• Proceedings of the Korean Society of Computer Information Conference
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• 2024.01a
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• pp.351-354
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• 2024

최근 온라인 학습의 비중이 증가함에 따라 온라인 학습 서비스의 일부인 온라인 상담 부분도 비례하여 증가하고 있으며, 많은 상담량으로 인해 상담 서비스의 품질이 저하되고 답변의 속도, 효율성도 감소하는 문제가 발생한다. 국내 교육기관에서는 서비스 개선과 사용자 맞춤형서비스를 제공하기 위해 다양한 연구를 진행하고 있으며 민원을 처리하는 챗봇 등 자동 답변 서비스 도입을 추진하고 있다. 챗봇 및 자동 답변 서비스는 서비스 제공자 입장에서 저예산으로 단순한 질문에 대하여 신속하고 효율적인 서비스를 제공할 수 있으며 서비스 이용자는 즉각적인 답변과 유사한 답변 예시를 확인함으로 질문을 빠르게 해결할 수 있는 장점이 있다. 국가 공공기관에서 제공하는 학습 서비스는 단순하고 반복적인 문의가 많고 정형적인 질의응답이 주로 등록이 되고 있다. 자동 답변 서비스는 이런 문제점을 해결할 수 있는 대안이 된다. 서비스 이용자가 등록한 문의를 기반으로 학습한 답변 서비스는 담당자의 반복된 업무처리 경감과 사용자의 답변감소, 일관된 답변처리로 서비스 품질개선에 큰 영향을 줄 수 있다. 본 연구에서는 사용자의 질문에 효율적인 답변 및 민원 처리 서비스를 제공할 수 있는 방법을 제시하며, 관리자의 업무능력 향상과 효율성을 위해 기간별 키워드 빈도수를 계산하여 Word cloud를 생성하여 제공함으로써 사용자들에게 일정 기간 내 빈도수가 높은 키워드 관련 공지 및 안내를 할 수 있도록 한다.

• Journal of Convergence for Information Technology
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• v.12 no.1
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• pp.66-75
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• 2022

In this study, the effectiveness of the employment support program provided by the university employment support center was evaluated. To this end, the 17 employment support programs operated by K University were divided into six dimensions, including corporate linkage, counseling, certification, employment support, and special lectures. As a result, all employment support programs were found to have more than average usefulness. By dimension, the usefulness was counted in the order of certification, employment support, overseas, special lectures, counseling, and business-related programs. Among them, programs related to business connection, special lectures, and counseling were analyzed as factors that increased the overall usefulness of the employment support program. Therefore, when planning a new program for the employment support center, it would be a desirable direction to plan programs related to business connection, special lectures, and counseling first.

• Journal of Industrial Convergence
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• v.22 no.6
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• pp.99-106
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• 2024

The author thought about how to explain visual functions in an easy-to-understand way to customers visiting the optical shops and provide easy customer consultation, and attempted to evaluate the usability and value of the educational webtoon for patient consultation by applying it to the optical shops's visitors. Survey study was conducted targeting 152 customers who visited optical shops A in Incheon from January to December 2023. In this study, consultation was conducted using educational webtoons to help the general public understand concepts that are difficult to understand, such as binocular vision function, the concept of heterophoria, prism lenses, and binocular balance. The areas of 'understanding', 'interest', 'usability', 'necessity', and 'expression of expertise' felt by the visitors who received counseling were scored and evaluated, and differences according to counseling method were evaluated using an independent sample t-test. Statistical verification was performed. When the optometrist only explained verbally, the score distribution was relatively low: 1.96 points for understanding, 2.06 points for interest, 2.96 points for usability, 4.20 points for necessity, and 3.19 points for expertise. When the optometrist provided explanations along with the book, understanding was 4.14 points, interest was 3.28 points, usability was 3.60 points, necessity was 4.17 points, and expertise was 3.55 points. When the optometrist explained with a webtoon, understanding was 4.57 points, interest was 4.96 points, usability was 4.18 points, necessity was 4.65 points, and expertise was 3.15 points. When explanations were given only verbally, all items showed the lowest scores, whereas consultations using webtoons showed 4 points or more (excellent) in all items except the 'expression of expertise' item. It is evaluated that actively using webtoons in various consultation situations that occur in optical shops will help increase customer interest and concentration.

