• Title/Summary/Keyword: 소통역량

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금융기관 내부마케팅 요인이 조직몰입과 고객지향성에 미치는 영향에 관한 연구

  • Kim, Jeong-Geun;Ha, Gyu-Su
    • 한국벤처창업학회:학술대회논문집
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    • 2016.04a
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    • pp.242-252
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    • 2016
  • 이 연구의 목적은 금융기관에서 실시하고 있는 내부마케팅 요인이 조직몰입과 고객지향성에 미치는 영향과 이들 요인들 간의 상관관계, 영향관계, 매개효과 등을 실증적으로 연구 분석하는 데 있다. 그동안 내부마케팅에 대한 연구는 여행사, 항공사, 호텔, 요식업 등 서비스산업 종업원을 대상으로 한 연구가 대부분이었으며, 금융기관에 대한 연구는 거의 미미한 편이었다. 특히 저금리시대와 인터넷전문은행의 신설 예고 등 금융환경의 급격한 변화에 따라 최근 금융기관들은 대고객 서비스 의 중요성을 인식하고 은행원에 대한 직무능력 향상과 사기진작을 위한 다양한 내부경영전략을 확대하고 있어, 이에 대한 연구는 필요하다고 판단된다. 이에 본 연구는 금융기관의 내부마케팅 요인으로 권한위임, 경영층지원, 의사소통, 팀웍역량을 주요 구성 요인으로 보고, 이들 요인들이 은행원의 조직몰입을 높이고, 나아가서는 고객지향성에 영향을 미칠 것이라는 전제로 실증분석을 하였다. 그 결과 내부마케팅 요인 중, 권한위임, 경영층지원, 팀웍역량은 조직몰입에 유의한 영향을 미치고 있으나, 의사소통은 조직몰입에 유의한 영향을 미치지 않는 것으로 나타났다. 또한 조직몰입이 고객지향성에 직접적으로 유의한 영향을 미치고 있으나, 조직몰입이 내부마케팅 요인과 고객지향성의 관계에서는 부분적인 매개효과가 있는 것으로 나타났다.

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Communication Network Analysis of General Corporate IT Staff : A Case Study of Company "K" (일반기업의 IT조직 내 직원간 의사소통 네트워크 분석: K사(社)를 중심으로)

  • Jeong, Cheon-Su;Shin, Kil-Hwan;Han, Woo-Chul
    • Journal of the Korea Society of Computer and Information
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    • v.16 no.11
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    • pp.219-232
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    • 2011
  • The purpose of this study is to give implications for cooperative network building for general corporate IT staffs as well as operational improvement of the IT organization which is a specialized unit in general company though analysis of characteristics of communication networks of the IT organization. 39 IT employees of company "A" were surveyed and interviewed, and the data collected were analyzed in a network analysis method. The analysis shows that a variety of networks were built across employees - e.g. strong/weak ties or centralized/decentralized structure - by each communication area. IT competency network was found weak ties. Career-rela ted network showed centralized and hierarchical characteristics. At the center of each network was positioned manager of each team. To address improvement of the findings, I presented the followings: more active networking over IT competency, enhancement of work centralization and collection of research data as to communication network of IT organization.

A Study on the Effects to the Communication Capability and the Accommodation of other person's Perspective for the Self Understanding, the Self Accommodation and the Self Communication -Centered on the University Students in Gungji-do and Seoul- (자기이해, 자기수용, 자기표현이 타인관점수용과 의사소통역량에 미치는 영향 연구 -서울, 경기도의 한국 대학생을 중심으로-)

  • Park, Sang-Hwan;Kim, Jang-Ei;Bang, Byung-Ro
    • The Journal of the Korea Contents Association
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    • v.16 no.7
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    • pp.410-422
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    • 2016
  • The purpose of this study intends that the contemporary university students would understand the importance and relationship of the Self-Expression as its appropriateness, the Self-Understanding and the Self-Accommodation as it is, and that it would conducive to enhance their Communication Capability and Accommodation to other's perspective on the base of these understandings. In accordance with the analyses of questioners and statistics as a methodology of this study, the tendency of the factors effective to the enhancement for the Communication Capability and the Accommodation to other's perspective will be found out and the meaning of the Self-Expression, the Self-Accommodation and the Self-Understanding will be analyzed by the standpoint of the enhancement of the Self-Competency. The result of this study reveals that a high distributed group for the Definitization of the Self-Conception is to have more the Self-Expression and the Self-Accommodation. As an enlightenment from this study, the Self-Expression and the Self-Accommodation shall have a mutual reliance and be influenced to the Accommodation of Other Person's Perspective. In case of the high distribution of the Self-Accommodation, where there is the both of the low distribution of the Self-Expression and the Self-Accommodation, the Accommodation of Other Person's Perspective is high. However, if there is the higher of the Self-Expression and the Self-Accommodation, there influences the better enhancement of the Communication-Capability, and there no effect to their mutual reliance. This study enlightens when it becomes at the stage of the Self-Accommodation, a respectable listening from others makes to accommodate other as it is and when it is wanted to raise the Communication Capability, it is required to improve the capability through the Self-Expression together with the Self-Accommodation.

A study on literature review of mathematical modeling in mathematical competencies perspective (수학 교과 역량 관점에서의 수학적 모델링에 관한 선행 연구 탐색)

  • Choi, Kyounga
    • Journal of the Korean School Mathematics Society
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    • v.20 no.2
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    • pp.187-210
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    • 2017
  • The animated discussion about mathematical modeling that had studied consistently in Korea since 1990s has flourished, because mathematical modeling was involved in the teaching-learning method to improve problem solving competency on 2015 reformed mathematics curriculum. In an attempt to re-examine the educational value and necessity of application to school education field, this study was to review the literature of mathematical modeling in mathematical competencies perspective. As a result, mathematical modeling could not only be involved the components of problem solving competency, but also support other competencies; reasoning, creativity-amalgamation, data-processing, communication, and attitude -practice. In this regard, This paper suggested the necessity of the discussion about the position of mathematical modeling in mathematical competencies and the active use of mathematical modeling tasks in mathematics textbook or school classes.

