• Journal of the Korean BIBLIA Society for library and Information Science
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• v.30 no.3
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• pp.59-92
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• 2019

The purpose of the study is to develop the indicator and scale for evaluating the service environments of archives and to assess the physical service environments of National Archives of Korea (NAK), and then to suggest the alternatives to improve the current service environments on the basis of the results of evaluation. To achieve the purpose, the study designed three research phases: first, to develop the indicator and scale to measure the current service environments by merging universal design indicators and various standards of NAK for establishing facilities and environments on the basis of the barrier-free authentication indicators; second, to evaluate the current service environments of NAK with the newly developed scale; finally to suggest alternatives to improve the current environments on the basis of the evaluation findings. The study found that current service environments of NAK have critical limits on the areas and facilities to provide direct archival information services to users such as reference service desks, showrooms, education rooms, seminar rooms, etc. On the basis of the results, the study suggested the alternatives and further studies for making barrier-free service environments of archives.

• Proceedings of Korean Society of Archives and Records Management
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• 2019.05a
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• pp.35-41
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• 2019

Providing efficient recording information services has become vital in a utilization-oriented records management environment and further increasing the importance of the quality of the services offered. This study is a preliminary study to propose improvement measures by applying Quality Function Development (QFD), a quality control method, to the National Archives of Korea (NAK) and Records Information Service. The quality dimensions of the recording information service were analyzed, and specific user requirements were derived. Through this process, the user requirements' questionnaire was developed, reflecting the characteristics of the NAK, and the application model of QFD was designed based on its prior study. Based on the QFD application model proposed, the results obtained by performing the QFD step by step can be expressed in House of Quality (HoQ), which can be used as a basis for service design.

• Proceedings of the Korean Society for Information Management Conference
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• 2018.08a
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• pp.105-108
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• 2018

기록 관리는 기록을 선별하고 수집하여 보존하는 것에서 이를 이용하는 방향으로 발전하고 있지만 여전히 기록관의 존재를 인지하지 못하는 잠재적 이용자가 많다. 따라서 본 연구는 기록관과 이용자의 상호작용을 지원하는 기록정보서비스 챗봇을 개발하였으며, 구체적인 개발 절차와 방법을 살펴보고자 하였다. 이에 본 연구는 적용 대상으로 명지대학교 대학사료실을 선정하고 이용자 요구 및 질의 분석을 진행하였고 챗봇 개발을 위한 논리적 구조 설계를 제안하였다. 이어 IBM Watson Conversation과 카카오톡 메신저를 통해 챗봇을 구축한 뒤, 시험 실행(Pilot run) 과정을 통해 기록정보서비스 챗봇이 이용자와 상호작용하는 모습을 확인할 수 있었다. 또한 기록정보서비스 챗봇 개발 과정의 경험을 바탕으로 시사점을 제시했다.

• Journal of Korean Society of Archives and Records Management
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• v.18 no.4
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• pp.149-182
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• 2018

In the era of digital transformation, new technologies have begun to be applied in the field of records management, away from the traditional view that emphasized the existing institutional and administrative aspects. Therefore, this study analyzed the service status of archives, libraries, and museums applied with advanced intelligent technology and identified the differences. Then, we proposed how to apply intelligent archival information services based on the analysis results. The reason for including libraries and museums in the research is that they are covered by a single category as an information service provider. To achieve our study aims, we conducted literature and case studies. Based on the results of the case study, we proposed the application strategies of intelligent archival information services. The results of this study are expected to help develop intelligent archival service models that are suitable for the changed electronic records environment.

• Proceedings of the Korean Society for Information Management Conference
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• 2010.08a
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• pp.163-170
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• 2010

기록물관리기관은 현행 이용자뿐만 아니라 잠재적 이용자에게도 기록물이 효과적으로 이용될 수 있도록 정책과 방안을 수립해야 한다. 효과적인 기록정보의 활용은 국가 정책수립과 행정, 집행에 필요한 정보를 제공할 뿐만 아니라 연구 학술에 필요한 정보를 제공하고, 더 나아가 국민의 알권리를 충족시켜 준다. 따라서 기록물관리기관은 잠재적인 이용자를 개발하여 미래의 지원과 자원을 확보할 수 있는 아웃리치 서비스가 필요하다. 본 연구는 아웃리치 서비스 중의 하나인 출판서비스의 현황과 개선방안을 알아보기 위해 국내외 출판서비스를 비교 분석하였고, 문헌 연구 및 포커스 그룹 인터뷰를 통해 출판서비스의 현실태와 수준, 인식도를 살펴보았다.

