• Journal of Korea Port Economic Association
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• v.35 no.3
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• pp.109-124
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• 2019

Corporate social responsibility (CSR) is gaining significance in various industries and academic research. However, shipping companies have a relatively less interest in CSR. Considering the International Maritime Organisation's (IMO) 2020 model and its focus on sustainability, it is time for shipping companies to consider the active use of CSR initiatives. This study aims to examine the leading factors influencing CSR implementation and job satisfaction. The analysis was conducted using partial least squares and statistical package for social sciences 18.0 to achieve the research objectives. The results showed that the internal and external factors of shipping companies play a positive role in CSR implementation, which was found to play a positive role in enhancing job satisfaction. The implications of this study are to identify factors that drive shipping companies to improve their CSR performance.

• Proceedings of the Korean Society of Computer Information Conference
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• 2018.07a
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• pp.256-257
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• 2018

본 연구는 호텔의 전략이 호텔내부요인인 종업원 만족, 업무 프로세스를 거쳐 고객만족에 어떠한 영향을 주는지를 인과관계를 통해 알아보고자 하는 연구이다. 일반적으로 전략이란 기업이나 조직이 나아가야할 방향을 제시하는 중요한 요인이라고 할 수 있다. 따라서 본 연구를 통해 우리나라 관광산업에 큰 비중을 차지하는 호텔들을 대상으로 하여 호텔들이 가지고 있는 단기, 중기, 장기전략은 고객만족에 어떠한 영향을 주는지에 대해 살펴보고자 한다.

• 한국IT서비스학회:학술대회논문집
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• 2009.05a
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• pp.142-153
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• 2009

최근 대기업을 중심으로 하여 SCM에 관한 관심이 고조되면서, 이와 관련한 연구는 매우 고무적이다. 그럼에도 불구하고 국내의 대다수 중소기업들은 SCM에 대한 인식자체 및 동기화 정도가 매우 부족할 뿐 아니라 중소기업과 관련한 SCM에 대한 국내의 연구도 매우 미미한 상황이다. SCM이 중소기업에 도입시 그 유용성에 대한 찬반 논란이 외국의 사례에서는 볼 수 있지만 국내의 경우 이에 대한 논의가 잘 되지 않고 있다. 본 연구에서는 국내중소기업들이 SCM의 동기화 요인과 이의 성과에 대한 만족도가 어떠한 영향을 갖고 있는지를 살펴보고 이것이 도입유무와 상관없이 기업이 현실적으로 고려하고 있는 SCM 성과 만족도에 어떠한 영향을 미치고 있는지를 살펴본다. 특히 중소기업의 공급망사슬의 위치와 IT서비스의 인식정도와 활용정도에 따라서 파트너 기업 관계, 자사 내부 요인이 SCM 동기화정도와 성과 만족도에 어떻게 영향을 미치는지 살펴본다. 본 연구를 통해 국내의 중소기업들이 SCM도입에 관한 실질적인 동기화 정도를 살펴볼 수 있고, 국내 중소기업들이 SCM을 도입시 고려해야하는 문제점을 파악하여 향후 정부의 중소기업 정보화지원정책에 관한 시사점을 도출한다.

• Journal of the Korea Society of Computer and Information
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• v.16 no.6
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• pp.187-194
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• 2011

The purpose of this study was to analyze the effects of internal marketing on job satisfaction and organizational commitment of secretaries working in IT based companies. Especially, to analyze the effects of internal marketing on secretaries in IT companies, this study has adopted job specialization rather than the comprehensive market point of internal customers. Through the analysis, the following results were obtained: firstly, internal marketing factors such as effectiveness of communication, various compensation systems, and chance of educational training have positive effects on job satisfaction and organizational commitment. Secondly, job satisfaction has no impact on organizational commitment. To be able to satisfy external customers through internal marketing, communication skills has be to improved between the workers in the company, and also various compensation systems and educational training should be provided more extensively. The secretary in the company is considered a vital link between the company and customer service. In this view, the result of this study is expected to provide some managerial strategies to decision maker in the company to establish a way to increase the satisfaction and needs of internal customers in applying internal marketing.

