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http://dx.doi.org/10.18807/jsrs.2017.7.1.015

A Study on Service Industry Development Policy by Service Nature  

Kim, Hyunsoo (School of Business Administration, Kookmin University)
Publication Information
Journal of Service Research and Studies / v.7, no.1, 2017 , pp. 15-26 More about this Journal
Abstract
The current research investigates the strategies for fostering service industries from the service's nature perspectives. Because the service industry is broad and heterogeneous in nature, if service's nature is not considered in building strategies for developing service industries, it would have a limited perspective, and thus, it would be difficult to foster large growth in service industries. In addition, not considering service's nature would not encourage synergy among service sectors nor encourage innovative development among individual sectors. Therefore, we need to understand that different service sectors are all under the umbrella for service industries, and consider the service's nature. The current research considers the service's relational, bidirectional, horizontality, and harmonization nature of services, and also, intangibility, inseparability, heterogeneity, perishability were considered in suggesting strategies for fostering service industries. These results can be used to developing governmental policies for developing service industries.
Keywords
Service Nature; Service Policy; Service Industry; New Economy; The Fourth Industrial Revolution;
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Times Cited By KSCI : 2  (Citation Analysis)
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