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http://dx.doi.org/10.14699/kbiblia.2018.29.3.065

A Study of the Development Plan of an Academic Library through the User Satisfaction Analysis of Undergraduate Students  

Yoo, Kyeong-Jong (부산대학교 중앙도서관 정보개발과)
Park, Il-Jong (계명대학교 사회과학대학 문헌정보학과)
Publication Information
Journal of the Korean BIBLIA Society for library and Information Science / v.29, no.3, 2018 , pp. 65-87 More about this Journal
Abstract
The user satisfaction of environmental facilities, collection, library services including webpage, etc. by using KSDC program provided by Korea Social Science Data Center has been analysed in this study. Also, the undergraduate students using P-academic library on December 2017 were sampled and analysed in this study. ANOVA etc. were used for testing wether gender, academic level and major of students affect the satisfaction, and Pearson correlation coefficient was used for testing the relation among the variables in the attached questionnaire. The major conclusions of this study are: (1) The policy development for the library use of male undergraduate students is needed. (2) The special counterplan to improve the user accessibility is needed. (3) Also, environmental facilities is absolutely needed when planning to improve user satisfaction. Besides, the development plan prepared after analysing the user opinions in essay form was suggested in this paper, too.
Keywords
User Satisfaction; Academic Library; User Service; Material Usage; Collection Development; Library Webpage; Environmental Facilities;
Citations & Related Records
Times Cited By KSCI : 5  (Citation Analysis)
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