• 건강소식
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• v.15 no.5 s.150
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• pp.2-7
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• 1991

매년 4월의 셋째주. 한국건강관리협회는 이때를 ‘건강관리 강조주간’으로 정하고 전국 20여개소에 가두 무료 건강상담소를 설치하여 각종 기본 건강검사 및 건강상담을 실시해오고 있다. 지난 4월 15일부터 1주일간 실시되었던 ‘91년도 가두 건강검사는 국민들에게는 건강관리의 필요성을, 협회에는 보다 활발한 검사의 필요성을 느끼게 해주었다. 총 1만여명에 대한 혈당검사혈액형검사혈압측정요검사기생충검사 등이 건강검사와 상담을 마친 서울지부 가두 무료 건강검사의 현장을 이번 호에 소개한다.

• Proceedings of the Korea Information Processing Society Conference
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• 2006.05a
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• pp.1227-1230
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• 2006

최근 여러 모바일 기기가 대중화 됨에 따라 이를 위한 여러가지 응용 소프트웨어의 개발과 연구가 활발하다. 모바일 기기는 기존 데스크탑 PC에 비해 휴대성과 이동성이 있어서 원하면 언제 어디서나 정보의 관리가 가능하다는 장점이 있다. 이에 본 논문은 유비쿼터스 환경에서 교육 현장이라면 언제 어디서나 필요한 학생들의 정보를 관리 할 수 있도록 하기 위한 임베디드 리눅스 기반의 학생 상담관리 시스템을 설계하고 구현하고자 한다.

• The Korean Journal of Elementary Counseling
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• v.7 no.2
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• pp.181-196
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• 2008

The purposes of this study were to develop vocational cards for elementary school children as a useful means to be applicable to elementary career counseling, to carry out a career counseling program by using vocational cards, and ultimately to determine the effect of the program on the career maturity of elementary schoolers. After job selection criteria were prepared in light of the characteristics of different occupations, changing business world and school children, how many number of vocational cards would be suitable for elementary schoolers was decided, and leading occupations were selected according to Holland classification in consideration of promising job list for the future, analysis of schoolbook and dream job among school children. And then what should be described on vocational card was determined, and their size was selected. Students who participated in the career counseling program based on vocational cards were significantly different in career maturity from others who didn't. To improve the reliability of quantitative approach, the students were asked to describe how they felt, and they made a positive assessment of the program as they found it to be interesting and of use for their understanding of themselves and business world. In conclusion, the vocational card for elementary middle-year students developed in this study catered to the career development stage of elementary schoolers, and the career counseling program using the vocational cards had a positive effect on enhancing the career maturity of children.

• Journal of the Korean Academy of Esthetic Dentistry
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• v.22 no.1
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• pp.74-82
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• 2013

In the modern society, the awareness of images is affecting the body-related consumer behavior through mass media such as TV and internet, and SNS that has grown explosively with the wide availability of smartphones. As a consequence, the demands for aesthetic treatments by patients who wish to improve their inferiority complex are increasing. Patients who want aesthetic treatments display more active inclinations than those receiving general treatments, and have the expectation for the improvement in images along with the anxiety over potential functional problems and satisfaction about the outcomes. In the consultation of the patient of aesthetic case, the basic starting point is that the surgeon and the patient recognize improvement points that the patient expects through the aesthetic treatment. The consultation starting from the viewpoint of the patient proceeds in a way that the consensus is reached through the medical approach, eventually finding the balance between ideals and naturalness. The consultation process from the initial meeting is established at each stage of treatment, at which the consultation is correctly recorded and shared by the surgeon and the care staff. In addition, the consistent policy is implemented from the initial consultation through to the maintenance care. Together, these will result in the consultation based on the true communications leading to the outcome that satisfies the patient, the surgeon and the care staff, rather than the one that gives the patient an unfounded hope and leads to the unsympathetic outcome. This article introduces the consultation strategy for patients of aesthetic case based on the sympathy with them through cases of aesthetic treatment by type.

