• The Journal of Society for e-Business Studies
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• v.10 no.1
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• pp.81-101
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• 2005

Dynamic changes of the recent business environment draw more attention to Business Process Management (BPM). In this research, we derive a comprehensive BPM framework, define the functional and technical requirements, and classify the requirements into the framework. Based on the framework we suggest a standard procedure for BPM planning and implementation along with critical considerations. In addition, we propose an evaluation framework, which includes a comprehensive checklist and the evaluation method. The proposed evaluation framework can be used as an evaluator's useful reference.

• Journal of the Korea Society of Computer and Information
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• v.12 no.4
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• pp.169-177
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• 2007

Competitive international business environment has forced many firms to focus on supply chain management to cope with highly increasing competition. Hence the supplier selection is the most important decision of a company. Because it has a direct effect on cost reduction and quality, profitability and flexibility improvement of a company, so the right supplier selection significantly affect on the organization's efficiency and effectiveness and competitiveness. The primary research objects of this study is to evaluate an importance of supplier selection factors as an index and to present the evaluation model for supplier selection. For this purpose, this study adopts the AHP method to calculate the importance of supplier selection factors. In this study, 16 factors which affect on the supplier selection decision making are classified into three factors-product supply related factor, product related factor, management ability related factor.

• Journal of the Korea Society of Computer and Information
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• v.13 no.1
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• pp.261-272
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• 2008

The primary research objects of this study is to evaluate an importance of supplier selection factors as an index according the level of product standardization and to present the evaluation model for supplier selection. For this purpose, this study adopts the AHP method to calculate the importance of supplier selection factors. In this study 16 factors which affect on the supplier selection decision making are classified into three factors-product supply related factor, product related factor, management ability related factor. Results also indicate that standardized products are much more dealt by means of on-line compare to customized products. It means the buyer opportunities is potentially an increase in the amount of current supplier re-evaluation, which may lead to new suppliers being considered more often.

• The Journal of Society for e-Business Studies
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• v.24 no.4
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• pp.31-48
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• 2019

To survive in the trend of the fourth industrial revolution, companies are putting a lot of attention and effort into personalization services using the latest technologies such as big data, artificial intelligence and the Internet of Things, while entrusting third parties to handle personal information on the grounds of work efficiency, expertise and cost reduction. In such an environment, consignors need to check trustees on a more effective and reasonable basis to ensure personal information safety for trustees. This study used AHP techniques to derive the importance and priority of each item of "Personal Information Safety Assurance Measures" for financial companies and trustees, and objectively compared and analyzed differences in perceptions of importance between financial institutions and trustees. Based on this, the company recognizes the difference between self-inspection of financial institutions and inspection of trustees and presents policy grounds and implications for applying differentiated inspection standards that reflect the weights appropriate for the purpose.

• International Commerce and Information Review
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• v.13 no.1
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• pp.179-196
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• 2011

This study aims to measure the relative importance of trade insurance using AHP developed by Thomas Saaty of Pennsylvania in early 1970s. Moreover, it provides help in the development of a comprehensive strategy of trade insurance. To obtain priority of trade insurance in its functions, this study discovered significance and relative importance of two evaluation standards and four individual evaluation items. Of the two evaluation standards, importance of credit exposure was 63%. It was discovered that it was more important than political means (37%). Of the four individual evaluation items, importance of banking supplementation was 60%. It was more important than credit investigation of overseas traders (40%). Importance of trade promotion policy was 69%, which was more important than removal of anxiety in trade (31%). As a result of comparing priorities of the f tire evaluation items, priority of banking supplementation was 38% followed by trade promotion policy means (26%), credit investigation of overseas traders (25%) and removal of anxiety in trade (12%).

• The Journal of Society for e-Business Studies
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• v.16 no.4
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• pp.241-256
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• 2011

The present study examines the impact of eWOM on consumer decision making process by viewing eWOM as the product information supplier. We employ the concept of information entropy which was proposed in the information theory to explain different consumer responses to various types of product information in eWOM. Information entropy is the degree of uncertainty associated with the information in the message. In eWOM, a variety of information with different levels of entropy is available, and these different entropy levels result in different impacts on consumer behavior. The preliminary hypotheses are formulated to examine the impact of eWOM on consumer behavior, at the product attribute level and the purchase action level separately. An experiment was conducted to online shopping mall users and the analysis gives valuable insights into our future research.