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BlockChain Technology Core Principle Education of Elementary School Student Using Gamification (게이미피케이션을 활용한 초등학생 블록체인기술 핵심원리 교육 탐구)

  • Kim, Jinsu;Park, Namje
    • Journal of The Korean Association of Information Education
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    • v.23 no.2
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    • pp.141-148
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    • 2019
  • We proposed a curriculum that can learn the principle of blockchain by using the gamification which can bring up the interest and concentration of the students by connecting the contents of the class with the game. The proposed method is to educate the blockchain in a game format and to solve the problem that can be easily accessed in everyday life by applying the blockchain. By strengthening the thinking ability of computing, By growing information processing capacity, communication capacity, and community capacity, students can naturally enhance their education capacity. It is expected that the blockchain curriculum using the proposed gamification can be used to improve the information curriculum.

Development of the Reading Guidance Course for Strengthening Core Competencies among College Students (대학생의 핵심역량 강화를 위한 독서지도 과목 개발에 관한 연구)

  • Lee, Myeong-Hee
    • Journal of the Korean Society for Library and Information Science
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    • v.46 no.3
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    • pp.79-102
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    • 2012
  • Higher educational institutions face an increasing demand for developing a renewed set of competencies of college students who will live in the knowledge-based society. However, relatively little is known about what constitutes the core competencies that college students need to develop and how we can improve them. Nine categories of core competencies required for college graduates were drawn from the previous research and examples of core competencies developed by other institutions. They are analytic thinking skills, problem-solving skills, communicating skills, collaborative working skills, and etc. A reading guidance course for strengthening core competencies, developed based on the teaching and learning methods was adapted to students of LIS for one semester. Implications of these and related findings are discussed.

Relationship among necessity, importance of creative teaching methods, and strengthening core competencies

  • Choi, Hye-Jung;Park, Jung-Hyun;Kim, Min-Jeong
    • Journal of the Korea Society of Computer and Information
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    • v.27 no.9
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    • pp.169-176
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    • 2022
  • This study was conducted to find out the relationship between the perception of the necessity and importance of creative teaching methods and core competencies in universities. A total of 142 people who voluntarily agreed to participate in the study were selected and surveyed using the Naver online questionnaire. It was found that the necessity and importance of creative teaching methods was related to the sub-factors of core competencies such as practical field competency, problem-solving competency, convergence competency, communication competency, job ethics, community consciousness. University education should actively introduce and apply creative teaching methods such as action learning and PBL, focusing on improving core competencies, which are actual abilities to be performed in the field.

Development of HTE-STEAM Constellation Education Program Using Astronomical Teaching Aid: Focused on Cultivating Core Competencies for Future Society through the Concept of Space and Time (천문 교구를 활용한 HTE-STEAM 별자리 교육 프로그램 개발 연구 : 시공간 개념을 통한 미래 사회 핵심역량 함양을 중심으로)

  • Ahra Cho;Yonggi Kim
    • Journal of the Korean Society of Earth Science Education
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    • v.17 no.1
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    • pp.34-48
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    • 2024
  • With the global rise in interest in competency-based education, the Ministry of Education of the Republic of Korea outlined six core competencies in the 2015 revised curriculum, essential for future society's 'creative and convergent talent'. This study introduces an HTE-STEAM constellation education program designed to develop the core competencies outlined in the 2015 revised curriculum and address the limitations of hands-on astronomy education. The program's effectiveness was assessed through a pilot test. The program was implemented at G Library, an out-of-school education site in Cheongju-si, Chungcheongbuk-do, targeting students from 3rd to 6th grade. The study's results include: First, the HTE-STEAM program significantly impacted all aspects of the STEAM attitude test except for 'self-concept', particularly influencing 'science and engineering career choice', 'consideration', and 'communication'. Thus, it has led to positive outcomes in the cultivation of future society's core competencies, including 'creative thinking skills', 'communication skills', and 'community skills'. Secondly, the HTE-STEAM constellation education program, despite covering the challenging concept of spacetime, was deemed easy by many students. Observations of students applying the spatial concepts they learned by using teaching aids suggest that the program was effective in enhancing students' understanding of the spatial structure of the sky and the universe. Additionally, this program aligns with the 2022 curriculum's updated standards for understanding the sky's spatial structure. Consequently, the HTE-STEAM constellation education program positively cultivates future society's core competencies and serves as a valuable complement to night observation practices in schools.

Analysis of 2015 Revised SW Curriculum in Elementary and Middle School based on Core Competency (핵심 역량 중심 2015 개정 초·중학교 SW교육과정 분석)

  • Ahn, Sung Hun;Lee, Sanghyeon
    • Journal of Creative Information Culture
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    • v.5 no.1
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    • pp.63-70
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    • 2019
  • In this paper, we analyzed 2015 revised curriculum for elementary school's practical art and middle school's information subject based on core competency. As a result, in 2015 revised curriculum for practical art subject, the ability to use information was well reflected in all achievement criteria and learning objectives. Also, problem solving ability and creativity·convergence ability were well reflected. In 2015 revised curriculum for information subject, the ability to use information was well reflected in all achievement criteria and learning objectives as like practical art subject. However, there were fewer learning elements to develop self-management ability. Therefore, it is proposed in this paper that the learning elements and teaching, learning activities and evaluation contents should be included in the SW curriculum, which can further enhance cooperative capabilities, self-management ability and communication ability.