• Title/Summary/Keyword: 서비스의 품질

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Resource Allocation Information Sorting Algorithm Variable Selection Scheme for MF-TDMA DAMA Satellite Communication System (MF-TDMA DAMA 위성통신 시스템에서의 자원할당정보 정렬 알고리즘 가변 선택기법 연구)

  • Park, Nam Hyoung;Han, Joo-Hee;Han, Ki Moon
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.21 no.2
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    • pp.1-7
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    • 2020
  • In modern society, as technology has advanced and human life area has expanded, there has been an increasing demand for high-quality voice and video communications services without restrictions on time and place. In response to this demand, satellite communications systems that provide a wide range of communications and that offer multiple access are evolving day by day. In satellite communications systems such as Digital Video Broadcasting - Return Channel Via Satellite (DVB-RCS) and Warfighter Information Network-Tactical (WIN-T), the multi-frequency time division multiple access (MF-TDMA) demand assigned multiple access (DAMA) scheme is used for efficient resource allocation. In this scheme, since the satellite terminals periodically request resources from the network controller, and the network controller dynamically allocates resources, it is necessary to arrange resource allocation information from time to time. Shortening of the alignment time is a more important factor in a satellite communications system in which a long transmission delay occurs due to long-distance transmission and reception. In this paper, we propose a sorting algorithm variable-selection scheme that shortens the sorting time by cross-selecting the sorting algorithm based on a threshold value, while setting the number of frames in the MF-TDMA DAMA satellite communications system as the threshold value.

Research on the Medical Tourism Attributes by IPA (IPA를 이용한 의료관광선택속성 연구)

  • Ko, Seon-Hee;Park, Eun-Suk
    • The Journal of the Korea Contents Association
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    • v.12 no.4
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    • pp.438-447
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    • 2012
  • The objectives of this research are: to provide fundamental data for tourism policy and investigate medical tourism attributes by IPA(Importance-Performance Analysis) to attract Japanese medical tourists to Korea. Utilizing Japanese medical tourists as subjects of inquiry, this study evaluated the importance of medical tourism selection attributes and the rate at which these attributes were performed. Consequently, this study deduced 'convenience, service quality, differentiation, approximation' factors by factor analysis as well as the ranking among each selection attributes using T-test. The importance-performance analysis showed 'Concentrate Here' in quadrant I, 'Keep up the Good Work' in quadrant II, 'Low Priority' in quadrant III and 'Possible Overkill' in quadrant IV. The results show that "Concentrate Here" part in quadrant I is reservation procedure rapidity and information system simplicity. This means that these attributes are very important but they indicate low performance. Thus, concentration among tourism managers should be focused along these attributes. The study, then, suggests that employee who speaks Japanese fluently should be arranged during reservation procedure. Furthermore, Japanese class should become mandatory during basic employee training to improve reservation procedure rapidity. Moreover, clinic websites should concentrate on accessibility of Japanese users in such a way that they can consult their needs on line. Finally, managers should find diverse ways to bring about good service rapidly and conveniently.

The Effects of Emotional Labor of Contingent Workers on Job Burnout, Job Satisfaction and Turnover Intention in Foodservice Industry (비정규 종사원의 감정노동이 직무소진, 직무만족 및 이직의도에 미치는 영향에 관한 연구 -경기남부 외식업체를 중심으로-)

  • Jeon, Young-Chul;Lee, Sang-Hee
    • The Journal of the Korea Contents Association
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    • v.16 no.10
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    • pp.226-234
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    • 2016
  • This study aimed to research the effects of emotional labor of contingent workers in foodservice industry on job burnout, job satisfaction and turnover intention, and to achieve the purpose that it was needed to analyze the factors of emotional labor to research the effect of emotional labor on job burnout, and to research the effect of job burnout on job satisfaction and turnover intention. Data were collected from foodservice restaurants located in southern Gyeonggi province by face-to-face interview. The questionnaire was distributed of the 300 copies and used 271 in the analysis. The results are as followed; First, the factors of emotional labor were surface acting and deep acting. Second, surface acting had positive significant influence on job burnout. Third, deep acting had negative significant influence on job burnout. Four, job burnout had negative significant influence on job satisfaction and job burnout had positive significant influence on turnover intention. This research requires many studies about deep acting of contingent workers in foodservice industry.

