Browse > Article
http://dx.doi.org/10.9708/jksci.2011.16.11.219

Communication Network Analysis of General Corporate IT Staff : A Case Study of Company "K"  

Jeong, Cheon-Su (Graduate school of Business IT, Kookmin University)
Shin, Kil-Hwan (Graduate school of Business IT, Kookmin University)
Han, Woo-Chul (Dept. of Industrial Management, Daelim University College)
Publication Information
Journal of the Korea Society of Computer and Information / v.16, no.11, 2011 , pp. 219-232 More about this Journal
Abstract
The purpose of this study is to give implications for cooperative network building for general corporate IT staffs as well as operational improvement of the IT organization which is a specialized unit in general company though analysis of characteristics of communication networks of the IT organization. 39 IT employees of company "A" were surveyed and interviewed, and the data collected were analyzed in a network analysis method. The analysis shows that a variety of networks were built across employees - e.g. strong/weak ties or centralized/decentralized structure - by each communication area. IT competency network was found weak ties. Career-rela ted network showed centralized and hierarchical characteristics. At the center of each network was positioned manager of each team. To address improvement of the findings, I presented the followings: more active networking over IT competency, enhancement of work centralization and collection of research data as to communication network of IT organization.
Keywords
Communication Network; SNA; IT Organization; IT Human Resource; IT Business; SNS;
Citations & Related Records
Times Cited By KSCI : 2  (Citation Analysis)
연도 인용수 순위
1 Bharadwaj, A. "A Resource based perspective on information technology capability and firm performance: An empirical investigation", MIS Quarterly,24,1, pp 169-196, 2000.   DOI   ScienceOn
2 Dhillon, G. and Lee, j., "Value Assessment of IS/IT Service Provision within Organizations", Proceedings of the 21st International Conference on Information Systems, pp.647-651, 2000.
3 N.H.Kweon, "Information and Communication charac teristics of Manpower, demand status and prospects", KISDI, 2001.
4 Freeman P. and W. Aspray, "The Supply of Info rmation Technology Workers in the United States", Computing Research Association, 1999.
5 J.H.Keum, "A Survey for Practical Usage of IT Manpower", KLI, 2003
6 D.B.Oh, "Principles of Organizational Communication", Seoul University Press, 1994.
7 N.J.Jo, G.H.Park, S.H.Park, "Effect of Psychological Style on Online Connectivity", KMIS, Conference of Fall, pp. 75-82, 2003.
8 D.W.Sohn, "Social Network Analysis", Kyungmunsa Press, 2002.
9 Stanley Wasserman & Katherine Faust, Social network analysis: Methods and applications, Cambridge University Press, 1994.
10 Richard V. Farace, Peter R. Monge, Hamish M. Russell, Communicating and organizing, Addison-Wesley, 1977.
11 H.G.Kym, J.H.Pyo, I.Y.Choi, "The Evaluation on The Effect of Communication and Shared Knowledge Between IS and Line Organizations to IS Performance", Vol 13-1, pp.197-210, 2003.
12 W,I,Shin, "A Study on the Effects of IT Business Employees' Uses of and Motives for In-Company Communication Media on Their Job Satisfaction", Master's Thesis of Yonsei University, 2006.
13 H.J.Lim, "Research Survey for Public awareness and values of society at the turn of South Korea", Institute for Social Development of Seoul University, 1996.
14 H.J.Kim, "Communication Networks and Organizations", Press & Society, Vol 3, pp. 67-91, 1994.
15 E.K,Jeon, "Analysis of communication networks of Korea National Open University Learning diagnostic", Doctoral Thesis of Seoul University, 1993.
16 S.Y.Park, N.W.Cho, "Individual and Organizational Effect of IT Human Resources on Career Satisfaction, Career Prospects and Career Commitment", Journal of CALS/EC, Vol 14-3, pp.88-89, 2009.
17 Jeanne W. Ross,Mathis B.C. & Dale L.G. "Develop Long-Term Competitiveness through IT Assets", Sloan Management Review, pp. 6-13, 1996.
18 H.Y.Jang, George A. Barnett, "Recognition of com munication networks and organizational climate", Journal of Korea Press, Vol 43-2, pp.285-319, 1998.
19 Rbbtoday,http://www.rbbtoday.com/article/img/2010/03/02/66041/97138.html
20 J.Y.Lee, "Network Analysis of the actual", Institute for Social Development of Seoul University, 1996.
21 Unger & Powell, "Supporting Families under Stress: The Role of Social Networks", Family Relations, 29, pp. 569-570, 1980.
22 Seibert, S. E., Kraimer, M. L, Liden, R. C. ,A "Social Capital Theory of Career Success", Academy Management Journal, 44, 2, pp. 291-237, 2001.   DOI   ScienceOn
23 Baker, W. E., Networking Smart: How to build relationships for personal and organizational success. New York: McGraw-Hill, Inc., 1994.
24 Rogers, E.M. & Rogers, R.A., "Communication in Organization", 1990., J.I.Lee's translation, Nanam Press, 1990.
25 Lin, N., "Social Resources and Instrumental Action", in: P. V. Marsden & N. Lin(Eds), "Social Structure and Network Analysis", Beverly Hills, CA, Sage , pp. 131-145, 1982.
26 Park, "Social structure of competition", KSA, Vol 33, pp. 789-817, 1999.
27 Y.H.Kim, "Social Network Analysis", Parkyoungsa Press, 2004.
28 Y.H.Kim, "Logical Framework of Social Network : Focusing on the structure and behavior", KSA, pp.31-68, 1987.
29 J.I.Youn, "Leadership is", Education & Science Press, 2004.