• Title/Summary/Keyword: 사이버 상담

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Design and Implementation of web-based Cyber HelpDesk System (웹 기반 사이버 HelpDesk 시스템의 설계 및 구현)

  • Kim, Do Hyung;Jang, Ji-Hun;Lee, Seoung-Hyeon;Lee, Won-Goo;Lee, Hee-Kyu;Lee, Jae-Kwang
    • Proceedings of the Korea Information Processing Society Conference
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    • 2002.11b
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    • pp.1273-1276
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    • 2002
  • 슈퍼컴퓨팅센터는 현재 Cray T3E, NEC SX-5, Compaq SMP, IBM p690 등의 시스템을 보유하고 있으며, 1년 평균 600구좌 이상의 슈퍼컴퓨팅 서비스를 제공하고 있다. 이에 따라 사용자의 기본 시스템 사용법, 프로그램 컴파일, 디버깅 및 상용 프로그램 사용 관련 질의가 하루 평균 수십 건씩 이루어지고 있다. 이러한 사용자 상담 창구의 일원화 및 효율화를 위해 이미 HelpDesk를 운영하여 사용자 질의를 진화, 웹 게시판, 메일 등을 통하여 접수받아 처리하고 있다. 하지만, 이와 같은 방식은 같은 질의가 빈번할 경우 담당자가 동일한 질의 해결에 많은 시간을 소비하게 한다. 이러한 슈퍼컴퓨터 사용 시 발생하는 문제를 체계적으로 상담하기 위해 각 사용자 질의를 티켓(Ticket)이라는 한 개의 이벤트로 표시하고, 이러한 티켓에 의거 문제를 해결하기 위해 여러 관련 담당자 상호간에 협력할 수 있도록 사이버 HelpDesk 시스템을 구현함으로써 사용자에게 신뢰성 있는 서비스를 제공할 수 있게 하였다.

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A Case Study on Child-Centered Play Therapy for Young Child's Anger (분노하는 아동의 상담사례연구)

  • Kim, Tae-Sun
    • Industry Promotion Research
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    • v.7 no.3
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    • pp.65-70
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    • 2022
  • The purpose of this study was to investigate the child counselling process of a 5-year old girl with anger problem. Her mother had difficult on caring a child. The researcher conducted 47 session of child counseling through child-centered play therapy once per week during 14months for 40 minutes. Parent consultation session follwed for 10 minutes. The child expressed her aggression, control, desire of affection and power during the sessions. As a result, the child's anger decreased, and child-mother relationship improved. Finally, the child successfully adapted new school life. The mother reported that raising children was much easier than before. This study is meaningful that it is a case study of a child's intervention in counseling prior to her entering elementary school. This study showed her adaptive school lifestyle during the beginning of the first year.

Emotional Labor between Service Job vs. Non-Service Job and Effect of Emotional Labor on Depression and quality of Life (서비스직과 비서비스직의 감정노동 및 감정노동이 우울과 삶의 질에 미치는 영향)

  • Kim, Hwan;Han, Sumi;Choi, Hyera
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.20 no.4
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    • pp.177-188
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    • 2019
  • Emotional labor is the process of regulating feelings or emotions and expressing them in the way that fulfill job requirement. There have been many studies about characteristics or related variables of service workers' emotional labor, but are few studies comparing emotional labor between service workers and non-service workers. Therefore we are to examine the differences of emotional labor among the different types of workers. And as depression and lowered quality of life are well known negative consequences of emotional labor, we also intend to study the relationship between depression, quality of life, and emotional labor. Data were collected from 125 sales workers, and 186 cyber university full time students. And as to assure the student participants to be non-service workers, we limited the participant job as administrator, soldier or housewife. To compare differences of groups, one-way ANOVA was performed with Fisher's LSD as post hoc comparison. On overload in customer reception, service workers showed significantly higher scores, and on demand of emotional regulation/emotional dissonance/depression, both service workers and housewives showed significantly higher scores. Also analysis of multiple regression was performed, and the result showed that, emotional dissonance increased depression but decreased quality of life, while support/care increased quality of life, but decreased depression. With the result, implications and limitations of this study were discussed.