The Effect of Attribute Selection of Local Specialty Food on the Customer Satisfaction and Behavioral Intention - Focused on Gangneung Area - (지역특산음식 선택속성이 고객만족과 행동의도에 미치는 영향 -강릉지역을 중심으로-)

  • Kim, Se-Kyoung;Yoon, Deok-Ihn;Kim, Hyeong-Il
    • The Journal of the Korea Contents Association
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    • v.18 no.7
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    • pp.338-349
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    • 2018
  • The purpose of this study was to investigate the effect of local food selection attributes on customer satisfaction and behavioral intention. The purpose of this study was to investigate the effect of local food selection attributes, customer satisfaction, Respectively. The purpose of this study is to investigate the relationship between the variables and the structure of each variable through literature review. The questionnaire survey was conducted on 249 consumers who used specialty food through local food restaurants and local festivals in Gangneung. Respectively. Data were analyzed by frequency, exploratory factor analysis, reliability analysis, correlation analysis, and regression analysis using SPSS 20.0 statistical program. The purpose of this study is to identify the factors that select local specialty foods and to provide them as basic data for increasing the number of tourists through local specialty foods and revitalizing the local economy. I would like to present a marketing strategy. In particular, consumers who have used local specialty foods must come up with a marketing strategy that will maximize customer satisfaction, and it is necessary to revitalize the taste, quality, and best service of food.

A Study on the Development of the System for the Road Occupation Permit Information Management (도로점용허가 정보관리를 위한 도로점용시스템 개발에 관한 연구)

  • Kim, Young-Jin;Kim, Byung-Kon;Jeong, Seong-Yun
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.14 no.12
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    • pp.6495-6503
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    • 2013
  • This paper presents a study on the development of a web-based system for the road occupation permit information management. For the development of this system, the survey of information system related to a road occupation permit, an analysis of road occupation business process, the definition of the road occupation permit data, the development of the system, and the application of the system to the work-related to road occupation permit were conducted consecutively. In an analysis of the road occupation business process, the statutes, such as the road act were investigated, work examples of the road management agent were reviewed, and a survey targeting staff and citizens was carried out. The information classification code to represent the attributes of the data was developed to manage the information in each road occupation permit process, and the metadata was defined considering the hierarchy relationship of the information. The road occupation and access system was developed based on the information classification code and metadata to reflect the user requirements. The System was applied to the Regional Construction and Management Administration and Branch Office belonging to the Ministry of Land, Infrastructure and Transport Affairs. By replacing the business process based on paper documents to the business process based on the information system, it is expected that the service of the civil petition be upgraded and the business process of the road occupation permit be reformed.

A Study on the Job Aptitudity of Fashion Salesperson (패션 판매원의 직무적합성에 관한 연구)

  • Chung, Ihn-Hee;Park, Kyung-Ok;Lee, Mi-Jeom;Min, Kyung-Sun;Kang, Jin-Koo
    • Journal of Distribution Research
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    • v.10 no.2
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    • pp.73-97
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    • 2005
  • The importance of emotional factors like as product aesthetics, branding strategies and service quality is increasing in today's marketplace. At the point of fashion product purchases, emotional factor is mainly related to personal selling. Rasearches related to job aptitudity of fashion salesperson are necessary as their role becoming more serious. This study was designed (1) to determine factors of job aptitudity of fashion salesperson; and (2) to examine relations between job aptitudity of fashion salesperson and other variables: demographics, job statistics, fashion involvement fashion innovativeness, ongoing information searching and job satisfaction. As a result, job aptitudty of fashion salesperson was determined into six dimensions by factor analysis: product knowledge, professionalism, involvement to the present profession, marketing cooperator, customer orientation and self management. Marketing cooperator and product knowledge was relatively !ow compared to other aptitudity factors. This finding suggests that the special education programs including textile/fashion product knowledge and value of field information for fashion salesperson is needed to enhance the integrated fashion marketing. The job aptitudity of salesperson was correlated with fashion involvement, fashion innovativeness, ongoing information searching, and job satisfaction. The job aptitudity-related scales which showed significant relation to job aptitudity in this study could be used as the index to examine the job aptitudity of potential employees of fashion retail company.

