• Journal of Industrial Convergence
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• v.20 no.10
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• pp.197-207
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• 2022

The purpose of this study is to identify factors that affect the cost of rehabilitation services for people with congenital disabilities. The subjects of this study were 712 persons who had a disability from prenatal life from data of the 2020 National Survey of the Disabled Persons. 19-40 years, middle-class economic status, monthly family income level, use of vouchers, satisfaction with service institutions, autistic disability types significantly contributed to the cost of rehabilitation services. Among them use of vouchers had the greatest influence on the cost of rehabilitation services. Therefore, in order to reduce the cost of rehabilitation services for people with the congenital disabilities, it is suggested to improve the target of the voucher program and to establish a rehabilitation service support system for the entire life span.

• International Commerce and Information Review
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• v.18 no.4
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• pp.55-78
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• 2016

In this study, service quality attributes of uTradeHub were classified based on the Kano model, and quality attributes that should be managed in priority to improve the service quality of uTradeHub were investigated using Timko's customer satisfaction coefficient(CSC) and average satisfaction coefficient(ASC). The results of the study are summarized as follows. First, as a result of classifying service quality attributes based on Kano model, 12 one dimensional qualities, 5 must-be qualities, 2 indifferent qualities were deducted, and many quality attributes of uTradeHub service were confirmed to be one dimensional quality to which is needed to be paid attention and paid more detailed attention to enhance service quality. Second, in the analysis result using Timko's customer satisfaction coefficient, "post processing for problems and complaints", "cost reduction", "efficiency of business processing" were ranked in the top of satisfaction coefficient, and they found to be quality attributes that customer satisfaction increases when service quality was satisfied. While, "post processing for problems and complaints", "interaction", "ability to respond promptly when problems occur" were ranked in the top of unsatisfaction coefficient, and they were analysed to be quality attributes that customer complaints increase when service quality was unsatisfied. Third, in the result of analyzing the quality attributes that should be managed in priority to improve the service quality of uTradeHub based on the average satisfaction coefficient(ASC), "post processing for problems and complaints", "cost reduction", "useful information" were ranked in the top 3, and they were classified as quality attributes that the satisfaction level increases more when they are improved than now, but the satisfaction level decreases when they are worsen.

• Journal of the Economic Geographical Society of Korea
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• v.15 no.4
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• pp.735-751
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• 2012

A study in which tourist attraction selection attributes of tourists are identified focused on experience of tourists in attraction site and relationship between impacts of tourist attraction selection attributes on satisfaction and behavioral intentions is examined is very necessary. Therefore, the purpose of this study is to investigate the impact of Daejeon ppuri park tourist attraction selection attribute on tourist satisfaction and behavioral intentions through survey targeting tourists after they visit Daejeon ppuri park. Relationship between impacts of tourist attraction selection attributes on satisfaction and behavioral intentions and mediated effect of image of tourist attraction in relationship between impacts of tourist attraction selection attributes on satisfaction and behavioral intentions are analyzed through empirical analysis. As the results of verification of the hypothesis in this study, 'activity and experience' and 'approach and cost' factors show higher impact on satisfaction in relationship between Daejeon ppuri park tourist attraction selection attribute and tourist satisfaction. In addition, it shows that 'activity and experience', 'approach and cost' and 'familiarity' factors have impact on behavioral intentions in relationship between tourist attraction selection attribute and behavioral intentions. Finally, it shows the significant mediated effect in relationship between tourist attraction selection attribute and tourist satisfaction depending on mediated effect of image of tourist attraction, but it does not work as mediated function in behavioral intentions.

• Journal of Korea Port Economic Association
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• v.25 no.4
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• pp.45-62
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• 2009

The purpose of this study is to analyze the components and to verify the relationship among internal marketing, job satisfaction, organizational commitment and turnover intention in international logistics firm. In order to achieve the purpose of this study, literature survey related to internal marketing, job satisfaction, organizational commitment and turnover intention was carried out and took an empirical analysis by the use of questionnaire method for employees in international logistics firm. The final results and conclusions are as follows; Internal marketing of international logistics firm was positively related to job satisfaction and organizational commitment. Internal marketing, Job satisfaction and organizational were negatively related to turnover intention. Through this results, to increase job satisfaction and organizational commitment, and to decrease turnover intention, it is necessary to concentrate on improving internal marketing strategy.

• Journal of the Korean Institute of Landscape Architecture
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• v.40 no.2
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• pp.64-73
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• 2012

The purpose of this research is to practically figure out the relationship between Natural Forest service quality on user's satisfaction and demand to revisit. The results are as follows: First, the agent service quality, facility, accessibility, and cost as factors of the Natural Forest service quality. These are all influenced positively for visitor's satisfaction by priority of agent service> accessibility> facility> cost. Second, the agent service quality, facility, accessibility are all influenced positively on visitor's demand on revisit by priority of agent service> accessibility> facility. But the cost doesn't make an influence on revisiting. Third, the visitor's satisfaction made it as an influence on revisiting demand positively. These are the results for the research m service quality, user's satisfaction, facility, accessibility, and cost of the 5 Natural Forest over the Kyung-buk Province. We finally figured out the agent service quality is the most important factor to improve the quality of Natural Forest facility. We are sure about the improvement of the agent service quality which will make it successful.