• Journal of Digital Convergence
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• v.17 no.11
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• pp.557-567
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• 2019

This investigation was conducted to derive future recognition and future competency of career counselors using future workshops and to verify the effectiveness of improving future adaptability. For this purpose, the future workshop was conducted for 25 career counselors and the data written and the discussion contents of the future workshop were analyzed. For analysis, word frequency analysis and corresponding sample T-verification were conducted, and the main words were derived through consensus. The results, First, the keywords of future recognition showed high frequency of robot, artificial intelligence, leisure, education, convenience, and the disabled. Second, the future labor sites projected the most changes due to high technology. Third, at the career counseling site, professional career counselors and robot counselors related to the fourth industrial revolution are expected to appear. Fourth, future competencies of career counselors were derived from information processing ability, professional counseling ability, communication ability, and ethical consciousness. Finally, it was confirmed that the future adaptability of career counselors increases after participating in future workshops, and the future competencies derived from this study are expected to be used for job training of career counselors.

• Korean Journal of Family Social Work
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• no.55
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• pp.91-128
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• 2017

The purpose of this study is to develop an effective intervention strategy for marriage migrant woman in family therapy. For this purpose, we collected counseling cases of professional counselors who successfully completed counseling and attempted the qualitative analysis of treatment intervention strategies and effects. The results of the study were obtained by dividing the meaning units in the immigrant woman's statements made during the counseling process composed of a total of 6 sessions. The counselors were analyzed to have tried the following intervention strategies. They attempted the following six strategies: Helping emotional differentiation by searching for unresolved emotional problems, dealing with undifferentiation due to family projection process and love triangle, dealing with multi-generational transfer process of the original family relationship patterns and coping mechanism, shedding lihgt on ineffectiveness of inconsistent communication due to emotional oppression applying a communication model of MRI, switching client's awareness through reorganization, suggesting a way of communication that leads to real self. Such counselors' attempts resulted in positive changes and treatment effects were found to include first, cognitive insights and motivation for change, second, improved communication skills and third, anxiety reduction and self-differentiation. Due to their husbands' refusal to participate in counseling, marriage migrant women often get involved in counseling alone, so they tend to worry that the effectiveness of family therapy may be low but it was found that the proper intervention of the counselor could improve the ability of the wife to resolve conflicts, which would be a great help in solving problems such as family violence and this study is meaningful in that it provided the appropriate therapeutic intervention strategies needed.

• Industry Promotion Research
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• v.7 no.3
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• pp.1-8
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• 2022

Many companies are operating and introducing the research results that corporate counseling contributes to corporate profits and improves the effective welfare of workers. This study was conducted targeting business management experts. As a research question, first, is there a difference in perception among business management experts about business counseling? Second, what is an important marketing 7P mix for revitalizing corporate counseling? Third, there will be differences in the importance of the 7P mix for marketing among business management experts. The results of the quantitative study are as follows. First, business management experts had a positive perception about the intention and necessity of corporate counseling, and marketing was higher than production management by field. The consultation model prefers an external model, and medium-sized enterprises and small and medium-sized enterprises are selected as target companies, and service and manufacturing industries are selected as target industries. The topics are recognized as interpersonal relationships and job stress. Second, price mix, product mix, people mix, and process mix are recognized as important marketing mixes, but companies consider the price mix the most important. Third, there was a difference between corporate management experts in the promotion mix and process, and marketing recognized the promotion mix as important and the process mix was important for financial management. However, there is no difference in the mixes by field except for this, so it can be said that the perception of the marketing mix is similar. Through this study, it is meaningful to present the implications of the marketing mix for awareness and activation of corporate counseling from the corporate point of view.