The Effect of Marital Conflict Perceived by Working Mothers on Children's Cyber Delinquency: The Mediating Effect of Adaptation to School Life (취업모가 인식하는 부부갈등이 자녀의 사이버 비행에 미치는 영향: 학교생활 적응의 매개효과)

  • Sang-Mi Han;Eun-Ju Kim;Yun-Hui Lee
    • Journal of Industrial Convergence
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    • v.22 no.5
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    • pp.69-78
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    • 2024
  • This study verified the relationship between marital conflict perceived by working mothers and the influence of children's cyber delinquency and the mediating effect of school life adaptation. For the analysis data, the 14th data of the Korean Children's Panel (2021) were used, and SPSS WIN 23.0 and PROCESS MACRO were used for analysis. The analysis method used the PROCESS MACRO Model Number 4 technique to verify the hypothesis, first, frequency analysis to understand the demographic and sociological characteristics of the survey subjects, second, technical statistics, correlation analysis to understand the technical statistics and correlations of major variables. As a result of the main analysis, first, it was found that marital conflict perceived by working mothers did not have a statistically significant effect on children's cyber delinquency. Second, in the relationship between marital conflict perceived by working mothers and cyber delinquency of children, school life adaptation had a complete mediating effect. Based on these results, it is significant in that it has presented basic data to prevent cyber delinquency problems before children who are active a lot online are exposed.

Influence of SNS Addiction tendency and social support on cyber violence in college students (대학생의 SNS 중독경향성과 사회적지지가 사이버폭력에 미치는 영향)

  • Jung, Eun-Yeong;Yu, Eun-Yeong
    • Journal of Digital Convergence
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    • v.16 no.12
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    • pp.407-415
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    • 2018
  • The purpose of this study is to investigate the effect of SNS addiction tendency and social support on cyber violence among college students. Data collection was conducted through a structured questionnaire for 330 college students and analyzed through SPSS 18.0 program. As a result of the analysis, SNS addiction tendency was low as $1.81{\pm}0.55$, social support was $4.00{\pm}0.78$ and cyber violence was $1.38{\pm}0.59$. There was a significant positive correlation between SNS addiction tendency and SNS posting frequency, and there was a significant negative correlation between social support and grade. Cyber violence increased as the tendency of SNS addiction increased, as social support decreased, and cyber violence decreased in the second and third graders compared to the first grade. For this purpose, it is necessary to strengthen cyber education and group counseling program suitable for college students and it will be necessary to make effort to raise self - control.

A Single Case Study of Enneagram Counseling for Adult Women Experiencing Interpersonal Conflict (대인관계 갈등을 경험하고 있는 성인여성에 대한 에니어그램상담 단일사례연구)

  • Bae, Na-Rae
    • Journal of the Korea Convergence Society
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    • v.13 no.4
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    • pp.293-298
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    • 2022
  • This study is a case study using the Enneagram counseling technique for adult women who are having difficulties in interpersonal relationships. As a result of the analysis, the client learned how to express emotions and thoughts without suppressing the interpersonal difficulties they are currently experiencing at work. Focusing on the current task, he looked at what he was obsessed with in the most difficult and difficult situation, and confirmed that he realized that he had become obsessed with the interaction of distorted emotions and thoughts of the ego. During the counseling process, the client looked back on herself and realized a new communication method, understood her personality change, social interaction and attitude change in order to restore confidence, and also showed changes in relationship formation with co-workers.

A Study on Information Literacy Evaluation Standard for Cyber Teacher (사이버 가정교사의 정보 활용능력 평가기준에 관한 연구)

  • Kim, Chul;Kim, Jeong-Rang;Park, Sun-Ju;Ma, Dai-Sung;Cheong, Eun-Ah
    • Journal of The Korean Association of Information Education
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    • v.13 no.3
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    • pp.383-391
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    • 2009
  • The goal of cyber teaching is to reduce the cost of private lessons, dissipate the educational disparity amongst regions, make classes apt to the given level of every group of students, make up for systematic defects of the public education, and ultimately strengthen its role. This study intends to analyze the capabilities of cyber teachers and clarify their qualifications, as the whole new e-Learning system is about to take root. In this study, the activities of cyber teachers are analyzed and some standards of applicability of cyber teachers, or the so-called ISSCT, are presented. Firstly, the activities are divided into teaching, counselling, process management, development of professionality. Based upon these four activities, nine tasks have been formed and the structure of 22 sub-tasks has been completed. This is the way the standards of applicability of cyber teachers are established in consideration with their activities. Secondly, the standards of information capability of cyber teachers have 53 elements in total, and the aforementioned ISSCT are presented in relation to the ISST, based upon the standards of information capability of cyber teachers.

