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노동조. "도서관 서비스 품질 평가를 위한 QFD 방법의 적용에 관한 연구." 사회과학연구, 제19권 (2004), pp.1-18.(Noh, Dongjo. "A Study on the Evaluation of Library Service through Quality Function Deployment." The Journal of Social Sciences, Vol.19(2004), pp.1-18.)
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이상식. "소셜커머스 성공을 위한 품질기능전개(QFD) 적용에 관한 연구." 한국산업정보학회논문지, 제18권, 제1호(2013), pp.71-79.(Lee, Sang-Shik, "A Study on the Application of Quality Function Deployment for the Success of Social Commerce." Journal of the Korea Industrial Information Systems Research, Vol.18, No.1(February 2013), pp.71-79.)
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이세정. 품질기능전개(QFD: Quality Function Deployment)를 이용한 공연장 서비스 품질 측정에 관한 연구. 석사학위논문, 성균관대학교 대학원 공연예술협동과정, 2009.(Lee, Sejung. A Study on the Measurement of Theater Service Quality Using QFD. M.A thesis, The Graduate School, Sungkyunkwan University, 2009.)
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이은주. 품질기능전개((Quality Function Deployment: QFD)를 이용한 병원서비스 품질 향상 방안에 관한 조사연구. 석사학위논문, 고려대학교 보건대학원, 2005.(Lee, Eunju. A study on a plan for improving service quality of medical services through QFD(Quality Function Deployment). M.A. thesis, The Graduate School of Public Health, Korea University, 2005.)
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정영미, 김영기, 이수상. "ISA를 적용한 대학도서관 서비스 품질 측정과 개선방안 도출." 한국도서관․정보학회지, 제41권, 제1호(2010. 3), pp.255-272.(Jung, Youngmi, Youngkee Kim, and Soosang Lee. "A Study on the Measurement and Improvement of Academic Library Service Quality by ISA(Importance-Satisfaction Analysis)." Journal of Korean Library and Information Science Society, Vol.41, No.1 (March 2010), pp.255-272.)
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DOI
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정유선. 컨벤션 식음료 서비스 운영사례분석 및QFD 기법을이용한 서비스 개선전략수립. 석사 학위논문, 연세대학교 대학원 식품영양학과, 2008.(Chung, Yoo Sun. Strategic Planning for Convention Food & Beverage Service through QFD Methodology. M.S. thesis, The Graduate School, Yonsei University, 2008)
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조태연. AHP를 활용한 QFD의 고객요구속성의 가중치 결정에 관한 연구. 박사학위논문, 성균관대학교 대학원 산업공학과, 2007.(Jo, Taeyun. Determination of weight factors of customer attributes in QFD using AHP. S.D dissertation, Sungkyunkwan University, 2007.)
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Cecilia, Garibay, Humberto Gutierrez and Arturo Figueroa. "Evaluation of a Digital Library by Means of Quality Function Deployment(QFD) and the Kano Model." The Journal of Academic Librarianship, Vol.36, No.2(March 2010), pp.125-132.
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Chen, Yen-Ting and Tsung-Yu Chou. "Applying GRA and QFD to Improve Library Service Quality." The Journal of Academic Librarianship, Vol.37, No.3(March 2011), pp.237-245.
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Gharakhani, Davood and Javad Eslami. "Determining Customer Needs Priorities for Improving Service Quality using QFD." International Journal of Economics and Management Science, Vol.1, No.6(2012), pp.21-28.
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