• Journal of Service Research and Studies
• /
• v.2 no.2
• /
• pp.115-123
• /
• 2012

Part of public arts, environmental sculpture not only enhance the beauty of a building, but also a landmark having intimate values with the city environment and symbolic meanings. 'Space storytelling' is not only a connecting bridge between the space and human, but also plays a role in promoting creation of story like a catalyst. Storytelling is expanding to many related industries and one of which is artistic structure, and the storytelling of residental space is getting widely applied to establish the competitive superiority. The purpose of this study involves logically examination the service deliver process of space storytelling based on the residential space. And this study expected to research the influencing factors about purchase and service delivery process of artistic structure.

• Journal of Service Research and Studies
• /
• v.1 no.1
• /
• pp.113-122
• /
• 2011

In this research, we developed an practical service module as a application which operating on the smart phones based on the Android operating system. The service module supports on the voice processing function and inquiry windows also. After some documents and screens related on system analysis, service module are designed and implemented. The details about these modules are explained. We can expect to enhance the learning effects of english words memorizing competence for smart-phone users.

• Journal of Service Research and Studies
• /
• v.3 no.1
• /
• pp.55-73
• /
• 2013

The purpose of this research is to find a solution for matching service between recruiting and job seeking of software developers. An efficient matching service solution is essential for acquiring solid global competitiveness in software industry and IT academia. An in-depth analysis on deep-rooted problems on mismatching has been performed. Past and present policies on mismatching solutions have been reviewed based on desirable co-growth structure. A new matching solution has been derived and a triple-helix strategy has been suggested. A survey result for 14 domain experts and 85 employees of large and small software companies shows that the suggested matching solution is useful. The results of this research can be used for finding a better matching service solution and policies.

• Korean System Dynamics Review
• /
• v.12 no.4
• /
• pp.125-156
• /
• 2011

The information service management models developed thus far have put their focuses mostly on technical dimensions of information systems (IS), finding their rationale from the goods-dominant logic (GDL) that IS as goods has value in itself. Information systems, however, is nothing more than a mechanism by which value is delivered to the users. According to the service-dominant logic (SDL), value is created and determined not at the time serve is made by the providers but at the time it is consumed by the users. The users therefore should be regarded as active value creators not as passive consumers of the value delivered by the providers. Based on the service-dominant logic, DISQM (Dynamic Information Service Quality Model) is developed. DISQM's backbone is designed in causal loop diagrams referring to and reinterpreting in systems thinking the 'Parasuraman, Zeithaml & Berry's GAP Model' and 'SERVQUAL' as an operational tool for the GAP Model, and the main IS success constructs are mapped onto the model exploiting the 'DeLone & MacLean's IS Success Model'. With VENSIM simulation software, this paper also shows how DISQM works in computer-simulation settings. After confirming DISQM's validity with the base simulation run, two scenarios are developed for the exemplary purpose and tested in terms of IS quality, service quality, and net benefits from the service for the public information service. Implications from the simulation runs are also discussed.

• Journal of Service Research and Studies
• /
• v.6 no.3
• /
• pp.79-90
• /
• 2016

Wireless internet service is an important factor to support all industries. In order to connect and use the smart phones or the laptop via a wireless Internet connection, it has been increasing the hacking risks associated with it. As information spills through the DNS address modulation of the Internet router, hacking threats through a wireless router is present. In this paper, we are dealing with the hacking technique utilizing the overall vulnerability of a wireless LAN. We analyzed the need for the wireless LAN security through WEP encryption algorithm and the improved encryption algorithm. In addition, we presented a countermeasure against these hacking technologies which is WEP Crack using wireless vulnerability hacking technology, DDoS attacks, DNS Spoofing.

• Journal of Service Research and Studies
• /
• v.7 no.2
• /
• pp.43-51
• /
• 2017

The first goal of this study is to confirm validity and reliability of service innovation and service performance concepts in Chinese service industry and to verify positive relationship between the two concepts empirically. Furthermore, as the second goal of this study, we tried to check if cost leadership strategy and differentiation strategy have positive moderate effect on the relationship. Based on the results of survey on 203 Chinese service companies, we verified that service innovation and service performance are valid concepts and that the former has positive effect on the latter and, additionally, differentiation strategy, not cost leadership, showed positive moderate effect on that relationship.

• Journal of Service Research and Studies
• /
• v.7 no.1
• /
• pp.15-26
• /
• 2017

The current research investigates the strategies for fostering service industries from the service's nature perspectives. Because the service industry is broad and heterogeneous in nature, if service's nature is not considered in building strategies for developing service industries, it would have a limited perspective, and thus, it would be difficult to foster large growth in service industries. In addition, not considering service's nature would not encourage synergy among service sectors nor encourage innovative development among individual sectors. Therefore, we need to understand that different service sectors are all under the umbrella for service industries, and consider the service's nature. The current research considers the service's relational, bidirectional, horizontality, and harmonization nature of services, and also, intangibility, inseparability, heterogeneity, perishability were considered in suggesting strategies for fostering service industries. These results can be used to developing governmental policies for developing service industries.

• Journal of Service Research and Studies
• /
• v.8 no.4
• /
• pp.31-51
• /
• 2018

The objective of this study is to suggest the measures for providing the personalized recommendation service, by analyzing the effects of personalized recommendation service of OTT service on the relationship strength and customer loyalty, and also to verify the differences in meanings of personalized recommendation service in accordance with the type of contents. In the results of this study, the personalized recommendation service has significant effects on the customer loyalty with the mediation of relationship strength, and in accordance with the type of contents mainly used by customers, there are differences in the effects of personalized recommendation service on the customers. Personalized recommendation service could be used as a tool for strengthening the relationship by inducing the commitment, which could improve the customer loyalty. When the contents have more active communications with customers, personalized recommendation service could largely contribute to the improvement of loyalty.

• Journal of Service Research and Studies
• /
• v.7 no.1
• /
• pp.1-14
• /
• 2017

Despite that Korea has tried 50 years of service development policies, the result has been unsatisfactory. Borrowing the policy stream model of policy change and narrative policy framework one tried to explain the weaknesses of the policy process for the service development policies. Before 2000 lacking knowledge resulted in poor policy narratives while after 2000 despite sufficient knowledge base and well articulated narratives policy window would not open. Adversarial politics under conservative party caused the window to be closed. One suggests that paradigm shift in value and world view treats is necessary to overcome the policy failures in service development policy. According these analyses one expects a new initiative of policy narrative construction.

• Journal of Service Research and Studies
• /
• v.2 no.1
• /
• pp.69-80
• /
• 2012

The process and product types of the service business are various. Though the communication and sharing for learning about experience and knowledge are very important, but up to the present, the academic and systemic research have not been activated in this field. Recently, the demand and supply in the service business are growing rapidly, the related researches by the scientific and systemic approach are required. In this study, based on the research of Ostrom's team (2010) which described the category and suggestions on the service innovation issues, in the service implementation area, some research theme candidates, research trends, and examples are introduced. In service implementation area, three theme are introduced such as Effectively branding and selling services, Enhancing the service experience through co-creation, Measuring and optimizing the value of service. Finally to the service strategy, development and implementation planning scopes, the theme of leveraging technology to advance service can be applied commonly.