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Impact of National Culture on Service Quality Evaluations : Comparison of Korea and Anglo-Saxon Countries (국가문화가 서비스품질의 평가에 미치는 영향 : 한국과 영·미권 국가의 비교)

  • Nam, Sung-Jip
    • Journal of Distribution Science
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    • v.13 no.11
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    • pp.93-100
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    • 2015
  • Purpose - The objective of this research is to investigate whether national culture influences consumers' service evaluations. The services industry is receiving increasing attention from academia and practitioners as its position grows in global markets. Standardization or localization is a traditional managerial decision in global business. As the boundaries of services expand across national borders, firms are required to decide whether to standardize services or adjust to local needs. Though it is imperative to reflect global perspectives in marketing theories, these perspectives are mostly based on Western conceptualization of the world. Through a comparison of consumer groups from two culturally remote countries, service quality evaluation mechanisms are examined based on similar stimuli. The study tries to expand service marketing perspectives across national borders. Research design, data, and methodology - Eastern and Western countries are known to be culturally distinct. One Eastern and one Western country were chosen: an Anglo-Saxon country (the U.S., England, and Australia) and South Korea. In Hofstede's cultural dimensions, the differences between the two are pronounced. The Anglo-Saxon based countries share many similarities. Samples of the same sites are targeted. Questionnaires using a service quality scale (SERVQUAL) and a customer satisfaction scale were distributed. Utilizing Hofstede's typology of culture, the service evaluation mechanisms of the respondents from the two groups are evaluated. Three hypotheses are proposed from the review of the literature. These are service evaluation habits, importance of service quality dimensions for the individualistic/collectivistic countries, and strong/weak uncertainty avoidance cultures. Consumers from the individualistic countries are considered to care about themselves and demand a higher level of responsiveness and assurance. On the other hand, consumers from high uncertainty avoidance cultures are assumed to rely more on tangible questions of service quality, as these are the only predictable service quality indicators. A t-test and regression analysis are applied to validate the constructs. Results - The respondents from the Anglo-Saxon countries are more generous on service evaluations than Koreans. Researchers have indicated that Americans tend to give higher service evolution scores than European, Mexican, and Korean counterparts. The tendency is the same here. The sample from Anglo-Saxon countries demonstrated higher service evaluation scores on every dimension of SERVQUAL. For the second hypothesis, the respondents from the collectivistic culture rely less on core service dimensions (assurance and responsiveness) due to their tendency to place more value on group harmony than individual interest. However, the third hypothesis was not validated. Conclusions - The study attempted to expand the scope of service marketing to reflect cross-national perspectives. Service quality is known to have a strong influence on customer satisfaction and loyalty behavior. However, this research demonstrated that individuals from different cultural territories respond heterogeneously to the same stimuli. Scholars argue that national cultures are main factors in such deviated behavior. Scholars and global managers should be aware of differences in consumer value judgment mechanisms such as satisfaction, expectations, and perceptions.