• Journal of Convergence for Information Technology
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• v.9 no.12
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• pp.302-312
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• 2019

The purpose of this study was to analyzed the effects of educational recognition sub-factors (necessity, utility, value, cost, adequacy) on the field usability and satisfaction and the correlation between each factor for 220 applicants who have taken the national technical certificate of cosmetologist (make-up). In the practical courses of makeup certificate, the most-used course was selected as beauty makeup. It found for improvement need cause there was a high necessity and there was a low recognition of the cost, the number of annual written and practical test in the recognition of certification education. In field usability 'Beauty make-up utilization' showed high recognition, and it showed high satisfaction for acquisition of certificate satisfaction, 'The salary' showed low recognition. The necessity, cost, adequacy among educational recognition sub-factor of the national technical certificate had a significant positive effect on the field usability and satisfaction, and showed the most effect as adequacy on the field usability and the cost on the satisfaction. Therefore, efforts are needed to reduce acquisition costs of certificate and improve highly available theories and technique for segmentation and specialization of make-up certificate.

• Journal of Venture Innovation
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• v.6 no.1
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• pp.1-16
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• 2023

Due to the progress of the 4th industrial revolution and the COVID-19 pandemic, the subscription economy was rapidly expanding. In particular, the subscription economy was expected to expand further as the servicing of products(servitization) rapidly progresses. In this study, we tried to empirically analyze the factors that promote and hinder the spread of the subscription economy from the consumer's point of view. To this end, based on the Service Profit Chain (SPC) model, which identified mechanisms leading from quality to satisfaction, loyalty, and performance, a research model was established by combining the framework of the Value-based Adoption Model (VAM), which covers both benefit and sacrifice factors. Usefulness and convenience were derived as benefit factors, and perceived risks and perceived costs were derived as sacrifice factors. The effects of these factors on satisfaction and continuous use intention were analyzed. For empirical analysis, a survey was conducted targeting people who have experience in subscription economy, and 300 effective samples were analyzed. The analysis was performed as a structural equation model using AMOS 24. As a result of the empirical study, it was found that convenience had a significant positive (+) effect on satisfaction. Perceived risk and perceived cost were analyzed to have a negative (-) effect on satisfaction. On the other hand, usefulness was found to have no significant effect on satisfaction. The influences affecting satisfaction were in the order of perceived cost, convenience, and perceived risk. Satisfaction was found to have a significant positive (+) effect on continuous use intention. The results of this study were considered meaningful in that they broadened the horizons of research by combining existing validated models at the academic level and testing their validity, and found that perceived cost was still an important factor at the practical level.

• KIISE Transactions on Computing Practices
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• v.23 no.4
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• pp.256-261
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• 2017

The notion of System of Systems (SoS), which is composed by many independent systems (i.e., Constituent Systems, CS), has emerged in various domains including social infrastructure. It is widely expected that complex requirements, which cannot be achieved in each CS-level, will be achieved in an SoS-level. While verification of SoS-level goal achievement is one of the most important problems, concrete case studies on SoS modeling and verification are still rare. In this paper, we focus on the fact that each CS performs an action for its own purpose by its own decision-making mechanism. We propose a novel Action-Benefit-Cost (ABC) SoS model which caters to the independent decision-making mechanisms of CSs. Using an abstract SoS example, this proposal provides a case study for the modeling and quantitative verification of the ABC SoS model.

• Journal of the Korea Society of Computer and Information
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• v.25 no.12
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• pp.135-144
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• 2020

In graph theory, the least-cost path is discovered by searching the shortest path between a start node and destination node. The least cost is calculated as a one-dimensional value that represents the difference in distance or price between two nodes, and the nodes and edges that comprise the lowest sum of costs between the linked nodes is the shortest path. However, it is difficult to determine the shortest path if each node has multiple attributes because the number of cost types that can appear is equal to the number of attributes. In this paper, a shortest path search scheme is proposed that considers multiple attributes using the Euclidean distance to satisfy various user requirements. In simulation, we discovered that the shortest path calculated using one-dimensional values differs from that calculated using the Euclidean distance for two-dimensional attributes. The user's preferences are reflected in multi attributes and it was different from one-dimensional attribute. Consequently, user requirements could be satisfied simultaneously by considering multiple attributes.

• The Korean Journal of Applied Statistics
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• v.27 no.2
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• pp.197-209
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• 2014

This paper analyzes the relationship of the selection attribute of golf course, the service quality, service value, customer loyalty and revisiting golf course, which is a customer loyalty and orally transmitted effect. The selection attribute of golf course such as convenience, cost, course condition and service has a significant effect on service quality, service value, customer satisfaction and customer loyalty. Service quality has a significant effect on service value, customer satisfaction and customer loyalty. It is estimated that customer satisfaction has a significant effect on customer loyalty.