• The Korean Journal of Archival Studies
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• no.66
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• pp.267-316
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• 2020

This treatise focuses on archival service based on social relationship. We hope to seek the possibilities of archival immediate service by this treatise. We cover the 'Youth Archivists Program' of '4.16 memory archives' at this time. This archives has a special meaning in Korea. 'Youth Archivists Program' is an program of archival service in this archives. We suggest archival service based on social relationship by this case study. We have verified that there are some archival services based on social relationship in Korea. We hope that archival service based on social relationship should be an serious issue in Archival community.

• Journal of Korean Society of Archives and Records Management
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• v.9 no.2
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• pp.59-78
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• 2009

In this study, considering the importance of the providing archival information services over the Web in university archives, the evaluation model of the archival information services was proposed by identifying categories and contents of it. Direction for the improvement was proposed by evaluating and analyzing the Web archival information services of some university archives in Korea. Based on the evaluation, the following directions for improvement were suggested. First, the mission and vision of the archives should be established and published over the Web. Second, the introduction to the records catalogues and records collection should be provided in detail on the Web. Third, advanced search and full-text search functions should be provided, as well as the help information for the search methods. Fourth, university archives' Web sites should provide online exhibitions and newsletters of the archives.

• Journal of Korean Society of Archives and Records Management
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• v.13 no.2
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• pp.201-225
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• 2013

This study aims to investigate services of presidential archives in Korea for users who utilize holdings of the archives for scholarly purposes, as well as to examine users' perception of the services. For these purposes, the study analyzed the content of 13 U.S. presidential libraries' Web sites in terms of their research services. In addition, it examined the content of a Korean presidential archives' Web site regarding its research services. Telephone interviews of three staff members of the presidential archives were conducted to better understand the services. With this, three users who have written research papers by using presidential records were interviewed by telephone. It was found that federated search services, access by subjects, and related records of search results were considered necessary by users. A variety of digitized records should be provided online and the services needed should be changed from mere processing of FOIA requests to archival reference services to meet users' needs. Congruently, the presidential archives should provide specialized services to offer records relevant to users' research interests and to provide the compilation of selected records crucial for research.

• Journal of Korean Library and Information Science Society
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• v.48 no.2
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• pp.345-372
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• 2017

With development of web, web-archival information services using research records are diversified because values of the records increase in terms of preservation, use and share. Thus, it is necessary to understand and discuss current situation and improvement in future of web-archival information service. This study develops evaluation measures for web-archival information service based on DigiQUAL and NDSLQual, reflecting characteristics of research records. To confirm the validity of the proposed measures, questionnaires were built based on the indicators and distributed to real users of NTIS, which is a case of web-archival information services using research records. Finally, this study analyzes problems of web-archival information services using research records and recommend improvement methods.

• Journal of Korean Society of Archives and Records Management
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• v.21 no.3
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• pp.139-162
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• 2021

As the demand for finding clearer information amid vast information acquisition increases, the enhancement of academic research services is highly important. In 2019, the Presidential Archives opened the only academic research services among the permanent archives management institutions. This study aims to identify the status of the insufficient use of academic research services implemented in the Presidential Archives, analyze problems and requirements through interviews with users who have used the Presidential Archives for academic purposes and conducted research, suggest a plan to upgrade the research services of the Presidential Archives, and offer a plan to improve the services of archives institutions accordingly. Researchers mostly sought information through an online search, but the information gap was large depending on the background knowledge, and the research scope was reduced because of insufficient information. Moreover, problems occurred regarding search tools, records management, and records disclosure, and most users were unaware of the academic research services. Therefore, the advancement plans entailed reducing the information gap among researchers, improving the search tool functions, creating more detailed descriptions of records, resolving geographic constraints, promoting academic research services and developing content, nurturing subject-specialized archivists, and providing online chatting services.