Design of a Binding for the performance Improvement of 3D Engine based on the Embedded Mobile Java Environment (자바 기반 휴대용 임베디드 기기의 삼차원 엔진 성능 향상을 위한 바인딩 구현)

  • Kim, Young-Ouk;Roh, Young-Sup
    • Journal of Korea Multimedia Society
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    • v.10 no.11
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    • pp.1460-1471
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    • 2007
  • A 3-Dimensional engine in a mobile embedded device is divided into a C-based OpenGL/ES and a Java-based JSR184 which interprets and executes a byte code in a real-time. In these two standards, the JSR184 supporting Java objects uses more processor resources than an OpenGL/ES and thus has a constraint when it is used in an embedded device with a limited computing power. On the other hand, 3-Dimensional contents employed in existing personal computer are created by utilizing advantages of Java and secured numerous users in European market, due to the good quality in contents and extensive service in a commercial network, GSM. Because of the reason, a mobile embedded device used in a GSM network needs a JSR184 which can provide an existing Java-based 3-Dimensional contents without extra conversion processes, but the current version of Java-based 3-Dimensional engine has drawbacks in application to commercial products because it requires more computing power than the mobile embedded device. This paper proposes a binding technique with the advantages of Java objects to improve a processing speed of 3-Dimensional contents in limited resources of a mobile embedded device. The technique supports a JSR184 standard interface in the upper layer to utilize 3-Dimensional contents using Java, employs a different code-conversion language, KNI(Kilo Native Interface), in the middle layer to interface between OpenGL/ES and JSR184, and embodies an OpenGL/ES standard in the lower layer. The validity of the binding technique is demonstrated through a simulator and a FPGA embedding an ARM.

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A Centralized QoS Routing Architecture with No Dynamic Network State Information Exchange Overhead (동적 네트워크 상태정보 교환 오버헤드를 제거한 중앙 집중적 QoS 라우팅 구조)

  • Kim, Sung-Ha;Lee, Mee-Jeong
    • Journal of KIISE:Information Networking
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    • v.29 no.5
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    • pp.573-582
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    • 2002
  • We propose centralized server based QoS routing schemes, where a route server is responsible for determining QoS paths on behalf of all the routers in a routing domain. In the proposed server based schemes, the dynamic link QoS state information, which is required for a QoS path computation, is implicitly maintained at route server as it assigns or gets back QoS paths. By maintaining the network state information this way, we may not only eliminate the overhead to exchange network state update message but also achieve higher routing performance by utilizing accurate network state information in path computation. We discuss path caching techniques for reducing the amount of path computation overhead at the route server, and evaluate the performance of the proposed schemes using simulation. The simulation results show that the path caching schemes may significantly reduce the route server load. The proposed schemes are also compared to the distributed QoS routing schemes proposed in the literature. It has been shown that the proposed server based schemes not only enhance the routing performance, but they are also competitive with respect to routing overheads.

A Study on the Strategy to promote Geospatial Information Industry based on Users Requirements Analysis (수요자 요구 분석을 통한 공간정보산업 진흥 전략에 관한 연구 -전문가 설문조사를 중심으로-)

  • Seok, Sangmuk;Song, Ki Sung;Hwang, Jung Rae
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.17 no.7
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    • pp.400-409
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    • 2016
  • The geospatial information industry has the advantage of being able to converge with other industries to create new value. Therefore, efforts are underway to promote the growth of this dwindling national industry by endorsing policies and initiatives to promote its convergence with other industries. In this study, feedback was collected from experts in various fields through three rounds of polls using the Delphi method. The poll results were used to investigate the causes of hindrance to the growth of the geospatial information industry and to build a comprehensive solution to this problem. As a result, 27 strategies were constructed based on the users' requirements related to policy, data and service, including the demands for establishing public polling methods, enhancing data quality and advertisement. Since the coefficient of variance fell between 0.11 and 0.20 in the importance evaluation, an amicable consensus was reached between the experts. Considering that the convergence of industries is achieved through the integration of various types of technology and information, it is important to consider the requirements of users in different industries. In this respect, the results of this study will serve as a useful base for constructing mid-to-long term road maps to promote the development of the geospatial information industry.