively related to psychological contract breach, (2) psychological contract breach is positively related to emotional exhaustion, (3) psychological contract breach partially mediates the relationship between techno-overload, techno-invasion and emotional exhaustion, (4) voice behavior moderates the relationship between techno-overload, techno-invasion and psychological contract breach. Based on the results, implications of these findings, limitations, and future research are discussed in general discussion.

• The Journal of the Korea Contents Association
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• v.18 no.4
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• pp.541-549
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• 2018

The study aimed to research the impact of ethical leadership on the psychological ownership and organizational commitment of employees in deluxe hotels located in Seoul. It also tried to determine the mediating effect that the employees' psychological ownership has contributed to the relationship between ethical leadership and organizational commitment in hotel firms. For the purpose of empirical testing, 300 respondents from deluxe hotels were surveyed and the hypothesis was tested through regression analysis. The results of this study are, that ethical leadership affects organizational commitment and employees' psychological ownership has a mediating effect between ethical leadership and organizational commitment. The results of this study suggests building management systems that recognize the importance of ethical leadership and psychological ownership by employees for competitive advantages.

• Journal of the Korea Convergence Society
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• v.12 no.10
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• pp.219-233
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• 2021

The purpose of this study was to examine the relationship between calling, value of work, psychological ownership, and organizational citizenship behavior for 586 teachers. As a result of the study, calling did not have a significant effect on psychological ownership and organizational citizenship behavior. And value of work had a significant positive effect on psychological ownership and organizational citizenship behavior, and psychological ownership had a positive effect on organizational citizenship behavior. So psychological ownership had a partial mediating effect on the relationship between value of work and organizational citizenship behavior. Therefore, organizational citizenship behavior is reinforced when a value of work value and psychological ownership increase.

• The Journal of the Convergence on Culture Technology
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• v.8 no.6
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• pp.831-842
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• 2022

The purpose of this study was to examine the correlations among empathy, humor sense parenting self-efficacy and psychological control in Korean parents with a child. For research, 203 parents with a child under the age of 5 attending kindergarten in Seoul participated in this study. As a result of the study, parenting self-efficacy was the lowest and psychological control was the highest. In adittion, among 'empathy', 'humor sense' and 'autonomy support', 'guilt inducement' on sub factor of psychological control showed a significant correlations. In addition, 'cognitive empathy' on sub factor of empathy was significantly correlated with 'autonomy control' on sub factor of psychological control, and 'preference for humor' on sub factor of humor was significantly correlated with 'identical parenting' on sub factor of psychological control. Among parenting self-efficacy and 'autonomy support', 'guilt inducement', 'autonomy control' on sub factor of psychological control showed a significant negative-correlation. 'Difficulty in parental roles' on sub factor of parenting self-efficacy was negatively correlated with other factors except 'identical parenting' on sub factor of psychological control.

• Journal of Digital Convergence
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• v.12 no.3
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• pp.105-115
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• 2014

This paper aims to examine the mediating effects of psychological capital on the relationships between learning organization and innovative behavior. 310 sheets of questionnaires were gathered from the organizational members of the companies in 5 cities, including Seoul and Pohang and analysed using structural equation modelling technique. The results show followings: First, the human factor of learning organization has a significant influence to the innovative behavior and the psychological capital. Second, structural factor of learning organization has a significant influence to the psychological capital but does not have a significant influence to the innovative behavior. Third, the mediating effect of psychological capital has a significant partial effect between human factor of learning organization and innovative behavior, and full effect between structural factor of learning organization and innovative behavior. The results of this study implies that some guideline could be used in promoting learning organization and making implementing strategy.

• Journal of Digital Convergence
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• v.19 no.4
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• pp.329-338
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• 2021

The purpose of this study was to investigate the influences of parent-adolescent communication, positive psychological capital on the psychological well-being of adolescents. The data were collected from 234 middle school students living in G city. Data were analyzed using Pearson correlation analyses and hierarchical regression analyses. Results of the study are summarized as follows. Fisrt, parent-adolescent communication and positive psychological capital showed positive correlations with the adolescents' psychological well-being. Second, parent-adolescent communication and positive psychological capital effect on psychological well-being. Third, in terms of individual factors, resilience had the greatest effect on psychological well-being, followed by hope, open communication with a mother, open communication with a father, optimism, in that order. The result for the effects of parent-adolescent open communication and positive psychological capital on adolescent's psychological well-being highlights the important roles played by the parent-adolescent communication of environment variable, positive psychological capital of psychological variable in improving and adolescent's psychological well-being. This study contributes to the literature by proving fundamental insights into an adolescent's psychological well-being and happy life.

• Korean Journal of School Psychology
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• v.17 no.3
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• pp.307-332
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• 2020

The present study examined how the psychological well-being of young adults was affected by the perceived parental rearing attitudes and how self-concept clarity and the perceptions of emerging adulthood mediated this causal relationship based on Arnett's the theory of emerging adulthood. We specially focused on affectionate or rejective types of perceived parental rearing attitudes and possibility or instability perceptions of emerging adulthood. We performed survey research with 358 university students from six universities located in Seoul, and other cities in South Korea and analyzed collected data using SPSS 25.0 and SPSS Macro. As a result, we found correlational relationships between psychological well-being of emerging adulthood and other variables. Also, we found the mediating effect of the self-concept clarity in the relationship between the psychological well-being and the perceived parental attitudes: affectionate, rejective. However, we only found the mediating effect of the perceived possibility perception of emerging adulthood was significant in the relationship between the psychological well-being and affectionate parental rearing attitudes. Finally, we found a sequential mediation effect that the self-concept clarity and then perceived instability perception of emerging adulthood affected in the relationship between psychological well-being and rejective parental rearing attitudes of emerging adulthood. Based on results, implications and suggestions for counseling service and psychological education for university students faced emerging adulthood were discussed.