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Effect of the Displaced Aggression on Cyberbullying Tendencies and the Moderating Role of Penetrator Sensitivity (전위된 공격성이 사이버불링경향성에 미치는 영향과 가해자 정의민감성의 조절효과)

  • So, Ye-Eun;Kim, Hae-Sook
    • Journal of the Korea Convergence Society
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    • v.12 no.6
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    • pp.205-215
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    • 2021
  • This study was to examine the effect of Displaced aggression and Justice sensitivity(victim sensitivity and penetrator sensitivity) on Cyberbullying tendency in 20s adult, and the moderating role of Justice sensitivity to identify psychological factors affecting a serious social problem, cyberbullying. The online survey was handed to 261 adults in their 20s for a month. First, Simple regression analysis shows that displaced aggression(F=62.55, p<.001) and victim sensitivity(F=29.61, p<.001) predict cyberbullying tendency. Second, hierarchical regression analysis by controlling the effects of sex, the perpetrator sensitivity has been shown to morderate the relationship between displaced aggression and cyberbullying tendencies(F=29.61, p<.001), and the effect of victim sensitivity has not been significant. In conclusion, that future studies need to consider the limitations of this study to ensure that the same results are shown in different age groups and also some approaches such as empathetic understanding could help to reduce cyberbullying.

Consideration for the Importance of Diseases Associated with Oral Medicine by Analyzing the Dental Cyber Consultation (사이버 치과 진료 상담을 통해 살펴본 구강내과 질환의 중요성에 대한 고찰)

  • Kim, Su-Beom;Jeong, Jae-Yong;Kim, Cheul;Kim, Young-Jun;Park, Moon-Soo
    • Journal of Oral Medicine and Pain
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    • v.33 no.4
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    • pp.317-322
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    • 2008
  • The moderners of industrial society suffer from various stresses, which bring about increase in prevalence of temporomandibular disorders, oral mucosal disease and chronic neuropathic pain, therefore, the number of patients seeking help of those symptoms tend to increase. The purpose of this study was to discuss the importance of oral medicine related disease by investigating questions that appeared in cyber consultation of Kangnung National University Dental Hospital web site. Among the nearly 2000 questions, the rate of questions related to oral medicine was 20.92%, and the rate of questions related to other departments were oral and maxillofacial surgery 16.87%, conservative dentistry 16.67%, orthodontics 14.02%, prosthodontics 12.25%, periodontics 8.36%, pediatric dentistry 4.93%, preventive dentistry 2.08% and otherwise questions 3.90%. Among the 403 questions related to oral medicine, the frequent questions were oral mucosal diseases 44.17%, temporomandibular disorders 41.19%, halitosis 4.47%, xerostomia 3.23%, other orofacial pain 2.23%, forensic dentistry 1.49% and otherwise questions 2.98%. From the higher rate of questions related to oral medicine compared with other fields of dentistry, we would consider that the people are considerably concerned about the oral medicine related disease, such as oral mucosal diseases and temporomandibular disorders.

Design and Implementation of Web Based Cyber Education System (웹기반 사이버교육 시스템 설계 및 구현)

  • 하태현;백현기
    • Proceedings of the Korea Society for Industrial Systems Conference
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    • 2000.11a
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    • pp.647-655
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    • 2000
  • 이 연구는 학교 교사가 직접 System을 운영할 수 있도록 함으로써 학교교육과 방과후 교육을 연계시키고 현장 교육 중심의 사이버교육이 되도록 함을 목적으로 했다. 현재 많은 가정에 고속의 전용선이 설치됨으로써 각 가정에서도 ON-Line 교육에 쉽게 접근할 수 있게 되었다. 가상학교, 가상수업에 관한 기존 연구들은 주로 시스템의 설계에 치중하여, 이러한 시스템을 도입하려는 일선 학교에 구체적인 도움을 주지 못하고 있다. 따라서 본 연구에서는 기존 연구들이 제시하는 가상수업의 구성요소 중 공통적인 것을 선택하고 학교 현장에서 수학 교육을 담당하고 있는 교사가 직접 이 사이트를 실험적으로 운영하게 함으로써 실제교육 현장에서 사용 할 수 있도록 하였다. 또한 수업과 관련된 주제로 토론을 하거나, 학습자료 파일을 업로드 및 다운로드 할 수 있게 하고, 다른 지역의 개인이나 학급과 편리하게 의사소통을 할 수 있게 하고 개인 상담을 할 수 있는 메일기능을 활용하여 교수-학습을 용이하도록 하였다.

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