• The Korean Journal of Elementary Counseling
• /
• v.9 no.2
• /
• pp.217-233
• /
• 2010

This study aimed to investigate the effects of stress and ego resilience on children's school adjustment and life satisfaction. The subjects were 339 4th-6th grade children in Chungnam and Daejoen. Data were analyzed by Pearson's correlation and multiple regression analysis. And structural equation model were used to verify the model of this study and to examine the mediating effects of ego resilience. Results were as follows: First, school adjustment and life satisfaction were correlated with stress and ego resilience significantly. Second, the model of this study fit well. Third, Ego resilience mediated the relationship between stress and school adjustment, and between stress and life satisfaction. And it moderated the effects of stress on school adjustment and life satisfaction. And the suggestions for education and counseling of children were discussed.

• The Journal of Korean Academic Society of Nursing Education
• /
• v.17 no.3
• /
• pp.524-535
• /
• 2011

유전 위험 사정과 상담서비스가 임상실무에 널리 적용되어 감에 따라, 다양한 비용효율 면에서 다양한 상담서비스 모델을 사정하고, 대상자의 임상 요구와 건강문제를 해결하는데 어떤 모델이 유용한 지 확인할 필요가 있다. 본 연구의 목적은 114건의 현장 관찰과 문헌고찰을 통하여 3가지 유전상담 모형을 분석하였다. 유전의학 전문가 모델, 유전상담사 모델, 임상연구전문가 모델을 중심으로 각 모델의 구조, 전문가의 역할 및 기능, 목표, 물리적 세팅, 교육도구 등을 분석하였다. 각 모형 안에서 환자에게 기대되는 결과 면에서 질적 서비스가 보장되는지 확인하기 위하여 이론적 분석을 실시하였다. 본 연구를 통하여 각 모형의 상담 전, 중, 후 환자 만족, 지식 변화, 상담 효과 및 커뮤니케이션 효과 등을 분석하였지만, 결론적으로 상담서비스가 이루어지고 있는 기관의 구조를 충분히 고려하지 않은 상태에서 최상의 서비스 모델을 제시하기 어려울 것임을 논의하였다.

• 월간 기계설비
• /
• no.2 s.199
• /
• pp.81-81
• /
• 2007

행정자치부(장관 박명재)가 지역예산을 집행하는 계약과정에서 발생하는 문제의 해결을 돕기 위해 마포구 공덕동에 소재한 한국지방재정회관에서「지방계약민원 종합상담센타」를 개설, 지난 1월 22일부터 민원상담서비스에 들어갔다. 이 센타는 2006년‘지방자치단체를 당사자로 하는 계약에 관한 법령’시행 이후 폭발적으로 증가하는 민원상담을 소화하는 한편, 서비스의 질을 높여 체계적·능동적인 민원서비스를 위해 개설 됐으며 △상담신청 → 1차상담서비스 → 진행상황 파악 → 미진한부분에 대한 사후 서비스 → 수범사례 전파의 순으로 서비스가 진행된다.「지방계약민원 종합상담센타」는 앞으로 자치단체, 교육행정기관, 건설업체 등에 대한 신속하고 품질 높은 민원상담서를 제공, 고객만족을 확대하고 제도적 건의사항이나 문제점을 즉시 파악해 정책에 반영할 계획이다. 한편 이날 현판 제막식에는 김경회 대한설비건설협회 상임이사를 비롯한 건설단체 임원 및 지방자치단체 시·도 계약담당 사무관, 시·도 교육청 계약담당 사무관, 행자부 산하기관 임원 등이 참석했다.

• Proceedings of the Korea Contents Association Conference
• /
• 2009.05a
• /
• pp.1229-1235
• /
• 2009

A call center is a place that an enterprise contacts with clients through information and communication technologies. It is, therefore, the integrated situation room that a consultant gives expert advice to clients using tele-marketing functions and communication technologies. Recently, the tendency of the enterprise is toward newly designing and improving the office layout in consideration of the psychology and the aesthetic intention of the personnel for a performance of the enterprise. In this paper, we study on the influence of a consultant seating arrangement on job satisfaction and immersion in order to maximize the job efficiency of the call center. Human-oriented office layout lead the consultants to be immersed in their job, to reduce stress, and to increasing the job efficiency.

