1 |
Brady, M. K. and Cronin, J. Jr. (2001). Some new thoughts on conceptualizing perceived service quality: Approach, Journal of Marketing, 65, 34-49.
DOI
ScienceOn
|
2 |
Cho, S. B., Oh, S. I. and Kim, S. Y. (2011). Influence of Customer's responses to Korea golf course service, Korea Journal of Tourism Research, 26, 387-402.
|
3 |
Dabholkar, P. A., Thorpe, D. I. and Rentz, J. O. (1996). A measure of service quality for retail stores, Journal of the Academy of Marketing Science, 24, 3-16.
DOI
ScienceOn
|
4 |
Golfzon Intelligence Team (2013). Korean golf white paper, Baiksan publisher.
|
5 |
Korea Golf Course Business Association (2013). http://www.kgba.co.kr
|
6 |
Oliver, R. L. (1980). A cognitive model of the antecedent and consequences of satisfaction decision, Journal of Marketing Research, 17, 460-469.
DOI
ScienceOn
|
7 |
Parasuraman, A., Zeithaml, V. A. and Berry, L. L. (1988). SERVQUAL: A multiple-item scale for measuring customer perceptions of service quality, Journal of Retailing, 64, 12-40.
|
8 |
Park, C. K. (2005). Relationship among golf course service quality, image, customer satisfaction, and customer loyalty, Korea Journal of Sport Management, 10, 15-25.
|
9 |
Rust, R. T. and Oliver, R. L. (1994). Service Quality: Insights and Managerial Implication from the Frontier. In Service Quality: New Directions In Theory and Practice, Roland T. Rust and Richard L. Oliver(Eds.). Thousand Oaks, Sage Publications, California, 1-19.
|
10 |
Kim, Y. H. (2010). A study on the service quality and customer loyalty in regional cultural festival, Journal of the Korean Data & Information Science Society, 21, 437-446.
과학기술학회마을
|
11 |
Weaver, D. and Opperman, M. (2000). Tourism Management, John Wiley and Australia Pty ltd., Milton Park, Queensland.
|
12 |
Yi, Y. J. and Lee, C. L. (2007). The role of customer loyalty variables in the effects of customer satisfaction on firm performance, Korea Marketing Review, 22, 81-102.
|
13 |
Cooper, C. and Boniface, B. (2001). Worldwide Destinations: The Geography of Travel and Tourism, 3rd ed, Butterworth-Heinemann: Oxford.
|