• The Journal of Society for e-Business Studies
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• v.26 no.4
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• pp.15-36
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• 2021

The airline industry faces with significant competition due to the rise of technology innovation and diversified customer needs. Therefore, continuous quality management is essential to gain competitive advantages. For this reason, there have been various studies to measure and manage service quality using customer reviews. However, previous studies have focused on measuring customer satisfaction only, neglecting systematic management between customer expectations and perception based on customer reviews. In response, this study suggests a framework to identify relevant criteria for service quality management, measure the importance, and assess the customer perception based on customer reviews. Machine learning techniques, topic models, and sentiment analysis are used for this study. This study can be used as an important strategic tool for evaluating service quality by identifying important factors for airline customer satisfaction while presenting a framework for identifying each airline's current service level.

• Korean Journal of Construction Engineering and Management
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• v.23 no.1
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• pp.16-27
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• 2022

This study analyzed both the legal system regarding fair trade and the types of unfair trade in the construction industry. Then, it derived the factors with which to evaluate the level of fairness. These factors were classified by each type of participant in the construction industry, such as general contractors and subcontractors, and each construction stage, such as bidding, contracting, and construction. The perceived fairness level of factors was analyzed using a survey of 238 employees of general contractors and subcontractors. Next, the study developed a fairness index for the construction industry. The index showed that subcontractors perceived the level of fairness more negatively than general contractors, but both perceived the construction stage of the industry as having the lowest level of fairness. General contractors perceived the bidding and contracting stages as having the highest fairness levels, and subcontractors perceived the contracting stage as having the highest level of fairness. The developed fairness index identified the evaluation factors that need improvement and the fairness level perceived by each type of participant at each stage of construction. The results of this study can contribute to establishing measures that improve the level of fairness in the construction industry.

• The KIPS Transactions:PartD
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• v.17D no.4
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• pp.311-316
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• 2010

This paper presents a weight adjusted association rule mining algorithm (WARM). Assigning weights to each strategic factor and normalizing raw scores within each strategic factor are the key ideas of the presented algorithm. It is an extension of the earlier algorithm TSAA (transitive support association Apriori) and strategic importance is reflected by considering factors such as profit, marketing value, and customer satisfaction of each item. Performance analysis based on a real world database has been made and comparison of the mining outcomes obtained from three association rule mining algorithms (Apriori, TSAA, and WARM) is provided. The result indicates that each algorithm gives distinct and characteristic behavior in association rule mining.

• Journal of Korea Society of Industrial Information Systems
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• v.1 no.1
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• pp.177-201
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• 1996

오늘날 우리사회는 컴퓨터기술과 통신기술의 발달로 인하여 정보사회로의 이행이 급속히 진전되고 있으며, 기업들은 치열한 경쟁에서 살아남기 위하여 정보기술을 이용한 경영혁신에 많은 노력을 기울이고 있다. 정보기술의 급속한 발달에 따라 정보시스템의 기능이 조직의 내부에서 점차적으로 조직외부의 고객과 공급자 그리고 경쟁자 등으로 그 초점이 이동되어가고 있는 실정이다. 기업조지간에 통신망기술로 연결하여 정보를 교환하는 조직간정보시스템(Interorganizational System : IOS) 은 산업의 구조를 변화시킬 뿐만 아니라 , 기업에 잠재적 경쟁우위를 제공하는데 중요한 역할을 수행한다. 조직간정보 시스템이 특수한 형태인 전자자료교환(Electronic Data Interchange : EDI) 시스템은 표준양식에 의한 기업간의 거래문서를 전자적으로 컴퓨터와 컴퓨터간 통신 네트워크에 의해 교환하는 것으로서, 기업간 정보거개의 혁신적인 개선과 업무절차의 간소화에 의한 생산성의 향상 및 업무의 효율성 증대 등 획기적인 성과를 가져온다. 본 연구의 목적은 EDI 시스템의 성공적 구현에 영향을 미치는 주요요인에 대한 중요도 순위를 설문을 통하여 조사하고자 하는 것이다. 우선 EDI 시스템의 개념을 살펴본후, EDI 시스템구현의 성공요인에 대한 선행연구들을 고찰하고, 선행연구에서 도출된 주요요인들을 연구자별로 분류하여, 본 연구에서 조사하고자 하는 요인들을 설정한다. 다음으로 EDI를 이용하고 있는 국내기업의 70여개 기업체를 대상으로 설문조사를 실시하여 자료를 수집하고 본 연구에서 조사하고자 하는 19가지 주요요인에 대한 중요도를 실증적으로 분석하고자 한다.