• Proceedings of the Computational Structural Engineering Institute Conference
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• 2005.04a
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• pp.283-290
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• 2005

제철용 고로구조물의 안전성 위협 요인으로는, 고로자중이나 철광석 낙하 둥과 같은 기계하중 외에도 구조물 내부 온도가 최대 $1700^{\circ}C$에 이르는 고온 환경을 들 수 있다. 이러한 고온의 작업 환경은 고로 구성부재들의 크립손상, 열피로 문제 등을 야기시키기 때문에 이들 고열에 의한 영향평가는 고로의 안전성 평가에 있어 필수요소로 거론되고 있다. 일반적으로 고로의 단면을 구성하고 있는 내화재, 냉각판, 철피 등의 냉각시스템을 거치면서 내부의 고온 환경은 고로 외피에 이르는 동안 온도강하가 이루어진다. 급격한 온도강하는 나타나지 않지만 장기간 고로 가동에 있어 상시하중으로 작용하는 이 열원에 의해 고로 각 구부위에는 열응력이 발생하고 이 열응력과 나머지 기계적 하중의 조합에 의해 크립이나 열피로 등과 같이 고로 구조물 안전성 위해요인들이 발생한다고 분석되어 진다. 따라서 본 연구에서는, 고로 안전성 평가를 위한 첫 번째 단계로서 범용유한요소해석 프로그램인 ANSYS를 이용한 열응력 해석을 수행하여 잠재적인 안전성 위해요인으로 알려진 열응력 발생 특성을 분석하고, 고로 건전설계 및 보수 유지 관리지침으로 활용할 수 있는 기반기술을 개발한다.

• Korean Business Review
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• v.20 no.2
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• pp.147-171
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• 2007

Traditionally intangible assets have been neglected in measuring management performance in the area of business. However as knowledge based times is coming, the importance of intangible assets have been evermore attentive then before. The purpose of the study is to explore the relationship between management performance and intangible assets of resort condominium in Korea. This paper categorizes intangible assets into customer relations asset, cooperative business partner asset, and service operations competence based asset and find relationship between these assets with management performance.

• Korean Journal of Poultry Science
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• v.20 no.1
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• pp.33-41
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• 1993

Among the several factors that affect shelf-life of washed shell eggs, storage temperature and relative humidity were the most important. Besides those factors listed above, temperature of washing water, composition of foreign substances and washing method of eggs were also the factors affecting the shelf-life of the eggs. The effect of sanitizer treatment was significant in extending the shelf-life of eggs compared with washed and unwashed eggs. In case of oil coating treatment, the shell eggs treated showed the better results than that of washed and unwashed eggs because the coating materials prevented the moisture evaporation from the inner shell eggs and kept the contamination of microorganisms from the environment. Consequently, it is considered that reducing egg shell contamination of microorganisms and proper treatment could be the key to extend the shelf-life of shell eggs.

• Journal of Advanced Navigation Technology
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• v.16 no.2
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• pp.340-350
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• 2012

The purpose this study is to find out how cabin service quality influences customer value and relationship retention intention focus on upper-class seats customer in airline. In the result of the hypothesis verification, this study hypotheses concerning the effect relations between cabin service quality, customer value and relationship retention intention. Therefore this study needs to be studied the quality of cabin service of upper-class and service value. Based on the research findings airline cabin service department have to examine various customer needs with the development of items and services.

• Journal of Convergence for Information Technology
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• v.9 no.12
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• pp.271-278
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• 2019

Working in the beauty industry accompanies high emotional stress because of the need to provide face-to-face customer service. Therefore, beauty industry employees should be recognized as internal customers and job satisfaction should be enhanced through appropriate internal marketing (education and training, compensation system, delegation, management support). With this preceded, it could lead to employees providing various satisfactory services to external customers, ultimately resulting in maximized sales and lower turnover rate. Four hypotheses were established to support this proposition, and 320 copies of questionnaires were collected from Nov. 1 to Dec. 30, 2018 targeting the beauty industry franchise workers which were analyzed through frequency analysis, reliability analysis, confirmatory factor analysis, correlation analysis, route Analysis and the like, using programs AMOS 21.0 and SPSS 22.0. As a result, education and training did not affect employees' job satisfaction, but the compensation system, delegation, and management support had a positive(+) effect.

• The Journal of the Korea Contents Association
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• v.15 no.2
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• pp.393-407
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• 2015

This study is intended to look into the effects of small business startup environments on failure burden and startup failure. To achieve this, a survey was carried out to 300 small business CEOs in Seoul. The results were as follows. First, the effect of startup environments on failure burden showed that management environment, business environment, internal organizational environment and external organizational environment had a negative effect on failure burden. Second, the effect of startup environments on financial and non-financial losses showed that startup management environment, startup business environment and internal organizational environment had a negative effect on financial and non-financial losses. Third, the effect of failure burden on startup failure showed that failure burden had a positive effect on financial and non-financial losses. Consequently, this study indicates that internal organizational commitment and communication are important attributes affecting failure burden, financial and non-financial losses, compared with management quality, entrepreneurship and business environment.