• Journal of the Korean Society for information Management
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• v.26 no.3
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• pp.395-415
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• 2009

It is very important for libraries to provide their patrons with spaces that are used comfortably. In this paper, first we propose some improvement plans for space organizations of Gwacheon Public Library based on its patrons' behavioral research. It has a big meaning from the view of library marketing, which aims at improving patrons' satisfaction. Then we investigate how study tables are used based on the data taken at Kyushu University Library in Japan. Finally we put some proposals on libraries' space organization based on these investigations.

• Journal of the Korean Society for information Management
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• v.5 no.2
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• pp.23-52
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• 1988

The purpose of this study was to investigate the differential evidence of the effects of management style on job satisfactiori and library performance in the liriiversity of Souther~l Misiissippi's Cook hlcmorial Library. No significa~it hfferences were foutid between management style arid job sarisfartio~t or. between management style and selected performance characteristics of the library ill tlw study. But r l e professional group differed from the no~i-professiotial group on job satisfactiori at rlw 0. 10 levc! of significance. Specially, the professional group differed significantly from the non-profcssiorial group ill iut rinsic sources of job satisfactior, !at the 0.02 level of significancej.

• Journal of Korean Library and Information Science Society
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• v.45 no.1
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• pp.319-338
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• 2014

This study aims to apply QFD model to improve and evaluate library service quality using user needs priorities. The library of the D University is presented as a case study. QFD is a powerful quality management method in which customer needs are translated into appropriate technical requirements for each stage of product/service development. To apply QFD in the field of library services, first library user needs and their AHP, satisfaction and importance degrees were examined via focus group interview. Second, the service improvement engineering characteristics for satisfying the user needs and their relationship/correlations matrices were defined by interviewing library practitioners and experts. Finally, the data collected was entered using CUPID solution, and then HOQ to improve library service quality of the D University was constructed. This study focused on QFD method and its application as a tool for improving the quality of library service.

• Journal of the Korean Society for information Management
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• v.39 no.3
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• pp.195-216
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• 2022

In this study, the author applied the service design methodology to the university library to maximize the service value provided by the university library. To this end, the 'Double Diamond Model', a service design model, was applied to the university library, and service design tools such as Persona, Customer Journey Map, and Touch Points were utilized. To reflect on the service design in the university library, the author first reviewed the literature related to the subject and researched the previous studies. Then, the issue was discovered by questionnaire surveys, interviews with users and librarians, and field investigations. Based on this, Persona and situation scenarios were derived. In addition, after synthesizing Persona's situational behavior and user's emotional change, the study visualized the Customer Journey Map and suggested service improvement plans for 11 items in 3 areas. This study is focused on the process of deriving service improvement plans rather than improving a specific service. The purpose of this study was to improve university library service and to suggest new service plans. The significance of this study is that the practical service improvement plans were applied to the university library.

• Journal of the Korean Society for information Management
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• v.14 no.1
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• pp.255-267
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• 1997

The purpose of this study is to examine how university librarians utilize the information service in their library tasks by using computer telecommunication network. As a sample group, 215 librarians from 11 university libraries are selected. This study analyzes the purposes and the levels of utilization by the types of information services and the satisfaction. In addition, the application of telecommunication information service in library tasks and the relationship between them are also presented.

• Journal of the Korean Society for Library and Information Science
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• v.45 no.2
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• pp.309-324
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• 2011

The purpose of this study is to develop evaluation indicators for academic libraries in Korea. The evaluation model developed in this research consists of three elements:(1) Confirmation of evaluation methods, procedures and criteria,(2) Development of qualitative and quantitative evaluation indicators, and(3) Assessment of the applicability and feasibility of those indicators. Evaluation indicators were developed to measure a basic state, a common use of library resources, specialized services, and user satisfaction for academic libraries. To test the feasibility and applicability of those evaluation indicators, a pilot assessment of academic libraries was conducted in 2010.

• Proceedings of the Korean Society for Information Management Conference
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• 1998.08a
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• pp.77-80
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• 1998

본 연구에서는 인터넷을 활용하여 도서관의 이용자가 편리한 웹 환경에서 스스로 이용자교육을 실행할 수 있는 개별학습 시스템을 개발한 후, 이용자 만족도 조사를 통하여 그 효율성을 평가하였다. 이 시스템은 도서관 자료검색시스템의 이용절차 뿐 아니라 정보검색이나 자료조직에 대해 이용자가 더욱 폭 넓게 이해할 수 있도록 구성하였다.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.29 no.3
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• pp.65-87
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• 2018

The user satisfaction of environmental facilities, collection, library services including webpage, etc. by using KSDC program provided by Korea Social Science Data Center has been analysed in this study. Also, the undergraduate students using P-academic library on December 2017 were sampled and analysed in this study. ANOVA etc. were used for testing wether gender, academic level and major of students affect the satisfaction, and Pearson correlation coefficient was used for testing the relation among the variables in the attached questionnaire. The major conclusions of this study are: (1) The policy development for the library use of male undergraduate students is needed. (2) The special counterplan to improve the user accessibility is needed. (3) Also, environmental facilities is absolutely needed when planning to improve user satisfaction. Besides, the development plan prepared after analysing the user opinions in essay form was suggested in this paper, too.

• Journal of the Korean Society for Library and Information Science
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• v.47 no.2
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• pp.5-24
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• 2013

Many students with disabilities at the university face difficulties in educational inequity, cultural isolation, information illiteracy, and discrimination in the broad range of campus activities. The biggest barrier is the lack or difficulty of access to knowledge and information needed for learning. Libraries, therefore, must not discriminate against students with disabilities and should ensure equal access to and use of information resources and services. This paper analyzed the satisfaction and requirements on facility and space services, direct and indirect services, total library service of students with disabilities based on the results of the survey and interview. This paper suggested ways to improve service satisfaction of students with disabilities in a university library.

• Proceedings of the Korean Society for Information Management Conference
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• 1998.08a
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• pp.133-136
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• 1998

본 연구는 대학도서관의 효율적인 조직구조의 형성방안을 위하여 대학 도서관 조직구조의 상황변수, 기본변수, 구조형태 및 조직유효성 간에 상호영향을 미치는 요인을 규명하고자 한 것으로서 이론적인 배경을 토대로 연구모형을 설계한 후에 실증적인 검증을 시도하였다. 이 검증을 위하여 상황변수는 환경, 기술, 규모, 전략유형, 권력유형을 채택하고, 기본변수는 복잡화, 공식화, 집권화를 채택하였으며, 구조형태는 단순조직, 기능별조직, 분관조직, 주제별조직(I)(II)로 구분하였고, 조직유효성 변수는 능률성, 유연성, 정보자료관리 및 만족성을 채택하였으며, 만족성은 조직몰입과 직무만족으로 세분하였다. 연구결과 조직구조의 상황변수, 기본변수 및 구조형태는 상호간에 영향을 주며, 궁극적으로 조직유효성에 영향을 주지만 그 내용은 극히 미약한 것으로 나타났다. 그리고 모든 측면에서 조직유효성이 높은 조직은 없고, 조직유효성에 영향을 미치는 구조형태는 극히 미약한 것으로 분석되었다.