• Journal of the Korean Society of Food Science and Nutrition
• /
• v.39 no.9
• /
• pp.1305-1312
• /
• 2010

The purpose of this study was to investigate the perception and satisfaction on the nutrition counseling service for patients consuming a therapeutic diet at hospitals in Busan. The subjects were 153 inpatients at five hospitals with over 400 beds each. The research was performed through the interviewing process using questionnaires conducted from January to February, 2008. In a total of 88 patients, 57.5% had experienced nutrition counseling and were through the motives of counseling with doctors 64.2% and themselves 29.3% of the patients. In the method of nutrition counseling, 58% of the patients had an individual counseling. In the patients' perception on the nutrition counseling, 75.0% of the patients understood very well, 83.0% of them perceived the explanation as very important, 79.5% were very satisfied and 78.7% were helped in nutrition-management. On a scale of 5.00 for the nutrition counseling satisfaction, the average scores were 3.80 for 'explanation of knowledge', 3.71 for 'cognitive communication skills', 4.05 for 'effective communication skills' and 3.60 for 'facilitation skills'. The items of low scores in the nutrition counseling satisfaction were 'follow up diet-therapy after discharge', 'providing to personalized nutrition information', 'presentation of specific menu' and 'methods of menu planning'. There were significant (p<0.01) positive correlation between perception and satisfaction on the nutrition counseling. Therefore, it was suggested that dietitians increase the patients' satisfaction on the nutrition counseling with developing the model based on the patient-centered counseling.

• The Journal of the Korea Contents Association
• /
• v.21 no.7
• /
• pp.558-566
• /
• 2021

This study was conducted to classify college students using games based on the stress, satisfaction and balance of basic psychological needs and to identify how gaming behaviors differ according to the divided clusters. This study used data of 447 college students who used games with the support of JangHoon Scholarship Foundation. As a result, the college students using games were divided into four groups with different characteristics according to stress, satisfaction and balance of basic psychological needs. Also, the level of gaming behavior was different according to the degree of satisfaction of basic psychological needs. The lower the stress and the higher the balance when the level of satisfaction was similar, the lower the level of gaming behaviors was. This study confirmed the importance of satisfactory balance of basic psychological needs as well as satisfaction, and supported the biopsychological perspective by suggesting that there are significant differences in gaming behavior according to clusters.

• Journal of the Korean hospital association
• /
• v.24 no.12 s.230
• /
• pp.33-37
• /
• 1995

• Proceedings of the Korea Information Processing Society Conference
• /
• 2012.11a
• /
• pp.472-473
• /
• 2012

수준 높은 공공서비스를 제공받고자 하는 국민의 권리의식이 향상되고 정보기술의 급속한 발전에 따라 고객의 요구사항이 다양하다. 신속하고 정확한 상담의 서비스를 제공하기 위한 수단으로서 콜센터에 대한 필요성이 높아지고 있다. 공공기관의 고객접점인 콜센터에서 근무하는 상담원들의 직무특성과 직무태도를 통하여 직무만족과 이직의도에 대한 상관관계를 분석하고자 한다. 이직의도를 낮추기 위해서는 상사의 관심과 지원이 중요한 요소로 나타났다. 본 연구의 의의는 고객접점을 운영함에 있어서 직무상 발생하는 스트레스를 효율적으로 관리하여 상담원의 직무만족을 증대시켜 이직의도를 낮추는데 기여하고자 한다.

• The Journal of the Korea Contents Association
• /
• v.18 no.11
• /
• pp.63-74
• /
• 2018

The purpose of this study was to develop a structural model to investigate the causal relationship between job stress, depression, life satisfaction, and self-compassion. A questionnaire survey was conducted on 314 practitioners working at D metropolitan offices of education affiliated counselors. The model fit and mediating effects between variables were tested using AMOS. This study found that self-compassion had a direct effect on depression and life satisfaction, and self-compassion mediated between job stress and depression as well as job stress and life satisfaction. Also, depression mediated between self-compassion and life satisfaction. These results showed the vicious cycle that individuals with high levels of job stress are more likely to experience lower levels of self-compassion, higher levels of depression, and lowers level of life satisfaction. This study discussed the strategy to reduce the stress and depression, improve the life satisfaction.

• The Journal of the Korea Contents Association
• /
• v.19 no.4
• /
• pp.12-29
• /
• 2019

The purpose of this study is to develop the scenario for implementation of the rule-based counseling chatbot and to verify its usefulness. For this purpose, counseling scenario for exploring problems triggering depression and establishing early counseling relationships was built and user evaluations for the rule-base counseling chatbot were conducted on 10 counseling psychologists. As a result, clear counseling structuring, appropriate use of selective and narrative responses, and active listening were identified as important components of counseling chatbot. To the next step, the usefulness of counseling chatbot developed in the previous step was examined with 78 college students. As a result, active listening was found to be an important factor in improving user satisfaction and positive mood change. In addition, through qualitative analysis of user evaluation, the unique advantages of counseling chatbot were identified and the limitations of counseling chatbot that should be overcome were identified. Based on the results of the study, the implications of the study and suggestions for future research were discussed.